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Quality Inn

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200 S. James St., at Erie Blvd., Rome, NY 13440
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Quality Inn
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Ranked #3 of 6 Hotels in Rome
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99 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Schaghticoke, New York
Top Contributor
80 reviews 80 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

No question the owners have tried to update this old motel in the middle of a faded city. TV new, Internet free and ok, beds comfy. But... Rugs not clean, stains on bedding, bathroom tiny (with fixtures from 1950). As others have stated, no breakfast, 10 percent discount at attached Denny's. Price was right (via opaque service); other area lodging... More 

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5 reviews 5 reviews
1 of 5 stars Reviewed 2 days ago NEW

I made a reservation through expedia. They mistakenly booked me twice for the same night. The manager "Peter" told me that expedia made the booking and he would not refund the second charge. Expedia told me they would not refund the money unless the hotel agreed. The hotel said they "knew it was a mistake, but it was there policy".... More 

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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Having stayed at this hotel once before, we expected adequate service this time around. However, we were rather unpleasantly surprised to find that conditions at the hotel seemed to have deteriorated. Upon arrival, the front desk staff was indifferent to our previously submitted request for a cot; they said they'd call us when they found one but we never recieved... More 

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Top Contributor
137 reviews 137 reviews
41 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed February 13, 2015

It is better to stay in Utica than Rome for better selection. This motel has gone through upgrades but is still just average for the price. In an urban location with lots of traffic. Denny's is attached to the building so good or bad depending on your needs. It was hard to get the room warm. Internet was strong. Bed... More 

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Syracuse, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 10, 2015

Very nice hotel. The front desk person was very gracious when I checked in. I heard him advise a group of younger people checking in with "beverages" that excessive noise would not be tolerated. WOW! That impressed me! Most properties care more about the money than other guests' comfort. Only stayed one night, but the room was comfortable with an... More 

Was this review helpful? Yes 1
Niagara Falls, Canada
Top Contributor
57 reviews 57 reviews
44 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 27, 2014

Hotel is ok, a little older and way way off the highway, not convenient. A nice updated bathroom- A++ The biggest problem is a 10% off at Denny for your breakfast offering. No breakfast, just pay for a breakfast and get 10% off. Basically nothing. If you do not like Denny's as I do, you are forced to go there... More 

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San Diego, California
Top Contributor
138 reviews 138 reviews
71 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 18, 2014

I love Quality Inns and usually give them five stars. This has some issues they can easily resolve. Firstly, this is a Quality Inn that is being refurbished. My room was VERY comfortable, great tv, great bed. The location is really nice because you can easily get to surrounding restaurants and stores. The price is more or less typical Quality... More 

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Hamilton, Canada
Top Contributor
124 reviews 124 reviews
73 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed November 17, 2014

The front desk staff at check in was not friendly, however a different staff was much better at check out. We had made a reservation for a ground floor room since we had our bicycles (we were riding along the Erie Canal), however they had not saved us a first floor room and we had to carry our bicycles up... More 

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Union City, New Jersey
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 6, 2014

This review comes from a Choice hotel Diamond member, their highest loyalty program status. This hotel is NOT the least bit business friendly; it be better to spend a bit more to stay elsewhere or if your budget does not allow that stay at the near bye Econo lodge which is about $20 a night cheaper and while their FREE... More 

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Bennington, Vermont
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed September 22, 2014

Had a room with an adjoining door and you could hear the guy in the next room talking on his cell phone....and he talked a lot! Room size was ok and was clean. Bed was very comfortable. Staff was friendly. The Denny's that is hooked to the hotel was better than other Denny's I have eaten at.

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