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Home2 Suites by Hilton Baltimore Downtown

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8 East Pleasant Street, Baltimore, MD 21202 (Formerly Comfort Inn & Suites Baltimore)
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1 room 1 adult
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Home2 Suites by Hilton Baltimore Downtown
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599 Reviews from our TripAdvisor Community

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Madison, Wisconsin
Level Contributor
182 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

These suites are modern and have a well equipped kitchen in a studio layout that some may find useful especially for an extended stay. The suite, it furnishings and layout were quite nice. My main complaint was poor service at various levels. This is an old converted apartment building with a minimalist lobby that looks like a rental car check-in... More 

Helpful?
Thank Loki_and_Odin
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. I appreciate you taking the time to submit a review of your experiences during your stay. The Home2 brand by Hilton is by design very simplistic; everything from the suites to the breakfast are by design. The brand is a bit different from what... More 

Lakewood, Washington
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very impressed with your staff especially breakfast attendant Liam who was by herself was very efficient and helpful and always had a smile. We have enjoyed our breakfast each day. Also the front desk staff was wonderful like Karen who informed us of places to eat and food delivery and shuttlebus driver James who made sure that we got on... More 

Helpful?
Thank Maria B
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. I'm excited to hear that you received excellent customer service from the many different departments at the property. I will share your kind words with those team members. We hope that you will choose to stay with us again when visiting Baltimore. More 

San Francisco
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised by Home2 Suites, located in the Mt Vernon district of Baltimore. It is a Hilton brand that focuses on environmental sustainability. While conveniently located in the Mt Vernon district with plenty of trendy restaurants and shops, it is also a short walk to downtown and the Inner Harbor. What stood out the most was the staff,... More 

Helpful?
Thank Kenny M
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Mr. Kenny, Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. I appreciate the time you took to write such a detailed review. All of your points especially those regarding housekeeping will serve as opportunities for me to coach and counsel my associates. I will share the great news with Lana and Liam... More 

San Francisco
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Contemporary eco-friendly hotel, located in one of the trendy neighborhoods of Baltimore. Close to nice restaurants, walking distance to downtown and Inner Harbor. Most importantly, the Staff was always cheerful, always there to help. Clientele is a mix of families, businessmen and leisure. One major area of concern was housekeeping. Vacuum should be done daily in the guest rooms.

Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Kenny M
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for taking the time to review our property. I'm glad that the staff was able to provide you with excellent customer service and answer any questions that you had. I will use this opportunity to coach and counsel our housekeeping department. I hope that you choose to stay with us at the Home2 Suites downtown Baltimore... More 

Toledo Ohio
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just returned from a trip to Baltimore and I thought the staff at Home2 Suites by Hilton should be recognized for their professionalism, hard work and dedication in making the guests feel welcome. I am sorry that I did not get names of all staff I encountered, but my special thanks to Liam, Lana and Anthony. The hotel location... More 

Helpful?
Thank Oholdlady
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for taking to time to write a review about our property. I will share your thoughts with our staff and especially those mentioned by name. I hope that you will choose to stay with us at the Home2 Suites downtown Baltimore when visiting Baltimore again. More 

Greensboro, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The room was fine, clean, no outside noises, but the breakfast was a little disappointing. I was in town for an event at the convention, which was a little more of a walk than I thought. The staff was nice and helpful though.

Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Michael P S
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. I'm thrilled to hear that the staff was nice and helpful to you. The breakfast by design is limited, and health conscious. I hope that this will not prevent you from staying with us again. Please visit us again when you are in the... More 

Cairo, Egypt
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I was there for 1 night and I can say it's very clean, room is big with a high sleeping quality and nice breakfast. Staff are friendly. Location was excellent for my work. Nice and clean bathroom. Value for money. The heater is little noisy. Will come back again.

Helpful?
Thank MoatazKhalid
Dionne F, General Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Thank you so much for choosing to stay with us at the Home2 Suites downtown Baltimore. I appreciate the time you took to write a review on your experience at our property. I'm glad that the suit was exactly what you need for the purpose of your stay. I will use this opportunity to speak with maintenance regarding the heater... More 

Lothian, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The staff was extremely nice and professional. The room was large and pretty clean. I would stay there again. The location was perfect for my purposes. It could have been a little quieter but it was ok.

Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Tracy G
Dionne F, Manager at Home2 Suites by Hilton Baltimore Downtown, responded to this review

Tracy, Thank you so much for taking the time to post a positive review of our property. So often people only take the time to post a review when the comments are negative. I'm glad that you received courteous and efficient service from our hotel staff. Unfortunately often times when your in a downtown property it can get a little... More 

Navarre, Ohio
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We spend weekends in Baltimore and this place fits our niche perfectly. The staff were very friendly and went out of their way to help us. Breakfast was outstanding. I will return to this hotel. Hilton did a great job with this hotel.

Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Scott A H
Tehran, Iran
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Clean up of the room is not complete and some days not doing.. My room microwave was damage... Worst part id " front desk " if you ask Some thing ,several time should reapeat it......!!!!!oooffffff Sullen face , no baby friendly and Unfriendly behavior... i never return to This hotel.. worst experience for me And my family...managmdng of the hotel... More 

Helpful?
Thank babak s
Questions? Get answers from hotel staff and past guests. Ask a question

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