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Holiday Inn Express Baltimore at the Stadiums

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1701 Russell Street, Baltimore, MD 21230
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Holiday Inn Express Baltimore at the Stadiums
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Holiday Inn Express Baltimore at the Stadiums
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337 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Carlisle, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We attended an evening game and decided to stay the night instead of driving home. The hotel is in the midst of renovation, so the public areas are in disarray. The breakfast area is not the least bit inviting. The breakfast was not as varied as we have had in other Holiday Inn Express hotels. There was no fruit. We... More 

Was this review helpful? Yes
Jim P, General Manager at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Thank you for reviewing your recent stay at our hotel. We appreciate your business and hope you'll come back to see our finished product after the renovation is completed. We're just days away from completion and we're pleased with the results we're seeing. Thanks again. More 

Saint Johnsbury, Vermont
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in early June. We were in town for three Red Sox games. First, in spite of the name , this place is not within easy walking to Camden Yards. It should be called Holiday Inn Express at the Casino, as it is across the street from the Horseshoe Casino. They do provide a shuttle to the stadium though... More 

Was this review helpful? Yes 1
Jim P, General Manager at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Gary R: Thank you for choosing our hotel for your recent visit into the Baltimore area. We greatly appreciate it. I hope you enjoyed your time at the ballpark. I'm sorry about the confusion surrounding your visit to the Inner Harbor. We do our best to accommodate all of our guests transportation needs and I regret we were not able... More 

Churchton, Maryland
2 reviews
2 of 5 stars Reviewed 4 weeks ago

Holiday Inn Express may want to re-evaluate training and staffing procedures. Customer service was non-existent in both staff and assistant management. We had a medical emergency and they just wanted to tell us what they could not do. In addition, our card was charged, without our knowledge and permission, for what they term "incidentals". Still waiting for that refund. AVOID... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Dear Eileen B, Thank you for your review regarding your recent stay at Holiday Inn Express Baltimore at the Stadiums, MD. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to... More 

Mechanicsburg, Pennsylvania, United States
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here before for a cruise. Everyone was very nice and friendly and the hotel looked nice. This was December of 2013 they gave earplugs due to the casino construction. This visit we decided to book again because we can leave our car and have transfers to and from the hotel. They are doing renovations so... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 28, 2015

Whenever my family and I travel back to my hometown of Baltimore, we always stay at this Holiday Inn Express. Because of it's location right off of I-295, you have easy access into and out of Baltimore. You also have easy access to I-95, North or South if you want to venture out to New York or to Washington DC.... More 

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Gabrielle S, Director of Sales at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Hi Paul N, Thank you so much for being a repeat and valued guest of the Holiday Inn Express Baltimore At The Stadiums! :) We are very pleased that you enjoy our facility and find our amenities and location useful and convenient. It is our number one goal to ensure the satisfaction of our guests! We look forward to your... More 

Iowa
Level Contributor
124 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed May 27, 2015

Best part of my stay were the two different shuttle drivers I had when I went to the Inner Harbor and to the Orioles game. They were friendly and very helpful. Michael at the front desk was also very good. I had to leave at 4:00 AM Girl at front desk said printer was down, they would email receipt to... More 

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Gabrielle S, Director of Sales at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Hi Cy2015, Thank you for your feedback. I am incredibly sorry for the inconvenience that you experienced during and after your stay. This is certainly not the level of service that we provide on a regular basis. I hope that this isolated experience will not hinder your decision to come see us again. We look forward to opportunity of showing... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 22, 2015

Currently staying here. It's not bad but it could be better, breakfast is ok when it's free. The hotel is currently under renovation inside and out. Probably would stay here again. Staff is friendly. WiFi is a joke, when they stated it's high speed, so not the case. Rooms are clean. The gym is not a gym it's only for... More 

Was this review helpful? Yes 1
Gabrielle S, Director of Sales at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Hello Riyaz A, Thank you for your review and for your patronage. I greatly apologize that the circumstances created by the ongoing renovation have hindered your experience with us. I apologize for the inconvenience and hope that you will allow us the opportunity to show you an improved experience on your next visit. More 

Kuala Lumpur, Malaysia
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed 2 nights at this hotel, beds comfortable, toiletries inadequate , asked them for extra soaps at 7 am next day , was told no housekeeping staff till 8am so had to personally go & pick it up. When I went down I had to keep waiting as the reception desk lady was in the toilet. It was so annoying... More 

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Gabrielle S, Director of Sales at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Hello Chukki27, Thank you for bringing this to our attention and for staying at our property. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can... More 

Dickson City, Pennsylvania
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 13, 2015

my family and i stayed there 2 days before we took a cruise(april 23-25) and it is a very nice hotel and they are making nice improvements. we went to the inner harbor and our driver Paul was awesome, they started the protests that day and when we were ready to come back to the hotel it took almost 2... More 

Was this review helpful? Yes 1
Gabrielle S, Director of Sales at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Hello jmandichak, Thank you so very much for your wonderful review and for choosing the Holiday Inn Express Baltimore At The Stadiums! :) I am very happy that you were pleased with your accommodations and even more so that our staff went above and beyond for you. It is our goal to ensure that all of our guest's needs are... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 29, 2015

We booked this hotel for our cruise. They offered a night stay that included breakfast in the morning, parking our car in their locked lot for a week, and shuttle transportation to the cruise port and back to the hotel after the cruise. Breakfast was okay. They had scrambled eggs, sausage, cereal, a few pastries, orange juice, and coffee. Plenty... More 

Was this review helpful? Yes 2
Jim P, General Manager at Holiday Inn Express Baltimore at the Stadiums, responded to this review

Thanks for your review. I'm sorry about the confusion at check-in time and the issues surrounding our shuttles. We appreciate you bringing this to our attention so we can make the necessary corrections to improve our service to our guests. Thanks again. More 

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