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Holiday Inn Boston Brookline

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1200 Beacon Street, Brookline, MA 02446
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Holiday Inn Boston Brookline
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Holiday Inn Boston Brookline
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438 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Boston Brookline
See the most recent reviews
Anaheim, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2014

Hi there, One of the best holiday inn experiences for me. Came to town on a red eye for an interview very late, I was met by Dean who was incredibly nice especially considering it was the middle of the night. I'm not one to write many reviews, but the staff was great and facilities were great. Indoor covered pool,... More 

Was this review helpful? Yes 2
Kelly L, General Manager at Holiday Inn Boston Brookline, responded to this review

Dear Reo Z Thank you for the great review about my staff and for mentioning Dean, We receive many great comments about Dean on his customer service. I do apologize that the housekeepers disturbed you as you were granted a late checkout and I will share with my Executive Housekeeper. Again, thank you for the great comments and we hope... More 

Doylestown, Pennsylvania, United States
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 12, 2014

i have stayed here in the past but it is never my first choice although the prices are usually what gets me to come back. It is pleasant enough and comfortable enough. Parking is easy and reasonable. The girls at the front desk are very polite, the guys.. eh seem rather bored and not real welcoming but again not a... More 

Was this review helpful? Yes
Jason R, Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for your candid comments; we do appreciate them as it will only allow us to improve our level of service for our future guests. I'm glad that you found some of your stay satisfying however I do regret to hear that some of our services, particularly the cleanliness of your sheets and some of the staff interactions, were... More 

Litchfield
Senior Contributor
26 reviews 26 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 3, 2014

We stayed here for a weekend in November to attend a family wedding at the Alden Castle (worthy of its own fine review). The shuttle from the hotel was available and responsive during the entire wedding for guests to go to and from the hotel. Staff was great at all levels. The entire hotel needs a new look but we... More 

Was this review helpful? Yes 1
Jason R, Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for your feedback, we appreciate the time you took to share your comments with us, and we are pleased you were overall satisfied with your stay. Its wonderful to hear you found the staff to be great, as they can make all the difference in the world, and it will be my pleasure to share this with them!... More 

Englewood, Colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 2, 2014

This hotel is about 6 blocks south of the west BU campus, right on Beacon Street. If you have a BU student at this end of the campus and don't mind the walk, the rate can be relatively reasonable, even during the Head of the Charles weekend. The two guys at the service desk (one was Robert but I can't... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Boston Brookline, responded to this review

Dear happyadventurer5280, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy to hear that our location worked for your travel needs. I am also delighted that you found our staff very accommodating. It is always motivating on our end to receive commendable feedback from our valued guests like you.... More 

Livingston, New Jersey
Top Contributor
130 reviews 130 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 2, 2014

The layout of this Holiday Inn is very strange. If you enter through the garage, you come in on the lower level where the banquet rooms are located. You have to walk up the stairs to the hotel registration. The guest rooms do not have windows to the outside - the rooms face an indoor courtyard with an indoor pool.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Boston Brookline, responded to this review

Dear swtravelmom, Thank you for your recent stay with us and for reviewing our property. I am so glad that our location worked for your needs. On the other hand, please accept our sincerest apologies for our shortcomings, specially the outdated decors. I have taken note of your comments and we will address these points to improve our service and... More 

Tucson, Arizona
Top Contributor
53 reviews 53 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 23, 2014

This hotel is right at a T-stop (Green Line). It is also close to several medical clinics (Joslin, Boston Childrens hospital, etc), and there is a hotel shuttle to these locations. Few restaurants are immediately accessible, But, the hotel is badly in need of attention. Cleanliness is an issue (hairs in the bathroom, dated furniture and carpeting for example). Some... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Boston Brookline, responded to this review

Dear johnandjan53, Thank you for taking time to write your review about our hotel. I am glad you found our room accommodations and location commendable. However, we are very sorry you did not experience an exemplary hotel stay with regard to some amenities and services. Please be assured that all your feedback will be acted upon to ensure a more... More 

Boston, United Kingdom
Top Contributor
125 reviews 125 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed November 19, 2014

This hotel is within walking distance, one block away from Coolidge Corner which is probably considered the happening place in Brookline also the close proximity to Boston right on the T! They recognize me as a Platinum member and gave me a goodie bag. The wifi is truly slow. The hotel is quite old, you can smell the mold as... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Boston Brookline, responded to this review

Dear hrdabster, Thank you for taking the time to post a review about our hotel. I appreciate your positive comments regarding our location and hotel staff. On the other hand, please allow me to apologize for any shortfalls you have experienced particularly with the WiFi service provided. I have noted your comments and rest assured that this will be used... More 

New York City, New York
Top Contributor
66 reviews 66 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 16, 2014

This is a very nice hotel in a lovely residential area. The staff are very gracious indeed. The room was well-equipped (mini-fridge appreciated) and very clean. Bed was comfortable, although I had to turn off the temperature control as the register was directly above the bed. Hotel is on a trolley line, a bit out of the city, but pretty... More 

Was this review helpful? Yes 1
Kelly L, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the staff to be very friendly and the room cleanliness and amenities to be to your liking!! I am sorry you had problems with the booking of your hotel room and I do recommend in the future that you do call the hotel... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 15, 2014

I am going to be staying in Boston for the next week because my mother is having a surgery. The hospitals' website recommended this hotel as one that partners with the hotel to give reasonable rates to family members who have a loved one in the hospital. When I called today to reserve a room they told me the rate... More 

Was this review helpful? Yes 2
Kelly L, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for your feedback. We do our best to provide our guests coming to the hospitals the best rate available upon availability. An alternate booking choice maybe to book an advance purchase, however the exception of the “Advance Purchase Rate”, which has the lowest rate is that it is non-refundable, where as if you book directly with us we... More 

Manchester, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed November 11, 2014

We stayed here as part of a tour. What a disaster! The room was dark and the bathroom was very small. Breakfast was very confusingly laid out. The hotel was on a Green line subway but was too far out of the city too really enjoy the City.

Was this review helpful? Yes 3
Kelly L, General Manager at Holiday Inn Boston Brookline, responded to this review

Thank you for staying with us and your feedback. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest room appearance is an area we are actively examining. We do have a variety of room types at our hotel and hope you will give us another opportunity if you should be back in... More 

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