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Baltimore Harbor Hotel

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101 West Fayette Street, Baltimore, MD 21201 (Formerly Sheraton Baltimore City Center Hotel)
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1 room 1 adult
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Baltimore Harbor Hotel
Baltimore Harbor Hotel
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1,294 Reviews from our TripAdvisor Community

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Newark, Delaware
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed there the weekend of the Garth Brooks concert so area was very crowded as expected. The room was fine, clean and comfortable, but several staff called out sick leaving the bar with 1 bartender on a very crowded Saturday night with no backup plan in place. Also, the valet staff was severely understaffed on Sunday. People waited 45 minutes... More 

Helpful?
Thank joan p
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for your recent stay with us at our hotel and for sharing your comments. Our goal is to provide excellent customer service combined with clean and comfortable rooms, and I was happy to read you were pleased with the cleanliness and comfort of your room. We clearly had some staffing issues during your stay and I apologize that... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

The building is absolutely beautiful, but that's about as far as it goes. They have no restaurant their staff compared to other hotels was unhelpful, at the bar they cannot charge to your room, there is no parking except for parking that you pay for and it cost $18 a night. The room was very nice but again I just... More 

Helpful?
1 Thank Act34153
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you so much for sharing your candid comments with us regarding your stay. We are pleased that you found the hotel to be beautiful and that you enjoyed your room. We were disappointed that overall you were not completely satisfied with your stay. There is no excuse for service that is less than superior, and if that is what... More 

Tazewell, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I read some recent review of this location, and I had a fair amount of doubt about the quality of this hotel. Well, perhaps there are some snidy, whiny people who may have wanted to take it out on the staff/hotel. I had a perfectly fine stay at the Baltimore Harbor, and would stay again without worries. Is it the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank jpc867
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for sharing your kind remarks with the online community about your stay experience at the Baltimore Harbor Hotel. Your recognition of our staff is much appreciated, and I am glad to read that the services provided by them left such a wonderful impression. Hands down, the associates of our hotel are the best in the city, and I... More 

Pembroke, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed 5 days ago NEW

Our hotel rooms were both filthy dirty, it was gross. They overcharged us $90 per room because they say in their confirmation emails that they tell you the "average rate" and not the actual rate. The "free wifi" doesn't work, and housekeeping didn't clean our room on the second day even though we called to complain. Horrible stay - never... More 

Helpful?
Thank Alex M
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

"On behalf of my entire Housekeeping team, please accept my sincerest apologies for not providing you with the freshest accommodations possible. We pride ourselves in our housekeeping staff and the job they do and what you experienced is not a normal occurrence at our hotel. Rest assured, we will follow through with the housekeeping department to see where we went... More 

Eden
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We had a great stay. We came for the Garth Brooks concert. The staff was very friendly and helpful. It was easy to get to and super close to the arena. We will be staying with you again the next time we come up.

Review collected in partnership with this hotel

Helpful?
Thank kachill1213
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for the great review regarding your stay at the Baltimore Harbor Hotel while attending the Garth Brooks concert. We are glad you enjoyed your stay, and that you were pleased with our staff and location. It was our pleasure to have you as our guest, and we look forward to your return. Juan A Webster General Manager More 

Baltimore, Maryland
1 review
4 of 5 stars Reviewed 6 days ago NEW

During my stay of the at the Baltimore Harbor Hotel I had possibly the best House Keeping service i've ever had. Ms. Zulfiya started each day with a bright smile and took care of my room on a daily basis. I can't express how good of a job she did. The property also has a great gym, especially for a... More 

Helpful?
Thank Karn G
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for the wonderful feedback of the Baltimore Harbor Hotel. Our housekeeping staff understands that cleanliness is the number one expectation of our guests, so they go above and beyond to keep that standard high. We appreciate you recognizing Zulfiya for her efforts. We will surely share your kind words with her for a job well done. It is... More 

Gainesville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great hotel and great location to Royal Farms Arena. After the concert on Sunday night the bar at the hotel stayed open much later then they were scheduled to.. Thank you!!! I would recommend this to anyone who needs to stay in the Baltimore Area.

Review collected in partnership with this hotel

Helpful?
Thank melissagW6143YY
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing the Baltimore Harbor Hotel for your stay and for the perfect ratings. We are pleased to read that you loved our close proximity to the Royal Farms Arena and that you were impressed with our bar. We appreciate you for recommending us online, and we look forward to your next stay with us soon. Juan A... More 

Galloway, New Jersey
1 review
4 of 5 stars Reviewed 1 week ago NEW

Ideally located within walking distance to Royal Farms Arena, this property is the perfect blend of upscale elegance & home style comfort! The staff is pleasant & attentive, decor inviting & rooms spacious. My only "negatives"? Would have appreciated more in both the toiletries & buffet departments ... I had conditioner in my room, but no shampoo; body lotion, but... More 

Review collected in partnership with this hotel

Helpful?
Thank dashlocat
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for the kind feedback of your stay at the Baltimore Harbor Hotel. We are glad you liked our close proximity to the Royal Farms Arena and that you were impressed with our modern property. It is also good to read that you liked our friendly staff and your accommodation as well. Although, we are happy that our bathroom... More 

NW California
Level Contributor
64 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was nice, clean and with a good friendly staff. The room was good size, clean but showed it's age. Perhaps the oddest thing was that there was no light switch near the entrance as you entered the room. It was dark when I entered my room so I had to stumble around to find the light switch. There... More 

Review collected in partnership with this hotel

Helpful?
Thank kfhm
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for choosing to stay with us while on a business trip. We are happy that you were pleased with our convenient location and courteous associates. While we are glad that the size your room and the bed were to your satisfaction, we are sorry for the inconvenience you experienced. We appreciate your feedback, as it will help us... More 

Des Moines, Iowa
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel gives you all the luxury you need during an excellent stay. There's a quick valet, free breakfast set up in a beautiful dining room, and an attentive staff to get you whatever you may need. This is not my first stay here and it won't be my last. The mattress was super comfortable!

Helpful?
Thank Julie N
ManagerX1, General Manager at Baltimore Harbor Hotel, responded to this review

Thank you for staying with us at the Baltimore Harbor Hotel once again. Your compliment for our friendly associates as well as for the facilities and amenities we offer were a pleasure to read. It is nice to hear that you rested well and that your stay was an enjoyable one. We appreciate your loyalty and look forward to hosting... More 

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