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Extended Stay America - Portland - Vancouver

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300 NE 115th Avenue, Vancouver, WA 98684
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Extended Stay America - Portland - Vancouver
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63 Reviews from our TripAdvisor Community

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Naselle, Washington
1 review
4 of 5 stars Reviewed 6 days ago NEW

perfect location, many stores, restaurants, and freeways and not next to airport, but close, it was quiet & parking lot was well lit. Also inside doors, not outside ones, felt very safe. Nice room, even had a kitchen. It didn't have a hair dryer, tho.

Helpful?
Thank Rwodyputt1013
Tulsa, Oklahoma
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 7, 2015

Stayed here the first week when I moved to this area. Cindy at the front desk helped me out a lot, the other staff were also very nice and polite. I noticed that they left out hot coffee even after the breakfast timings during the very chilly morning, a very thoughtful and kind gesture to the customers, thank you for... More 

Helpful?
Thank TravellorGuy
Manager_11525, General Manager at Extended Stay America - Portland - Vancouver, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you had a great experience and enjoyed our accommodating customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Portland, Oregon
1 review
5 of 5 stars Reviewed November 14, 2015

Cleanest hotel I have ever stayed in, bar none. Cindy, the assistant GM, remembered my wife from our stay over a year ago. Jason, the front desk clerk was super efficient at check-in and super polite and friendly. The hotel is close to the airport so I would highly recommend it to anyone traveling out of Portland and needs to... More 

Helpful?
Thank laqawinel
Manager_11525, General Manager at Extended Stay America - Portland - Vancouver, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our staff and hotel. I’m thrilled we were able to exceed your expectations and provide you with a home away from home experience! I truly appreciate your kind comments about our staff. Thank you for choosing Extended Stay Hotels. We hope... More 

Vancouver, Washington
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 5, 2015

Was not planning on staying here but you never know what you are getting on the bid sites. Room very basic for an extended stay. No dish washer. Very few dishes. Had a 2 burner cooktop and a full size fridge. The microwave was the small one you find in most hotels. None of the extras i usually find at... More 

Helpful?
Thank Bill D
Manager_11525, General Manager at Extended Stay America - Portland - Vancouver, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet expectations. I will use your comments as a training tool to coach our staff to ensure that each guest has a comfortable stay. We continually work to improve... More 

palm desert ca
Level Contributor
172 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed October 2, 2015

I have stayed here frequently on my trips from California, and it is more than satisfactory, even though this review will be full of complaints. The location is very good, with convenient access to Portland and many nearby restaurants. The best new thing this year is that Fred Meyer has installed a gas station which has great gas prices. The... More 

Helpful?
Thank morteight
Manager_11525, General Manager at Extended Stay America - Portland - Vancouver, responded to this review

I want to thank you for taking the time to post a review of your stay. We are sorry to hear that you were disappointed in our grab-and-go breakfast and the other inconveniences you mentioned. I will be going over your review with our staff and upper management. Still, I am glad to read that you were pleased with our... More 

Bellevue, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2015

Having chosen for non-smoking room, hotel staff were kind-enough to notice that my booking did not take it, as it was not available while booking. They called me to make alternate arrangements. While my family enjoyed the stay here, only drawback is the location of breakfast & choices

Helpful?
1 Thank Vidyadhar H
Manager_11525, Manager at Extended Stay America - Portland - Vancouver, responded to this review

Dear Mr. Vidyadhar I want to personally thank you for your review of our hotel. I'm so glad we were able to help with your booking changes. I will show your comment about breakfast location and choices to upper management. We hope to see you and your family again at Extended Stay Portland/Vancouver. Thank you again for your review! More 

Vancouver, Washington
1 review
1 of 5 stars Reviewed July 23, 2015 via mobile

I arrived at 11:00 earlier than 3:00 check in. They made up my key and took my info and charged my card. I understand that we were early but you would think with this much notice they could have it ready by check in. Well I was wrong! The whole time the women behind the counter made it seem we... More 

Helpful?
Thank champwood
Manager_11525, General Manager at Extended Stay America - Portland - Vancouver, responded to this review

Your review for our hotel was recently brought to my attention. The check-in experience you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our front desk staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. If you would like to... More 

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Tallahassee
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 13, 2015

First let me compliment the hotel staff who attempted to assist with our noise complaints. Unfortunately the noise was a daily problem (2 weeks) and became stressful for us- screaming, fighting, constant obscenities from the room next door. This hotel does have smoking rooms, elevator reeked of cigarette smoke. Rooms are as pictured on website, studios with a full kitchen.... More 

Helpful?
Thank TerryGator
Manager_11525, Manager at Extended Stay America - Portland - Vancouver, responded to this review

Thank you for taking the time to write a review of your stay. Your comments in regards to the staff and amenities are much appreciated; yet, I was disheartened to read about the incident involving the desk clerk and the noise you experienced. To ensure that a situation like yours doesn't happen again, we will review our safety and security... More 

Vancouver, WA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 6, 2015

I selected hotels with breakfast when doing my hotel search. This hotel should be embarrassed to advertise that they do breakfast. All they offer is a small sofa table in their lobby with coffee, granola bars and apples. We went next door to a local breakfast joint both mornings of our stay. False advertising is one of my pet peeves.... More 

Helpful?
Thank swimmom66
Manager_11525, Manager at Extended Stay America - Portland - Vancouver, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the breakfast offered did not meet expectations. As an Extended Stay property, we provide full kitchens and dishes for each guest. Many of our guests prefer to prepare breakfast however we do offer the Grab-and-Go breakfast (coffee, tea,... More 

Ventura, California
Level Contributor
134 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed July 4, 2015

This is a three story hotel, with elevator, situated just off the 405 highway in Vancouver. It's in a great neighborhood for restaurants and shopping, and ample parking is provided. The Desk personnel are friendly and helpful, and will recommend local restaurants based on your tastes. The rooms are spacious, with a working kitchen area; if you wanted to set... More 

Helpful?
Thank DonaldYokum
Manager_11525, General Manager at Extended Stay America - Portland - Vancouver, responded to this review

The staff and I read your review, and would like to thank you for writing such a nice and informative review about our location. I am glad to read that you were pleased with location, size of the rooms, and our kitchens. I do apologize about the outlet that was not functioning. I will make sure that is repaired immediately.... More 

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