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Quality Inn

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200 S. James St., at Erie Blvd., Rome, NY 13440
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102 Reviews from our TripAdvisor Community

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    23
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Powell, Ohio
Level Contributor
137 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nothing special but not bad for reasonable rate. Breakfast not much to speak of. Rooms OK. Not much around. Stay for 1 night; otherwise, stay farther away, and drive in. Not bad but nothing to brag about.

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Montgomery Center, Vermont, United States
Level Contributor
47 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Other reviewers must have been expecting the Four Seasons. Rome is a faded city on the verge of a ghost town. There doesn't seem to be any booming anything. If you need an inexpensive room that can be almost half the price of Verona, this is your place. I used hotels dot com and spent $90. The room was clean,... More 

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MPaghdal, General Manager at Quality Inn, responded to this review

Thank you for choosing the Quality Inn and for the great review. We hope to see you again. More 

1 review
4 of 5 stars Reviewed May 5, 2015

For those that are smokers, don't even think about putting a cigarette butt in the trash can in your room or they will charge you the cleaning fee as if you smoked in the room and then when you call and ask about it, they say prove to us that you don't have that dirty bad habit and that you... More 

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qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. We have taken note of these comments and will monitor the situation to... More 

Schaghticoke, New York
Level Contributor
81 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed March 25, 2015 via mobile

No question the owners have tried to update this old motel in the middle of a faded city. TV new, Internet free and ok, beds comfy. But... Rugs not clean, stains on bedding, bathroom tiny (with fixtures from 1950). As others have stated, no breakfast, 10 percent discount at attached Denny's. Price was right (via opaque service); other area lodging... More 

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qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. We do our best to provide the most pleasant and economical experience in the area. We’re also continuing the change and improve the hotel to make the experience better than ever before. We take real pride in the hotel and apologize for any shortcoming your experienced. We’ll do better for you next time. Sincerely,... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 24, 2015

I made a reservation through expedia. They mistakenly booked me twice for the same night. The manager "Peter" told me that expedia made the booking and he would not refund the second charge. Expedia told me they would not refund the money unless the hotel agreed. The hotel said they "knew it was a mistake, but it was there policy".... More 

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qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. Please let us know if there is any billing dispute involving our hotel. Expedia has its own policies and can be contacted directly. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 20, 2015 via mobile

Having stayed at this hotel once before, we expected adequate service this time around. However, we were rather unpleasantly surprised to find that conditions at the hotel seemed to have deteriorated. Upon arrival, the front desk staff was indifferent to our previously submitted request for a cot; they said they'd call us when they found one but we never recieved... More 

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qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that the extraordinary conditions made it difficult for your to enjoy your stay, and I apologize for any shortcomings. You can be sure that we’re always working to satisfy guests and improve the guest experience. I hope you will give us another chance to satisfy you in the future. Sincerely, Hotel... More 

Buffalo
Level Contributor
169 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed February 13, 2015

It is better to stay in Utica than Rome for better selection. This motel has gone through upgrades but is still just average for the price. In an urban location with lots of traffic. Denny's is attached to the building so good or bad depending on your needs. It was hard to get the room warm. Internet was strong. Bed... More 

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Syracuse, New York
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 10, 2015

Very nice hotel. The front desk person was very gracious when I checked in. I heard him advise a group of younger people checking in with "beverages" that excessive noise would not be tolerated. WOW! That impressed me! Most properties care more about the money than other guests' comfort. Only stayed one night, but the room was comfortable with an... More 

Was this review helpful? Yes 1
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments, and thanks for spending two nights with us. I apologize that we couldn’t meet your needs at that time. We take real pride in providing the best possible guest experience and obviously let you down. We’ve made changes since then and look forward to providing you a better experience next time. Sincerely, Hotel Manager More 

Niagara Falls, Canada
Level Contributor
65 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed November 27, 2014

Hotel is ok, a little older and way way off the highway, not convenient. A nice updated bathroom- A++ The biggest problem is a 10% off at Denny for your breakfast offering. No breakfast, just pay for a breakfast and get 10% off. Basically nothing. If you do not like Denny's as I do, you are forced to go there... More 

Was this review helpful? Yes 1
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m sorry that the breakfast issue concerned you. We do not indicate that we offer a free breakfast. In any case, I apologize for any ways we fell short of your expectations. We take real pride in offering the best value and guest experience in the area and hope you will try us again... More 

San Diego, California
Level Contributor
147 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed November 18, 2014

I love Quality Inns and usually give them five stars. This has some issues they can easily resolve. Firstly, this is a Quality Inn that is being refurbished. My room was VERY comfortable, great tv, great bed. The location is really nice because you can easily get to surrounding restaurants and stores. The price is more or less typical Quality... More 

Was this review helpful? Yes 1
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