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All 6 Rome hotels

Quality Inn

2.0 of 5 Hotel   |   200 S. James St., at Erie Blvd., Rome, NY 13440
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Quality Inn
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Ranked #3 of 6 Hotels in Rome
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97 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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2 reviews
2 of 5 stars NEW

Having stayed at this hotel once before, we expected adequate service this time around. However, we were rather unpleasantly surprised to find that conditions at the hotel seemed to have deteriorated. Upon arrival, the front desk staff was indifferent to our previously submitted request for a cot; they said they'd call us when they found one but we never recieved... More 

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Top Contributor
126 reviews 126 reviews
39 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is better to stay in Utica than Rome for better selection. This motel has gone through upgrades but is still just average for the price. In an urban location with lots of traffic. Denny's is attached to the building so good or bad depending on your needs. It was hard to get the room warm. Internet was strong. Bed... More 

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Syracuse, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 10, 2015

Very nice hotel. The front desk person was very gracious when I checked in. I heard him advise a group of younger people checking in with "beverages" that excessive noise would not be tolerated. WOW! That impressed me! Most properties care more about the money than other guests' comfort. Only stayed one night, but the room was comfortable with an... More 

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Niagara Falls, Canada
Top Contributor
57 reviews 57 reviews
44 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 27, 2014

Hotel is ok, a little older and way way off the highway, not convenient. A nice updated bathroom- A++ The biggest problem is a 10% off at Denny for your breakfast offering. No breakfast, just pay for a breakfast and get 10% off. Basically nothing. If you do not like Denny's as I do, you are forced to go there... More 

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San Diego, California
Top Contributor
127 reviews 127 reviews
65 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed November 18, 2014

I love Quality Inns and usually give them five stars. This has some issues they can easily resolve. Firstly, this is a Quality Inn that is being refurbished. My room was VERY comfortable, great tv, great bed. The location is really nice because you can easily get to surrounding restaurants and stores. The price is more or less typical Quality... More 

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Hamilton, Canada
Top Contributor
123 reviews 123 reviews
72 hotel reviews
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed November 17, 2014

The front desk staff at check in was not friendly, however a different staff was much better at check out. We had made a reservation for a ground floor room since we had our bicycles (we were riding along the Erie Canal), however they had not saved us a first floor room and we had to carry our bicycles up... More 

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Union City, New Jersey
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 6, 2014

This review comes from a Choice hotel Diamond member, their highest loyalty program status. This hotel is NOT the least bit business friendly; it be better to spend a bit more to stay elsewhere or if your budget does not allow that stay at the near bye Econo lodge which is about $20 a night cheaper and while their FREE... More 

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Bennington, Vermont
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed September 22, 2014

Had a room with an adjoining door and you could hear the guy in the next room talking on his cell phone....and he talked a lot! Room size was ok and was clean. Bed was very comfortable. Staff was friendly. The Denny's that is hooked to the hotel was better than other Denny's I have eaten at.

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Senior Contributor
37 reviews 37 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 13, 2014

We had stayed here some years ago, then decided to use another hotel because the bathroom ceiling was falling in. In recent years, they have been working hard at refurbishing the place, with great results, as we found when we returned there this year. New carpeting, new ceilings, new paint, new bedding, new TV, new AC/Heating. A greatly improved offering... More 

Was this review helpful? Yes 3
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 12, 2014

We stayed here recently to attend the CapitolFest and the room was clean, neat and very reasonable. Two doors - one opened onto the courtyard and the pool, the other accessed the interior hallway. The front desk clerk was very friendly and helpful. My only negative observation was the bathroom could have used some tweaks. It was very clean and... More 

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Additional Information about Quality Inn

Address: 200 S. James St., at Erie Blvd., Rome, NY 13440
Phone Number:
Location: United States > New York > Rome
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 103
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Also Known As:
Quality Hotel Rome

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