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Brookshire Suites Inner Harbor

3.0 of 5 120 East Lombard Street, Baltimore, MD 21202
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Brookshire Suites Inner Harbor
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Brookshire Suites Inner Harbor
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166 reviews from our community

Traveler rating
    94
    46
    19
    5
    2
See reviews for
39
50
6
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I left a sweater on the back of the bathroom door and notified the hotel by phone within 24 hours but they just couldn't find it. It was stolen. Room view was a brick wall due to secured room on-line?

Was this review helpful? Yes 2
Sharon S, General Manager at Brookshire Suites Inner Harbor, responded to this review

First, thank you for choosing Brookshire Suites. I appreciate your review and feedback regarding this unacceptable experience. I'd like to learn more about the situation. If you could contact me so that we can discuss. It is very important that we provide exceptional service in an environment that we've worked so hard to create. We have never had an issue... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Very good - staff customer service is excellent and needs top be emphasized as this can be a rarity, breakfast is varied, plentiful and similar to most others offered at other hotels, spacious suite very well equipped with microwave, frig, coffee. , location for our plans was perfect Not so good- bed was so incredibly uncomfortable due to the pillow... More 

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for your review on TripAdvisor. We always appreciate feedback from our guests. I am glad to hear you found our staff friendly and helpful. We are fortunate to have a great group of individuals who are committed to making our guest’s stays as pleasant as possible. I am sorry you felt our $9.95 Destination Fee was "hidden". We... More 

Ontario, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

We stayed for 2 nights February. I debated staying at the 4 seasons but decided to save a few bucks. Pros: the staff were friendly and helpful, and it is quite a good location: short walk to fell's point, inner harbour attractions, etc. the rooms are a decent size, and while the hallways, elevators, bathrooms all felt dated, everything was... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for your review on TripAdvisor. We always appreciate feedback from our guests. I am glad to hear you found our staff friendly and helpful. We are fortunate to have a great group of individuals who are committed to making our guest’s stays as pleasant as possible. I’m sorry to hear that the bed was too soft for you... More 

New York City
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is modern and the beds were very comfortable. However, the pullout couch was extremely uncomfortable for our teen. Parts of the frame were sticking up, and the mattress sagged. Our teen has slept on pullouts quite a few of times during hotel stays and never was so uncomfortable. The hotel also adds a 'mandatory' $9.95 to the bill... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you so much for your recent visit to Brookshire Suites and for posting a review of your experience on TripAdvisor. I am sorry to hear that your teenager found the sleep sofa to be uncomfortable. We are currently implementing a preventative maintenance program throughout the property in an effort to make our guest’s stay as pleasant as possible and... More 

Los Angeles, California
Top Contributor
67 reviews 67 reviews
65 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The good: The staff tried to help each time I went to the front desk, which was way too often for a two-night stay. The bad: I went to the front desk maybe five times in a two-night stay because of problems. I'll give just one example so I don't bore you with details. The heat broke so I woke... More 

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for taking the time and leaving a review on TripAdvisor in regards to your most recent stay. Your feedback is very important to us and we will use it to make improvements to ensure we offer an exceptional experience for our guests in the future. I apologize that you encountered multiple issues in your stay, but even more... More 

Salisbury, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very friendly and helpful staff. The room was very spacious and well maintained. I will knock them on not having enough lighting in the bedroom and not enough outlets in the bedroom. I found it difficult to plug in my cellphone near the bed. Other than that, I had an excellent stay.

Was this review helpful? Yes 3
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Jarjeet S, Thank you so much for choosing Brookshire Suites! We do appreciate your business. I appreciate the review you posted on TripAdvisor.com. I am glad you enjoyed your stay with us and I am especially thankful that our team took great care of you while you were here. Thanks again for your comments. Sharon More 

Erding, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited Baltimore for a convention and were a group of 11 German women. We felt so welcome, were treated in a very friendly way. The manager even helped to divide the bill between us, he was very patient :) The rooms were great, a lot of space and very clean. Staff was friendly in general and the personnel in... More 

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

DieErdinger, Greetings from Baltimore! Thank you for your review on TripAdvisor. I appreciate you taking the time to write a review. I am glad you enjoyed your visit to Baltimore and I am especially thankful that our team took great care of you while you were here. Comments like yours really help keep them motivated to continually service our guests.... More 

Claremont, California, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everyone on the staff was just so friendly, from the front desk to the valets to the house cleaners. The room was petite, but modern and high quality. Strong wifi even on top floor. Easy walk to the convention center (5 minutes). When I accidentally left my suitcase there this afternoon (partly my fault) they drove it to my next... More 

Was this review helpful? Yes 3
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Fibonacci2358, Thank you so much for your recent visit to Brookshire Suites and for posting a review of your experience on TripAdvisor. I am so pleased to read your posting about our team members. We're very fortunate to have such a great group of individuals who sincerely care about serving our customers. While we are a little hotel compared to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

At the last moment I found out my father needed surgery and the staff really made me feel like I was at home! If I am every in the area this hotel would be my first choice!! The staff and the food was great! This hotel is gorgeous inside and out!

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Lolitase, Thank you for choosing Brookshire Suites and for the wonderful review. I am so pleased to read your posting about our team members making you feel at home while here. I hope to see you again on a future visit. We truly appreciate your business! Sharon More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We enjoyed the modern design, the location, the low price, but the very best aspect of our stay was the customer service team starring a lovely woman named Yolanda. I would feel comfortable recommending this hotel to international travelers of all types. The fact that the hotel is very close to the harbor, restaurants, drug stores etc is especially useful... More 

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Brian F, Thank you so much for your recent visit to Brookshire Suites. I greatly appreciate your review on TripAdvisor. Thank you for recognizing the efforts of our team. I really appreciate your comment regarding Yolanda. She does a wonderful job in helping ensure that our guests have the best stay. We’re fortunate to have her on our team! We... More 

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Additional Information about Brookshire Suites Inner Harbor

Address: 120 East Lombard Street, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Brookshire Suites Inner Harbor 3*
Number of rooms: 97
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Also Known As:
Brookshire Hotel Baltimore
Brookshire Suites
Hotel Style:
#13 Business Hotel in Baltimore
#16 Romantic Hotel in Baltimore
#18 Family Hotel in Baltimore

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