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Courtyard by Marriott Fort Smith Downtown

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900 Rogers Avenue, Fort Smith, AR 72902
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Courtyard by Marriott Fort Smith Downtown
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Courtyard by Marriott Fort Smith Downtown
Courtyard by Marriott Fort Smith Downtown
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155 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

As a Marriott Platinum, the Courtyard in Fort Smith is home away from home when in town for work,150+ nights stayed. I like the 4th floor. Always clean and comfortable. Each time I return and enter room, it all feels the same, clean, orderly and welcoming. I sleep very well here, and have not experienced noise issues. From my experience... More 

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Baton Rouge, Louisiana
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel received negative points from the beginnig. Young woman at the counter had a TERRIBLE attitude and tried to justify it with, "having a bad day". No smile, no feeling in her eye contact and when she decided she could not handle checking a guest in, she walked away and her (manager?) came over to complete the process for... More 

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HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

We appreciate you staying with us and sharing your experience. I apologize for falling short of your expectations in service and cleanliness. Cleanliness and service are both key priorities for our team and your comments have been shared with the management team in an effort to improve our service. I assure you this was never our goal and we would... More 

Brampton, Canada
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel out of all we stayed during our trip, was a real disappointment. it was not clean at all, and rooms were neglected. I could understand when there is construction or renovation going on, but at this hotel there was none. but property looked neglected.

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HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

On behalf of the staff at the Downtown Fort Smith Courtyard, thank you for providing feedback regarding your recent experience at our hotel. Cleanliness is a key priority for our hotel and I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping and engineering team in an... More 

Bentonville, Arkansas
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are very nice. This hotel shares a parking lot with the Fort Smith Convention Center. There are some nice places to eat within walking distance. The only time I used my car was to find a McDonalds to get breakfast for our young dancers (since it is not included at Courtyards).

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HEATHER S, General Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

It's great to hear you enjoyed our hotel and the local area. We look forward to welcoming you back when your travels bring you to the Fort Smith area. More 

Muskogee, Oklahoma
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I just have one question. What hotel manager comes to work in house shoes and thinks she looks professional. Answer. This hotels manager named heather I believe. I was surprised when she approached me about my concerns. How could I think she would take my concerns seriously. She sure wasn't taking her appearance or job seriously. And sure enough my... More 

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HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we do work to present a professional appearance. Thank you again and safe travels. More 

Lodi, California
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was the 4th hotel in 4 nights. It was the only one that had a omelet while you waited. Nice hotel. Front desk was very friendly. The business center very handy and easy to use-getting our boarding passes. Was part of a group that was checking out travel possibilties

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HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

It is great to hear that you enjoyed our hotel, thank you for taking the time to let us know how we are doing. We look forward to welcoming you back for a stay at our hotel in the near future. More 

Germantown, Tennessee
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice Marriott. Hotel is clean and well-furnished. It's perfectly located in relation to the courthouse. My room was also clean and well-equipped for this business trip. The wireless internet access was great. My only complaint was that the buffet breakfast wasn't free to all guests. No big deal, but I was a bit taken aback when presented with a bill.... More 

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HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

We are delighted to hear about your recent stay with us and really appreciate your feedback! More 

Tulsa, Oklahoma
Level Contributor
122 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel many times for conventions in Fort Smith. We find it to be a consistently pleasant experience. The rooms are clean and well-kept, not trendy but furnished sufficiently. Beds are comfortable and we noticed they recently added refrigerators to the rooms. The common area is a good place to hang out with friends. A good... More 

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HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Thank you for sharing your review of your recent stay with us and we look forward to your next visit. More 

Swansea, Illinois
Level Contributor
290 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Booked this hotel as my colleague was staying here and figured it made since. My room was well appointed, and the bed was comfortable. However, the bathroom was not clean and I will leave it at that. The sink drained slower than molasses in January and I ended up brushing my teeth over the tub. Additionally the hallway on the... More 

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HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Dear David, thank you for your feedback on our property! I will share your comments regarding the mechanical and cleanliness issues with the appropriate departments to ensure these items are rectified. We will be moving to the Bistro concept in our restaurant by the end of the year. We certainly value your comments and hope to one day welcome you... More 

Nashville, Tennessee
Level Contributor
335 reviews
260 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed May 28, 2015

sure the furniture is newer - but the bed thin and crappy. The carpet old. They "cheapened" on a renovation - to save bigger expense. It's fine - it's nice. Heck, they even have a restaurant, not a bistro - which is not convenient. Gym has older equipment but it works - no tvs on the individual machines like the... More 

Was this review helpful? Yes
HEATHER S, Manager at Courtyard by Marriott Fort Smith Downtown, responded to this review

Dear valued guest, thank you for review of our property and recognizing the friendliness of our staff! I will share your comments with the appropriate departments to ensure these items are addressed. I did want to share with you that we will be undergoing a Bistro remodel later this year. We certainly value your comments and hope to one day... More 

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