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Baltimore Harbor Hotel

3.5 of 5 101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
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Baltimore Harbor Hotel
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Baltimore Harbor Hotel
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932 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scranton, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here last weekend for a night. Room was small and bathroom wasn't clean. Also there was a stain on the bedsheets and no comforter. The price of the room for one night wasn't bad. I wouldn't stay here for multiple nights but one night was worth the price. It is within walking distance to the main attractions if... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for sharing your feedback from your recent stay with us. On behalf of the entire team, I offer my sincerest apologies for the cleanliness issues you encountered in your room. We take the cleanliness of our guest rooms seriously and inspection standards are in place to prevent these issues from occurring. We’ll be taking a look at our... More 

1 review
5 of 5 stars Reviewed 1 week ago

Not a lot of people take the time out to write a great experience they have ata hotel but I felt like it was necessary. First of Mr Issac who you find at the front desk is a very polite gentleman there. First checked in he asked how my drive was there and if there was anything I needed before... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

We love hearing from our guests and I am so happy you took the time to let us know how much you enjoyed your recent stay with us. Thank you for recognizing Issac for his friendly service at the Front Desk and I am happy he made sure you were provided everything that you needed. I’m glad that you liked... More 

New Tripoli, Pennsylvania
Top Contributor
80 reviews 80 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed here even before the Sheraton took it over, as well as when it was a Sheraton just last year. The room was a nice large king room on the corner as I requested and was clean and comfortable. The gym is very good with enough workout equipment that is in good shape. One problem was the shower... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for returning to stay with us. I am happy that you liked your spacious, clean and comfortable room, and also that you had the opportunity to utilize the gym facilities. I, however, apologize for the lack of hot water and shower pressure in your bathroom. Please know that your concerns have been addressed with our chief engineer and... More 

Lutherville, MD
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The first room we were given smelled heavily of smoke. We called down and were assigned another room. Windows were not insulated in the room. What that had, adhesive foam strips, were coming apart. The bathroom sink was stopped up. We decided not to have it fixed due to it being a weekend and did not want to wait around... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for your feedback regarding your stay experience at the Baltimore Harbor Hotel. I understand that we were not able to provide you with a wonderful stay and we do apologize for your dissatisfaction. We are a non-smoking hotel and I am truly sorry about the smoke smell in your room; I’m happy we were able to relocate you... More 

The Woodlands, Texas
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I can't say this hotel was "bad". I won it on Priceline for $75, and I don't think it was worth that much! I would never choose to stay here. Its depressing. Walls are paper thin, we could hear the person in the next room peeing! Bathrooms are super tiny too!

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing to stay with us at the Baltimore Harbor Hotel and for your valuable feedback. We strive to deliver enjoyable stays for all our guests and to have them leave with a lasting favorable impression. Obviously we fell short of this during your stay, and we hope you accept our sincerest apologies for the discomfort you experienced... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We loved our stay. Justin was knowledgeable and assisted with us getting around town and recommended places to see. We loved it so much that I've booked to come back and stay in a few months for a longer period of time. Kudos to your staff for making our stay memorable.

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

On behalf of our staff, thank you for taking the time to post your kind review for your experience at our hotel. As a General Manager, nothing makes me happier than hearing that our associates made you feel welcome and were attentive to your needs. Thank you for recognizing Justin, in particular, for helping you get familiar with the area.... More 

Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Justin assisted us with finding crabs in the dead of winter. Excellent selection! We did have issues. No heat was on in our room and it took well over 5 hours to begin to feel any heat. If you know you reserved a room for a guest, and most times you know what room you will be placing them in,... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

I want to take the time to thank you for your feedback. Your recognition of our staff is much appreciated and I am pleased to see that the services provided by them left such a wonderful impression. I apologize that you had some issues with the room heating and agree that the housekeeping team should have been more proactive, but... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We decided to take a weekend trip to Baltimore and this was a great place to stay! Justin at the front desk was a great help. He did everything he could to make sure we had an amazing weekend! Stayed in a corner room and the windows were a great view.

Was this review helpful? Yes 1
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for staying at the Baltimore Harbor Hotel recently. I am glad that you spent a great weekend here and were pleased with our service and accommodations. I appreciate your compliments about Justin and am delighted to hear that he went out of his way to make you feel comfortable. I will be sure to recognize him in our... More 

Blandon, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Outstanding experience! Went to New Years festivities and it was over the top! From the party to the facilities to the hotel room to the staff.... Could not have been better! From the time I checked in... I felt special! During my check in... Lisa could not have been nicer... I had dinner reservations made and she suggested that I... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

We are so glad you had a great start to the New Year and that we were able to provide you both with an excellent stay experience at our hotel. Thank you for recognizing our staff, particularly Lisa, for their hospitality and their attentive service. I’m happy that Lisa went above and beyond your expectations and made you feel special... More 

Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A gracious hotel with nice amenities located within walking distance of the Waterfront. The staff especially welcoming. We had a problem with a noisy heater our first night here; Justin on duty at the desk seamlessly relocated us; and upgraded our room, without our request for any accommodation. A very classy move. Management material for sure. We would recommend this... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

I am happy that you had a 'refreshing experience' at the Baltimore Harbor Hotel recently and were pleased with the hotel amenities, service and location. I was sorry to hear about the inconvenience you faced because of the noisy heater in your room, but I’m glad Justin was able to relocate you to another upgraded room. It was a pleasure... More 

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Additional Information about Baltimore Harbor Hotel

Address: 101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
Phone Number:
Location: United States > Maryland > Baltimore > Downtown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Baltimore Harbor Hotel 3.5*
Number of rooms: 707
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Booking.com, Expedia, BookIt.com, getaroom.com, Despegar.com, Priceline, Odigeo and Tingo so you can book your Baltimore Harbor Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Baltimore City Hotel Baltimore
Baltimore Sheraton
Hotel Style:
#3 Green Hotel in Baltimore

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