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All 21 Fort Smith hotels

Holiday Inn Fort Smith-City Center

3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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Ranked #9 of 21 Hotels in Fort Smith
A recent review
5 of 5 stars reviewed yesterday
william m Fort Smith, Arkansas
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199 reviews from our community

Traveler rating
    75
    48
    32
    25
    19
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38
26
8
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Smith, Arkansas
1 review
5 of 5 stars Reviewed yesterday NEW

The Old Guard Organization held their quarterly breakfast in one of the conference rooms. The facilities were very good and the food served was presented in an excellent manner. The staff assigned to take care of the activity were very courteous and responsive to all of our needs. There was some confusion among the staff about how many we planned... More

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Yukon, Oklahoma
Top Contributor
83 reviews 83 reviews
39 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel has been around for years. They have spent some money in renovating but they could spend some more to remodel the tub and thermostats in the room. The walls behind the front desk had many years of dirt hand prints on them, you would think this would be the best place to make a good impression to hotel... More

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Wichita, Kansas
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The staff here is very friendly and efficient. They do make you feel welcomed. The lobby is nice and clean and they offer some lemon water and popcorn in the evening. However, the rooms need updated. The chair at my desk had a torn cover. The bathroom was not very clean, especially the bathtub, which had a mountain of hair... More

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Little Rock, AR
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was at the Ft Smith convention center for a convention and had messed up the reservations for my boss and I. We were without a room and had two days left to stay in Ft Smith. I called the Holiday Inn City Center and Maria was on duty. she advised me they were full because of the convention I... More

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Panama City Beach, Florida
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

From the people who greet you when you check in to the ladies who freshen your room, this hotel is staffed by some wonderful caring human beings. I don't stay there because of the great breakfast, or because of the convenience to downtown, neither because of the comfortable rooms nor the quiet evenings. It is because of the staff they're... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for your warm and humbling review. It is great to hear from our wonderful guests when have succeeded in exceeding their expectations. Your review gives us the motivation to continue to do what we love to do, which is giving our personal best to make the guests feel welcome and special. Again, thank you for your... More

1 review
5 of 5 stars Reviewed 1 week ago

This is a beautiful hotel. The rooms are great and the staff is very friendly. We were on a cross country trip and this stop happened to be my birthday. While we were sitting in the bar having an adult beverage we asked the chef, Christal Halbrook, about birthday cake/ice cream treats. She mentioned they had some options and we... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire Holiday Inn team, I would like to wish you a belated happy birthday. We greatly appreciate your wonderful review. The hotel is very fortunate to employ such wonderful staff who takes pride in going above and beyond to take care of our customers. The hotel is very delighted that you had a chance to experience... More

Independence, Missouri
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything you would expect in a convention center hotel...clean, comfortable rooms, friendly staff, and spacious common areas. The restaurant had a good breakfast selection. There is a limited amount of free parking.

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for your warm and humbling review. It is great to hear from our wonderful guests when have succeeded in exceeding their expectations. Your review gives us the motivation to continue to do what we love to do, which is giving our personal best to make the guests feel welcome and special. Again, thank you for your... More

1 review
5 of 5 stars Reviewed August 15, 2014

I schedule our all associate's meetings here twice per year (about 85 attendees). The accomodations are always terrific. The meeting rooms, A/V, services are always spot on. And Alexis is always attentive to our every request. She helps to make sure that our events & atendees are well cared for throughout our stay. Hosting our meetings here helps me keep... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. We are delighted to hear that your have enjoyed your accommodations. The hotel success is dependent upon its staff, and we are extremely fortunate to have staff that works hard to take care and exceed the guest’s expectations like Alexis. We look forward to welcoming you back again for your... More

Tallahassee
Top Contributor
72 reviews 72 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 10, 2014

OK so I got there around 12:30PM on a Sat to avoid a squall line during a weekend conference day when the hotel was filled.However this place was proud to state that their policy was for a 12;00PM checkout and a 4:00PM check in( and for the next 2 Hrs people were dragging bags out the front door). , when... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire staff please accept my sincere apologies for the inconvenience you experienced with your recent visit. Be assured that your concerns have been addressed to insure they will not happen again. We truly appreciate your business and hope you will give us another opportunity to welcome you back and to showcase our normal hospitality. Warm Regards. More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 8, 2014

This Hotel is really nice, there are plenty of eateries within walking distance and even the "trail of tears" (great walk through history on your own or with a tour) as well as over 15 points of interest-look inside your guest service directory found in the room. With plenty to do if you are staying in this hotel you will... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience with us. We truly appreciate the kind words regarding our beautiful hotel and wonderful restaurant. Be assured that your feedback if very important in providing us with valuable information to improve the services we offer and they will be addressed. We look forward to your next visit and show case... More

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Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Number of rooms: 255
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Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn

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