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Holiday Inn Fort Smith-City Center

700 Rogers Ave., Fort Smith, AR 72901
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Holiday Inn Fort Smith-City Center
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245 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Hot Springs, AR
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for a night in May on business, if you can call playing in a rock band business, with our kids. Parking if free during the weekends, and there is a large parking garage across the street from the hotel. The club we play at is one block over, and there are many places to eat in the area. The... More 

Was this review helpful? Yes 1
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 25, 2015

What a beautiful place to stay! The location is perfection. Conveniently located next to restaurants and bars. It's also next to the convention center. The only downer is its pretty loud when school groups are staying, but that's with any hotel.

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you for taking the time to write a review of the hotel. We are delighted you enjoyed our beautiful hotel with the five story cascading waterfall. You are completely correct, the hotel is located within one block of historic downtown Fort Smith which feature several choices of entertainment and attractions. Please accept my apology for any inconvenience caused by... More 

Asheville, North Carolina
Level Contributor
144 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed May 21, 2015

I ended up staying at this facility because it was a good stopping point on a cross country drive and I was traveling with my dog. Since he is pretty big I find that there are relatively few places that will allow him to stay. This hotel is well-located in the somewhat sleepy downtown of Fort Smith adjacent to the... More 

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you very much for taking the time to share your experience. We truly appreciate the compliments on the staff and the hotel. The hotel is in the process of being upgraded with no interruption in service to the hotel guests, and we certainly do our utmost to make your stay comfortable and pleasant. Your feedback is important to us... More 

1 review
5 of 5 stars Reviewed May 20, 2015 via mobile

Checked in this past Saturday night and the front desk was busy. Came in from Oklahoma City to visit my son. She was awesome. Was told it was her 2nd day on the job. Very polite, outgoing and professional. I've worked in the hotel industry in Scottsdale Arizona and I've hired like her before. Great hire, great job. I'll be... More 

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Sam A, General Manager at Holiday Inn Fort Smith-City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. We sincerely appreciate the nice comments about the Alicia, she is a gem and we are very fortunate to have her as well as many of the hotel superior staff. We pride ourselves on providing great service and accommodation and glad to see we have succeeded.... More 

Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 18, 2015

Stayed here with my wife for a few days after our wedding. Staff was great room was comfortable, wish they had a microwave and icebox in the room otherwise a great place! Would gladly stay here again, close downtown.

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Cabot, Arkansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2015

Hotel staff is amazing. I've been coming here for 3 years and this has got to be the BEST front desk staff ever. Michelle (Jelly Bean) is the bomb. Jalesha and Alysha are hilarious. Look forward to coming back.

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed May 15, 2015 via mobile

Mitchel at front desk is just awesome , her smiles makes my day , all folks are super nice , always telling to have a great day !!!!!!! Lassie in office always greeting people and smiling and saying hello , she makes every smile .

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1 review
5 of 5 stars Reviewed May 4, 2015

Had a excellent stay and all the staff was extremely friendly and helpful, especially the front desk . I would recommend staying here as i am sure i will again in the future. Great places to go and eat and nightlife very close by.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2015 via mobile

Michelle at the front desk offered the best customer I have ever received from a hotel. Tiffany and Alysha were also out standing! Great atmosphere at the bar. Can't wait to cone back and stay at this location!

Was this review helpful? Yes 1
Olathe, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2015 via mobile

I was here for a PTA convention with 3 others from our school and hundreds others from across the state. The staff here has been amazing! Maria was at the front desk with a smile even though she was crazy busy! She took care of our needs and answered our endless questions as we tried to figure out the best... More 

Was this review helpful? Yes 1
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