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Holiday Inn Fort Smith-City Center

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700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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Holiday Inn Fort Smith-City Center
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243 reviews from our community

Traveler rating
    90
    59
    42
    28
    24
See reviews for
43
29
9
115
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Asheville, North Carolina
Top Contributor
138 reviews 138 reviews
21 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I ended up staying at this facility because it was a good stopping point on a cross country drive and I was traveling with my dog. Since he is pretty big I find that there are relatively few places that will allow him to stay. This hotel is well-located in the somewhat sleepy downtown of Fort Smith adjacent to the... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Checked in this past Saturday night and the front desk was busy. Came in from Oklahoma City to visit my son. She was awesome. Was told it was her 2nd day on the job. Very polite, outgoing and professional. I've worked in the hotel industry in Scottsdale Arizona and I've hired like her before. Great hire, great job. I'll be... More 

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Senior Contributor
27 reviews 27 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with my wife for a few days after our wedding. Staff was great room was comfortable, wish they had a microwave and icebox in the room otherwise a great place! Would gladly stay here again, close downtown.

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Cabot, Arkansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel staff is amazing. I've been coming here for 3 years and this has got to be the BEST front desk staff ever. Michelle (Jelly Bean) is the bomb. Jalesha and Alysha are hilarious. Look forward to coming back.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Mitchel at front desk is just awesome , her smiles makes my day , all folks are super nice , always telling to have a great day !!!!!!! Lassie in office always greeting people and smiling and saying hello , she makes every smile .

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1 review
5 of 5 stars Reviewed 3 weeks ago

Had a excellent stay and all the staff was extremely friendly and helpful, especially the front desk . I would recommend staying here as i am sure i will again in the future. Great places to go and eat and nightlife very close by.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Michelle at the front desk offered the best customer I have ever received from a hotel. Tiffany and Alysha were also out standing! Great atmosphere at the bar. Can't wait to cone back and stay at this location!

Was this review helpful? Yes 1
Olathe, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I was here for a PTA convention with 3 others from our school and hundreds others from across the state. The staff here has been amazing! Maria was at the front desk with a smile even though she was crazy busy! She took care of our needs and answered our endless questions as we tried to figure out the best... More 

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Little Rock, Arkansas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 13, 2015

We stayed 2 nights, and we changed rooms 3 times. The upholstery was torn and dirty, the room including the bathroom was overall pretty nasty. We also had issues with the air conditioning not working, elevators were broken for a while. Wanted to try the little restaurant, but the empty tables had not been cleaned, and they said there would... More 

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience with us. Please accept my sincere apologies for any inconvenience you encountered during your recent visit. I have addressed your concerns with the staff to ensure they never happen again. Be assured that your feedback is very important in providing us with valuable information to improve the services we offer.... More 

Travelers are raving about these Fort Smith hotels

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2015

This hotel is older but classy. The food in the restaurant was excellent. It seemed a big t under staffed but it never affected me. Michelle & Karlie greeted me with a smile and was very helpful with any questions. I will definitely be back if I'm back in the area.

Was this review helpful? Yes 1
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