We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 21 Fort Smith hotels

Holiday Inn Fort Smith-City Center

3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Fort Smith-City Center
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Holiday Inn Fort Smith-City Center to your Saves list
61%
Ranked #9 of 21 Hotels in Fort Smith
A recent review
4 of 5 stars reviewed 6 days ago
nntheattic Jonesboro, Arkansas
Write a Review

206 reviews from our community

Traveler rating
    75
    51
    35
    26
    19
See reviews for
38
26
8
93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
  • All months
    (206)
  • Mar-May only
    (58)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (39)
All months
Jonesboro, Arkansas
Top Contributor
54 reviews 54 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is the second time I have stayed here. Attended a meeting where this was the host hotel. Room was clean and comfortable. Polite staff. Did not see house keeping replace paper towels when they ran out early in the day in the conference restroom. Only reason I didn't give them an excellent rating was a few minor things. They... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about the clean and comfortable rooms, and polite staff. We pride ourselves on providing great service and accommodation. Thank you for letting us know where improvement are needed and they will be addressed accordingly. We truly appreciate your business... More

Rolla, Missouri
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked through a conference discount, so I got it for about $70 per night which was good to have a king bed and recliner and a living area with sofa sets etc. The bed and pillows were really comfortable. Coffee machine with 4 coffee supplies in the room, hair dryer and iron was also provided. No microwave or fridge.... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking the time to give your feedback. The hotel truly appreciate your nice comments regarding the comfort of the bed and pillows and the amenities of your room as well as the quality and taste of the banquet food. Be assured that your feedback is very important in providing us with valuable information to improve... More

Chatsworth, California, United States
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked this hotel via priceline last minute deal. Paid $53 plus tax. Not bad. It is one of those older seventies style buildings with atrium... everything is very dated but clean and still working. Room is decent size with comfortable bed and good WIFI. Was on the 8th floor with view of Fort Smith. The hotel is centrally located in... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for taking the time to share your experience. Thank you for your comments regarding the spacious size of the sleeping rooms, and good WIFI access. You are completely correct, the hotel is located within one block from downtown Fort Smith with various entertainment options and museums including Judge Parker Gallows, Miss Laura’s, Fort Smith Museum of... More

Tulsa, Oklahoma
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

To be honest, I try hard not to stay at Holiday Inn hotels. I was in Ft. Smith on business and the Marriott Courtyard near this hotel was full so I had no choice. Since I had such low expectations, I was pleasantly surprised that the room and hotel were adequate. I am pleased to report that my room was... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of everyone here at the Holiday Inn City Center, thank you for taking the time to review the hotel. The hotel is delighted that you were pleased with your room and hope you had time to enjoy the many services and amenities the hotel has to offer such as the wonderful cuisine of Park Place Restaurant, refreshing beverage... More

2 reviews
2 of 5 stars Reviewed 3 weeks ago

This hotel was my first experience of Forth Smith. In the beginning I was ready to jump back on my plane and head home. Traveling with a newborn and I had been given a one queen bed with a coach. Room was not only outdated but it had wall paper literally peeling off the wall. Stains were all on the... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience with us. The hotel sincerely appreciate your comments regarding the complimentary shuttle service, the tasty food of Park Place Restaurant, and the friendly staff. Please accept my sincere apology for the inconveniences you encountered during your stay. This is not the normal hospitality that we offer our guests. I have... More

ft. smith, arkansas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We travel from Eastcoast to Westcoast and inbetween...we know nice hotels and nice suites. It was an unexpected surprise to find how much the hotel had deteriorated from the last time we had stayed there a few years ago. We stayed in a suite on the ninth floor. The fan on the A/C in the master bedroom was clinging loudly... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience with us. Please accept my sincere apology for any inconvenience you encountered during your stay. Your concerns have been addressed with the hotel staff to insure they are resolved immediately. Be assured that your feedback is very important in providing us with valuable information to improve the services we offer.... More

Lake Worth, Florida
1 review
4 of 5 stars Reviewed 4 weeks ago

We were in Fort Smith for a wedding, we have a newborn and we needed a mini fridge for her milk. Staff went around and found us a mini fridge from another room, even when they told us the hotel was fully booked due to a conference. Rooms could be cleaner, there were stains in the couch and such, but... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking the time to give your feedback. We truly appreciate your comments about the good service you received during your stay. The hotel staff are delighted to have succeeded in showcasing the hotel services and amenities. Thank you for letting us know where improvement is needed, it will be addressed by the management team. We... More

Fort Smith, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Old Guard Organization held their quarterly breakfast in one of the conference rooms. The facilities were very good and the food served was presented in an excellent manner. The staff assigned to take care of the activity were very courteous and responsive to all of our needs. There was some confusion among the staff about how many we planned... More

Was this review helpful? Yes 1
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for hosting the Old Guard Breakfast with the Holiday Inn City Center and for taking the time to share your experience with us. We truly appreciate the kind words regarding the hotel responsive and courteous staff. Please accept my apologies for any confusion regarding the number of expected attendees. Be assured that your feedback has provided us with... More

Yukon, Oklahoma
Top Contributor
83 reviews 83 reviews
38 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has been around for years. They have spent some money in renovating but they could spend some more to remodel the tub and thermostats in the room. The walls behind the front desk had many years of dirt hand prints on them, you would think this would be the best place to make a good impression to hotel... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking time to give us your feedback, and for choosing the Holiday Inn City Center for your accommodation needs in Fort Smith. The hotel truly values your comments regarding the relaxing and charming bar/lounge with the view of the waterfall. It is truly a nice area to sit back and enjoy a refreshing beverage. We... More

Wichita, Kansas
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff here is very friendly and efficient. They do make you feel welcomed. The lobby is nice and clean and they offer some lemon water and popcorn in the evening. However, the rooms need updated. The chair at my desk had a torn cover. The bathroom was not very clean, especially the bathtub, which had a mountain of hair... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. The hotel is delighted with your nice comments regarding the friendly and efficient staff, as well as the nice and clean lobby. We appreciate your feedback on where improvements are needed. Be assured that they will be reviewed and addressed with the management team. Again, thank you for staying with... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Fort Smith-City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, IHG, Agoda, Priceline, BookIt.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Fort Smith-City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn

63 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
Room/suite (6)
Viewed
Bathroom (4)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (3)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Room/suite (11)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay