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Holiday Inn Fort Smith-City Center

3.0 of 5 700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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Holiday Inn Fort Smith-City Center
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222 reviews from our community

Traveler rating
    82
    54
    39
    27
    20
See reviews for
39
28
8
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Charleston, South Carolina
Top Contributor
86 reviews 86 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

Driving back across I -40 we needed a pet friendly stop over. This place was perfect. It was a few miles off the interstate. We are so glad we chose this one. The hotel has all interior entrance rooms around an atrium center. The room was spacious and very clean. Free wifi is much appreciated. There is a bar and... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for sharing your experience and feedback. The hotel truly appreciates the wonderful comments of the hotel, staff, and amenities. We are delighted you chose the Holiday Inn City Center, and giving us the opportunity to showcase the hotel services and hospitality. Again, thank you for your business and we look forward exceeding your expectations again. Best... More 

Stillwater, Oklahoma
Top Contributor
64 reviews 64 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel approximately 2 years ago for a convention. The hotel definitely needs updating. The rooms are showing their age. The only major fault I can give this hotel is poor service during breakfast. I do realize that some hotels are not set up to hold the influx of people that come for conventions, however I believe... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us and taking the time to give your feedback. The hotel staff strives to provide our guests the best possible service and experience. Please accept our sincere apologies for any service shortfalls during your stay and be assured that what you have experienced in the restaurant is not a normal occurrence that you should expect... More 

Fort Smith, Arkansas, United States
Top Contributor
67 reviews 67 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We tend to stay at this hotel once a year after our work Christmas Party. It is always a clean and reasonably priced place to stay near the downtown area. The staff is great and super friendly. I had to have a down alternative, and they responded immediately to my request, even though I said I was in no rush.... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about the clean accommodation, great staff, and price. We pride ourselves on providing great service and accommodation at an affordable prices. We truly appreciate your business and look forward to welcoming you back to Holiday Inn City Center. Warm... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in this hotel several years ago and remembered it as a great hotel with a good location near the downtown area. This time we were in for a few days and was not disappointed with our stay once again. The rooms could use some updating but the most of the staff made up for any short comings in... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us and for taking the time to give your feedback. We are delighted to hear about your experience with the hotel. The hotel is fortunate to employee such wonderful staff who provides their personal best to make every guest experience a successful one. Again, Thank you for the kind words and we look forward to... More 

Morrilton, Arkansas
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel because it was connected to the convention center as my daughter had a gymnastics meet going on there. I will start off by saying the front desk personnel were fabulous! Super friendly, helpful, and I was able to check in in about 2 minutes. There is not a lot of parking at the hotel but... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about Front Desk Staff. We pride ourselves on providing great service and accommodation. Thank you for letting us know where improvement are needed and they will be addressed accordingly. We truly appreciate your business and look forward to welcoming... More 

Mountain View, Arkansas
Top Contributor
866 reviews 866 reviews
109 hotel reviews
404 helpful votes 404 helpful votes
3 of 5 stars Reviewed December 24, 2014

I stayed at the Holiday Inn for a conference in Fort Smith this past October. The people at the hotel provided good service but the hotel is showing its age. I've been to conferences here three or four times over the past fifteen years. It's beginning to look dated. It has a layout similar to an Embassy Suites with the... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. We truly appreciate the kind words regarding the hotel staff. Be assured that your feedback if very important in providing us with the valuable information to improve the services we offer, and they will be addressed promptly. Again, thank you for staying for continued loyalty and we hope you give... More 

1 review
5 of 5 stars Reviewed December 17, 2014 via mobile

I travel for business and have to say there is nowhere else I would stay but the Holiday Inn, Michael is very professional and helpful! Would highly reccomend!...................................................................................

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about the hotel and staff. You are completely correct, Michael is a wonderful asset to the hotel, and she raises the bar for the rest of the team to go above and beyond in providing great service and accommodation... More 

Tulsa, Oklahoma, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 19, 2014

It was a very clean hotel. Staff was exceptional. Michelle and Tessa were the ladies that helped us at the front counter. They were very friendly and made us feel like we were at home. They have a shuttle to the airport which was real helpful for one of our party. Everyone we met was smiling and actually enjoying their... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to write a review of the hotel and staff. We are delighted to hear about your wonderful experience with several members of the hotel staff. The hotel is very pleased they have succeeded in showcasing the outstanding service the hotel provide to each one of our customers. We would like to invite you during... More 

1 review
5 of 5 stars Reviewed November 10, 2014 via mobile

she was amazing helped me out so much, made things possible. I will be having all my parties there. At the last minute she made it happen. and checked in with us when the party was finished and made sure everything went as planned. i recommend this place to everyone!!!

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. The hotel sincerely appreciates your comments regarding the beautiful facility, and front desk staff. Please accept my sincere apology for the inconvenience you encountered in the restaurant. This is not the normal hospitality that we offer our guests. I have addressed your concerns with the management team to insure that... More 

Dumas, Texas
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 10, 2014

Stopped to spend the night as I was passing through town. Very impressed when I went into hotel, beautiful facility. Front desk was very helpful. Rooms were older but very clean. Could use more channels on the TV but it was overall a good experience. Went downstairs to eat before leaving and was seated for breakfast. There were 6 tables... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. The hotel sincerely appreciates your comments regarding the beautiful facility, and front desk staff. Please accept my sincere apology for the inconvenience you encountered in the restaurant. This is not the normal hospitality that we offer our guests. I have addressed your concerns with the management team to insure that... More 

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Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Number of rooms: 255
Reservation Options:
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Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn
Hotel Style:
#8 Business Hotel in Fort Smith

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