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Baltimore Harbor Hotel

GreenLeadersBronze level
Hotel website
101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
Best prices for: 1 room 1 guest
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Baltimore Harbor Hotel
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Baltimore Harbor Hotel
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1,006 reviews from our community

Traveler rating
    299
    268
    207
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    94
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
17 reviews 17 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Got a wonderful price for a room within walking distance of Camden Yards and the Inner Harbor. Room was clean but small and updated bathroom was large with good amenities but really needs handrails in the shower which could easily be added. Buffet breakfast which was included was adequate but OJ was missing all mornings. I was able to add... More 

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Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a business trip. Had some issue with the AC during the early part of my stay, but the issue was quickly corrected. The complementary in room WiFi could be faster. The complementary continental breakfast had limited selection, but Crystal; the lady who took care of the breakfast area was very good. She was very helpful and always... More 

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TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for the great review of the Baltimore Harbor Hotel while on your business trip. We are so glad you had a good experience, and I love the fact that our associates, especially Crystal added more value to your stay with us. I apologize for the inconveniences caused to you due to slow internet connectivity, as well as, and... More 

Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Staff wasn't helpful, rooms were hot with no AC, and staff would not bring replacement towels and hour later with 2 additional calls to them. Front desk ignore my wife while they worried about doing paperwork go home and then turned to the next person in line, who was the same ethnic group as them and helped that person. When... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great customer service and worked with our organization to get a great price. I have stayed in other hotels in the Baltimore area but this one is my favorite especially given the price and location. Would highly recommend it.

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TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing to stay at the Baltimore Harbor Hotel, during your business trip to our city. I am glad to hear you felt cost of the room you paid did support the accommodations and complimentary amenities we offer. We are pleased to know that our centralized location added to your overall satisfaction, and we are glad you got... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Great visit, friendly service from Lashonda and Branden at the front desk! Crystal was awesome in the breakfast area-she gave me the card to go onto Trip Advisor. Everyone from the linen staff to the valet were kind and that makes a difference. You are greeted from the moment you arrive and they are easy to talk to and always... More 

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TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing Baltimore Harbor Hotel for your recent stay with your family and for posting many wonderful comments about how much you enjoyed your stay. It was a pleasure reading your comments praising my staff for their friendly service and hospitality, especially Larhonda, Branden and Crystal. We always look forward that the level of service and facilities live... More 

Alfred, New York
Top Contributor
76 reviews 76 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for the weekend while in Baltimore and really enjoyed our stay! It was nice and close to the Inner Harbor, Camden Yards, Federal Hill, etc. we really enjoyed being able to walk to everything we wanted to do. The room was great for the two of us and I would definitely stay here again. Also, with free... More 

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TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for sharing your wonderful thoughts and for the four star rating. I am glad to hear you felt the cost of the room you paid for supported the accommodation and complimentary amenities we offer. We are probably one of the few hotels that offers complimentary breakfast and Wi-Fi in the area. We are glad our location in the... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Hotel was good pillows were too soft wifi was on point the pillows need to be a little harder climate control needs to b a little more accurate tv needs to be bigger they need cable they need snacks in the mini fridge

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TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for your recent stay with family here at the Baltimore Harbor Hotel and for sharing your comments. We truly appreciate feedback such as yours, as it helps us to improve our services and facilities for our guests to enjoy. I will bring all your observations and concerns to my management team, as well as, my associates and we... More 

Waynesboro
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I am laying in my room now and the beds and room are all very nice. However, nobody in this place seems to know how much parking is. I called before I left Virginia to inquire about the parking fees as we are going to the Orioles game the next dayand wanted to just leave the car at the motel.... More 

Was this review helpful? Yes 2
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing the Baltimore Harbor Hotel for your recent stay with family. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect from us. Please accept my sincerest apologies for my staff not providing you with precise information about our parking charges. Your concerns have... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

This place is absolutely beautiful! The views from the higher floors are very beautiful too. Nice hotel --- perfect location! I have to admit that the bed was one of the most comfortable beds I’ve ever slept on at a hotel. The complimentary breakfast is on point! The staff was super friendly and helpful, especially Juan, Alfonso (one of the... More 

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TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for taking the time to write such a wonderful review of the Baltimore Harbor Hotel and for the five star rating. We agree with you whole heartedly that our location is one of our best assets and I’m glad it worked out well for you. We are pleased to hear that your stay with us was comfortable and... More 

Roseland, New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great drink specials and the bartender, Michael Bryant was super friendly. Had a glass if Merlot and my husband had a draft. Laid back, friendly crowd. We had a great stay at the hotel and are looking forward to our next trip down in a few weeks.

Was this review helpful? Yes
TheHotelGM, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for your gracious comments. Our bar/ Lounge facility is one of the favorites amongst our guests and we were so happy to know that you and your husband loved this service. It is the liveliness and culture that can be seen through our staff which most of our guests enjoy. I’m glad you appreciated it and mentioned it... More 

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