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All 23 Fort Smith hotels

Holiday Inn Fort Smith-City Center

3.0 of 5 Hotel   |   700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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58%
Ranked #11 of 23 hotels in Fort Smith
A recent review
5 of 5 stars reviewed 4 days ago
william h Morrilton, Arkansas
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169 people have reviewed this hotel

Traveler rating
    57
    40
    29
    25
    18
See reviews for
33
25
7
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Morrilton, Arkansas
1 review
5 of 5 stars Reviewed 4 days ago NEW

this is a great place to stay, I stay here for work, its more of a second home sometimes i'm there more than at home and I always enjoy my time there!! lacy, chanda and the rest of the people there make it a very pleasurable place to spend my time, they make me feel very welcome and it's as... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of everyone here at the Holiday Inn City Center, thank you for taking the time to write a review of the hotel and staff. . We do believe the hotel success is dependent upon its staff. You are completely correct, the hotel is extremely fortunate to have great staff that works hard to take care of our guests... More

Kalona, Iowa
1 review
3 of 5 stars Reviewed 5 days ago NEW

When we booked our room ( third party booking) our conformation showed we would have a mini fridge in the room. When we arrived we did not have one so we asked and were told by three different people that we would get one. We never did and we were there four days. We had to ask for house keeping... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us and taking the time to give your feedback. The hotel staff strives to provide our guests the best possible service and experience. Please accept our sincere apologies for not getting the mini fridge to you. I will personally follow up to insure this does not happen again. Please be assured that what you have... More

Sherwood, Arkansas
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I frequent this location and have always been treated great! Lacy and Chanda are both really sweet and show a genuine concern for their guest's needs! I have stayed at a hundred hotels/motels for business and pleasure, and in my opinion no hotel is perfect, but at this particular location the staff has always made up for any minor problems... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

We are delighted to hear about your wonderful experience with the hotel and staff. Thank you especially for your kind words about Lacy and Chanda, the hotel is very fortunate to have them as part of the team dedicated to exceeding the guest’s expectations. We look forward to welcoming you back the next time you are in Fort Smith and... More

Russellville, Arkansas, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Recently stayed at this hotel during a conference. The staff was very nice, but the hotel is older and not well maintained. It is in need of an update and more elevators. I had to ask for a trash can for my room. Clean enough but nothing special. Parking was also very limited.

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us and for your comments about the hotel staff. On behalf of the entire team, please accept my sincere apologies for any service shortfall during your visit. We are proactive in improving the amenities and services. We truly appreciate your business and hope you will give us another opportunity to serve your lodging needs. Best... More

Rogers, Arkansas
Top Contributor
62 reviews 62 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This Inn is connected to the convention center, and is geared around convention attendees. So while the property is convenient for such an event, it does show the usual signs of high-volume wear & tear. Check-in took a few minutes longer than usual as they had not yet checked out the previous occupant. The room was clean and bed comfy,... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for your feedback. The hotel appreciates the nice comments about the room cleanness and bed comfort. Be assured that we take all comments and suggestions very seriously as they allow us to constantly improve our service so our customer's experience will be above expectation. We hope to see you again soon and show you the improvement... More

Anchorage, Alaska
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Don't go to this holiday inn! We had to wait over an hour to check in to our room (Along with about another 40 people in the lobby). When we got to our room we had no toilet paper or soap. Had to call for those things. Also after the trip, I noticed a charge on my card. When I... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire staff please accept my sincere apologies for the inconvenience you experienced with the check in. The hotel was at full occupancy the night before and check out time is 12 noon. The hotel housekeeping staff was working very hard to accommodate the heavy volume early arrivals several hours prior to the hotel 4 pm check... More

Altus, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

I recently had an awesome experience at this hotel. The staff was very friendly the hotel was extremely clean and everyone made my stay there wonderful. The meals were excellent and the staff was very quick to answer any questions that I had.

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for staying with us, and for taking the time to give your feedback. . We are delighted to hear about your wonderful experience with the staff and the cleaniness of the hotel. Again, Thank you for the kind words and we look forward to welcoming you back the next time your travel takes you to Fort Smith. Best... More

Batesville, Arkansas
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms are dated and the service is lacking. I think most of the problem lies with the fact that they simply don't have enough staff. People in the sales office were having to cover the bar and the restaurant was closed one day because someone failed to show up. In all fairness, although the staff who were there were... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to share your experience. Be assured that your concerns have been addressed. The hotel staff will work diligently to avoid future occurrence, and to exceed our guest’s expectations. We truly appreciate your business and hope you will give us another opportunity to serve your lodging needs. Best regards and safe travels. More

New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Wow. What do I say? Overall, it's clean-ish, but that's about it. No services to really speak of on the weekend. The people working have to double up on jobs. That's a senior management problem. Had a conference here, and it was embarrassing how session rooms weren't set up on time and food service was shoddy. Just embarrassing. Internet? Don't... More

Was this review helpful? Yes
Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire staff please accept my most sincere apologies for the inconvenience you experienced during your stay with us. Be assured that your concerns have been addressed to insure they will not happen again. We apologize again for the inconvenience this has caused you. We truly appreciate your business and hope you will give us another opportunity... More

Salt Lake City, Utah
Top Contributor
244 reviews 244 reviews
71 hotel reviews
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is in serious need of an upgrade and refurbishment. The rooms are tired and smell musty. The air-conditioning in my room didn't work properly and the room was uncomfortably warm all night. The water in the bathroom was scalding hot and it was difficult to set the temperature of the shower. There was also no refrigerator in the... More

Was this review helpful? Yes
Sam A, Manager at Holiday Inn Fort Smith-City Center, responded to this review

On behalf of the entire staff please accept my most sincere apologies for the inconvenience you experienced during your stay with us. Be assured that your concerns have been addressed, and the hotel staff is doing everything in our power to prevent stays like this from happening again. We apologize again for the inconvenience this has caused you. We truly... More

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Additional Information about Holiday Inn Fort Smith-City Center

Also Known As:
Holiday Inn Fort Smith-City Hotel
Holiday Inn Fort Smith-City Hotel Fort Smith
Holiday Inn Fort Smith
Fort Smith Holiday Inn
Address: 700 Rogers Ave., Fort Smith, AR 72901
Phone Number:
Location: United States > Arkansas > Fort Smith
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 23 hotels in Fort Smith
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Fort Smith-City Center 3*
Official Description (provided by the hotel):
In the proud tradition of hospitality in Arkansas, we bring you the Holiday Inn City Center. The largest full service hotel in Fort Smith, connected to the Fort Smith Convention Center and conveniently located near: Whirlpool, Planter's Peanuts, Baldor Electric, Gerber, Golden Living, Trane, Rheem and Mac Steel. Our 15,000 sq ft of flexible meeting space accommodates up to 1200. Our catering experts are available to make your corporate or social gathering a memorable experience. The Park Place Restaurant makes for a convenient dining experience, with an array of fare that will delight the most discerning pallet. In-room dining is available for breakfast, lunch, and dinner. Enjoy your favorite beverage in our Fountain Court Lounge while relaxing to the tranquil sounds of our five story cascading waterfall. We also offer a state of the art fitness facility, indoor heated pool, hot tubs, and sauna. Business travelers will enjoy our business center with high-speed Internet access, printing and copying. Come stay with us at the Holiday Inn Fort Smith City Center. ... more   less 
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