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Royal Sonesta Harbor Court Baltimore

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550 Light St, Baltimore, MD 21202-6099
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Royal Sonesta Harbor Court Baltimore
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Royal Sonesta Harbor Court Baltimore
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756 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Royal Sonesta Harbor Court Baltimore
See the most recent reviews
Houston, Texas
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 13, 2015

One star for the room being super clean and one star for friendly and well trained staff. How ever the lobby is under construction, court yard i dead ! no plant, no trees just dead leafs. there was a note in my room last night that water will be disconnected from 10pm till 3am !! I got to my room... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Matthew, We sincerely apologize for the hotel-wide water shutoff that occurred during your stay. As you know, we are in the midst of a $10 million renovation, and our contractor brought to our attention that some pipes needed to be re-routed as part of the re-building of our public restrooms. We scheduled the work within days of finding out, picking... More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2015

We booked this hotel while they were renovating the lobby, so it was 25% off. This was a business trip for 4 nights. They locked our luggage upon arrival since our hypoallergenic room was not available, which was fine. Upon returning after dinner, we found that our room had been upgraded with no additional charge to us, to a harbor... More 

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We are so glad that you were able to enjoy on of our newly renvoated guestrooms, along with the amazing harbor views from your floor-to-ceiling bay window! By the end of February, four of our six guestroom floors will feature our new look, and by that time all guests will stay in new rooms. We are on target to complete... More 

Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2015

hotel staff helped with check-in issue on the spot. Third party booking unavailable to resolve issue. 800 number was voicemail in UK. Staff upgraded us anyway.Great location and amenities.Waliking distance to stadium , inner harbour and Fed Hill area.

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for staying with us! We apologize that your stay did not get off to the best start, but we are glad to here that our wonderful team members at the Front Desk took the time to own the situation and make things right. We strive to offer personalized service to each guests, and we are glad to learn... More 

Boston
Top Contributor
265 reviews 265 reviews
40 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed January 27, 2015

Across the street from the harbor, shops, and restaurants, the Royal Sonesta Harbor Court has a top location. the lobby area is being renovated, so one needs to be directed to a makeshift desk on the second floor. Otherwise all the facilities, restaurant, kitchen, etc. are functioning. Thje rooms are large and well set up. The bathroom has a deep... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for sharing your experience with the travel community. Our $10 million renovation will be completed by the end of March, and by the end of February all guests will be staying in one of our 203 brand-new guestrooms, including 21 suites. Our lobby renovation is nearing the final stages and will, along with our Front Desk, re-open by... More 

Baltimore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2015

The lobby is being remodeled, but the hotel staff made it a non-issue. Rooms are clean.....no, VERY clean. Beautiful furnishings, comfortable bedding, bathroom pristine. The staff from top to bottom was cordial and helpful...very professional. We had requested a King bed with a Harbor view....loved it. When we come back to town, THIS will be where we stay. I highly... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Steve S, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the kind comments! Your review highlights exactly why we are so excited about our $10 million dollar renovation; for years, our hallmark has been our ability to deliver outstanding, personalized service, and now we will have the upgraded look to our guestrooms, lobby, and public space to match our ideal location and terrific service. We will share... More 

Gibbstown NJ
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 21, 2015

I stayed at the Royal Sonesta over night to attend an engagement party in Federal Hills. The location is great. They were doing renovations so it was a little difficult to find check in from the parking garage. They needed more signs( it was too cold to walk around trying to find our way). The room was nice and very... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the great comments about the Royal Sonesta Harbor Court Baltimore! We are so glad that you enjoyed our ideal location along the Inner Harbor waterfront within easy walking distance to all the major attractions, including the National Aquarium and the Maryland Science Center. We also thank you for the warm feedback about your experience with our terrific... More 

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 21, 2015

For the money, I wasn't impressed. We were in town for a friend's wedding, but the hotel chose not to inform us or the bride and groom that renovations were underway. They seem to be doing everything they can to minimize the impact, but it would've been nice to be warned, and give us the option to look elsewhere. I... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Brian, on behalf of our team, we apologize that we let you down. Our renovation has been promoted for many months prior to our December 2014 kickoff, particularly here on TripAdvisor, as we have referenced our plans dozens of times. Needless to say, if you were not aware, then certainly we have not done quite enough to let guests know... More 

Palmyra, Virginia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 14, 2015

January 8-12, 2015: To our surprise, the lobby was closed and was under renovation. The staff went out of their way to make us comfortable despite the ongoing presence of workmen and banging throughout daylight hours (not evening, fortunately). The hotel rate was reduced to reflect the inconvenience. We found the staff very friendly and responsive. For instance, we called... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Kathryn, we thank you for your thoughtful review. On behalf of our team, we apologize that you were not aware of our ongoing $10 million dollar renovation, which will conclude in mid-to-late March. We have consistently listed details and timing of our renovation here on TripAdvisor in our responses to guest reviews dating back to months prior to the project's... More 

London
Top Contributor
62 reviews 62 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 6, 2015

Some of the reviews had made this hotel sound a bit odd and I wasn't sure quite what to expect, but we loved it. The most amazing service from start to finish - everyone here makes you feel as if they genuinely want you to have a really great stay and nothing is too much trouble. We had a room... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We are so glad that the thoughtful, personalized service our team delivered to you made all the difference! Our leadership constantly engages our team to make certain that service to our guests remains the priority: happy employees ensure happy guests! From ongoing training to incentive programs to fun celebrations, we take care of our associates so that they are ready... More 

RANDALLSTOWN
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 4, 2015

My wife and I decided to spend our anniversary away from home. The royal Sonesta was perfect. The room was spacious and clean. The view of the Inner Harbor was awesome. From the valet service to the room service we were made to feel special. I will indeed return to this hotel

Review collected in partnership with Sonesta

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for choosing the Royal Sonesta Harbor Court Baltimore for your staycation! For more than two decades, the excellent team that consistently provides genuine, personalized hospitality to every guest has been the hallmark of our Inner Harbor hotel. That won't change following the completion of the $10 million renovation we are currently undergoing, so by this coming spring the... More 

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