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Extended Stay America - Savannah - Midtown

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5511 Abercorn Street, Savannah, GA 31405
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Extended Stay America - Savannah - Midtown
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133 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

The hotel staff was very nice, but when we walked up to our room the hallway smelled like smoke, the good thing was our room did not smell the same. The room was okay looking, there was a stain on our bed sheets but on a side where we would not actually lay on. The only problem we had was... More 

Helpful?
1 Thank Diandra M
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Our team... More 

Georgia
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We chose this hotel from a list we received from our Doctor at Memorial Hospital. This was the closest hotel to the surgery center & the first one the list. As we were not familiar with the area we went with Extended Stay. I was told by the Dr that they offered a special pricing plan for Memorial patients but... More 

Helpful?
Thank GeorgiaHarpo
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

Thank you for sharing your experience with us. I appreciate your kind comments about our staff; however, I sincerely apologize for the room conditions you experienced. To uphold our company’s high standards, I will make sure we are implementing preventative maintenance procedures as well as thoroughly inspecting our rooms prior to guest arrivals. I will also work with our staff... More 

Travelers are raving about these Savannah hotels

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here and loved it. Friendly service and staff and nice clean rooms. They offer a nice complimentary breakfast which was good, they offer you free amenities such as toothbrushes, toothpastes, razors, etc. which was nice, and they offer free wifi.. Kitchenette was a nice size and clean and and overall just a nice lovely suite. Me and my children... More 

Helpful?
Thank Flameslg
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

Thank you for taking the time to write a review of your stay. I'm so glad to read that you enjoyed our comfortable rooms as well as all of the convenient amenities our hotel has to offer. I truly appreciate your kind comments regarding our friendly customer service! Thank you again for your review. We look forward to seeing you... More 

A TripAdvisor Member
5 of 5 stars Reviewed 5 weeks ago via mobile

Very convenient studio with fully equipped kitchen! Price is lower than most of area hotels. This is economy hotel so don't expect too much and too much from breakfast which is very basic and not hot. Person who checked us in at evening around 9pm was very friendly and professional and he explained us what to do nearby.

Helpful?
Thank A TripAdvisor Member
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

Thank you for taking the time to write a review of your experience with us. I'm glad that you had a comfortable stay and enjoyed our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Atlanta, Georgia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 9, 2015

Trip advisor was right on with its ratings and feedback. Unfortunately I did not read them til the night before check-in. Drove from Atlanta, entered the lobby and asked to see a room before checking in. Staff barged in a guest's room, not a good scene. Not a good place. Fortunately was able to cancel and get a room at... More 

Helpful?
Thank Vagabond33
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Thanks... More 

Aussie
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 31, 2015

Hotel is an easy drive to River street etc. Unfortunately it only has hot plates not stoves like Charleston. There are 2 markets plus other shops very close. Breakfast is the same -museli bar & muffin.

Helpful?
Thank confusedAussie
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your expectations. Still, I am glad to read that you had a positive stay overall and enjoyed our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us... More 

Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 24, 2015

The historic downtown is not as close as it may seem. This hotel still had a lot surrounding it and a Starbucks across the street. The sheets are not very nice but nor do they itch. Morning breakfast is a Grab n' Go breakfast meaning that they have morning beverages, fruit, and granola bars at the entrance.

Helpful?
Thank Felicia G
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about some of the areas in which we can improve. Still, I am glad to read that we were able to accommodate your needs with a comfortable stay overall. Once more, thank you for posting your review. We look forward to... More 

Hernando, Florida
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 22, 2015

The manager and staff were completely professional, and provided us with outstanding service. The room was clean, smelled nice, we had no complaints. An employee by the name of Brennan was great, tell him you like his hair and you'll get a big smile from him! Would stay here again.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank seti5050_rs
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to provide you with a home away from home experience. I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

Warner Robins, Georgia
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 5, 2015

To start, my husband and I traveled from Warner-Robins, GA, his cousin & his wife drove from FL, and his brother & his wife from WR as well. My husband, spoke to the reservation rep requesting 3 rooms on the same floor. Arriving, 2 couples were placed on the same floor, the other on another floor. The receptionists, talking amongst... More 

Helpful?
1 Thank JennLexi
Manager_11525, General Manager at Extended Stay America - Savannah - Midtown, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize for the service and maintenance issues you experienced. In response to your feedback, I have used your comments as a training tool to coach our staff to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very... More 

Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 21, 2015

We stayed here twice for a total of 7 nights. The first time our room was a bit damp but it was still nice. The second time we were on the Northern wing in a corner room and it was honestly FANTASTIC for the money. The room was bright, clean and spacious. It was great that we had a big... More 

Helpful?
1 Thank caitlinjj31
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