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Baltimore Harbor Hotel

3.5 of 5 101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
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Baltimore Harbor Hotel
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931 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore, Maryland
1 review
5 of 5 stars Reviewed October 11, 2012

I had my wedding at the Sheraton Baltimore City Center hotel and it was the best decision I ever made. As a busy physician, time management is important to me. The sales manager, Vaneska, was so helpful in helping me plan my special day that I did not even need a wedding planner!Vaneska went out of her way to make... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write such a great review of the Sheraton Baltimore City Center Hotel. We were so thrilled to hear how happy you were will all the aspects of your wedding and the services provided by Vaneska. I will make sure to share your kind comments with the entire staff.... More 

washington, dc
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 10, 2012

Two years ago, we stayed at the Sheraton Baltimore and had a less-than-great experience. The room was adequate, but we were placed on the same floor as a bachelor party and, needless to say, got little rest and had to navigate through trash/beer can strewn hall to get to the elevator. I complained to the then-manager, who offered me a... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear RVC, Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel and giving the hotel and staff a 2nd chance. I am glad that you and your husband had a wonderful weekend stay. Our goal is to provide our guests with a memorable and enjoyable experience from start... More 

USA
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 8, 2012 via mobile

My wife and daughter stayed at the inner harbor Sheraton for the weekend. We drove into the city after a long drive. Checked in and hoped to take a quick shower before going to the bar for a drink, but we immediately realized that the shower function in the tub wasn't working. We called down and within 15 min a... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our apologies for the issues that you had with Shower during your... More 

Salisbury, Maryland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2012

The hotel staff are extremely friendly and attentive, we were upgraded to a corner room, which was a nice size and had a decent view of the city. The carpet was a little stained and I felt the corridors were dark but all in all a great value, good downtown location and great staff! Would stay again!

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Jessica, Thank you so much for taking the time to write such a nice review of the Sheraton Baltimore City Center Hotel and to recognize that our staff are extremely friendly and attentive. I will make sure to share your comments with them. We were happy to hear that you enjoyed your corner room with great views of the... More 

Seattle, Washington, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2012

BEDG BUGS!!This was one of the most disgusting hotels I have stayed at in a long time. The room was dirty; stains on the walls, carpets, and blankets. There is no AC in the halls/elevator and it like 90 degrees plus in these areas. Also the AC in the room barely works. I had it down to 65 degrees and... More 

Was this review helpful? Yes 1
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Robin, Thank you for taking the time to speak with me yesterday regarding your stay on October 2nd-6th. The Sheraton Baltimore takes any claim of reported Bed Bugs very seriously. Once you reported that you thought to have been bitten by bed bugs the hotel immediatley quarantined your room as well as surrounding rooms. The very next day, our... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2012

I typically dont write in forums like this, however this particular circumstance warrants a note. I was visiting a my 2 year old niece who is currently a patient at Johns Hopkins Hospital, so you can imagine the mood I was in. I was a bit nervous and uneasy, however I decided to walk in the sports bar at the... More 

Was this review helpful? Yes 1
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Jereis, Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. We were so happy to hear how Andre in the Restaurant made you feel so comfortable while watching Football a few Sundays ago. Andre is certainly one of our Food & Beverage Superstars. Rest assured that I... More 

Stafford, Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 3, 2012

I am in the service (Air Force to be specific!) and had to make a trip back home to Baltimore to visit my sick father. The morning of one of my father's procedures, I was in a hurry but did not want to seem to be a burden to my server Mr Andre Harry. He came to my table and... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear TM, Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. We were ecstatic to hear how satisfied you were with Andre from the Restaurant and how quickly he was able to take care of your order. I will be sharing your comments with both Andre and the... More 

Louisville, Kentucky
1 review
4 of 5 stars Reviewed September 28, 2012

We stayed at the hotel for a conference. While the hotel accommodations were average, the customer service was top notch. Tessa was incredibly helpful and friendly upon check-in. What really blew me away was when I asked where I could find Berger's cookies in the area, and Dorien (who was working the late evening shift) offered to pick some up... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. I will be sharing your comments with the staff and I am glad that you had a wonderful time. I was so happy to hear your comments about Dorian and how on his own time he... More 

Boston, Massachusetts
Top Contributor
125 reviews 125 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 28, 2012

We have stayed at this location numerous times and have always been very favorably impressed with the front desk staff. Our most recent visit involved an unfortunate situation where the hotel had overbooked and sent us to another property (Hilton Garden Inn) quite a distance away (White Marsh, MD). When we arrived there at 1 AM, we were told that... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write a review of the Sheraton Baltimore City Center Hotel and recognize the wonderful service provided by Michael Curry our Front Office Manager. I will be sure to share your comments with the staff. Please except my sincerest apologies for being in a walk situation last week. Circumstances... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 26, 2012

We stayed there for a convention. The lobby is hopeless. No room for bellhops to work. You can wait hours for help if there is large group checking in or out. I wanted to travel around the area while my group attended the convention. No help with that AT ALL. the only sign of a concierge is the sign, and... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Valued Guest, Please accept my sincerest apologies for the lack of concierge service during your most recent stay. Rest assured that is the exception and not the rule. The hotel always has a Bell Captain during the day and evening to handle all types of requests. I am not sure why during that time one wasn't available to assist... More 

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Additional Information about Baltimore Harbor Hotel

Address: 101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Baltimore Harbor Hotel 3.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Sheraton Baltimore City Hotel Baltimore
Baltimore Sheraton
Hotel Style:
#3 Green Hotel in Baltimore

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