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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

Certificate of Excellence
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9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172
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Stay 2X get $50 gift card
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
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414 reviews from our community

Traveler rating
    273
    92
    29
    14
    6
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172
100
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56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Kalama, Washington
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel a while back and was very impressed with the very friendly and professional customer service and beautiful hotel. I very much enjoyed the very clean and well maintained pool and hot tub as well as my room which was quite and have everything I need and more. Having family in Vancouver, I will make sure... More 

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Sun City, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

It is always a pleasure to stay at this Best Western. Great pool and continental breakfast. Friendly staff and very accommodating. Chocolate Chip cookies in the afternoon and tea or coffee always available.

Review collected in partnership with Best Western

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West Kelowna, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is situatedin a great location, just a short drive off of I5. The hotel offers an indoor pool and is close to a large number of restaurants. Our room was spacious, clean and everything was in good working order. We had a very comfortable nights sleep.

Review collected in partnership with this hotel

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Nanaimo
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is perfect for shopping and eating. The staff were very accommodating and friendly. We stayed on our way to and from Palm Springs. Red Lobster, Olive Garden and fast food. close to hwy. exit

Review collected in partnership with this hotel

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Plano, Texas
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

So many things wrong: We booked because the website included shuttle to the Portland airport. We almost stopped by the airport to drop off the rent car to save a day rental and hassle the next day. Decided to drop off luggage first only to find out there is "No Shuttle". Manager did not know it was on the website.... More 

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Vitaliy P, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear guest, I personally apologize for inconvenience that mis-leading information has caused you and your overall experience in staying with us. I am glad that we were able to come to an agreement on how to resolve and accommodate your stay with us. I would ask that this stay with us does not stop you from staying with Best Western... More 

Richmond, Canada
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property has clean and comfortable and quiet rooms. Be aware that we found some folks sleeping in the gully near the parking lot so we advise the hotel staff. Park your car close to the entrance. The staff were helpful when we asked for suggestions re restaurants in the area.

Review collected in partnership with this hotel

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Warrior, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this property are VERY courteous, professional, and personable. The rooms are oversized and clean. (I understand they are planning to remodel soon.) I have not stayed at Best Western in 10 years due to inconsistency in their properties but I would DEFINITELY recommend this property.

Review collected in partnership with Best Western

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Vitaliy P, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Debbie, Thank you so much for giving Best Western another chance to show what we are trying to do to improve our guests' satisfaction and set a new standard each hotel individually and combined. I am pleased to hear that we were able to change your opinion about Best Western, and that your stay was above your expectations, we... More 

Medford, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Quick trip to conduct business. Hotel hard to find, however after in and out several times it got easier. Early morning staff not helpful in checking out. Room was not ready, closet door off track. Didn't have time to check out the breakfast due to emergency to leave early. Couldn't get receipt as operator stated both computers were frozen.

Review collected in partnership with Best Western

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Vitaliy P, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Dick, I would like to thank you for staying with us and giving us an opportunity for you to have a pleasant stay. I am really sorry that we could not get your receipt due to our computers doing an update at the time that you checked out and even though Jordan was trying to be helpful, she was... More 

Westminster, Colorado
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A good hotel, the price was great as I got a really good discount with AARP. The hotel is located right off a main highway (205) which was great since I was driving from Porltand Airport. There is a huge mall right behind the hotel, so great for shopping or souveniers. The breakfast was great. Hot items, waffles, eggs and... More 

Review collected in partnership with Best Western

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Vitaliy P, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Bonnie, I am very pleased that you had an amazing stay with us, everyone has different expectations when they go to stay at a hotel based on their passed experience I would hope that we were able to raise those expectations for you and set a new standard. You diffidently correct about our location, we have a great mall... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Overall its a pretty nice hotel and it is a good value for the amount charged. Everything- food, pool, staff, bed is slightly above average. The rooms are pretty nice, good size TV , sink outside the shower and toilet, ironing board and iron were nice for clothes.

Review collected in partnership with Best Western

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Vitaliy P, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, I would like to personally thank you for taking your time to complete a review on Trip Advisor and let traveling community know of our hotel. We take great pride in ensure that each guest's stay is to the highest of their expectations, our goal is for you to feel at home away from home or close to... More 

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Prices are for 1 room, 2 adults
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