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Residence Inn Fort Smith

Certificate of Excellence
3.0 of 5
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3005 South 74th Street, Fort Smith, AR 72903
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Residence Inn Fort Smith
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Ranked #8 of 22 Hotels in Fort Smith
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
AtlantaTraveler2010 Atlanta
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86 reviews from our community

Traveler rating
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    8
    3
    3
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nice clean hotel, conveniently located to restaurants, shopping, hospital and interstates. Great staff. Love the firepit and the mid-week happy hour treats; wish they had that in the weekends too. V ray clean and comfortable beds.

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Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

STAY AWAY. DO NOT TRUST. I had to travel to Fort Smith for business, so I reserved a room a week in advance. Received a confirmation email, and a reminder email. Arrived at the hotel at 11pm to be told they could see my reservation but they were overbooked and did not have a room for me. I was sent... More 

Was this review helpful? Yes 2
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Good Afternoon Ryan, Thank you for providing your feedback regarding your recent stay with us. Unfortunately, North West Arkansas has been hit in the recent weeks with Record breaking rains, subsequently forcing families out of their homes. We have been working closely with insurance companies to accommodate families with no where to go. However, insurance companies have been booking the... More 

Ransomville, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in town for a job interview and were put up in this hotel. Great Choice! The rooms are very clean, the staff very friendly and the breakfast is outstanding Look no further for a great place to stay in Fort Smith.

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Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear Phillip, Thank You so very much for your response. I hope that you got the Job! I will pass the information on to our Breakfast team that you enjoyed there cooking. Please let us know if you ever need our assistance. Thomas Forthofer General Manager | Residence Inn Fort Smith Arkansas More 

Omaha, Nebraska
Top Contributor
128 reviews 128 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 21, 2015

I arrived and was given a suite per my online request. The staff was doing their shift change so I had to wait a while for fresh coffee to be made, but it was made shortly thereafter. The room was similiar to other Residence Inns, however, the appliances were dated (white) and the sofa/chaise had a large, dark stain on... More 

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Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear Bluebutterfly, Thank You so very much for your response. I am so happy to hear that you enjoyed the location of our hotel and all of the great amenities that are nearby the hotel. I will assuredly follow up with our team regarding their service performance. We pride ourselves on taking care of every guest. I have recently purchased... More 

Largo, Florida, USA
Top Contributor
115 reviews 115 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 14, 2015 via mobile

Assuming you have stayed at a Residence Inn before you will find this property to be exactly what your expecting. Friendly staff, good breakfast and space in the room to get some work done. I was a little bummed the pool was still closed but the basketball court was open and that's always a bonus.

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Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear Scrader, Thank You so very much for your response. I am so happy to hear that you enjoyed our hotel. Yes, we are very similar to most Residence Inn builds. The pool is seasonal and will open shortly. However, we do offer an exclusive membership pass to the Mercy Health Fitness Center next door to the hotel which offers... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 16, 2015

I have stayed at this hotel on business for over 5 years and typically stay from November to April 4 nights per week. The special group that works there have always made me feel special and appreciated. They are always ready to help, support and impress. I would recommend this hotel for business or pleasure. JF

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Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear JF, Thank You so very much for your response. We already Miss you and the team. You and the team have become our extended family! Please let us know when you are returning to the area for business or pleasure and our team will personally assist. Hope to see you back soon! Thomas Forthofer General Manager | Residence Inn... More 

Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2015 via mobile

Pulled in late on the 10th and was warmly received. My cargo van held valuable things and the front desk was accommodating - she put me in a room where I could see my vehicle. The room was spacious, clean and just what I needed that evening. On the 11th there was ice and the staff was helpful to keep... More 

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Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Dear JH, Thank You for providing us feedback, I personally remember the day that you were with us, and was happy to see that you did make it home safely, Thankfully that was the worst snow and ice storm we experienced for the season. Please let us know when you are passing through again, as we would love to see... More 

Gates Of The Arctic National Park and Preserve, Alaska
Contributor
18 reviews 18 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 11, 2015

We were happy with the room and slept well here. Lobby area, while welcoming, had old newspapers and did not have the latest editions (USA Today). Most recent editions were a few days old. Breakfast was okay, coffee continued to run out and personnel was slow in replenishing the items. Handful of other breakfast items were also slow to be... More 

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Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Good Afternoon Traveler, Please accept my sincerest apologies for the issues that you encountered at breakfast in our hotel. Rest assured, we try very hard to ensure that all guests receive an enjoyable experience. I can with good assurance advise you that the slowness to replentish items in the breakfast was myself. I am in the process of diving into... More 

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 4, 2015

Stayed here twice in 2014, the first time was great, but I think the management may have changed. The people who work there now are extremely rude. Will not stay again in the future. I do like the location, but I'll probably stay at another hotel in the area because the manager Tom is a piece of work.

Was this review helpful? Yes 2
Thomas F, Manager at Residence Inn Fort Smith, responded to this review

Good Afternoon Guest, Please accept our sincerest apologies. I am the manager Thomas, and do not recall any interactions that are referenced in the review above. It would be my pleasure to speak with you personally regarding your stay, as we take great pride in being recognized in the top 20% of all Residence Inn by Marriott hotels in guest... More 

Hot Springs
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 23, 2014 via mobile

very nice hotel, excellent staff, clean and comfortable rooms. Good breakfast, and surrounded by restaurants. Easy access to the interstate, nice stay! Good location after an Arkansas football game. Will defiantly stay again.

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