on the web site they offer a complientary country hour like embassy suites beer wine soft drinks etc checked in at 5 asked about this and front desk person looked at me like i eas crazy! e-mailed a letter to carlson and country inn,received e-mail back from hotel manager if that is what he isand never explaned why it says... more

A+ to cleaning staff real friendly, hotels fairly new. The BUT: This hotel is riddled with management problems! Long story short I've used points to book the nights, got charged for one night wrongly ($95.60), have spent over a month fighting with the hotel and talked to the Carlson 800# trying to get this sh*t refunded. The front desk folks... more

The hotel is very nice - it is new and everything is still very nice and clean. My MAJOR complaint was the staff. It took us 30 minutes to check in and the room was already fully paid. The front desk attendant didn't know how to check people in, I guess they don't train people there. Another lady showed up... more

When we checked in the Front Desk Clerk was unable to tell us the what kind of room we are getting and was also unable to tell us were the room was or when breakfast is starting. At check out we were waiting 30 minutes for the clerk to do a simple credit card switch to debit card and told... more

This hotel which is close the the Historic District was pretty nice stayed 4 days and 3 nights. The beds were comfortable and clean and the complimentary breakfast was good and there was plenty for everyone. The pool and spa are not good, the whole area was like a 4 and it needs tobe CLEANED and SANITIZED. The pool was... more

First, I have yet to check into a hotel in the past few years, and not experience a problem. So, of course, after checking in, we went out for dinner. This particular exit has a Wal Mart, Sams and Ruby Tuesdays and another Fast Food Restaurant. There might be others, but those were the one's that we noticed. When we... more

Okay hotel for the price. The rooms are nice and there is plenty of closet space which is always a plus. My one problem with the room was when I climbed into the bed, I found two different hairs that were not mine or the other person I was with on the sheets. I know they rarely change the comforter,... more

My husband and I stayed in the hotel this past weekend. Everything was great. The staff was well-groomed, and very helpful. The breakfast was good. The rooms were very clean and comfortable. We were very impressed with this hotel and the service we recieved. I wish every hotel would be this wonderful. more

We always stayed in a CIS until this trip. Yes this is a new hotel but has a lot of problems and having been open for a year you would think things would be better. The pool area was extremely HOT but the hot tub was not working the whole time we were there, the front desk didn't know when... more