Our two night stay was comfortable and quite enjoyable. Our room faced the street but the street noise was not an issue and having the windows allowed for more natural light. The mattress was not terribly comfy but my preference is a pillow top. In the room we had a flat panel tv, mini refrigerator, and a great built-in lighted... More

Tried to cancel my reservation with them b/c I was woke up with strep throat on day-of reservation. Would have gladly rescheduled for following week, but they told me no dice. So-called "customer service" manager was such a complete B-word. How in the world could you be manager of customer service, and not offer someone a raincheck, when they'd be... More

I was in town for a wedding and the reservations were pre-arranged for this hotel. Would not have been my first choice, however, it did turn out okay. The building is older: small elevators, no self parking, not up to date decor, smelled kind of moldy, fridge did not work, ventilation system seemed to be non-functional. Parking is a problem:... More

We stayed at the hotel and blocked off many rooms for our wedding at the Peabody Library. We choose this hotel because of its location and because of previous great experiences I have had at the hotel through my work. Things have changed drastically for the worst! We stayed in the Presidential suite for two nights. Our room was never... More

Hotel is in a great location, very short walk to Mt. Vernon nightlife. It's an old building, but it's in good shape and has lots of old charm to it (hey, it *is* Charm City after all!). The room was large and had lots of windows with good views of downtown and beautiful West Baltimore. Bathroom was bigger than usual... More

The title says it all. The hotel was nice. It had a good location and was within reasonable walking distance from the inner harbour. The valet staff (was one guy) and he was very friendly. The front desk was not so eager to please but they were nice enough. The maids flat out avoided cleaning at all. We were there... More

There was hair in the bathroom sink and sugar all over the table with the coffee maker on it. Other than that the room was nice enough for the price. The location is not ideal if you want to do inner harbor touristy stuff but its not a bad cab ride (or walk weather permitting). There weren't many options for... More

Stayed here with my husband just one night (3/29/12) for a wedding and was quite satisfied. The hotel is one of those older (historic?) hotels that has been well maintained. Not elaborate but very nice. I was immediately impressed by service of the valet team who could not have been nicer. Same for front desk staff. Our room was very... More

I picked this hotel originally based on value, but they met and exceeded our expectations. From the car service they recommended from BWI to the friendly hotel staff we were not disappointed. From the moment we walked through the door to the time we left we were met with first class service along the way. We were traveling with young... More