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Courtyard by Marriott Fort Smith Downtown

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900 Rogers Avenue, Fort Smith, AR 72902
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Courtyard by Marriott Fort Smith Downtown
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Courtyard by Marriott Fort Smith Downtown
Courtyard by Marriott Fort Smith Downtown
Courtyard by Marriott Fort Smith Downtown
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139 reviews from our community

Traveler rating
    54
    54
    21
    5
    5
See reviews for
48
23
9
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Medinah, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel with a great location off the main drag. It was quiet. The room was large that allowed you to relax with ease. There was no continental breakfast, 8-11 bucks, if you want at the restaurant. We did not eat there. The pool was nice along with the exercise room. Really liked the location as you were walking distance... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I enjoy staying in this hotel when in Ft. Smith. Great location, comfortable rooms great breakfast and dinner and good environment for work. Vicky in the bar and restaurant is a wonderful server and makes you feel welcome.

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband stayed here in December and thought it was fine. Upon arrival the staff was very friendly and upgraded us from a regular king to a king spa. I thought that would be great. Turns out, it's a jacuzzi tub in the room. Not an upgrade as far as I'm concerned. The shower was not clean. There was even... More 

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Sandi S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Dear Casscrayne, thank you for recognizing the friendliness of our staff! I will share your comments regarding the mechanical and cleanliness issues with the appropriate departments to ensure these items are rectified. We certainly value your comments and hope to one day welcome you back! More 

Springfield, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Courtyard Marriott Downtown Ft. Smith on a Friday and Saturday night, our first time here. When we arrived we recognized that the the lobby was very clean and nice. As we walked up to check in we saw that there was a woman waiting to be helped; the front desk attendant was on the phone with... More 

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Sandi S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Kelly K, thank you for taking the time to share your wonderful comments regarding our staff and service. We sincerely appreciate your kind words. We certainly hope that when your travels bring you back this direction that we have the opportunity to serve you again! More 

Little Rock, Arkansas
Top Contributor
72 reviews 72 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is perfectly located in downtown Fort Smith. It's close, but not too busy. Parking is great and easy. The lobby and bar were inviting. We spent part of our evening at the fireplace in lobby enjoying drinks with friends. Front desk staff and the evening housekeeping were very friendly. Our room was an oversized room, and the extra... More 

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Sandi S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Hello Roxanne M, thank you for providing your candid feedback regarding your experience. On behalf of my team, I apologize for falling short of your expectations. There are no good excuses for the problems you experienced. Rest assured that your comments will be shared with our housekeeping team in an effort to improve our service. I do hope you will... More 

Tulsa, Oklahoma
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 5, 2015 via mobile

If you've never been to Ft Smith, you can get across town in minutes. It's very small. So don't feel like you have to choose by location. However the downtown area has the river, Judge Parkers courthouse and convention center within walking distance. This courtyard was very slow as it was January and very cold. The coffee was cold and... More 

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Independence, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

Traveling with a large group of adults and teen-agers for Robotics Competition, found this hotel's staff to be perfectly accommodating. The hotel itself is lovely, but your people make it even better. The breakfast was lovely, and special thanks to Carolyn who treated us like we were guests in her home. The large sitting area by the lobby was perfect... More 

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Germantown, Tennessee
Top Contributor
61 reviews 61 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed December 6, 2014 via mobile

Overall this property is well maintained and the rooms are clean and comfortable. There is a breakfast buffet that is $12.95 and a full service restaurant on site. You are downtown and many local restaurants are only a block away. The convention center is next door. The problem is the customer service. After I checked out I found an erroneous... More 

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Sandi S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Dear Valued Guest, thank you for providing your feedback regarding your stay with us. I sincerely apologize for the inconvenience and our lack of follow up. Rest assured, I will visit with my team to ensure proper communication and follow up in the future. Please feel free to contact me directly with any additional questions or concerns. Thank you. More 

Houston, Texas
Top Contributor
110 reviews 110 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 2, 2014

We weren't expecting much from a downtown hotel in Fort Smith based solely on reviews, but we were pleasantly surprised by The Courtyard. It looked new, well cared for, was spotless, well appointed, and the staff was super friendly and helpful. Parking was well lit, the room was really comfortable (super comfy beds), and the lobby was impressive. I loved... More 

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Oregon, Ohio
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 21, 2014

My Mother and I traveled home for a family funeral. I was not familiar on where to stay but knew Courtyard was always a clean place to stay while traveling for business. The staff was so friendly from the front desk to any employee you past in the hall. Easy access from a main street in town. We did not... More 

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