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Baltimore Harbor Hotel

GreenLeadersBronze level
Hotel website
101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
Best prices for: 1 room 1 guest
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Baltimore Harbor Hotel
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Baltimore Harbor Hotel
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1,031 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Baltimore Harbor Hotel
See the most recent reviews
Vineland, NJ
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 4, 2013

We recently stayed for a quick overnight trip to go to the aquarium. It's a pretty good value, close enough to the harbor but reasonably priced. Our room was very clean, the public spaces could've used a little touching up, especially around the elevators and fitness center. The staff all seemed very service oriented, especially our room attendant, Tita, and... More 

Was this review helpful? Yes
juan w, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Valued Guest: We are delighted that you enjoyed your short visit to Baltimore. The aquarium is always a hit here in Baltimore. We take service serious and we are pleased to hear that you found our entire team to be service oriented. Tita must have really made an impression on you and we have already shared your feedback with... More 

Telchac Puerto, Mexico
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 2, 2013 via mobile

I stayed here with my elderly parents while I had eye surgery at Johns Hopkins. It was the trip from hell, my mother has Alzheimer's and dad isn't much better I was in pain. The hotel is very nice. But what made this or new go to hotel was our room cleaning person Trwvonna. I hope I didn't misspell it... More 

Was this review helpful? Yes 1
juan w, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Valued Guest: Thank you for your feedback. I hope you are continuing to recover well from your surgery. We are so pleased to hear that Tredonna has made an impact on your visit and you personally. I agree that we are lucky to have associates like Tredonna and we will be sure to recognize her for making you choose... More 

Washington, D.C.
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 31, 2013

Very recent stay. The Bed is great (sheraton sleeper) but the shower didn't work. After 15 minutes of engineering service by 2 nice men, a pathetic stream of warm water trickled from the showerhead. Not acceptable. No apologies. The Fitness center was filthy and TVs didn't work on the equipment. HVAC ran icy. Otherwise the location is good for work... More 

Was this review helpful? Yes 2
Columbus, Ohio
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 28, 2013

We really enjoyed our stay in the Sheraton Baltimore City Center. We where able to walk to the harbor, go to nice restaurants, the mall and take the water taxis. This was a few blocks from the harbor, and I was hoping to stay closer to the harbor but it was a good choice nevertheless. The hotel has valet parking... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Zoytt, Thank you so much for taking the time to write such a nice review of the Sheraton Baltimore City Center Hotel. We are glad that you enjoyed both your room and the location of the hotel to the Harbor and all the attractions that Baltimore has. Rest assured that I will be sharing your comments with the entire... More 

Charleston, West Virginia
Top Contributor
89 reviews 89 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 27, 2013

State on night on business and was very impressed. The employees were professional and courteous from the valet to the maid. Room was very comfortable and felt like a boutique hotel. Loved the Starbucks in the room. D wish their wi-fi was complimentary like all the other chain. Close to the Inner Harbor. Walked down there for dinner with no... More 

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Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Bette, Thank you so much for taking the time to write such a wonderful review of the Sheraton Baltimore City Center Hotel. It was so nice to hear how much you enjoyed the service by Valet and your Room Attendant. So glad you found your room to be comfortable and that you enjoyed the Starbucks Coffee and the convenient... More 

Ada, MI
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 26, 2013

I booked a second conference at The Sheraton Baltimore City Center because my first conference there a few years ago was so excellent. As I expected...I was not disappointed! This hotel's staff gives 100% FIVE STAR service in every area! When I first walked in the door, I was offered a cold bottle of water while I waited to check... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Thebee, Thank you so much for taking the time to write such a fantastic review of the Sheraton Baltimore City Center Hotel. I was ecstatic to hear how great your conference went. Pat, Diane, Terry and Donte do a fabulous job in our Meetings Department. They all excel at what they do and the hotel is fortunate to have... More 

acebaby
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 25, 2013 via mobile

We were in town for a tournament, and this was our team hotel. The section we stayed in was older and although clean its not really updated, very plain/sterile. Rooms are small. I reserved a suite for 5 of us, months ago, and was given a double bed room and was told I reserved that room. I would have reserved... More 

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Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Acebaby, Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our sincerest apologies for the issue that you had with your reserved room... More 

New York
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 25, 2013

We stayed there one night only; the room was very, very small, but clean. We were supposed to get a king size bed, but when we got there they only had queen size beds available; the excuse they gave us was that because we booked the hotel through a third party (Hotels.com), the third party is not able to see... More 

Was this review helpful? Yes
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear NY, Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I was sorry to hear that you did not receive the King Size Room you... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 19, 2013

To whom this may concern, I would like to say that I enjoyed my stay at this hotel. The Director of Operations as well as his staff did an outstanding job with making sure my team and I were taken care of. I would recommend this hotel and staff to anyone. Even the staff had nothing but great things to... More 

Was this review helpful? Yes 2
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Dameian, Thank you so much for taking the time to write such a great review of the Sheraton Baltimore City Center Hotel. I was so happy to hear how pleased you were with Juan Webster our Director of Operations and his staff. I will be sure to share your review with all of them. I was also glad to... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 18, 2013

Stayed here for a weekend based on the hotel having an outdoor pool. Arrived to use the pool and it was EMPTY! No water!! Was told it was drained to correct a chemical problem (which is the hotel's problem, not mine) and offered $10 off per night of my stay. That was unacceptable, so I took to twitter and did... More 

Was this review helpful? Yes 2
Maryann W, General Manager at Baltimore Harbor Hotel, responded to this review

Dear Ben, Thank you for taking the time to write and share feedback from your most recent stay at the Sheraton Baltimore City Center Hotel. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our sincerest apologies for the issues that you had with our pool during... More 

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