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Sheraton Inner Harbor Hotel

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300 South Charles Street, Baltimore, MD 21201
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Sheraton Inner Harbor Hotel
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Sheraton Inner Harbor Hotel
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629 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Changzhou, China
Top Contributor
212 reviews 212 reviews
51 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Really enjoyed the Sheraton Inner Harbor, staff was nice, I would not recommend the Orioles cafe just because the price is a bit high and the quality is a bit low, again the staff there was awesome, Morton's is a great place to go especially if you can catch the power hour, pool is very small...5 minute walk to the... More 

Was this review helpful? Yes
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Hi SeanTravelz, Thanks for staying with us and sharing your positive experience here. We are fortunate to have dedicated, friendly team members who go above and beyond every day. We recently instituted a new menu in the Orioles Grille. We will share your commentary with them and we appreciate you letting us know. We look forward to your next visit!... More 

East Northport, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a great stay at the Sheraton Inner Harbor. This hotel is centrally located to the Inner Harbor as well as the arena where Loyola graduation was held. We had club lounge access which was great :) nice breakfast and friendly service plus the view was awesome. Would recommend and/or stay again.

Was this review helpful? Yes
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Hello Denise T, Thanks for staying with us and sharing your experience here. We are pleased that you enjoyed your Sheraton Club experience and the nice comments on our team members. We hope to welcome you back again soon. Warm Regards More 

Tallahassee, Fl
Contributor
19 reviews 19 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel for business and have been staying at this hotel for the past couple of years. I am writing a long overdue review, specifically to give kudos to Wanda in the club lounge. She greets me with a friendly hello and a smile each morning when I pop in for breakfast and is always attentive and helpful. It's nice... More 

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sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Hi devogrrrrl, Thank you for taking the time to review us here and sharing your kind words on our team and Wanda! We are very fortunate to have her work with us daily and ALWAYS deliver service with a smile :) We hope to be your home away from home in the future. Warm Regards More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel right in the heart of Baltimore. Beds were very comfortable and plush. The room was spotlessly clean and featured all modern fixtures and fittings. My mum and I enjoyed our time their, wish we could have stayed longer. Service was attentive and genuine.

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sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Greetings MissAudiLover! We thank you and your mum for staying with us recently and for sharing your Five Star Review here!!! We appreciate yor comments on our teams genuine attentiveness most of all! Australia is a long way from here so please plan a longer stay with us on your return visit! Warm Regards More 

Irvine, California
Contributor
17 reviews 17 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I have been to Baltimore's Sheratorn Inner Harbor a number of times. The hotel is very nice with an extremely friendly and helpful staff. Just a short walk and you are at the inner harbor with quite an array of restaurants and shops. If you like history I really suggest taking the time to visit Fort McHenry. I took the... More 

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sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Hi Dan S, We thank you for staying with us recently and sharing your experience here. We appreciate that nice comments on our team members and location! Glad that you were able to visit some of our historical areas as well! Thank you also for sharing your concerns on pricing in our garage and the internet. We consistently monitor our... More 

NC
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is attached to the city's convention center by a concrete walkway, for easy access. The 9th-floor room that we had was clean, comfortable, and quiet. The hotel's restaurant featured excellent pizza and good (cod) fish & chips. The breakfast was equally tasty and reasonably priced for a big-city hotel. The self-serve parking garage worked well for us, but... More 

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sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Hello lawNc, We thank you for sharing your experience and sharing it here. We are happy that you mentioned our friendly team members who make it happen every day! We are also pleased about your comments on our new menus in the Orioles Grille. We look forward to your next visit! Warm Regards More 

Chiang Mai, Thailand
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Starwood hotel offers everything that a luxury 5 star hotel can. What is most impressing is the most helpful and courteous staff,who really go out of their way to make your stay as pleasant as possible and are most helpful giving information, responding to guests' requests and inquiries.

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sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Dear Abraham1_11, Thank you for staying with us recently and the 5 star review! We are fortunate to have dedicated team members who DO strive daily to provide excellent friendly service. That and updating our facilities consistently are the key to allowing us to provide those kind of experiences. We look forward to your next visit! Warm Regards More 

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Booked this hotel from hotwire.com and was thrilled with the accommodations. My son and I were only in town for one night but it was in a great location, close to the trains and to the inner harbor. The rooms were nice, the staff was great. The hotel restaurant was okay but nothing I would recommend if I had a... More 

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sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Hello Nancy D, We thank you and your son for staying with us recently and you kind words on our friendly team members, clean rooms and location. We do have a new menu that we just implemented this week that does have more options and has been well received. We apologize that you were disappointed with our pool. Unfortunately the... More 

Frederick, Maryland
Top Contributor
110 reviews 110 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We wanted to go to Openind Day for Orioles and this hotel came up . We got a good deal on Priceline Most other hotels were sold out. Although the hotel was okay I had concerns. Some drunk guy tried to get in our room; The person next door, an adult was extremely excited about getting into his new pajamas;... More 

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sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Hello jaxon27, We thank you for staying with us recently and your kind words on our restaurant, parking, and location. We certainly apologize that we did not meet your expectations with noise and the shower. We will share those concerns and address as best that we can. We hope that you will consider Starwood Hotels and resorts again in the... More 

Baltimore
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

affordable, super service, prime location great club lounge on 15th floor\ previously stayed at harbor court which was bought by intercontinental, then royal sonesta, so tried sheraton. very pleasantly surprised and shall return

Was this review helpful? Yes
sjmb, Director of Sales at Sheraton Inner Harbor Hotel, responded to this review

Hi Susan T, Thank you for the five star review! Glad that you checked us out and became familiar with Sheraton. We hope that you also considered joining SPG! This loyalty program is one of the best in the industry and allows you access to 10 great brands worldwide. We are also excited that you pointed out our club lounge.... More 

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