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Royal Sonesta Harbor Court Baltimore

4.0 of 5 550 Light St, Baltimore, MD 21202-6099
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Certificate of Excellence 2014
Royal Sonesta Harbor Court Baltimore
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Royal Sonesta Harbor Court Baltimore
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718 reviews from our community

Traveler rating
    443
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    64
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Royal Sonesta Harbor Court Baltimore
See the most recent reviews
Panton, Vermont
Top Contributor
69 reviews 69 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were "on the run" during our short stay in Baltimore and didn't visit the bar or restaurant but our room was super! It was huge and clean. The bed was very comfortable and we had plenty of pillows to choose from (one of my "personal picky points"). There was adequate light. The coffee maker was not in the bathroom... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the terrific feedback regarding your recent stay! We are pleased to hear that you found your guestroom, including the bed and the bathroom, to be comfortable and roomy. We also appreciate the great comments about our amazing Front Desk and Front Door teams. I am glad our team members took the time to provide personalized, meaningful suggestions... More 

Rome, Italy
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 weeks ago

It is not very good, it is not average, it is good, with a number of mistakes. A very unhelpful reception even refusing to make a taxi reservation, " why don't you call yourself as driver gave you his namecard " , I later learned they get 20 % commission from the driver, even if I did call myself, so... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for visiting us recently. We appreciate the detailed feedback you provided, as we share these comments and reviews with our team so that we can learn from our missed opportunities, as well as reinforce the many strong points highlighted by our guests. Your experience with our Front Desk staff is troubling and surprising, and I will share your... More 

York, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2014

I believe that I'll be mistaken for a member of the management team because of my comments, but rest assured, I'm a Pa. resident with no affiliation to Royal Sonesta. First, you get the impression that they've been eagerly awaiting your arrival ! From the Bellman to the Front Desk, the staff was super efficient and friendly. We had a... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We really appreciate the kind words, as well as your play on words in the title of the review. We offer two different suite types, and both our Junior Suites and our Corner One Bedroom Suites offer floor-to-ceiling bay windows that immerse the guest in the city skyline in one direction, and the Inner Harbor in the other direction. While... More 

Portsmouth, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2014

Traveled here for a seminar. The hotel is well appointed with an excellent restaurant and fitness center. The staff is courteous and helpful. Located close to several business venues as well. Would definitely stay there again. Very good value for the price.

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Barry, we appreciate the kind words and helpful advice given to your fellow travelers! Explorer's Restaurant features a creative menu offering Chef Josean Rosado's regional Chesapeake cuisine dishes, including crab cakes made fresh daily from authentic Maryland blue crabs (many restaurants import crab meat to save money). Our spacious rooftop Fitness Center offers an indoor swimming pool that includes a... More 

A TripAdvisor Member
5 of 5 stars Reviewed November 16, 2014

I was attending a conference held at the Hyatt in Baltimore. I left it too late to book a room there and was told that they might have room at the Royal Sonesta. I wasn't too please, but a bed is better than no bed. I was very pleasantly surprised by the decor and warmth of the hotel. The lady... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We really appreciate your thoughtful comments about your recent stay. Your last statement says it all: despite the fact that you will be returning to attend a conference at a neighboring hotel, you have chose to book with us instead. We thank you for sharing that sentiment with the travel community. Did our terrific Front Desk team sign you up... More 

San Diego
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

We were so impressed with this hotel, the location and the staff. They were so knowledgeable about the area, they gave us great directions, the front desk person, the person on the phone, and the bellman made us feel like royals!

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for staying with us recently, and for sharing your thoughtful feedback about your visit! We are glad to hear that our wonderful team enhanced your stay by providing the genuine, personalized service that has been the hallmark of our Inner Harbor hotel for so many years. We appreciate the great comments about the ideal location of our hotel,... More 

New Jersey
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 11, 2014

The hotel has potential. However, the hotel is understaffed, the people who are working there seem almost resigned to the mediocre product they are delivering. The first night they were filming a television show (impossible to get an elevator people with little head sets on running (RUNNING FAST) everywhere. There was no one to take our bags to our rooms,... More 

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for providing detailed feedback about your recent stay. I apologize for missing time on property during your stay due to a recent illness. Obviously, I welcome the opportunity to connect with our guests and I apologize that I was out of the office when these events occurred. I've followed up with our Director of Rooms, who verified that... More 

New York
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed November 11, 2014 via mobile

Terrible housekeeping service. They take away dirty towels, but don't remember to replace them. I leave a note asking for a burned out light bulb to be replaced, and they ignore it. The clean sheets were not ironed, unbelievably wrinkled, but at least clean. The plumbing needs some work, too. And the furniture is tattered and the the wall paper... More 

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

On behalf of our team, I apologize for the experience you had while staying with us recently. As you are undoubedtly aware from reading other Trip Advisor reviews and our responses, the hotel has just begun a renovation during the first week of December that will, by the start of this coming spring, conclude with brand-new guestrooms, a new look... More 

Washington DC, District of Columbia
Top Contributor
111 reviews 111 reviews
30 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed November 9, 2014 via mobile

was in Baltimore for a convention and stayed here one night. For various reasons ate in the hotel restaurant for two breakfasts and a dinner. Hotel room was very spacious, Check in and check out were smooth. Valet parking and luggage handling were extremely efficient. The food was unexpectedly good, and service was as attentive as they could manage. I... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the lovely review, and for sharing your experience with fellow travelers. We certainly apologize that the hotel seemed understaffed during your visit, but I am glad to learn that our terrific team took the time and effort to make you feel very much appreciated. We will share your comments about the great food enjoyed in Explorer's with... More 

Baltimore
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 8, 2014

The restaurants were extremely high priced and the serve was some of the slowest that I have ever experienced. $18.00 for 2 eggs,12 potato pieces and two sausages that were not edible is ridiculous. Toilet in room 435 required adjustment after each flushing to get it to stop running. Power outage at prime time in the morning delayed getting ready... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes 2
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We certainly apologize for the several inconveniences experienced during your recent stay, and we thank you for sharing what took lace so we can review these opportunities with our team and ensure that these circumstances are not repeated for other guests. After speaking with team members today from various departments, we do not have any indication that you let us... More 

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Additional Information about Royal Sonesta Harbor Court Baltimore

Address: 550 Light St, Baltimore, MD 21202-6099
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Harbor Court Baltimore 4*
Number of rooms: 195
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore
Hotel Style:
#3 Luxury Hotel in Baltimore
#5 Romantic Hotel in Baltimore
#11 Family Hotel in Baltimore
#16 Business Hotel in Baltimore

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