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All 69 Baltimore hotels

Holiday Inn Inner Harbor

3.0 of 5
301 W. Lombard Street, Baltimore, MD 21201 (Downtown)
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Holiday Inn Inner Harbor
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Booking.com Travelocity HolidayInn.com
69%
Ranked #28 of 69 hotels in Baltimore
65 traveler photos
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172 reviews from our community

Traveler rating
    73
    48
    32
    10
    9
See reviews for
Families
40
 
Couples
17
 
Solo
11
 
Business
61
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lufkin, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 28, 2012

Paul was our server and bartender, he did a great job, if you ever visit this hotel, and you meet Paul you will know exactly what I mean. While Mike did a great job at the bar, Paul on the otherhand dealt with 200 people at banquets and dinners and also at the bar, every day of the business event... More

Was this review helpful? Yes 2
See 2 more reviews by RockRockwell for Baltimore
Management response:
July 10, 2012

Thanks for your review. Paul is a rockstar by any measure. Your review will serve to energize our staff and we appreciate your taking the time to submit a review. More

Kannapolis, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 27, 2012

Stayed at this hotel with my family to see the Orioles Game. Great location! Walking distance to everything that you would need. Only a couple blocks from Camden Yards and about a 10 min walk to Inner Harbor. The rooms were very clean and the staff was excellent. I will definitely stay at this hotel again!

Was this review helpful? Yes 3
Management response:
June 27, 2012

Location is just one of the many features of our hotel that makes us a top customer's choice. Thanks for sharing your positive feedback with us. More

Bel Air, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2012

I planned to take my three children to see the Orioles play at Camden Yards but arriving downtown on a limited budget I quickly discovered that I would not be able to afford a hotel for the evening, attend a game with the children and feed them dinner which was my plan. The assistant manager and the manager were angels... More

Was this review helpful? Yes 1
See 2 more reviews by Dave M for Baltimore
Management response:
June 27, 2012

We're so happy we were able to take good care of your family, and that you took the opportunity to stay with us and see the O's play. We're on a winning track, just like Baltimore's Orioles! More

Canada
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 21, 2012

Reported poor housekeeping to manager on duty, he apologised and assured me I would see a noticeable difference. Not only did I not see a marked difference, there has been no follow up. Cancelled housekeeping service and cleaned the room myself for the remainder of my stay.

Was this review helpful? Yes 3
See 4 more reviews by Jeremy T for Baltimore
Management response:
June 23, 2012

This is a disappointing assessment of our service, and my apologies are offered in earnest. I will review your comments with our team members, in the hopes of understanding why we failed. I'm sure if you were to stay with us again, we could prove to you our ability to show our true abilities. More

Los Angeles, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2012

There are few instances where I am impressed enough by thoughtful service in the hospitality industry, to write a rave review, but this is one of them. After staying for 4 nights at this hotel, I managed to make an early morning flight back to the west coast, while leaving behind my brand new MacBook Pro, hidden away in a... More

Was this review helpful? Yes 1
pkomar, General Manager at Holiday Inn Inner Harbor, responded to this review
June 19, 2012

Well, I'm glad to see all's well that ends well. I hope you make it back and see us again, I'd like to personally say hi. I'm glad we were able to keep your faith in humanity alive and that you were able to get back to the many tasks you have at hand. Take care, and keep enjoying life... More

Warrenton, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 18, 2012

The hotel staff at the Holiday Inn Baltimore Inner Harbor was extremely helpful and friendly. Each member of the staff that I came across helped me with all the questions I had about the hotel and about the Baltimore area. The hotel itself looked a little old and run down. The room was nice and big with a very comfortable... More

Was this review helpful? Yes
pkomar, General Manager at Holiday Inn Inner Harbor, responded to this review
June 19, 2012

I appreciate your positive feedback about our staff. We know we're more than just a "bricks and mortar" business, and I assure you, though we're not the newest hotel, we have an active ownership that is constantly involved in updating our hotel. We have many non-invasive projects occurring this summer, and this winter we have even more plans to keep... More

1 review
3 of 5 stars Reviewed June 16, 2012 via mobile

This hotel is a great location from the Inner Harbor, but for $250/night it was very over priced for the riom accomendtions. I stayed here for 2wks for work and the room was a standard room u would get from a $99/night hotel. Every other day my room key got deactivated and there is only one laundry room on the... More

Was this review helpful? Yes
pkomar, General Manager at Holiday Inn Inner Harbor, responded to this review
June 18, 2012

I'm sorry about the key challenges you experienced, I hope we have fixed it once and for all. Also, we have two guest laundries, one in each building that are available for guest use. I'm sorry that they were inconvenient for you. More

Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2012

I was recently in the Baltimore area on buisness, my four day stay at the Holiday Inn Inner Harbor was great. The rooms are nice and spacious in for the sleeping area, however the bathrooms was tiny. I happened to be in town when the Baltimore Orioles were playing the Pittsburgh Pirates, I walked over and got some tickets, enjoyed... More

Was this review helpful? Yes 1
pkomar, General Manager at Holiday Inn Inner Harbor, responded to this review
June 18, 2012

Your review is wonderful, and I agree that Jacinta is a breath of fresh air at our front desk, always helpful and smiling. I hope to see you when you return for the Tiger's series. More

Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 16, 2012

This is the second year I have stayed at this hotel on a buisness trip. And for the second year the highlight of my stay was Michael the bartender. No matter how busy, Michael will have your drink for you ASAP and with a smile. He is a great conversationalist and has a wonderful personality. I was with a big... More

Was this review helpful? Yes 2
pkomar, General Manager at Holiday Inn Inner Harbor, responded to this review
June 18, 2012

Michael is a great bartender whom guests love. Thanks for taking the time to give him some praise. Take care, and I hope to meet you on your next trip to Baltimore. More

Paget Parish, Bermuda
1 review
4 of 5 stars Reviewed June 14, 2012

My family had a brief stay here, while my daughter was a patient at Hopkins. I was very impressed with the professionalism of all staff. They were always willing to assist in any way they could to make our stay comfortable. Whenever we return, we will be making reservations to stay there again!

Was this review helpful? Yes
pkomar, General Manager at Holiday Inn Inner Harbor, responded to this review
June 15, 2012

We appreciate your comments about our hotel Traveing can be strenuous enough, and to combine it with a loved one undergoing medical treatment can add to the strain. I'm glad we were able to make your stay pleasant, and we hope to see you again in Baltimore. More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Camden Yards(12)
  • Convention center(9)
  • Fire station(5)
  • Very friendly(5)
  • Flat screen TV(3)
  • Parking lot(3)

Additional Information about Holiday Inn Inner Harbor

Address: 301 W. Lombard Street, Baltimore, MD 21201
Phone Number:
Region: United States > Maryland > Baltimore > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotels in Baltimore
#35 Family Hotels in Baltimore
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
From the moment you enter the Holiday Inn® Inner Harbor hotel until you return home, you experience all the charms that give our hometown its "Charm City" moniker. The hotel is conveniently located three blocks from Baltimore Inner Harbor attractions, and it's across from the Baltimore Convention Center, 1st Mariner Arena and Camden Yards, home of the Baltimore Orioles. The hotel was recently renovated and features spacious guestrooms each equipped with a flat-screen television, refrigerator, microwave, and free high-speed Internet access. ... more   less 
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Also Known As:
Holiday Inn Inner Harbor Hotel Baltimore
Holiday Inn Inner Harbor Hotel
Holiday Inn Baltimore
Baltimore Holiday Inn

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