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Royal Sonesta Harbor Court Baltimore

4.0 of 5 550 Light St, Baltimore, MD 21202-6099
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Royal Sonesta Harbor Court Baltimore
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Royal Sonesta Harbor Court Baltimore
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733 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Royal Sonesta Harbor Court Baltimore
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Charlotte, North Carolina
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at Royal Sonesta for the Carolina Panthers vs. Baltimore Ravens NFL game the last weekend in September. The hotel was an easy walk from the light rail and right across the street from the Inner Harbor. We were warmly greeted when we arrived. Though our room was not yet ready (it was about 4 hours until check in time),... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Congratulations on your Panthers winning the NFC South! We appreciate your comments about the hotel, and we want to let you know that we kicked off a $10 million dolalr renovation not too long after your visit. We are completely re-designing our guestrooms, as well as our lobby level and all of our public and meeting space on the second... More 

DC
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a family reunion at this hotel and as a conseuqnce rented 6 rooms. Overall I would give our stay an excellent rating. We had a couple of suites, a couple of king rooms and a couple of double queens. Some with harbor views. First, the rooms are enormous, the beds are comfortable and the bathrooms luxuriously appointed. The... More 

Was this review helpful? Yes 4
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the detailed feedback about your family's recent stay! We are honored to receive a 5-star review despite the mishap that occurred with the water in one your your rooms. That goes to show that our wonderful team responded quickly and appropriately to the situation at hand and made a positive impression. We strive to empower our staff... More 

Baltimore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After informing the staff that i was going to be purposing to my girlfriend at the time, the employees of the Royal Sonesta of Baltimore upgraded my room to a junior suite, got me a private room at the Sullivan Steak house(which was amazing) and sent me a bottle of champagne and chocolate covered strawberries to my room when we... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Congratulations! I am so glad to hear that our staff went above and beyond your expectations to help create lasting memories for you and your soon-to-be bride. Genuine, personalized service has long been the hallmark of the Royal Sonesta Harbor Court Baltimore, as we hire great people with sparkling personalities, and then we provide them with ongoing training. Nothing makes... More 

Mount Joy, Pennsylvania
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in a suite with a great view of the harbor! The room was huge and lovely. The furniture needs some refurbishing, lots of scuffs and dings, and some serious stains on the carpet, but otherwise nicely appointed. Staff was extremely friendly and polite - very accommodating. The parking valets were especially wonderful, with great advice and easy conversation.... More 

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the terrific review of our Junior Suites! As you mentioned, our renovation is ongoing, and by mid-to-late March, all suites and guestrooms will feature new wall coverings, new carpeting, new bedding, new televisions, new furniture, and other improvements such as lighted bathroom mirrors! The spacious 700 square foot Junior Suites will retain their incredible harbor views, with... More 

Tallahassee, Florida
Top Contributor
100 reviews 100 reviews
72 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed December 24, 2014

I do have a few good things to say about this hotel, rooms are indeed huge, bed is comfortable. small portion of the staff seems to care about guests. Did I say small, I meant very small. Otherwise its bad service, bad attitude, vintage 1980s rooms, many rooms with views of the room across the courtyard from you. Shampoo dispenser... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for providing detailed feedback about your recent stay. On behalf of our entire team, I apologize that we did not meet our typical service standards. As you are aware, Army-Navy weekend was an especially challenging weekend for our team, as we had sold out close to a year in advance, and then found out less than 60 days... More 

Dallas, Georgia
Top Contributor
60 reviews 60 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 14, 2014

This hotel is going through an upgrade, but not necessarily an inconvenient one. That staff is superb!! The room we had was HUGE!! Such a nice change from some that advertise one way and deliver another! We had courtyard view but the huge room made up for lack of seeing the harbor. We spent most of the time walking Baltimore... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the warm comments! As you mentioned, we are in the midst of a $10 million dollar renovation, but we do take precautions to try to limit our guests' exposure to noise from the renovations, including limiting the hours that our crews work and during this quiet time of year, we try to keep our guests as far... More 

Baltimore
1 review
1 of 5 stars Reviewed December 10, 2014

Sadly, this hotel has very little to recommend it other than it's location. The rooms and amenities are antiquated and the staff suffers from a lack of direction. However, if all you need is a room that is close to something in the area, this may be alright.

Review collected in partnership with Sonesta

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We certainly apologize that your experience did not meet your expectations. You do not state in your review when you stayed, but if you stayed recently surely you are aware that we are in the midst of a $10 million renovation. By the start of this spring, we will feature 203 brand-new guestrooms, a new look to our lobby, and... More 

Washington, DC
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2014

My husband and I stayed here after a boat ride on the spirit of Baltimore. The hotel is lovely, has a beautiful view, and the staff is extremely courteous! There was some hammering at around 10 AM, but they are doing renovations, and provided a coupon for another stay. The food in the restaurant was good, as well.

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

It sounds like you had a great stay, cruising the Inner Harbor and enjoying lovely views and great dining at the Royal Sonesta Harbor Court Baltimore. As you mentioned, our renovation is well underway, and we take steps to limit the necessary noise to limited hours when most guests will largely be unaffected. So many guests love the great touch... More 

Woodbridge, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

I stayed one night and 2 days. The staff were attentive to my every need. I was greeted with a smile warmth and care and at every turn I was asked if I needed assistance. The room/suite was absolutely beautiful and was across the street from the Inner Harbor attractions. I felt like a queen. The food was outstanding and... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We really appreciate the warm sentiments expressed about our amazing team! We aim to hire the warmest personalities, and we provide ongoing training to teach hospitality and job-specific skills, but it all starts with having the right people and we really appreciate that you experienced the service that has been the hallmark of our hotel for more than two decades.... More 

Columbus
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 5, 2014

We had booked 2 rooms a year ago for the week-end of the ARMY/Navy game. Still have the confirmation emails. Wife had called every 2-3 weeks to ensure all was well- the last time being 3 days ago (12/2/2014). At no time were we told of any possible problem. We get informed on 12/5/2014 that our rooms were gone d/t... More 

Was this review helpful? Yes 4
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We certainly apologize for the situation at hand. Our hotel filled for Army-Navy Weekend by early February, 10 months prior to the game. However, at that time we did not have our renovation schedule finalized. When a General Contractor was selected in early November, our renovation schedule came into clear focus and we quickly recognized that Army-Navy Weekend would present... More 

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Additional Information about Royal Sonesta Harbor Court Baltimore

Address: 550 Light St, Baltimore, MD 21202-6099
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Harbor Court Baltimore 4*
Number of rooms: 195
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore
Hotel Style:
#3 Luxury Hotel in Baltimore
#5 Romantic Hotel in Baltimore
#10 Family Hotel in Baltimore
#17 Business Hotel in Baltimore

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