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All 23 Fort Smith hotels

Holiday Inn Fort Smith-City Center

3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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Ranked #11 of 23 hotels in Fort Smith
A recent review
3 of 5 stars reviewed 2 days ago
Tracey C Russellville, Arkansas, United States
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166 people have reviewed this hotel

Traveler rating
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    28
    25
    18
See reviews for
33
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69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Russellville, Arkansas, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Recently stayed at this hotel during a conference. The staff was very nice, but the hotel is older and not well maintained. It is in need of an update and more elevators. I had to ask for a trash can for my room. Clean enough but nothing special. Parking was also very limited.

Was this review helpful? Yes
Rogers, Arkansas
Top Contributor
60 reviews 60 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This Inn is connected to the convention center, and is geared around convention attendees. So while the property is convenient for such an event, it does show the usual signs of high-volume wear & tear. Check-in took a few minutes longer than usual as they had not yet checked out the previous occupant. The room was clean and bed comfy,... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for your feedback. The hotel appreciates the nice comments about the room cleanness and bed comfort. Be assured that we take all comments and suggestions very seriously as they allow us to constantly improve our service so our customer's experience will be above expectation. We hope to see you again soon and show you the improvement... More

Anchorage, Alaska
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Don't go to this holiday inn! We had to wait over an hour to check in to our room (Along with about another 40 people in the lobby). When we got to our room we had no toilet paper or soap. Had to call for those things. Also after the trip, I noticed a charge on my card. When I... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire staff please accept my sincere apologies for the inconvenience you experienced with the check in. The hotel was at full occupancy the night before and check out time is 12 noon. The hotel housekeeping staff was working very hard to accommodate the heavy volume early arrivals several hours prior to the hotel 4 pm check... More

Altus, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago NEW

I recently had an awesome experience at this hotel. The staff was very friendly the hotel was extremely clean and everyone made my stay there wonderful. The meals were excellent and the staff was very quick to answer any questions that I had.

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us, and for taking the time to give your feedback. . We are delighted to hear about your wonderful experience with the staff and the cleaniness of the hotel. Again, Thank you for the kind words and we look forward to welcoming you back the next time your travel takes you to Fort Smith. Best... More

Batesville, Arkansas
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The rooms are dated and the service is lacking. I think most of the problem lies with the fact that they simply don't have enough staff. People in the sales office were having to cover the bar and the restaurant was closed one day because someone failed to show up. In all fairness, although the staff who were there were... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. Be assured that your concerns have been addressed. The hotel staff will work diligently to avoid future occurrence, and to exceed our guest’s expectations. We truly appreciate your business and hope you will give us another opportunity to serve your lodging needs. Best regards and safe travels. More

New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Wow. What do I say? Overall, it's clean-ish, but that's about it. No services to really speak of on the weekend. The people working have to double up on jobs. That's a senior management problem. Had a conference here, and it was embarrassing how session rooms weren't set up on time and food service was shoddy. Just embarrassing. Internet? Don't... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire staff please accept my most sincere apologies for the inconvenience you experienced during your stay with us. Be assured that your concerns have been addressed to insure they will not happen again. We apologize again for the inconvenience this has caused you. We truly appreciate your business and hope you will give us another opportunity... More

Salt Lake City, Utah
Top Contributor
241 reviews 241 reviews
70 hotel reviews
115 helpful votes 115 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is in serious need of an upgrade and refurbishment. The rooms are tired and smell musty. The air-conditioning in my room didn't work properly and the room was uncomfortably warm all night. The water in the bathroom was scalding hot and it was difficult to set the temperature of the shower. There was also no refrigerator in the... More

Was this review helpful? Yes
Sam A, Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire staff please accept my most sincere apologies for the inconvenience you experienced during your stay with us. Be assured that your concerns have been addressed, and the hotel staff is doing everything in our power to prevent stays like this from happening again. We apologize again for the inconvenience this has caused you. We truly... More

Lake Jackson, Texas
Contributor
15 reviews 15 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I had earlier posted that it is not a business travel-friendly hotel, which it is not. However, I want to give a heartfelt thanks to the front desk staff, particularly April, for helping me to prepare for an early morning meeting. The staff will help as much as they can to make things right.

Was this review helpful? Yes
Sam A, Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. We sincerely appreciate the nice comments about our wonderful staff, and your right April is a wonderful staff member, who really does care about our guests. I'm truly sorry about the noise you had to deal with during your stay, the hotel has been extremely busy,... More

Lake Jackson, Texas
Contributor
15 reviews 15 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is within walking distance of the historical district. The staff is friendly, and the rooms are dated but sufficient. The a/c was not working in my room, but it was fixed by the time I returned. If you're looking for a short stay or vacation hotel, this is a good choice. If you are looking for a business... More

Was this review helpful? Yes
Sam A, Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for your nice feedback , and I'm glad that you were able to enjoy the downtown location of the hotel. We take all comments and suggestions very seriously as they allow us to constantly improve our service so our customer's experience will be above expectations. I would like to say thank you for writing a follow... More

Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked our room a month and a half before our stay. We heard great things so we were very excited. A few days before our stay, my mother-in-law calls me and tells me holiday inn called her about MY reservation. Apparently because my husband and his father have the same first name, they entered all the information under his... More

Was this review helpful? Yes
Sam A, Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to give us your feedback. On behalf of the entire staff please accept my most sincere apologize, and regret the HVAC and guest room issues that impacted your experience at the hotel. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. The hotel staff... More

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Additional Information about Holiday Inn Fort Smith-City Center

Also Known As:
Holiday Inn Fort Smith-City Hotel
Holiday Inn Fort Smith-City Hotel Fort Smith
Holiday Inn Fort Smith
Fort Smith Holiday Inn
Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Fort Smith
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Official Description (provided by the hotel):
In the proud tradition of hospitality in Arkansas, we bring you the Holiday Inn City Center. The largest full service hotel in Fort Smith, connected to the Fort Smith Convention Center and conveniently located near: Whirlpool, Planter's Peanuts, Baldor Electric, Gerber, Golden Living, Trane, Rheem and Mac Steel. Our 15,000 sq ft of flexible meeting space accommodates up to 1200. Our catering experts are available to make your corporate or social gathering a memorable experience. The Park Place Restaurant makes for a convenient dining experience, with an array of fare that will delight the most discerning pallet. In-room dining is available for breakfast, lunch, and dinner. Enjoy your favorite beverage in our Fountain Court Lounge while relaxing to the tranquil sounds of our five story cascading waterfall. We also offer a state of the art fitness facility, indoor heated pool, hot tubs, and sauna. Business travelers will enjoy our business center with high-speed Internet access, printing and copying. Come stay with us at the Holiday Inn Fort Smith City Center. ... more   less 
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