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All 63 Baltimore hotels

Royal Sonesta Harbor Court Baltimore

4.0 of 5 Hotel   |   550 Light St, Baltimore, MD 21202-6099
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83%
Ranked #10 of 63 Hotels in Baltimore
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
DelNik Eastern Shore
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636 reviews from our community

Traveler rating
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    140
    58
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Royal Sonesta Harbor Court Baltimore
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Eastern Shore
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I always loved this hotel but my last stay was not too good. I could never get into my room, keycards never worked. What a pain going back and forth getting new ones all the time. (Senior with a cane) Mattress was not good - it tilted down on one side from overuse so you could actually slip out of... More

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for sharing your feedback with us. I certainly apologize that your experience on this visit did not measure up to the high standards that we are known for and you have experienced in the past. We really appreciate the great service you've highlighted from both our Front Door and Front Desk teams and we will certainly share your... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel had great charm. The staff of this hotel was spot on with their customer service. This was the first time we stayed here and plan on staying there from now on when we visit Baltimore Inner Harbor.

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

David, we are so happy that our terrific team made such a positive impression on you! We recognize that guests appreciate great service, and therefore we are extremely selective in our hiring process to make sure we select candidates with great people skills. Then, we spend a lot of time and resources to thoroughly train our team, and we provide... More

Hunt Valley, Maryland
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent the weekend in downtown Baltimore for my daughter's wedding. The Royal Sonesta was beautifully appointed. Rooms were large and clean. The guests all raved about the food and the location is perfect if visiting Baltimore. I can't speak highly enough about our event planner at the hotel, Jay Day, who was there for us every step of the way.... More

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Mr. Smyth, Thank you for a glowing review of your family's wedding at the hotel over Labor Day weekend! We are glad that Jay took care of your needs from the planning process through the entire event. We will share your comments with Jay, Don, and James, all of whom will really appreciate the warm comments. We are glad you... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Words can't really express our visit at Royal Sonesta, but the title sums it up. I would like to thank Jennifer Meredith for taking the time out, to make sure our one night stay was to be remembered. Upon arrival we were greeted by the doorman and valet service. When we checked in we were notified by the kind staff,... More

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Washington DC
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

First, let me say I'm in the travel business , so I tend to be pretty critical when reviewing my stays in hotels. Upon checkin, the front desk representative was very nice to see if any harbor view rooms were available but since the hotel was fully booked, I was placed in the courtyard view room..not the end of the... More

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for your detailed feedback and for sharing your expertise as a veteran of the hospitality industry. We appreciate your comments about our friendly Front Desk associate who assisted you, as well as the sentiments expressed about our ideal location within steps of all the major attractions. Regarding the room condition, we absolutely agree--that's why we are undertaking a... More

New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel, although a little procey, was great. Picked due to location and it was excellent. Not much to do in the Inner Harbor area after dark - felt a bit uncomfortable so spent lots of time in hotel. Hotel staff was friendly but was disappointed that no one told me upon checkin that they put a HOLD on your... More

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We are glad that you had a great experience staying with us in the Inner Harbor! When possible, we do recommend that travelers avoid using their debit cards at check-in because hotels do hold an additional authorization to cover possible incidental expenses such as restaurant and In-Room Dining charges. We suggest that guests present a credit card at check-in, then... More

Ohio, United States
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great experience staying at the Royal Sonesta. The bell men (and lady) were extremely helpful, the hotel was in a great location and room had a beautiful view. The only down side was the front desk staff, don't rely on them to be friendly or helpful, there are plenty of others around to make the experience pleasant.... More

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Laura, thank you for taking the time to write such a thorough review our your experience at our Inner Harbor hotel! Both our Junior Suites and our Corner One Bedroom Suites offer spectacular views of the Inner Harbor and each suite features an amazing bathroom that includes a huge soaking tub. We have many different packages, but the 'What a... More

Preston, Maryland
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Second stay at the Royal Sonesta Inner Harbor and very enjoyable again. Staff is very friendly and helpful. Rooms are comfortable and well appointed. Stayed in a courtyard view room this stay which was not as nice as the harbor view we had last time. Was actually overlooking the valet parking circle so definitely not as nice. But the hotel... More

Review collected in partnership with Sonesta

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for visiting a second time from the scenic Maryland Eastern Shore! We really appreciate the kind words about our terrific staff, as well as our guestrooms. Our bathrooms feature Poggesi products presented in eco-friendly dispensers that help save the environment--you'd be disappointed to learn just how many half-used hotel shampoo bottles are thrown away every day, and we're... More

Malvern, Pennsylvania
Contributor
13 reviews 13 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great spot. Right across the street from Inner Harbor. Room was spacious, bathroom was immaculate, and probably the quietest hotel I've ever stayed in. Parking felt a little steep ($40), but we used the valet and I will say they were quite thoughtful and gave us 2 cold drinks for our ride home. Would definitely stay again.

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We are glad that you enjoyed staying with us at the Royal Sonesta Harbor Court! We appreciate that you've highlighted our ideal location along the banks of the Inner Harbor, just across the street from Harborplace and the Maryland Science Center, and within easy walking distance to the National Aquarium. Our location also places us within a 10-minute walk from... More

NYC
1 review
1 of 5 stars Reviewed 2 weeks ago

Not sure what's worse the awful service or the worn out rooms. After thinking hard. The service couldn't be worse. Specially mgr Sharon Hulbard. Had booked 2 bedroom suite. But the door to the suite didn't work so we had to get dressed and go through the hallway to go between rooms. She said that's the way it is. We... More

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Edward, I certainly apologize because we let you down this past weekend. Fortunately you've been here several times before, as you recall the hotel's time as both an independent hotel and when the property was managed by InterContinental, so we are glad that you know that we are a far superior property than what you experienced this past weekend. Our... More

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Additional Information about Royal Sonesta Harbor Court Baltimore

Address: 550 Light St, Baltimore, MD 21202-6099
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Harbor Court Baltimore 4*
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore

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