The positive: Suite is large, nice for my 4-night stay. I entered a sitting room with TV, desk, sofa, lamps, couple of chairs; separated from the bedroom by a mini-kitchen (microwave, dorm-size refrigerator, sink) and the door to the bathroom, which had a jacuzzi tub. Bedroom included the usual amenities, TV, storage, king-sized bed with lots of pillows (some rooms...
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We found this hotel on a discounted hotel site and decided to take a chance despite previous reviews. We had a great stay. The front desk clerk was very accommodating when we asked to change to a first floor room....so we didn't need to use the elevators to get our bicycles in and out of the hotel. The room was...
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Oh my goodness. My family of five just checked out of this hotel and it was gross! I will never stay in a Holiday Inn hotel!
The pull out sofa bed had black droppings all over it. When I called for a new mattress cover I was told I had to come down to get it from the clerk. After...
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roberts6263,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope you give us a chance in the future to show you how great our hotel is.
Ben J
IHG Care
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We stayed for 5 family here and we felt good. It was our stop on a long drive to smokies. Overall it was good property for the price and good for one stop over night.
We got this hotel through one of the websites that doesn't show the name until you have purchased. The rate was really cheap, and that is what our stay was like. The floor we were on was filled with smoking rooms.....and everyone seemed to be taking advantage of it. Even with the door closed it smelled like someone was in...
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This seems like an older hotel that is going through routine renovation. Our in-room whirlpool bath did not work. By the time I contacted the front desk about it on our second and last evening, the guest services agent said they were having problems with a lot of the whirlpools and that no maintenance service was available as they had...
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tripster318,
First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you...
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This was the most disappointing stay that I have ever had at a Holiday Inn Express. I stayed on the first floor and the walls were SO thin that I could hear the QUIET conversation in the room next to me. Their alarm clock woke me up before mine went off. When I asked the manager if I could move,...
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Dear Ashley H,
hank you for taking time out of your busy day to leave us a review.
I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
^Katie
IHGCare
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The hotel was clean and modern. Breakfast was good, better than some that include breakfasts. More fresh fruit would have been nice. There are not many places to eat in that area, unless you like chain type foods. One would have to drive into Savannah, about 10 to 15 minutes away to get decent food. Unfortunately, we were traveling on...
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Thank you so much for your review! I hope your Valentine's Day wasn't ruined. We look forward to seeing you again.
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Front dest help was friendly, and check in was easy. When I got to the room, I unloaded my bags and went to dinner.(Houlihan's, great food excellent value) When I returned a while later, I had to move to nightstand to plug in my CPAP (breathing) machine, when I did, there was a used, dirty plastic cup on the floor...
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As General Manager of the Holiday Inn Express & Suites Savannah South, I want to thank you for your feedback regarding your stay at our hotel. I apologize that your stay was less than what you expected from the Holiday Inn Express Brand. I assure your comments will put them towards correcting the issues at hand. As per our conversation...
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We stopped here on our way to Florida. Breakfast was wonderful, rooms clean and new, and service was very good. Price was very much in line.
Once again another happy guest! Thank you for your feedback! We hope to see you again soon!
Warm Regards,
Sean Archer
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