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All 21 Fort Smith hotels

Holiday Inn Fort Smith-City Center

3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901
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Ranked #10 of 21 Hotels in Fort Smith
A recent review
4 of 5 stars reviewed 2 days ago
AmyKaur Rolla, Missouri
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205 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rolla, Missouri
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked through a conference discount, so I got it for about $70 per night which was good to have a king bed and recliner and a living area with sofa sets etc. The bed and pillows were really comfortable. Coffee machine with 4 coffee supplies in the room, hair dryer and iron was also provided. No microwave or fridge.... More

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Chatsworth, California, United States
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked this hotel via priceline last minute deal. Paid $53 plus tax. Not bad. It is one of those older seventies style buildings with atrium... everything is very dated but clean and still working. Room is decent size with comfortable bed and good WIFI. Was on the 8th floor with view of Fort Smith. The hotel is centrally located in... More

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Tulsa, Oklahoma
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

To be honest, I try hard not to stay at Holiday Inn hotels. I was in Ft. Smith on business and the Marriott Courtyard near this hotel was full so I had no choice. Since I had such low expectations, I was pleasantly surprised that the room and hotel were adequate. I am pleased to report that my room was... More

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2 reviews
2 of 5 stars Reviewed 6 days ago NEW

This hotel was my first experience of Forth Smith. In the beginning I was ready to jump back on my plane and head home. Traveling with a newborn and I had been given a one queen bed with a coach. Room was not only outdated but it had wall paper literally peeling off the wall. Stains were all on the... More

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ft. smith, arkansas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We travel from Eastcoast to Westcoast and inbetween...we know nice hotels and nice suites. It was an unexpected surprise to find how much the hotel had deteriorated from the last time we had stayed there a few years ago. We stayed in a suite on the ninth floor. The fan on the A/C in the master bedroom was clinging loudly... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience with us. Please accept my sincere apology for any inconvenience you encountered during your stay. Your concerns have been addressed with the hotel staff to insure they are resolved immediately. Be assured that your feedback is very important in providing us with valuable information to improve the services we offer.... More

Lake Worth, Florida
1 review
4 of 5 stars Reviewed 1 week ago

We were in Fort Smith for a wedding, we have a newborn and we needed a mini fridge for her milk. Staff went around and found us a mini fridge from another room, even when they told us the hotel was fully booked due to a conference. Rooms could be cleaner, there were stains in the couch and such, but... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking the time to give your feedback. We truly appreciate your comments about the good service you received during your stay. The hotel staff are delighted to have succeeded in showcasing the hotel services and amenities. Thank you for letting us know where improvement is needed, it will be addressed by the management team. We... More

Fort Smith, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Old Guard Organization held their quarterly breakfast in one of the conference rooms. The facilities were very good and the food served was presented in an excellent manner. The staff assigned to take care of the activity were very courteous and responsive to all of our needs. There was some confusion among the staff about how many we planned... More

Was this review helpful? Yes 1
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for hosting the Old Guard Breakfast with the Holiday Inn City Center and for taking the time to share your experience with us. We truly appreciate the kind words regarding the hotel responsive and courteous staff. Please accept my apologies for any confusion regarding the number of expected attendees. Be assured that your feedback has provided us with... More

Yukon, Oklahoma
Top Contributor
84 reviews 84 reviews
39 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has been around for years. They have spent some money in renovating but they could spend some more to remodel the tub and thermostats in the room. The walls behind the front desk had many years of dirt hand prints on them, you would think this would be the best place to make a good impression to hotel... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking time to give us your feedback, and for choosing the Holiday Inn City Center for your accommodation needs in Fort Smith. The hotel truly values your comments regarding the relaxing and charming bar/lounge with the view of the waterfall. It is truly a nice area to sit back and enjoy a refreshing beverage. We... More

Wichita, Kansas
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff here is very friendly and efficient. They do make you feel welcomed. The lobby is nice and clean and they offer some lemon water and popcorn in the evening. However, the rooms need updated. The chair at my desk had a torn cover. The bathroom was not very clean, especially the bathtub, which had a mountain of hair... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. The hotel is delighted with your nice comments regarding the friendly and efficient staff, as well as the nice and clean lobby. We appreciate your feedback on where improvements are needed. Be assured that they will be reviewed and addressed with the management team. Again, thank you for staying with... More

Little Rock, AR
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was at the Ft Smith convention center for a convention and had messed up the reservations for my boss and I. We were without a room and had two days left to stay in Ft Smith. I called the Holiday Inn City Center and Maria was on duty. she advised me they were full because of the convention I... More

Was this review helpful? Yes 1
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to give your feedback and for your wonderful comments regarding Maria and Kevin. Maria is the hotel Guest Service Champion and we are delighted to hear that she is succeeding in her role and setting an example to the rest of the team. The hotel is also delighted to hear about your experience with... More

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Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Number of rooms: 255
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Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn

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