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All 21 Fort Smith hotels

Holiday Inn Fort Smith-City Center

3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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61%
Ranked #9 of 21 hotels in Fort Smith
A recent review
5 of 5 stars reviewed 2 weeks ago
Tom M
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192 people have reviewed this hotel

Traveler rating
    72
    45
    31
    25
    19
See reviews for
38
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8
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 weeks ago

I schedule our all associate's meetings here twice per year (about 85 attendees). The accomodations are always terrific. The meeting rooms, A/V, services are always spot on. And Alexis is always attentive to our every request. She helps to make sure that our events & atendees are well cared for throughout our stay. Hosting our meetings here helps me keep... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. We are delighted to hear that your have enjoyed your accommodations. The hotel success is dependent upon its staff, and we are extremely fortunate to have staff that works hard to take care and exceed the guest’s expectations like Alexis. We look forward to welcoming you back again for your... More

Tallahassee
Top Contributor
58 reviews 58 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

OK so I got there around 12:30PM on a Sat to avoid a squall line during a weekend conference day when the hotel was filled.However this place was proud to state that their policy was for a 12;00PM checkout and a 4:00PM check in( and for the next 2 Hrs people were dragging bags out the front door). , when... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire staff please accept my sincere apologies for the inconvenience you experienced with your recent visit. Be assured that your concerns have been addressed to insure they will not happen again. We truly appreciate your business and hope you will give us another opportunity to welcome you back and to showcase our normal hospitality. Warm Regards. More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hotel is really nice, there are plenty of eateries within walking distance and even the "trail of tears" (great walk through history on your own or with a tour) as well as over 15 points of interest-look inside your guest service directory found in the room. With plenty to do if you are staying in this hotel you will... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience with us. We truly appreciate the kind words regarding our beautiful hotel and wonderful restaurant. Be assured that your feedback if very important in providing us with valuable information to improve the services we offer and they will be addressed. We look forward to your next visit and show case... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice Hotel, Nice location, within walking distance to a lot of interesting sights. HOWEVER, the staff was not very helpful nor informed about the various sights nearby, including eateries, or historic sites. We were pretty much given a map with such information and that was it.Also, when we checked in, we were told pets were allowed in the dining area... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Fort Smith-City Center, responded to this review

Dear Nicole H, Thank you for taking the time to review our property. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. We want our guest to have a pleasant and professional experience when interacting with our staff and staying... More

OKC
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was forced to stay an extra night for a business trip and bid on a room through Priceline. This was the only option that came up and it was a very nice surprise. The hotel was very clean and the staff was very courteous. The room was very clean and the lounge and restaurant were well kept. The great... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking time to give us your feedback. The hotel truly values your comments regarding the courteous staff, cleanliness of the hotel and sleeping rooms. You are completely correct, John is one of our outstanding employees and we are fortunate to have him on our staff. I will pass along your comments to him. We are... More

1 review
5 of 5 stars Reviewed July 23, 2014

This had to be one of the most memorable hotel stays ever! I was most appreciative of the service received from the director of sales, Brenda Payne as she made sure everything went smoothly. My personal appreciation came when I met Brenda face to face in her office and she just had a glow about her. She brought me to... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us and for taking the time to give your feedback. . We are delighted to hear about your wonderful experience with our beautiful hotel and wonderful staff. We are very glad to have succeeded in showcasing all of the hotel services and amenities. Again, Thank you for the kind words and we look forward to... More

Malvern, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014 via mobile

I stay at the hotel about every other night its my home away from home nice comfy beds and what I like the most is REALLY cold air conditioning. The staff is very friendly and helpful. Jamie always has a smile on her face.

Was this review helpful? Yes 1
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

We are delighted to hear about your wonderful experience with the hotel and staff. Thank you for your kind words regarding Jamie, the hotel is very fortunate to have her and to have a team dedicated to taking care of the guest’s needs and expectations, We look forward to welcoming you back to your home away from home and to... More

Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2014

After a long grueling day of travel and late arrival at FSM airport, the hotel shuttle was there to meet and greet my team. Kristopher (shuttle driver/security) was professional, courteous and friendly. After a stress filled day, he provided us with laughter and sincere conversation that improved the mood of everyone. His optimistic view was what I needed after a... More

Was this review helpful? Yes 2
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to write a review of the hotel and staff. We are delighted to hear about your wonderful experience with Kristopher. The hotel is very pleased to have him along with the other wonderful staff who showcase the hotel outstanding services and amenities. We would like to invite you during your next visit to enjoy... More

North, Arkansas
1 review
5 of 5 stars Reviewed July 11, 2014

Excellent hotel with superior staff. Made me feel right at home. The rooms are clean and the Ac works great. Had breakfast in the morning and was a great deal for the price. I recommend the hotel. I stay there about four times a month

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. We sincerely appreciate the nice comments about the beautiful hotel and superior staff. We pride ourselves on providing great service and accommodation at an affordable prices. We truly appreciate your business and look forward to welcoming you back again and again to your true home away... More

Fort Smith, Arkansas
1 review
5 of 5 stars Reviewed July 10, 2014

I stay here constantly with my job and i really like it. The staff is great and friendly. If you need anything they are always there to assist. Clean rooms and bathrooms. Always serve you with a smile

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking time to give us your feedback. The hotel truly values your comments regarding the great staff, clean rooms, and bathrooms. Also, the staff are very delighted to have succeeded in showcasing the hotel services and hospitality. We hope to see you again soon and invite you to enjoy the many amenities the hotel has... More

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Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
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Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn

62 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Business Hotel in Fort Smith
Hotel Class
Official Description (provided by the hotel)
In the proud tradition of hospitality in Arkansas, we bring you the Holiday Inn City Center. The largest full service hotel in Fort Smith, connected to the Fort Smith Convention Center and conveniently located near: Whirlpool, Planter's Peanuts, Baldor Electric, Gerber, Golden Living, Trane, Rheem and Mac Steel. Our 15,000 sq ft of flexible meeting space accommodates up to 1200. Our catering experts are available to make your corporate or social gathering a memorable experience. The Park Place Restaurant makes for a convenient dining experience, with an array of fare that will delight the most discerning pallet. In-room dining is available for breakfast, lunch, and dinner. Enjoy your favorite beverage in our Fountain Court Lounge while relaxing to the tranquil sounds of our five story cascading waterfall. We also offer a state of the art fitness facility, indoor heated pool, hot tubs, and sauna. Business travelers will enjoy our business center with high-speed Internet access, printing and copying. Come stay with us at the Holiday Inn Fort Smith City Center. ... more   less 
Number of rooms
255

Questions & Answers

Questions? Get answers from Holiday Inn Fort Smith-City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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