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All 3 Brookline hotels

Holiday Inn Boston Brookline

3.0 of 5 Hotel   |   1200 Beacon Street, Brookline, MA 02446
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Ranked #2 of 3 Hotels in Brookline
A recent review
4 of 5 stars Reviewed October 8, 2014
GS2013_13 Hartlepool, United Kingdom
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422 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Boston Brookline
See the most recent reviews
Hartlepool, United Kingdom
Top Contributor
53 reviews 53 reviews
19 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 8, 2014

Stayed here on the first leg of our tour. Still a bit jet lagged but found the hotel very comfortable. Had no problems and found the layout unusual. Its a bit like a motel inside a hotel with like an indoor garden which gave it pleasant feel. There's a small supermarket about 10 mins walk which was just closing (10pm)... More

Was this review helpful? Yes 1
Kelly L, General Manager at Holiday Inn Boston Brookline, responded to this review

I just wanted to thank you for your feedback regarding your recent stay here at the Holiday Inn Boston-Brookline! So glad you were able to experience our comfortable beds, great location and our warm Holiday Inn hospitality. Should your travels bring you back to the states we hope we will again be your hotel of choice! Regards, Kelly Lajoie More

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 3, 2014

I was pleasantly surprised as this hotel was better than I expected. Very clean, soft beds, good pillows and a good indoor pool & spa. Restaurant food ok but service a little slow. This hotel has the train/tram stop just out the front of the hotel so no problems to get into Boston City/CBD for sightseeing.

Was this review helpful? Yes 1
Kelly L, General Manager at Holiday Inn Boston Brookline, responded to this review

I just wanted to thank you for your feedback regarding your recent stay here at the Holiday Inn Boston-Brookline! So glad you enjoyed the location and that you were able to experience our warm Holiday Inn hospitality. We look forward to seeing you next time you are in the states! Regards, Kelly Lajoie More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed October 3, 2014 via mobile

I was sent to 3 different rooms that were already occupied by other customers. I saw rodents in the dining room area. Front desk staff not well versed on system operations. I travel to Boston twice a month. I will not stay there again. Not the typical experience I receive at IHG hotels.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Boston Brookline, responded to this review

Dear Oliver S, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More

Albany, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 28, 2014

This hotel is perfectly situated on Beacon Street, close-enough to many of Boston's best universities. And the neighborhood is very decent...the tree-lined busy Beacon Street can take you to nearby Harvard Street where the shopping -- and eating -- is bustling and fun. However, this hotel is in sore need of an upgrade...the common areas are awkward and confusing; the... More

Was this review helpful? Yes 1
Kelly L, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms, but we are glad you enjoyed the location. We will take your comments under consideration as we continually work to improve our guest experience. We hope you... More

Highland Lakes, New Jersey
1 review
5 of 5 stars Reviewed September 28, 2014

Enjoyed our stay here very much! The Assistant General Manager, Reggie Dupiton and another Manager, Leslie were very helpful with our reservations and anything we needed during our stay. We are going back in October to stay for 2 weeks.

Was this review helpful? Yes
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for the great comments about your recent stay, as both Reggie and Leslie will be thrilled to hear how they positively impacted your experience, and we look forward to your return visit next month! More

Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed September 26, 2014

Awesome location, right on the metro line. Easy access to downtown. Beacon street is a great location and nice place to walk around. Medical shuttle to the Longwood medical area is very convenient. Was easy to use and fit my schedule perfectly. The rooms were nothing fancy. The bed was comfy and most importantly the rooms were clean. Front desk... More

Was this review helpful? Yes
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for your kind words regarding the friendliness of the staff and cleanliness of the rooms, I will be sure to pass them along and for choosing to stay with us.We will see you the next time your travel plans bring you to the area. More

Sandwich, Massachusetts
1 review
4 of 5 stars Reviewed September 25, 2014

My family stayed here when my mother was seriously ill. All the staff were very helpful and friendly.Especially Robert, the night manager impressed me by his care and generosity. His smile and good nature brightened our day. You could tell that Robert genuinely cares about the customers.

Was this review helpful? Yes
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you so much for the kind words, especially about Robert, as he is a true professional and tries to make each guest experience wonderful, and I can't wait to share this with him as it will make his day, as it did mine! More

Cole Harbour, Canada
1 review
4 of 5 stars Reviewed September 25, 2014

Had a great stay at this hotel (6 nights), service and cleanliness were awesome. Would recommend to others, breakfast was a little bland but had variety in the buffet. Room service was prompt and delish! Staff were very friendly and location to the T could not have been better. Liana J

Was this review helpful? Yes
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for taking the time to share your great experience with us, I will be sure to pass along the kind words, I am especially pleased with the way you commented on the cleanliness, as the room attendants work hard to provide this for all of our guests. We hope to see you the next time your travel plans... More

Sydney, Australia
Top Contributor
99 reviews 99 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 23, 2014

We stayed one night in Boston as part of a Coach Tour. The hotel is very comfortable and spacious with quiet rooms. We had breakfast downstairs which was also very nice too. Good service in bar and restaurant. No complaints. Happy with our stay.

Was this review helpful? Yes
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for taking the time to share your experience with us, I will pass them along to the team, and wish you safe travels for the remainder of your trip! More

Lincoln, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 22, 2014

Not very friendly staff. Room was near the pool and I have to agree with Fatcockney it was like an indoor Butlins, the pool was freezing cold and the jacuzzi surrounded by carpet which is not the most hygenic covering for this wer area. The food was not good (Cold chicken wings) with only one waitress for the enitire busy... More

Was this review helpful? Yes
HIBrookline, General Manager at Holiday Inn Boston Brookline, responded to this review

I am disappointed that you did not find the staff friendly, as in many reviews they get high marks for great service, but thank you for sharing this with us, as we will continue to work hard to ensure future guests have a pleasant stay. More

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Additional Information about Holiday Inn Boston Brookline

Address: 1200 Beacon Street, Brookline, MA 02446
Phone Number:
Location: United States > Massachusetts > Brookline
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Boston Brookline 3*
Number of rooms: 200
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Also Known As:
Holiday Inn Boston Brookline Hotel Brookline
Holiday Inn Brookline
Brookline Holiday Inn

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