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All 21 Fort Smith hotels

Holiday Inn Fort Smith-City Center

3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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61%
Ranked #10 of 21 hotels in Fort Smith
A recent review
5 of 5 stars reviewed 1 week ago
Kristyn P
  • Overview
  • Reviews (187)
  • Photos (62)
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  • Room tips (29)
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187 people have reviewed this hotel

Traveler rating
    70
    44
    29
    25
    19
See reviews for
37
26
7
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

This had to be one of the most memorable hotel stays ever! I was most appreciative of the service received from the director of sales, Brenda Payne as she made sure everything went smoothly. My personal appreciation came when I met Brenda face to face in her office and she just had a glow about her. She brought me to... More

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Malvern, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I stay at the hotel about every other night its my home away from home nice comfy beds and what I like the most is REALLY cold air conditioning. The staff is very friendly and helpful. Jamie always has a smile on her face.

Was this review helpful? Yes
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After a long grueling day of travel and late arrival at FSM airport, the hotel shuttle was there to meet and greet my team. Kristopher (shuttle driver/security) was professional, courteous and friendly. After a stress filled day, he provided us with laughter and sincere conversation that improved the mood of everyone. His optimistic view was what I needed after a... More

Was this review helpful? Yes 1
North, Arkansas
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel with superior staff. Made me feel right at home. The rooms are clean and the Ac works great. Had breakfast in the morning and was a great deal for the price. I recommend the hotel. I stay there about four times a month

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. We sincerely appreciate the nice comments about the beautiful hotel and superior staff. We pride ourselves on providing great service and accommodation at an affordable prices. We truly appreciate your business and look forward to welcoming you back again and again to your true home away... More

Fort Smith, Arkansas
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay here constantly with my job and i really like it. The staff is great and friendly. If you need anything they are always there to assist. Clean rooms and bathrooms. Always serve you with a smile

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking time to give us your feedback. The hotel truly values your comments regarding the great staff, clean rooms, and bathrooms. Also, the staff are very delighted to have succeeded in showcasing the hotel services and hospitality. We hope to see you again soon and invite you to enjoy the many amenities the hotel has... More

Jacksonville, Arkansas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Holiday Inn Fort Worth City Center on the weekend of the 4th of July 2014. While the room was slightly dated we found everything to be clean and in good repair. The check-in was smooth and the manager (Kevin) actually upgraded us and asked if we'd like a room with a view of the fireworks display.... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to write a review of the hotel and staff. We are delighted to hear about your wonderful experience with Park Place restaurant, front office staff and cleanness of your room. We are delighted to see that you have enjoyed the Mayor Fourth of July fireworks, it is wonderful to watch it in comfort of... More

Houston, Texas
Top Contributor
78 reviews 78 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a one night stay while on the go...hotel is beautiful, clean, nice, and great beds. The beds were super comfortable, safe, secure...definitely would recommend. But I have to give a tip of the hat to the check in desk. Kevin was extremely friendly, helpful, courteous, and just a joy to interact with after a day on the road.... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. We sincerely appreciate the nice comments about the beautiful hotel with the atrium five story waterfall, cleanness, great beds, safety and the friendly staff. I could not agree with you more about Kevin, he is one of many gems the hotel is fortunate to have on... More

Oklahoma City, Oklahoma
1 review
4 of 5 stars Reviewed 4 weeks ago

The room was good. Location for meeting was perfect. It was easy to walk around downtown and see historic Ft. Smith. The food was great. The quality of the food for our meetings was excellent. The staff was friendly and helpful.

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

We greatly appreciate your wonderful review and comments about the hotel friendly staff, great food and location. We are happy you made the time to enjoy the historic downtown Fort Smith, and the entertainment district and the Park Place Restaurant. Again, thank you for your kind words and we look forward to welcoming you back to the Holiday Inn City... More

Collinsville
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed here for 2 weeks (tonight is the last night) for work. Every staff member I encountered was exceptionally courteous and accommodating. My field crew and I are field biologists who often must leave so early in the morning that breakfast isn't yet served. We didn't expect it and certainly didn't complain but the staff took notice of... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking time to share your experience with us, and for your wonderful comments regarding the hotel staff. The hotel staff strives to go above and beyond to exceed the guests’ expectation and it’s great to hear they have succeeded. We hope to see you again soon and invite you to enjoy the many amenities the... More

Fort Smith Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 16, 2014

Two weeks after reserving this hotel for 350 conference attendees, a rep called and told me they had previously booked another group at the same time. At that point it was too late to change our conference date. We ended up having to change everything, including the hotel half the attendees stayed in (the Hampton across town) and all the... More

Was this review helpful? Yes 1
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Dennis, I would like to personally thank you for your feedback. I also would like to extend my deepest apologies for any inconvenience’s the miscommunication with the details of your group function may have caused you. During transition of the staff something may have been overlooked. The hotel is taking every measure to insure this does not occur again. Your... More

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Additional Information about Holiday Inn Fort Smith-City Center

Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
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Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Fort Smith Holiday Inn

62 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Business Hotel in Fort Smith
Hotel Class
Official Description (provided by the hotel)
In the proud tradition of hospitality in Arkansas, we bring you the Holiday Inn City Center. The largest full service hotel in Fort Smith, connected to the Fort Smith Convention Center and conveniently located near: Whirlpool, Planter's Peanuts, Baldor Electric, Gerber, Golden Living, Trane, Rheem and Mac Steel. Our 15,000 sq ft of flexible meeting space accommodates up to 1200. Our catering experts are available to make your corporate or social gathering a memorable experience. The Park Place Restaurant makes for a convenient dining experience, with an array of fare that will delight the most discerning pallet. In-room dining is available for breakfast, lunch, and dinner. Enjoy your favorite beverage in our Fountain Court Lounge while relaxing to the tranquil sounds of our five story cascading waterfall. We also offer a state of the art fitness facility, indoor heated pool, hot tubs, and sauna. Business travelers will enjoy our business center with high-speed Internet access, printing and copying. Come stay with us at the Holiday Inn Fort Smith City Center. ... more   less 
Number of rooms
255

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