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Holiday Inn Fort Smith-City Center

3.0 of 5
700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
Ranked #10 of 23 hotels in Fort Smith
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126 reviews from our community

    Trip type
Traveler rating
    44
    32
    19
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Date Rating
Hazen, Arkansas
1 review
4 of 5 stars Reviewed May 21, 2013 NEW

We stayed in this hotel April 18-20 2013. This hotel is very nice. It is located downtown where there are many restaurants and shops. Everything is within walking distance. The rooms are extremely large and the beds are very comfortable. I understood that there were many new employees. They were kind, thoughtful and accommodating. Two employees that I really appreciate... More

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Austin, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed May 20, 2013 NEW

Just stayed at the hotel, the front desk poorly functions, research the area first cause they are not sure what is around there. Called to ask what time room service was ....I was told....I am not sure....although once I got my room service it was delicious. Also, their books in the room have incorrect information in regard to hotel service... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review
May 21, 2013

Thank you for taking the time to write a review of the hotel and staff. We are delighted to hear about your wonderful experience with the Park Place restaurant and especially the room service. We do regret that you were misinformed about the room service hours by the Front Desk and in the Guest Room Directory. The hotel has addressed... More

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Foley, AL
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 16, 2013

Staff was fantastic. Very helpful and pleasant. Restaurant has a great breakfast buffet and a la carte. Dinner is a little short on selections but very good. It's location is within walking distance of historic sites, other restaurants and small shops.

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Boston, Georgia, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 of 5 stars Reviewed May 7, 2013

I arrived and it was warm during the day, 60-70is. the A/C in the room worked great. during that week the temps dropped into the 40's and into the 30's at night. apparently this hotel uses a chiller setup and a boiler setup to heat and cool the rooms and changes from one to the other have to be made... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review
May 8, 2013

Thank you for taking the time to give us your feedback. We do apologize and regret the HVAC issues have impacted your experience at the hotel. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. The hotel staff are taking all necessary steps to insure that the issues you encountered... More

1 review
5 of 5 stars Reviewed May 7, 2013 via mobile

This Holiday Inn is more than likely one of the most well maintained and staffed of any of the chain's properties. The location is excellent for walking to nearby shops and restaurants. The lobby, common areas, and the rooms are extremely clean. I haven't tried the restaurant (Park Place Restaurant) on location due to all of the restaurant choices nearby,... More

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Viburnum
1 review
5 of 5 stars Reviewed May 6, 2013

I had a great time the staff was more than helpful and went out of there way to help no matter how small or large something was they just did the job with a smile and told us if we need anything please call. We were a vendor to Wingfoot/Goodyear. Brandy and Alexis were outstanding and I will be staying... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review
May 7, 2013

We are delighted to hear about your wonderful experience with the hotel and staff. Thank you for your kind words regarding Brandy and Alexis, the hotel is very fortunate to have them as part of the team dedicated to taking care of the guests needs and expectations. We look forward to welcoming you back the next time you are in... More

Oklahoma City, Oklahoma
1 review
2 of 5 stars Reviewed May 5, 2013

I've stayed here several times for business. As a guest, you have no control over whether you have heat or air conditioning - if you need it switched, you have to call the front desk. They will send maintenance to your room to remove a panel in the ceiling, fiddle around with some controls, and hopefully get it switched over... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review
May 7, 2013

Thank you for taking the time to share your experience. On behalf of the entire staff please accept my sincere apologies for the inconveniences you experienced during your visit. Be assured the hotel staff are very proactive in addressing the guests concerns and will do whatever necessary to meet or exceed the hotel guest's expectations. We truly appreciate your business... More

North Little Rock
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 14, 2013

Room was not vacuumed. Toe nails and food on the floor when we arrived. The hotel did compensate us $10 a night. The pool area was unkept. The sauna was broken there was a sheet hung over a door the said "keep out".

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review
April 17, 2013

Thank you so much for taking the time to share your experience. On behalf of the entire staff please accept my apologies regarding the cleanness of your room. Be assured this is an isolated incident that was addressed immediately and should not happen again. Regarding the pool area, it is under renovation to enhance the hotel amenities and guest experience.... More

Southlake, Texas
1 review
5 of 5 stars Reviewed April 6, 2013

I would like to thank Maria Galan for a job well done! I had the pleasure of working with her in securing our 12 rooms for a 5 day Regional Dance America festival. Maria was very considerate and very diligent in assigning our rooms and providing our confirmation numbers. The festival was huge so I really appreciate her ability to... More

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review
April 8, 2013

On behalf of everyone here at the Holiday Inn City Center, thank you for taking the time to write a review of the hotel and staff. You are completely correct, the hotel is extremely fortunate to have great staff that works hard to take care of our guests and exceed their expectations like Maria and Brenda. We do believe the... More

Fort Smith, Arkansas
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 4, 2013

During the weekend of March 14-16, Rotary conducted a multi-district training for 250+ president elects in Fort Smith. The entire hotel, meeting rooms and facilities were used for the duration of the training. The staff were very polite and efficient in setting up the rooms and addressing Rotary's needs throughout the weekend. Their catering services were used for all meals... More

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Additional Information about Holiday Inn Fort Smith-City Center

Also Known As:
Holiday Inn Fort Smith-City Hotel Fort Smith
Holiday Inn Fort Smith-City Hotel
Holiday Inn Fort Smith
Fort Smith Holiday Inn
Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Region: United States > Arkansas > Fort Smith
Amenities:
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotels in Fort Smith
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
In the proud tradition of hospitality in Arkansas, we bring you the Holiday Inn City Center. The largest full service hotel in Fort Smith, connected to the Fort Smith Convention Center and conveniently located near: Whirlpool, Planter's Peanuts, Baldor Electric, Gerber, Golden Living, Trane, Rheem and Mac Steel. Our 15,000 sq ft of flexible meeting space accommodates up to 1200. Our catering experts are available to make your corporate or social gathering a memorable experience. The Park Place Restaurant makes for a convenient dining experience, with an array of fare that will delight the most discerning pallet. In-room dining is available for breakfast, lunch, and dinner. Enjoy your favorite beverage in our Fountain Court Lounge while relaxing to the tranquil sounds of our five story cascading waterfall. We also offer a state of the art fitness facility, indoor heated pool, hot tubs, and sauna. Business travelers will enjoy our business center with high-speed Internet access, printing and copying. Come stay with us at the Holiday Inn Fort Smith City Center. ... more   less 
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Holiday Inn Fort Smith-City Center
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