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All 21 Fort Smith hotels

Holiday Inn Fort Smith-City Center

3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901
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Ranked #10 of 21 Hotels in Fort Smith
A recent review
5 of 5 stars reviewed 1 week ago
Troy S Tulsa, Oklahoma, United States
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215 reviews from our community

Traveler rating
    79
    53
    36
    27
    20
See reviews for
39
27
8
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Tulsa, Oklahoma, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

It was a very clean hotel. Staff was exceptional. Michelle and Tessa were the ladies that helped us at the front counter. They were very friendly and made us feel like we were at home. They have a shuttle to the airport which was real helpful for one of our party. Everyone we met was smiling and actually enjoying their... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to write a review of the hotel and staff. We are delighted to hear about your wonderful experience with several members of the hotel staff. The hotel is very pleased they have succeeded in showcasing the outstanding service the hotel provide to each one of our customers. We would like to invite you during... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

she was amazing helped me out so much, made things possible. I will be having all my parties there. At the last minute she made it happen. and checked in with us when the party was finished and made sure everything went as planned. i recommend this place to everyone!!!

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. The hotel sincerely appreciates your comments regarding the beautiful facility, and front desk staff. Please accept my sincere apology for the inconvenience you encountered in the restaurant. This is not the normal hospitality that we offer our guests. I have addressed your concerns with the management team to insure that... More

Senior Contributor
23 reviews 23 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stopped to spend the night as I was passing through town. Very impressed when I went into hotel, beautiful facility. Front desk was very helpful. Rooms were older but very clean. Could use more channels on the TV but it was overall a good experience. Went downstairs to eat before leaving and was seated for breakfast. There were 6 tables... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. The hotel sincerely appreciates your comments regarding the beautiful facility, and front desk staff. Please accept my sincere apology for the inconvenience you encountered in the restaurant. This is not the normal hospitality that we offer our guests. I have addressed your concerns with the management team to insure that... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

The service provided was excellent, room was really nice and I got special treatment to celebrate b'day of my wife there. Another thing I liked is the bed, it was better than many other hotels of similar category. I will surely recommend this place to all.

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for sharing your experience. The hotel truly appreciates the wonderful comments regarding your sleeping room as well as the services provided by the hotel staff. We are delighted to take part in the celebration of your wife’s birthday, and to succeed in showcasing the hotel services and hospitality. We hope to see you again soon and... More

Dallas
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

stayed at this property and while room was good and the front desk was great, one person ruined the entire stay with her rudeness. This lady who I assume was a manager of some sort due to her abruptness was in the lobby actually snatching papers out of other employees hands and degrading them with reprimands in front of guests.... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. The hotel sincerely appreciates your comments regarding the sleeping room and front desk staff. Please accept my sincere apology for the incident you experienced during your stay. Please be advised that the hotel does not have in its employee an employee that fits the description you gave. This is not... More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2014

Maria at the front desk went above and beyond to make sure I had everything I needed for my stay. She was quick and efficient at helping everyone in line and had a smile on her face the whole time. She even found a phone charger for me because I left mine at home! Thanks Maria for a great stay!

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking the time to give your feedback. The hotel truly appreciate your nice comments regarding the staff and especially, Maria. The hotel is very fortunate to have her along with other wonderful hospitality professionals dedicated to serving our guests. Again, thank you for your business and we look forward to your next visit and to... More

Fairfax Station, Virginia
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 22, 2014

The only reason I gave it a poor and not terrible is because the front desk attendant was very nice even though it was 1:00am! I was sent here because my original hotel had overbooked and did not have any room. They made arrangements with this Holiday Inn and comp'd my room for the night. The Holiday Inn was very... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your feedback. Please accept my sincere apology for the inconveniences you encountered during your stay. This is not the normal hospitality that we offer our guests. I have addressed your concerns with the staff to insure they are addressed promptly. Be assured that your feedback is very important in providing us with... More

Glenwood, Arkansas
Contributor
12 reviews 12 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 21, 2014

Just spent two nights at a conference last week and enjoyed my stay there. The facility outside, along with meeting rooms and lobby are all very nice. The room was nice, except for a very questionable couch and desk chair that needed to be taken to the corner and disposed. But the staff were very nice and accommodating. Especially Lucinda... More

Was this review helpful? Yes 1
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for sharing your experience, and for your nice comments regarding the staff, meeting room and lobby. We are delighted to see how Lucinda have succeeded in showcasing the hotel services and hospitality. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Be assured that the hotel... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2014

From the initial Wedding discount to breakfast and check-out. These guys were top notch! Very hospitable and polite. It was a large function (wedding) and the staff didn't miss a beat. Thank you all, D. Richardson

Was this review helpful? Yes 1
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments regarding the hotel and staff. We pride ourselves on providing great service and amenities, and we are delighted that we have succeeded. Again, thank you for your wonderful feedback and look forward to welcoming you back again. More

Jonesboro, Arkansas
Top Contributor
54 reviews 54 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 15, 2014

This is the second time I have stayed here. Attended a meeting where this was the host hotel. Room was clean and comfortable. Polite staff. Did not see house keeping replace paper towels when they ran out early in the day in the conference restroom. Only reason I didn't give them an excellent rating was a few minor things. They... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about the clean and comfortable rooms, and polite staff. We pride ourselves on providing great service and accommodation. Thank you for letting us know where improvement are needed and they will be addressed accordingly. We truly appreciate your business... More

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Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Number of rooms: 255
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Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn

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