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Courtyard by Marriott Fort Smith Downtown

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900 Rogers Avenue, Fort Smith, AR 72902
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Courtyard by Marriott Fort Smith Downtown
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Courtyard by Marriott Fort Smith Downtown
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163 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall I like this place. I work in ft smith once a month, and have to stay at a hotel. The best two are the court yard, and Hampton. The Marriott is clean comfy quite, and close to downtown activities. You can walk to most restaurants downtown. Negatives - TV stations suck!! They have for years. TVs are not programmed... More 

Was this review helpful? Yes
HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

I appreciate your candid feedback on our hotel. We strive to meet your expectations and will work to resolve these issues with our department heads. I would love the change to welcome you back for a stay that exceeds your expectations. More 

Arkansas
5 of 5 stars Reviewed 1 week ago

Recently hosted an educational conference at the hotel. Working with the management and sales director was a breeze! Everyone was so helpful and appeared to anticipate and then meet our every need. The staff efficiently coordinated our conference with the Convention Center next door. The hotel is centrally located in the downtown area with easy access to historical sites and... More 

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HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

On behalf of the staff at the Courtyard Downtown Fort Smith, thank you for providing the positive feedback on your recent conference with us. We would like to welcome your team back in the near future. More 

Conway, Arkansas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Our professional association hosted a three-day conference in Fort Smith last weekend and we had the very best of support, assistance, and accommodations at the Courtyard Marriott. Well above and beyond any hotel we've every worked with before. From the front desk, to the catering services, to the kitchen staff, to the maintenance staff -- everyone was so very friendly... More 

Was this review helpful? Yes
HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

I want to thank you for staying with us and allowing us the opportunity to host your conference. We are delighted to hear the positive feedback on our service, we strive to go above an beyond to make our guests feel at home. We look forward to hosting your conference again! More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I came here for a weekend get away. Room was clean, staff friendly, rooms quiet. My only issues were the breakfast- not very flavorful or good and the bathroom sink drain- it drained super slow. I would stay again though, but just go to one of the great breakfast restaurants in town.

Was this review helpful? Yes
HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

I want to thank you for staying with us and sharing your review of our property. I will share your comments about the drain issues with our Engineering team along with sharing your comments in regards to breakfast with our Chef. Thank you again for your feedback and for being our guest. We look forward to your next visit. More 

Hot Springs Village, Arkansas
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited Fort Smith for our first time to scout it out for a small group visit that we are coordinating later this year. We wanted to try the hotel before recommending to others. Our first night was spent at a competitor hotel and was not up to our standards. We found this hotel to be very clean, staff was... More 

Was this review helpful? Yes 1
HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

We are delighted to hear about your recent stay and would love to work with you on a group block for your upcoming trip to Fort Smith. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We had over 600 registrants for our alternative education summer conference. This is the first year we had used Ft. Smith as our conference site. I have never worked with a more dedicated, professional and friendly group of people. They met our needs before we even realized we had them. They contacted local businesses and asked them to provide discounts... More 

Was this review helpful? Yes
HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Thank you for sharing your positive review of our property, we appreciate the opportunity to serve your group. We look forward to welcoming you back in the future. More 

Dierks, Arkansas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel while attending a business conference; I was very dissatisfied! The room was in decent shape, but there was gum stuck on the floor. As far as service goes this place was among the worst I've ever experienced (believe me I do my share of traveling so I've had many experiences)! They were not at all... More 

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HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Dear guest, Thank you for taking the time to share your recent experience at the Courtyard Fort Smith Downtown with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the room cleanliness and restaurant issues. We have... More 

Lawrenceville, Georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a great hotel. Did not have king bed so we got 2 queen beds. My wife checked the bed closest to the window and it had been slept in. It appears that the house keeping staff just did not strip the sheets and just pulled the covers up or someone had laid down on the bed after it... More 

Was this review helpful? Yes
HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

I want to thank you for staying with us and mentioning the great things about our hotel. Cleanliness is an area we failed to meet your expectations and after review of your comments I have spoken with the Department manager to resolve these issues immediately. We appreciate your review and hope to have the opportunity to welcome you back for... More 

Columbus, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a Marriott Platinum, the Courtyard in Fort Smith is home away from home when in town for work,150+ nights stayed. I like the 4th floor. Always clean and comfortable. Each time I return and enter room, it all feels the same, clean, orderly and welcoming. I sleep very well here, and have not experienced noise issues. From my experience... More 

Was this review helpful? Yes
HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Thank you for sharing your review of your recent stay, we look forward to welcoming you back on your next visit to the Fort Smith area. More 

Baton Rouge, Louisiana
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel received negative points from the beginnig. Young woman at the counter had a TERRIBLE attitude and tried to justify it with, "having a bad day". No smile, no feeling in her eye contact and when she decided she could not handle checking a guest in, she walked away and her (manager?) came over to complete the process for... More 

Was this review helpful? Yes
HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

We appreciate you staying with us and sharing your experience. I apologize for falling short of your expectations in service and cleanliness. Cleanliness and service are both key priorities for our team and your comments have been shared with the management team in an effort to improve our service. I assure you this was never our goal and we would... More 

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