We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn

Hotel website
Hotel deals
200 S. James St., at Erie Blvd., Rome, NY 13440
Special Offer
Choice Privileges Points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Quality Inn
Professional photos View all
Browse nearby
Quality Inn
Quality Inn
Quality Inn
Add Photo Write a Review

104 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    3
    13
    24
    17
    47
See reviews for
26
25
9
17
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
  • All months
    (104)
  • Mar-May only
    (11)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (14)
All months
Marcellus, New York
1 review
1 of 5 stars Reviewed 2 days ago NEW

We checked in and the bathroom and room smelled like urine. We complained and the nice woman up front said to come up to the front and see what she could do. A very pushy and rude manager followed me to my room saying there's no way the room smells. I told him to wait outside as my daughter may... More 

Was this review helpful? Yes
Enfield, Connecticut
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a Quality Inn that is being refurbished. I have stayed at this particular Quality Inn a number of times over the years. I recently rented two rooms over the July 4th weekend. The rooms were clean, comfortable, and the beds provided a good nights sleep.. The location is primary reason I stay there.I grew up in the area... More 

Was this review helpful? Yes
Powell, Ohio
Level Contributor
155 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed June 19, 2015

Nothing special but not bad for reasonable rate. Breakfast not much to speak of. Rooms OK. Not much around. Stay for 1 night; otherwise, stay farther away, and drive in. Not bad but nothing to brag about.

Was this review helpful? Yes
Montgomery Center, Vermont, United States
Level Contributor
47 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 31, 2015

Other reviewers must have been expecting the Four Seasons. Rome is a faded city on the verge of a ghost town. There doesn't seem to be any booming anything. If you need an inexpensive room that can be almost half the price of Verona, this is your place. I used hotels dot com and spent $90. The room was clean,... More 

Was this review helpful? Yes 1
MPaghdal, General Manager at Quality Inn, responded to this review

Thank you for choosing the Quality Inn and for the great review. We hope to see you again. More 

1 review
4 of 5 stars Reviewed May 5, 2015

For those that are smokers, don't even think about putting a cigarette butt in the trash can in your room or they will charge you the cleaning fee as if you smoked in the room and then when you call and ask about it, they say prove to us that you don't have that dirty bad habit and that you... More 

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. We have taken note of these comments and will monitor the situation to... More 

Schaghticoke, New York
Level Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed March 25, 2015 via mobile

No question the owners have tried to update this old motel in the middle of a faded city. TV new, Internet free and ok, beds comfy. But... Rugs not clean, stains on bedding, bathroom tiny (with fixtures from 1950). As others have stated, no breakfast, 10 percent discount at attached Denny's. Price was right (via opaque service); other area lodging... More 

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. We do our best to provide the most pleasant and economical experience in the area. We’re also continuing the change and improve the hotel to make the experience better than ever before. We take real pride in the hotel and apologize for any shortcoming your experienced. We’ll do better for you next time. Sincerely,... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 24, 2015

I made a reservation through expedia. They mistakenly booked me twice for the same night. The manager "Peter" told me that expedia made the booking and he would not refund the second charge. Expedia told me they would not refund the money unless the hotel agreed. The hotel said they "knew it was a mistake, but it was there policy".... More 

Was this review helpful? Yes 1
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. Please let us know if there is any billing dispute involving our hotel. Expedia has its own policies and can be contacted directly. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 20, 2015 via mobile

Having stayed at this hotel once before, we expected adequate service this time around. However, we were rather unpleasantly surprised to find that conditions at the hotel seemed to have deteriorated. Upon arrival, the front desk staff was indifferent to our previously submitted request for a cot; they said they'd call us when they found one but we never recieved... More 

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that the extraordinary conditions made it difficult for your to enjoy your stay, and I apologize for any shortcomings. You can be sure that we’re always working to satisfy guests and improve the guest experience. I hope you will give us another chance to satisfy you in the future. Sincerely, Hotel... More 

Buffalo
Level Contributor
179 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed February 13, 2015

It is better to stay in Utica than Rome for better selection. This motel has gone through upgrades but is still just average for the price. In an urban location with lots of traffic. Denny's is attached to the building so good or bad depending on your needs. It was hard to get the room warm. Internet was strong. Bed... More 

Was this review helpful? Yes
Syracuse, New York
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 10, 2015

Very nice hotel. The front desk person was very gracious when I checked in. I heard him advise a group of younger people checking in with "beverages" that excessive noise would not be tolerated. WOW! That impressed me! Most properties care more about the money than other guests' comfort. Only stayed one night, but the room was comfortable with an... More 

Was this review helpful? Yes 1
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments, and thanks for spending two nights with us. I apologize that we couldn’t meet your needs at that time. We take real pride in providing the best possible guest experience and obviously let you down. We’ve made changes since then and look forward to providing you a better experience next time. Sincerely, Hotel Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

19 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (4)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Rome
2.4 mi away
Wingate by Wyndham Rome
2.1 mi away
Hampton Inn Rome
Hampton Inn Rome
#1 of 7 in Rome
4.5 of 5 stars 54 reviews
10.0 mi away
Microtel Inn & Suites by Wyndham Verona
Show Prices
Show Prices
Show Prices
9.1 mi away
La Quinta Inn & Suites Verona
13.9 mi away
Red Roof Inn Utica
Red Roof Inn Utica
#3 of 12 in Utica
4.0 of 5 stars 369 reviews
9.4 mi away
Fairfield Inn & Suites Verona
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay