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Royal Sonesta Harbor Court Baltimore

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550 Light St, Baltimore, MD 21202-6099
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Royal Sonesta Harbor Court Baltimore
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Royal Sonesta Harbor Court Baltimore
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776 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Royal Sonesta Harbor Court Baltimore
See the most recent reviews
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

Excellent location. Very nice staff. All around good experience. I stay here every week while on business, and the staff is always very welcoming. The rooms are nice and clean - no problems. Right on the Inner Harbor. Safe.

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We love all of our guests, but we really appreciate and take great pride in taking care of our loyal, repeat guests. Thank you for the great comments about our amazing team. I'm sure our staff provides personalized service to you, and I hope you are a member of the Sonesta Travel Pass loyalty program. Within just a few stays,... More 

Baltimore
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this location a number of times and each time I have experienced world-class customer service. This time they provided transportation and restaurant recommendation for us while in town for the Stevie Wonder concert. Everything was perfect! Used a car service to get to the venue, the food at the restaurant was delicious! So was the food... More 

Review collected in partnership with Sonesta

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Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Kenneth, thank you for the warm comments! We are delighted to read that our team has taken great care of you many times through the years. Sheila has been with us for about 20 years, including heading our Reservations Department for the last 15+ years. Though Sheila works behind the scenes, she has made a great, lasting impression on so... More 

Orlando, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was treated with incredible care and made to feel like a princess. From the front desk personnel to the concierge to Cassaundra the smazing dining room manager with Lynette and Joann the wonderful servers. Marcus the bartender and who can forget Zeus the chef. The honey wings made with honey from the Royal Sonesta bees are very special. Each... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the great feedback about your recent stay, particularly for pointing out so many staff members who provided such memorable service! We will assuredly share your comments with each of them. We appreciate that you highlighted a few of our hidden gems: not only do we feature a rooftop herb garden used by our culinary team, but we... More 

Baltimore, Maryland
1 review
1 of 5 stars Reviewed 1 week ago

We stayed here for a wedding last weekend. It was one nightmare after another. I have to agree with a prior review that the staff was NOT competent in handling anyone's registration/problems etc. We tried to check in at 4 pm. We waited in line for 1 1/2 hours and finally had to bail and get dressed in another family... More 

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Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

On behalf of my entire team, I offer my sincere apology for the check-in delays that took place last Saturday, April 11. We indeed faced unusual, one-time operational challenges, and we could have done a better job communicating our challenges to the guests waiting to check in. We have been in touch with the wedding party, and offered personal apologies.... More 

Westport, Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The hotel is run by a staff of totally incompetent people from the front staff that told us at two o'clock to come back at four to check in.when we did there were 42 people waiting in line with three people behind the counter running around in circles going in and out of the back room then on phones but... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We certainly apologize for the frustration you encountered this past Saturday. We faced unusual operational challenges this apst Saturday, April 11 that led to delays in having guestrooms ready. While we certainly could have done a better job communicating about the situation, please understand that the circumstances were not at all the fault of our Front Desk team, and the... More 

Stroudsburg, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a really great time in this hotel. The staff are very pleasent and friendly. The rooms are kept very clean and compfy. We really loved the view of the harbor from our 5th floor room. It was a great weekend stay. The only con would be that they are a little pricie.

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Kevin, thank you for visiting from the nearby Keystone State; we appreciate your thoughtful feedback. In particular, we thank you for mentioning that our terrific team provided memorable service that set the tone for a great stay! Our harborview guestrooms as well as our suites (all of which overlook the Inner Harbor) offer sweeping views of the waterfront via floor-to-ceiling... More 

Byron, Illinois
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel - room was recently updated. Large king bed, with chair and desk. Nice full bathroom. Our room was overlooking the courtyard; not the harbor but still very nice. Rooms were very quiet; no street noise. The staff at the hotel was very professional and friendly; they went above and beyond to make our stay a pleasant one;... More 

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Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We are glad you enjoyed your experience at Royal Sonesta Harbor Court Baltimore, and we thank you for your feedback! Our Courtyard view rooms are ideal for the business traveler, or for anyone who is a light sleeper--these may just be the quietest guestrooms in downtown Baltimore! Our courtyard view rooms overlook one of three areas: our upper garden that... More 

Collegeville, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Royal Sonesta in Baltimore MD has just been recently remodeled. The new rooms are fantastic. They are much more contemporary and bright. The furniture is new and modern and there is an abundance of electrical outlets both at the desk and around the bed. Much more convenient for working and charging devices. The meeting facilities have all been remodeled... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for taking the time to share details about our $10 million renovation with fellow business travelers! We've enjoyed hosting you and your terrific team through these past few years, and we really appreciate that you're helping to spread the word about the many upgrades to our guestrooms as well as our meeting space. For business travelers, the perks... More 

Lexington Park, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is the first time we stayed at a Royal Sonesta Hotel. We were celebrating my father's 93rd birthday, and reserved 3 harbor view rooms. The views were fantastic, the rooms immaculate, the hotel staff could not have been more attentive, and the location overlooking the inner harbor could not be better! We very much enjoyed the Sunday breakfast buffet... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for choosing Royal Sonesta Harbor Court for your father's birthday celebration! We really appreciate that you took the time to write such a detailed review for other travelers to consider when booking their trips to Charm City. Each of our 203 guestrooms (including 21 suites) is brand-new, as we have just completed our property renovation. We are so... More 

Pascagoula, Mississippi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've traveled to major cities worldwide and stayed in many hotels. I generally lean toward Ritz Carltons but since I'm originally from Baltimore, I had fond memories of Harbor Court. So for nostalgia alone I decided to chance it. What a pleasant surprise! I'd put the Royal Sonesta against any hotel I've visited. Staff, accommodations, view, convenience of location, value.... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for sharing your experience with the travel community! Many locals have fond memories of the Harbor Court Hotel, which debuted along the banks of the Inner Harbor in 1986. Twenty years later, the property became the InterContinental Harbor Court, and in May 2012 the property began its new chapter as the Royal Sonesta Harbor Court Baltimore. It is... More 

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