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Quality Inn

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200 S. James St., at Erie Blvd., Rome, NY 13440
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1 room 1 guest
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109 Reviews from our TripAdvisor Community

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Traveler rating
    3
    13
    26
    18
    49
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Shelburne, Vermont
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been coming to this motel annually in August for seven or more years and this year made my reservation late so I could only have what is referred to as an "Executive" room which cost $40/night more than the standard room. It was absolutely not worth the money. The room was larger and had a little bar sink... More 

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Kattskill Bay, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

I've been traveling extensively in the Northeast for the last 14 years. This is my first time encountering such an unpleasant owner/operator of an establishment. My checkin on arrival was pleasant with a new employee in training. I used hotel points to book a non-smoking and a smoking rm. My daughter and her fiancé were in the smoking rm. Their... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

BEWARE! Although the rooms were clean and the amenities were decent (nice tv, pool, and a Dennys restaurant), expect a $25.00 early checkout fee if your plans change. I will not stay at this property again.

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Orleans
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We expected a lot worse by reading the reviews. If you expect luxury, don't go there. When we arrived, the person at the front desk had no smile, not very sociable. When we got to the room, it was ok. The bed was comfortable, sofas as well, flat screen tv, fridge, microwave. But the wall was stained with paint and... More 

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qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you for your comments. They will be important to us as we work to make the hotel even better. I sincerely apologize that there were customer service, maintenance and other problems with your stay. It seems you were given a room that was not yet prepared for your stay. I also apologize that actions by other guests... More 

Chazy, New York
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

The room was spacious but not very clean. At 2 am the room filled with the smell of marijuana. The next day the cleaning lady smoked a cigarette in the room while "cleaning" it. ---We were in a NON SMOKING room due to allergies & asthma issues. The smoke smell never left. The lobby and walkways all smelled like smoke... More 

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qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations because of two unfortunate incidents. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to... More 

Marcellus, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We checked in and the bathroom and room smelled like urine. We complained and the nice woman up front said to come up to the front and see what she could do. A very pushy and rude manager followed me to my room saying there's no way the room smells. I told him to wait outside as my daughter may... More 

Was this review helpful? Yes 1
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. I also apologize for any rude behavior you experienced from my staff. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next... More 

Enfield, Connecticut
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 11, 2015

This is a Quality Inn that is being refurbished. I have stayed at this particular Quality Inn a number of times over the years. I recently rented two rooms over the July 4th weekend. The rooms were clean, comfortable, and the beds provided a good nights sleep.. The location is primary reason I stay there.I grew up in the area... More 

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. I regret if our efforts to improve the hotel resulted in any issues as well. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you... More 

Powell, Ohio
Level Contributor
154 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 19, 2015

Nothing special but not bad for reasonable rate. Breakfast not much to speak of. Rooms OK. Not much around. Stay for 1 night; otherwise, stay farther away, and drive in. Not bad but nothing to brag about.

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qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had an acceptable experience with us, but I apologize that you were not 100 percent satisfied. We take providing a great guest experience very seriously, and I regret that we apparently let you down in some ways despite providing a reasonable rate and a nice experience. I hope you will focus... More 

Montgomery Center, Vermont, United States
Level Contributor
54 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 31, 2015

Other reviewers must have been expecting the Four Seasons. Rome is a faded city on the verge of a ghost town. There doesn't seem to be any booming anything. If you need an inexpensive room that can be almost half the price of Verona, this is your place. I used hotels dot com and spent $90. The room was clean,... More 

Was this review helpful? Yes 1
MPaghdal, General Manager at Quality Inn, responded to this review

Thank you for choosing the Quality Inn and for the great review. We hope to see you again. More 

1 review
4 of 5 stars Reviewed May 5, 2015

For those that are smokers, don't even think about putting a cigarette butt in the trash can in your room or they will charge you the cleaning fee as if you smoked in the room and then when you call and ask about it, they say prove to us that you don't have that dirty bad habit and that you... More 

Was this review helpful? Yes
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. We have taken note of these comments and will monitor the situation to... More 

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