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All 27 Vancouver hotels

DoubleTree by Hilton Hotel Vancouver, Washington

3.0 of 5 Hotel   |   12712 South East Second Circle, Vancouver, WA 98684 (Formerly Phoenix Inn - Vancouver)
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DoubleTree by Hilton Hotel Vancouver, Washington
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58%
Ranked #18 of 27 hotels in Vancouver
A recent review
3 of 5 stars reviewed 5 days ago
Buck M Seattle, United States
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  • Reviews (162)
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162 people have reviewed this hotel

Traveler rating
    46
    47
    38
    15
    16
See reviews for
54
46
14
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Seattle, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The hotel was clean and the staff was friendly. It is in a good location for the Vancouver area. The issues that we had were 1) the front desk could not make a reservation--I was bounced around for an hour on the phone to purchase an additional room, 2) the pool was out of commission for the first day and... More

Review collected in partnership with DoubleTree by Hilton

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Melinda W, General Manager at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Good afternoon, Thank you for taking the time to share your feedback. I'm so sorry that you encountered issues making an additional reservation. It seemed a little unclear if you spoke with someone at the hotel or if it was central reservations? Either way, both sides should have been able to assist you. I'm also sorry the pool wasn't available... More

Marietta, GA, United States
1 review
2 of 5 stars Reviewed 1 week ago

Too many things did not work in the hotel for a place of this caliber. Cleaning staff was very unorganized - did not check off all cleaning requirements. General staff made claims of fixing equipment but then did not follow through, nor explain why it did not happen.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melinda W, General Manager at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Thank you for your feedback. I'm sorry to hear that you had a less than satisfactory stay. I wish I knew more information on what equipment you're referring to so that I could follow up. I'll certainly pass along this information to my engineer. I'll also let my housekeeping manager know your feedback on the room. Thank you again. All... More

Chandler, United States
1 review
4 of 5 stars Reviewed 1 week ago

Our stay was ok, until the last night that it became very loud. Around 12:30 midnight, people are talking loud in the hallway, slamming doors, and kids are running back and forth. I called front desk regarding the matter twice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Melinda W, General Manager at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Thank you so much for taking the time to share your feedback. I'm sorry to hear you had loud neighbors. Unfortunately not everyone respects that there are others right next door. We certainly do what we can to call any rooms that are disturbing other guests. I'm sorry that effected your overall view of the hotel but perhaps you'll come... More

Paso Robles, California
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here 2 night and it was nice and clean except for the black hair ball on the floor and someones boxers half under the bed. Guess that would make that not as clean as you should be. Please give a bit more attention to details ! It was a bit gross !! The Pool was Awesome ! I... More

Was this review helpful? Yes 1
Grants Pass, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The rooms have been up dated but the rest of the hotel remains the same. Price has doubled. The service was excellent and the room was clean with new furniture and a great bed but not sure it was worth the increase in price. Location is perfect for us and we may stay there again if we do not find... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Lacey, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We arrived at almost 11 PM but we wre greeted most warmly. The lobby smelled so good. Our room smelled just as good. We were really impressed! We enjoyed our overnight stay very much. We chose this hotel because we had two small dogs with us.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
seattle
Top Contributor
216 reviews 216 reviews
122 hotel reviews
155 helpful votes 155 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Maybe in time it will improve but this property is a terrible Hilton example. I called for early check-in and was told nothing available until noon. Fine, show up at 4:00pm and room "isn't clean yet". A complete lack of concern at the front desk while I waited 10 minutes for them to find something. No apology, nothing. No recognition... More

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Greater Seattle, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Apparently, this hotel was recently acquired and converted to a Doubletree. The newness and freshness of everything was readily apparent, from the carpet to the paint to the bathroom fixtures. It truly got the Doubletree quality touch, though, since there was no sign that things were hastily or sloppily done. I would DEFINITELY stay here again! I <3 Doubletree!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Washington, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I booked this hotel because of the Double Tree name and Hilton property. I was terribly disappointed by the outside appearance number one. Parking was very poor. When I walked in to check in, I was not greeted for a couple of minutes by the two desk clerks and then I was not recognized as a Diamond member. Walking to... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kelowna BC Canada
Top Contributor
92 reviews 92 reviews
70 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff here are very friendly even when they screw up. We were booked into a room that was being made up then in the morning the maid opened the door without knocking and got an eyeful as I was getting out of the shower. With a little therapy I think she will be fine. However without the upbeat and cheerful... More

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Additional Information about DoubleTree by Hilton Hotel Vancouver, Washington

Address: 12712 South East Second Circle, Vancouver, WA 98684 (Formerly Phoenix Inn - Vancouver)
Phone Number:
Location: United States > Washington > Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Vancouver, Washington 3*
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Also Known As:
Phoenix Inn - Vancouver Hotel Vancouver
Phoenix Hotel Vancouver

25 photos of this hotel

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
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Number of rooms
98

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  • At what time does the pool open each day?

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