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Royal Sonesta Harbor Court Baltimore

4.0 of 5 550 Light St, Baltimore, MD 21202-6099
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Certificate of Excellence 2014
Royal Sonesta Harbor Court Baltimore
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Royal Sonesta Harbor Court Baltimore
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719 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tallahassee, Florida
Top Contributor
100 reviews 100 reviews
72 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed yesterday NEW

I do have a few good things to say about this hotel, rooms are indeed huge, bed is comfortable. small portion of the staff seems to care about guests. Did I say small, I meant very small. Otherwise its bad service, bad attitude, vintage 1980s rooms, many rooms with views of the room across the courtyard from you. Shampoo dispenser... More 

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Dallas, Georgia
Top Contributor
60 reviews 60 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is going through an upgrade, but not necessarily an inconvenient one. That staff is superb!! The room we had was HUGE!! Such a nice change from some that advertise one way and deliver another! We had courtyard view but the huge room made up for lack of seeing the harbor. We spent most of the time walking Baltimore... More 

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Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the warm comments! As you mentioned, we are in the midst of a $10 million dollar renovation, but we do take precautions to try to limit our guests' exposure to noise from the renovations, including limiting the hours that our crews work and during this quiet time of year, we try to keep our guests as far... More 

Baltimore
1 review
1 of 5 stars Reviewed 2 weeks ago

Sadly, this hotel has very little to recommend it other than it's location. The rooms and amenities are antiquated and the staff suffers from a lack of direction. However, if all you need is a room that is close to something in the area, this may be alright.

Review collected in partnership with Sonesta

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We certainly apologize that your experience did not meet your expectations. You do not state in your review when you stayed, but if you stayed recently surely you are aware that we are in the midst of a $10 million renovation. By the start of this spring, we will feature 203 brand-new guestrooms, a new look to our lobby, and... More 

Washington, DC
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here after a boat ride on the spirit of Baltimore. The hotel is lovely, has a beautiful view, and the staff is extremely courteous! There was some hammering at around 10 AM, but they are doing renovations, and provided a coupon for another stay. The food in the restaurant was good, as well.

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

It sounds like you had a great stay, cruising the Inner Harbor and enjoying lovely views and great dining at the Royal Sonesta Harbor Court Baltimore. As you mentioned, our renovation is well underway, and we take steps to limit the necessary noise to limited hours when most guests will largely be unaffected. So many guests love the great touch... More 

Woodbridge, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed one night and 2 days. The staff were attentive to my every need. I was greeted with a smile warmth and care and at every turn I was asked if I needed assistance. The room/suite was absolutely beautiful and was across the street from the Inner Harbor attractions. I felt like a queen. The food was outstanding and... More 

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Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We really appreciate the warm sentiments expressed about our amazing team! We aim to hire the warmest personalities, and we provide ongoing training to teach hospitality and job-specific skills, but it all starts with having the right people and we really appreciate that you experienced the service that has been the hallmark of our hotel for more than two decades.... More 

Columbus
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had booked 2 rooms a year ago for the week-end of the ARMY/Navy game. Still have the confirmation emails. Wife had called every 2-3 weeks to ensure all was well- the last time being 3 days ago (12/2/2014). At no time were we told of any possible problem. We get informed on 12/5/2014 that our rooms were gone d/t... More 

Was this review helpful? Yes 4
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We certainly apologize for the situation at hand. Our hotel filled for Army-Navy Weekend by early February, 10 months prior to the game. However, at that time we did not have our renovation schedule finalized. When a General Contractor was selected in early November, our renovation schedule came into clear focus and we quickly recognized that Army-Navy Weekend would present... More 

Abington, Pennsylvania
1 review
4 of 5 stars Reviewed 3 weeks ago

All employees from the bellman to the first desk was very helpful, friendly and provided a warm welcome during the entire stay. I love the lotion provided in my room. BTW - the room was nice also. Great location for business and pleasure..

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

We are glad to hear that you enjoyed our ideal Inner Harbor location, your spacious, well-appointed guestroom, and especially the personalized service provided by our amazing team! We proudly feature well-regarded Poggesi products in our guestroom baths. We look forward to hosting you again in the near future! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Wife & I stayed for 1 night for the Ravens game on Nov. 30th. Was more then pleased with the spacious King size room with a beautiful view of the Baltimore harbor & skyline. Hotel was very clean and was a very short walk to the stadium & all the Inner Harbor attractions. Hotel staff was super friendly & went... More 

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Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Thank you for the warm comments and for sharing your feedback with fellow travelers! We apologize that the Ravens blew a late 10-point lead, but it sounds like you didn't allow that to ruin an otherwise wonderful experience. We especially appreciate the wonderful comments about our terrific staff; great service has been the hallmark of the Harbor Court Hotel over... More 

Boca Raton, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Large old clean rooms. Well kept. They are reportedly renovating the hotel. Hopefully it will be better. The location is not great as you really need to drive even in the Inner Harbor Area. Especially on a rainy day. There are better hotels in the area as to location, experience and value.

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Our much-anticipated $10 million renovation indeed kicked off this week, and we could not be more excited! We have two fabulous showrooms that we will gladly offer guests a chance to tour, as by mid-March the entire property, from guestrooms to the lobby to our meeting and public space will be completely new. As far as your comments about our... More 

Glen Burnie, Maryland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

After staying at the Royal Sonesta a number of times we were so impressed with the staff, their courteous demeanor and their professionalism that we chose this to be the focal point for our upcoming wedding where we could coordinate the various activities such as gathering for the trip to the salon for hair and makeup, flower delivery for the... More 

Was this review helpful? Yes
Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review

Congratulations to the happy couple! We are so pleased that our amazing staff helped take care of all the finer details so that you could focus on your celebration. We share reviews with our staff, and undoubedtly many on our team made a personal connection with you and will remember the events surrounding your big day. Thank you for taking... More 

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Additional Information about Royal Sonesta Harbor Court Baltimore

Address: 550 Light St, Baltimore, MD 21202-6099
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Harbor Court Baltimore 4*
Number of rooms: 195
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore
Hotel Style:
#3 Luxury Hotel in Baltimore
#5 Romantic Hotel in Baltimore
#11 Family Hotel in Baltimore
#16 Business Hotel in Baltimore

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