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Holiday Inn Fort Smith-City Center

3.0 of 5 700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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Holiday Inn Fort Smith-City Center
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226 reviews from our community

Traveler rating
    82
    57
    39
    28
    20
See reviews for
40
29
8
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Idabel, Oklahoma
Contributor
19 reviews 19 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here 1 night for work. Easy to get to, not much traffic, good internet, computer, printer, and breakfast. Breakfast is buffet with meat, eggs, yogurt, juice, fruit, the works. Parking was limited but we were able to park in hotel parking lot in front. Large hotel. Employees went above and beyond getting anything we might need. Would stay here... More 

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Tulsa, Oklahoma
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice Holiday Inn. Located near downtown Fort Smith. Adjacent to the Fort Smith civic center and within walking distance to many restaurants and bars. A small club inside the hotel is intimate with a piano. There is an in hotel restaurant serving breakfast & dinner. There is an indoor pool & spa and a very good... More 

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Little Rock, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel recently on a Saturday night when attending a volleyball tournament. I attempted to check in at 1:45, but told that an early check in was not possible. That was not unexpected given the crowd, so I left without complaint. I returned to the hotel at 9:45 with my exhausted family, and I was told that... More 

Was this review helpful? Yes 1
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your feedback from your stay. It's regrettable to hear how disappointed you were with your stay. On behalf of the entire staff please accept my sincere apologies for the inconvenience you experienced with check in and condition of your room. Be assured that your concerns have been addressed with the staff to... More 

Kansas City, Missouri
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel several times in the past few years. While it is an older style property that has a few "tired" features, it has been maintained well - and noticeably better in the past 12-18 months. The reason I choose this location versus competitive hotels nearby is the staff. This visit was at the end of... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about the staff and facility. We pride ourselves on providing great service and accommodation. Thank you for letting us know where improvement are needed and they will be addressed accordingly. We truly appreciate your business and look forward to... More 

Charleston, South Carolina
Top Contributor
86 reviews 86 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Driving back across I -40 we needed a pet friendly stop over. This place was perfect. It was a few miles off the interstate. We are so glad we chose this one. The hotel has all interior entrance rooms around an atrium center. The room was spacious and very clean. Free wifi is much appreciated. There is a bar and... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for sharing your experience and feedback. The hotel truly appreciates the wonderful comments of the hotel, staff, and amenities. We are delighted you chose the Holiday Inn City Center, and giving us the opportunity to showcase the hotel services and hospitality. Again, thank you for your business and we look forward exceeding your expectations again. Best... More 

Stillwater, Oklahoma
Top Contributor
66 reviews 66 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 23, 2015

I stayed at this hotel approximately 2 years ago for a convention. The hotel definitely needs updating. The rooms are showing their age. The only major fault I can give this hotel is poor service during breakfast. I do realize that some hotels are not set up to hold the influx of people that come for conventions, however I believe... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us and taking the time to give your feedback. The hotel staff strives to provide our guests the best possible service and experience. Please accept our sincere apologies for any service shortfalls during your stay and be assured that what you have experienced in the restaurant is not a normal occurrence that you should expect... More 

Fort Smith, Arkansas, United States
Top Contributor
68 reviews 68 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 20, 2015

We tend to stay at this hotel once a year after our work Christmas Party. It is always a clean and reasonably priced place to stay near the downtown area. The staff is great and super friendly. I had to have a down alternative, and they responded immediately to my request, even though I said I was in no rush.... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about the clean accommodation, great staff, and price. We pride ourselves on providing great service and accommodation at an affordable prices. We truly appreciate your business and look forward to welcoming you back to Holiday Inn City Center. Warm... More 

1 review
5 of 5 stars Reviewed January 16, 2015 via mobile

We stayed in this hotel several years ago and remembered it as a great hotel with a good location near the downtown area. This time we were in for a few days and was not disappointed with our stay once again. The rooms could use some updating but the most of the staff made up for any short comings in... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us and for taking the time to give your feedback. We are delighted to hear about your experience with the hotel. The hotel is fortunate to employee such wonderful staff who provides their personal best to make every guest experience a successful one. Again, Thank you for the kind words and we look forward to... More 

Morrilton, Arkansas
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2015

We stayed at this hotel because it was connected to the convention center as my daughter had a gymnastics meet going on there. I will start off by saying the front desk personnel were fabulous! Super friendly, helpful, and I was able to check in in about 2 minutes. There is not a lot of parking at the hotel but... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about Front Desk Staff. We pride ourselves on providing great service and accommodation. Thank you for letting us know where improvement are needed and they will be addressed accordingly. We truly appreciate your business and look forward to welcoming... More 

Mountain View, Arkansas
Top Contributor
902 reviews 902 reviews
113 hotel reviews
419 helpful votes 419 helpful votes
3 of 5 stars Reviewed December 24, 2014

I stayed at the Holiday Inn for a conference in Fort Smith this past October. The people at the hotel provided good service but the hotel is showing its age. I've been to conferences here three or four times over the past fifteen years. It's beginning to look dated. It has a layout similar to an Embassy Suites with the... More 

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. We truly appreciate the kind words regarding the hotel staff. Be assured that your feedback if very important in providing us with the valuable information to improve the services we offer, and they will be addressed promptly. Again, thank you for staying for continued loyalty and we hope you give... More 

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Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Number of rooms: 255
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Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn
Hotel Style:
#8 Business Hotel in Fort Smith

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