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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites

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9420 Northeast Vancouver Mall Drive, Vancouver, WA 98662-6172
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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
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BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites
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389 reviews from our community

Traveler rating
    259
    88
    26
    13
    3
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160
93
19
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Best Western Plus Vancouver Mall is very convenient to shopping and the freeways. The breakfast is always good though they should try not to have FOX news on all the time. If you ask they will change the channel. The beds are so comfortable and the internet is fast. Very clean, everyone very friendly and helpful. We always stay here... More 

Review collected in partnership with Best Western

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Henderson, Nevada
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was expecting the same feel - like I was home - when we checked in. The interior decor changed to a more updated, modern look. It's very nice but I miss the country feel that we experienced when we stayed here a couple of years ago. Don't get me wrong. It's a very nice, restful place to stay, and... More 

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, We understand you have many choices for your lodging needs, I personally thank you for staying with us again as you did in the past, also that we were able to provide you with great service and lodging accommodations as we did in the past. New look is something to get used to, I guess it is a... More 

Pendleton, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Had a wonderful stay! The room was great. The front desk staff was friendly and very welcoming! The breakfast attendant on the other hand could have been a little friendlier. I would definitely recommend this hotel and will be returning!

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, We understand you have many choices for your lodging needs, I personally thank you for staying with us, and we were able to provide you with great service and lodging accommodations. I will try to improve on the breakfast staff to be more friendly / talkative, sometimes myself would go in the breakfast room and talk with guest... More 

Peru
1 review
5 of 5 stars Reviewed 1 week ago

everything was perfect, clean rooms...I want to hightlight the hausekipping. especially caty Puerto Rican girl, excellent, very friendly, very available, very smiley! made very happy mornings! very good employee, I hope to see her again this very lovely girl. I congratulate the excellent team.

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, I understand you have many choices for you lodging needs, thank you for choosing to stay with us. Our team take a great pride in our guest relation, we treat every guest as part of our family. Your business is very important to us and we value your feedback. By letting us know what you liked about your... More 

Florence, United States
1 review
3 of 5 stars Reviewed 1 week ago

Avg rooms. not stocked.Ran out of supplies to make up sofa bed. Need to pay attention to resevation. Reservation said 2 adults 2 childs. Second bed not made up. View out of room was a wall. Staff was ok but made excuses as to why out of supplies to make up second bed. Did not eat the breakfast.Nothing to indicate... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. I understand that you have many choices for your lodging needs, I personally would like to thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how... More 

Springfield, Oregon
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The wife and I are frequent travelers and have never in countered this before. One of our most important luxuries of the Best Western hotels we stay in is the pool and sauna. We scheduled a two night stay but after checking in found out that the hotel had scheduled a large group of children for a 7 year old... More 

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, Please accept my sincere apology for all of the disturbances that have occurred while your were staying with us. You are correct about noise policy, it is not acceptable to have kids running around hotel without supervision and making noise, the front desk agent is fairly new and did not know how to go about reducing the noise,... More 

vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A little off the beaten path, but easy to find with GPS. Very friendly and caring staff and the room is always clean. We were heading south on I5; so to get through Portland was very easy as it lead us back to I5 through hwy 205 and was a breeze. We've stayed here a number of times and wouldn't... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, I understand you have many choices for you lodging needs, thank you for choosing to stay with us. I am sorry that our location coming from south can be a little complicated, but easy access in all other directions. We appreciate your business and we take pride in our facility, and treat our guests as part of a... More 

mission viejo, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff is wonderful. the rooms are clean and quiet. My only gripe would be they need a couple of more washer and dryers for those of us who stay for extended lengths of time. Other than that one of the Better Best Westerns out there

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, Thank your for taking your time and give us your honest review, we take great pride of our facility and guest while we strive to ensure every guests stay is pleasant. I understand that you have many of choices for your lodging needs and I personally appreciate you staying with us. As far as the washers go, I... More 

Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My husband and I, along with my mom, stayed 1 night here. The hotel appears to be quite new and is in great condition and very clean. Our only issue was expecting a separate sitting room area where the sofa bed was, so my mom (and we) had some privacy. The breakfast was very good, lots of selection.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guest, I am pleased to hear that overall you had a great stay with us, thank you for your compliment about appearance of the Hotel, we have just went through extensive renovation and are still in the process of improving more things. I apologize that the room was not what you expected, we do have rooms that you wanted... More 

Redondo Beach, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Clean room, friendly staff. Rooms could use some updating but good value for the price. Hotel was located close to the mall, freeway and restaurants. My husband liked the breakfasts both mornings we were there.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kimberly S, General Manager at BEST WESTERN PLUS Vancouver Mall Dr. Hotel & Suites, responded to this review

Dear Guests, I would like to personally thank you for staying with us on your last trip, I am glad that your overall experience was good, I would have like to make it great for you and any of our guest. Our rooms are in good condition and have been updated partially, but as you have mentioned it can use... More 

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