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Baltimore Harbor Hotel

3.5 of 5 101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
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Baltimore Harbor Hotel
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Baltimore Harbor Hotel
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955 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cherry Hill, New Jersey
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars NEW

I booked the room for a conference at the convention center. I booked it through the conference website so I thought it would be adjacent to the convention center. It was five blocks away. I checked in early (they allowed me to check in at 9am) well before there normal check-in time. The room was lovely and I left to... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

We thank you for writing a review about your recent visit to the Baltimore Harbor Hotel. We are glad that your short stay and the interaction with our Front Desk associates left you with a positive impression of our hotel. Our goal is to make our guests’ stays less complicated and more personalized, so I’m pleased we were able to... More 

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Came in late friday left on monday. Staff for weekend extremely friendly and helpful. Maid for our floor zulfiya was great had room clean made sure we had what we needed and friendly. Monday was different girl who actually knocked on door before 8 am waking us to find out when we were leaving. Heat did not work right and... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing to stay with us. My staff were so happy to read your comments of appreciation of their work. I was happy to know that you found our pillows and bed to be comfortable. I appreciate you sharing with us your candid experience and would like to assure you that your comments will be utilized to identify... More 

Cumberland, Maryland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

This hotel is in a good location. The staff were extremely friendly and helpful. The hotel also provides shuttle transportation to the Inner Harbor. Our room was clean but could use some renovations. We were on the 14th floor and found both windows partially open. We shut them but they did not close tightly and I did not see a... More 

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TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for taking the time to write a review for the Baltimore Harbor Hotel. I am pleased to know that your overall stay was pleasant, and that our location and shuttle service were convenient for you. More importantly, I’m glad our staff was friendly and attentive to your needs. However, it was disappointing to know that the condition of... More 

Baltimore, Maryland
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel is clean and the staff is extremely friendly. The house keeping staff on the 21st was the kindest I have ever dealt with. The room was clean but the walls are thin. The location is close to the harbor.

Was this review helpful? Yes 1
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for the lovely comments about our hotel. We are fortunate enough to have associates that enjoy taking care of guests - it makes our job as managers rewarding. We were delighted to know you enjoyed your stay with us and found our hotel and the rooms to be clean. Thank you for choosing us for your stay and... More 

Sterling, Virginia
1 review
2 of 5 stars Reviewed 1 week ago

from the hotel website to what the actual room looks like is very different...room was very small even though I paid for the "premium queen room" and on top of that room service walked in to our room twice in the same morning right after knocking once...will never go back to this hole...DO NOT RECOMMEND !!!

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TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

We appreciate your stay with us at the Baltimore Harbor Hotel and thank you for taking the time to post your experience online. We work so hard to make sure your stay with us is exceptional in every way, so I was disheartened to read that you did not have an enjoyable stay with us. We apologize for not meeting... More 

Granada Hills ,California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Juan the Manager is terrific as are the staff at the front desk very friendly and accomodating. Room was very nice and very clean. would stay again no hesitation. It is in the inner Baltimore harbor area easy to walk to.

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing the Baltimore Harbor Hotel for your overnight stay. I am pleased to hear that your stay was wonderful and that we were able to make you comfortable with our friendly service & clean accommodations. Our location is great and offers something for everyone, and I’m glad you pointed out our closeness to the Inner Harbor. I... More 

Seattle, Washington
2 reviews
5 of 5 stars Reviewed 1 week ago

Baltimore Harbor Hotel - Found this hotel through my UNION website AFSCME. WONDERFUL, PROFESSIONAL STAFF and Service. Enjoyed my stay, VERY reasonably priced. I would recommend this Hotel to anyone looking to stay in downtown BALTIMORE. Schelia - Seattle, WA

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for your review Schelia ! I’m so glad you were able to find us and enjoy a great stay here at the Baltimore Harbor Hotel. I am pleased to hear that you felt we provided the value you were expecting and that the services provided by our staff left such a wonderful impression. Thanks again for your recommendation... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed overnight for a concert at the Royal Farms Arena across the street. The location was awesome! The room was clean and inviting, with the exception of the rug being a bit stained. It was the coldest day of the year, but our heat was great in our room. I must say the common areas, like the lobby and hallways... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for your recent stay and your positive review for the Baltimore Review Hotel. We want you to have a memorable experience in every regard and I’m glad our location, amenities, as well as, the warm, clean and well-appointed accommodations, all met your expectations. We truly appreciate hearing from you and hope to see you again soon! Juan A... More 

1 review
5 of 5 stars Reviewed 1 week ago

Baltimore Harbor Hotel: Great hotel with a great staff! The staff was extremely professional and helpful. Juan Webster was the best!! I would definitely stay here again. Excellent location at a great rate.

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for posting a review for us, but more importantly for choosing to stay at the Baltimore Harbor Hotel. We are glad that you both enjoyed your stay and that we were able to meet your expectations. The entire team is highly invested in your total comfort and satisfaction, and it is reviews like yours that make our job... More 

Baltimore, Maryland
1 review
2 of 5 stars Reviewed 1 week ago

My husband and I checked in on February 15th and checked out on February 17th. When we arrived we checked the room and found several things wrong.The first thing was that the wash cloths were dirty, there were no trash bags in any of the trashcans, that night the room was very hot. The next day ,when the linen was... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing the Baltimore Harbor Hotel for your lodging needs. On behalf of my entire Housekeeping team, please accept my sincerest apologies for not providing you with the freshest accommodations possible on your arrival. This certainly doesn’t meet our usually high cleanliness standards and I have brought this to our head of Housekeeping and we will look into... More 

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Additional Information about Baltimore Harbor Hotel

Address: 101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Baltimore Harbor Hotel 3.5*
Number of rooms: 707
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Also Known As:
Sheraton Baltimore City Hotel Baltimore
Baltimore Sheraton
Hotel Style:
#3 Green Hotel in Baltimore
#3 Best Value Hotel in Baltimore

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