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Baltimore Harbor Hotel

GreenLeadersBronze level
101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
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1 room 1 guest
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Baltimore Harbor Hotel
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1,145 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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Colfax
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Everyone was friendly made us feel at home. Staff made sure we were accomodated. Being it was our first trip to Baltimore they really made our stay Awesome. The rooms were clean and just the whole experience we found to be pleasant. Will be returning soon!

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for staying at the Baltimore Harbor Hotel and for the perfect rating. It is so nice to hear that you enjoyed your stay with us and that we were your home away from home. We agree with your assessment! We do have some really great associates that are passionate about taking care of our guests and we are... More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

In nearly every way, I loved my stay at the Baltimore Harbour Hotel. The staff were very friendly and helpful (particularly Alicia who is a fellow Brit and helped me navigate around Baltimore!), the bed was sooooo comfortable, the room was lovely and clean and it was great to have access to the gym and swimming pool. As the name... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for the great feedback. We are glad that you truly enjoyed your visit to Baltimore and the Inner Harbor. We are delighted to learn that you were impressed with your clean and comfortable accommodations, cozy beds, our proximity to the harbor, our helpful associates, especially Alicia who took great care of you along with the facilities we have... More 

Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

Everytime I stay at the Baltimore Harbor Hotel I'm so impressed with the customer service. The valet attendants are always eager to assist, even with walking directions to off-property locales. And the front desk staff are just as helpful, always attentive and professional. They get me checked-in right away so I'm comfortably in my room in no time. It's my... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

You know here at the Baltimore Harbor Hotel. we love when our guests become family!  Service is certainly an integral element of any experience and it is our goal is to provide our guests with a memorable and enjoyable experience from start to finish. We are very happy that we are able to carry out this promise each time you... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had a great experience staying saying in such a convenient location! The staff was amazing and made me feel right at home! Our room had great views of the city and the bar in the hotel lobby was so convenient for both watching sports and enjoying good cocktails. I will definitely stay here next time I'm in Baltimore!

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for your wonderful words about your stay here at the Baltimore Harbor Hotel while celebrating your friend's bachelor party. We are delighted to learn that our valuable ambassadors thoroughly impressed you with their hospitality and they made you feel at home. It is also nice to learn that you enjoyed the views from your room, you could relax... More 

Washington
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is an outstanding hotel with great staff, deserving a high rating. Location is walking distance from the harbor, guest rooms are spacious, clean and well-equipped and most of all the PRICE was right.

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for the amazing feedback. We are glad you enjoyed your visit to Baltimore and the Inner Harbor. We are fortunate enough to have associates that enjoy taking care of guests - it makes our jobs as managers rewarding. We are delighted that you enjoyed your stay with us, and that our location was ideal for your needs. Also,... More 

New Cumberland, PA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We arrived at the hotel to find the king room we reserved was not available. Arrangements were guaranteed through Priceline with an upgrade fee charged for the king. The hotel staff said the information they received was for 2 doubles. Not true. A call to Priceline confirmed the reservation but to no avail...our room had double beds. For someone tall,... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

We're glad you chose to stay at our hotel and that you were satisfied with some aspects. I apologize that you weren't assigned to the expected room type. This can, in fact, occur when reserving rooms through third-party websites and we're reviewing the way we handle exceptions when they occur Thank you again for sharing your comments & concerns about... More 

Travelers are raving about these Baltimore hotels

1 review
2 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I traveled from New York to have a nice little getaway. This hotel was somewhat disappointing. When we arrived there were three people behind the check in desk and all three of them ignored us as they paced back and forth behind the desk. It seemed to me like they might already be doing something, however finally... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for staying with us. We sincerely apologize for your disappointment at the check in and with regards to your accommodations. We have inspection processes in place prior to our guests checking in, and you can be assured that your feedback will be shared with our housekeeping staff and engineering department to see where our checks & balances fell... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Elise is the type of employee every company wants! She is more than helpful and friendly. My daughter and I were to women traveling alone and somewhat unsure of how things worked; both mornings we visited Elise and she directed us and gave us the help we needed. I'm quite confident that you probably know this about Elise already but... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for staying at the Baltimore Harbor Hotel with your daughter. Elise is favorite among our guests and we are so glad she added more value to your overall satisfaction and was the highlight of your stay. She truly embodies and personifies what our service culture is all about and we are so proud of her! Your flattering remarks... More 

Hastings, United Kingdom
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is in a good location, about a 10 minute walk from the Inner Harbor, and has good amenities - the gym and pool are both great, and the breakfast was yummy. The lady who was in charge of waffles was attentive and friendly, and Elise at the front desk was just awesome. She helped us out with making... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing to stay at the Baltimore Harbor Hotel. We are so happy to read that you loved our location and the onsite amenities were appealing to you. It is also delightful to learn that you relished the breakfast we served and that our friendly breakfast associate as well as Elise, impressed you with their attentive and efficient... More 

Akron, Ohio
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was pleased with my overall experience at this hotel. The continental breakfast was much better than I envisioned. The server, "waffle lady" was very quick on Thursday and Friday of our stay. Very clean rooms and the pool was very clean, but on the cool side. The hotel provided sleep machines and earplugs to combat the constant fire engines... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for such a wonderful feedback regarding your recent stay here at the Baltimore Harbor Hotel. We agree with you 100% that our staff is what makes this place great and we will definitely pass on your gracious compliments to her and to all other staff. We are glad that you loved our immaculate rooms and the cleanliness maintained... More 

Hotel Review Summarization

What travelers say

  • Inner Harbor(27)
  • South tower(8)
  • Very nice(5)
  • Club lounge(4)
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