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Residence Inn Fort Smith

Certificate of Excellence
3.0 of 5
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3005 South 74th Street, Fort Smith, AR 72903
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Residence Inn Fort Smith
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Ranked #7 of 23 Hotels in Fort Smith
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
rmdestes Moore, Oklahoma
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88 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Moore, Oklahoma
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

The staff was very friendly and very helpful with any issues. This hotel is smoke-free. When we arrived to our room, it smelled like cigarette smoke and we have an asthmatic child that is very sensitive to cigarette smoke. We went to the front desk to let them know bout the smell and explained about our child, they quickly apologized... More 

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Paragould, Arkansas
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This RI is super convenient to the hospital (just across the street) and to the main shopping area of Ft. Smith. It's only a few minutes from the bypass. This RI is very clean. It passed our 'white glove test'. This RI has a better than average breakfast, as compared to other RI properties. Thomas Forthofer, the General Manager, has... More 

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Thomas F, General Manager at Residence Inn Fort Smith, responded to this review

Dear Guest, Thank You so very much for the feedback that you have provided. I have passed your comments onto our team members. Our Executive Housekeeping Manager has been here for 9 years, and takes great pride in assuring a clean stay. Thank you again for taking the time to let us know how we are doing! Sincerely, Thomas More 

Atlanta
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Nice clean hotel, conveniently located to restaurants, shopping, hospital and interstates. Great staff. Love the firepit and the mid-week happy hour treats; wish they had that in the weekends too. V ray clean and comfortable beds.

Was this review helpful? Yes
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Good Afternoon Traveler, Thank You so very much for taking the time to lend us feedback regarding your stay with us!!! Should your travels ever bring you back to Fort Smith, I welcome the opportunity to personally assist with your stay. Sincerely, Thomas Forthofer More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 19, 2015

STAY AWAY. DO NOT TRUST. I had to travel to Fort Smith for business, so I reserved a room a week in advance. Received a confirmation email, and a reminder email. Arrived at the hotel at 11pm to be told they could see my reservation but they were overbooked and did not have a room for me. I was sent... More 

Was this review helpful? Yes 2
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Good Afternoon Ryan, Thank you for providing your feedback regarding your recent stay with us. Unfortunately, North West Arkansas has been hit in the recent weeks with Record breaking rains, subsequently forcing families out of their homes. We have been working closely with insurance companies to accommodate families with no where to go. However, insurance companies have been booking the... More 

Ransomville, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 5, 2015

We were in town for a job interview and were put up in this hotel. Great Choice! The rooms are very clean, the staff very friendly and the breakfast is outstanding Look no further for a great place to stay in Fort Smith.

Was this review helpful? Yes
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear Phillip, Thank You so very much for your response. I hope that you got the Job! I will pass the information on to our Breakfast team that you enjoyed there cooking. Please let us know if you ever need our assistance. Thomas Forthofer General Manager | Residence Inn Fort Smith Arkansas More 

Omaha, Nebraska
Level Contributor
132 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed April 21, 2015

I arrived and was given a suite per my online request. The staff was doing their shift change so I had to wait a while for fresh coffee to be made, but it was made shortly thereafter. The room was similiar to other Residence Inns, however, the appliances were dated (white) and the sofa/chaise had a large, dark stain on... More 

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Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear Bluebutterfly, Thank You so very much for your response. I am so happy to hear that you enjoyed the location of our hotel and all of the great amenities that are nearby the hotel. I will assuredly follow up with our team regarding their service performance. We pride ourselves on taking care of every guest. I have recently purchased... More 

Largo, Florida, USA
Level Contributor
115 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed April 14, 2015 via mobile

Assuming you have stayed at a Residence Inn before you will find this property to be exactly what your expecting. Friendly staff, good breakfast and space in the room to get some work done. I was a little bummed the pool was still closed but the basketball court was open and that's always a bonus.

Was this review helpful? Yes
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear Scrader, Thank You so very much for your response. I am so happy to hear that you enjoyed our hotel. Yes, we are very similar to most Residence Inn builds. The pool is seasonal and will open shortly. However, we do offer an exclusive membership pass to the Mercy Health Fitness Center next door to the hotel which offers... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 16, 2015

I have stayed at this hotel on business for over 5 years and typically stay from November to April 4 nights per week. The special group that works there have always made me feel special and appreciated. They are always ready to help, support and impress. I would recommend this hotel for business or pleasure. JF

Was this review helpful? Yes
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear JF, Thank You so very much for your response. We already Miss you and the team. You and the team have become our extended family! Please let us know when you are returning to the area for business or pleasure and our team will personally assist. Hope to see you back soon! Thomas Forthofer General Manager | Residence Inn... More 

Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 24, 2015 via mobile

Pulled in late on the 10th and was warmly received. My cargo van held valuable things and the front desk was accommodating - she put me in a room where I could see my vehicle. The room was spacious, clean and just what I needed that evening. On the 11th there was ice and the staff was helpful to keep... More 

Was this review helpful? Yes
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear JH, Thank You for providing us feedback, I personally remember the day that you were with us, and was happy to see that you did make it home safely, Thankfully that was the worst snow and ice storm we experienced for the season. Please let us know when you are passing through again, as we would love to see... More 

Gates Of The Arctic National Park and Preserve, Alaska
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 11, 2015

We were happy with the room and slept well here. Lobby area, while welcoming, had old newspapers and did not have the latest editions (USA Today). Most recent editions were a few days old. Breakfast was okay, coffee continued to run out and personnel was slow in replenishing the items. Handful of other breakfast items were also slow to be... More 

Was this review helpful? Yes 1
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Good Afternoon Traveler, Please accept my sincerest apologies for the issues that you encountered at breakfast in our hotel. Rest assured, we try very hard to ensure that all guests receive an enjoyable experience. I can with good assurance advise you that the slowness to replentish items in the breakfast was myself. I am in the process of diving into... More 

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