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Brookshire Suites Inner Harbor

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120 East Lombard Street, Baltimore, MD 21202
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Brookshire Suites Inner Harbor
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210 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlottesville, Virginia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

the brookshire is located downtown. the inner harbor is about 3 blocks down the street and the convention center about 4 blocks away -- easy and safe walks both. the only downside is the hotel has no restaurant although it does have a bar. the "continental breakfast" was ok, and included most of what most "full breakfast" includes in less... More 

Was this review helpful? Yes
Sao Paulo, SP
Level Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Baltimore Suites Inner Harbor is an excellent hotel in Inner Harbor in Baltimore,not only for its location but also for its employees and services making it a destination. The rooms are wonderful and the breakfast provides you with an array of everything you would like to enjoy in the morning!

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for the wonderful comments about your recent stay! We love when guests provide us with feedback about their recent stay. Our staff prides itself on delivering exceptional service, and we are glad their efforts shined through. We will be sure to share your feedback with our staff. The next time your plans find you visiting Baltimore, we hope... More 

Manchester, New Hampshire
1 review
5 of 5 stars Reviewed 5 days ago NEW

The front desk and all of the staff were very friendly and helpful. Good location close to the Inner Harbor. The breakfast offered a good selection to choose from. We heard street noise but there is no way to avoid it.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for sharing your recent experience at Brookshire Suites with fellow travelers! I am glad to read that our team was helpful & friendly. We're very fortunate to have such a great group of individuals working at the hotel. Guests love our ideal location; we are just one block from the Inner Harbor and a few blocks from all... More 

Northern California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Expected more of a boutique hotel and got and old remodeled "suite" style hotel with cheap modern furniture. Rooms were very narrow, beds were too soft, sofa in sitting room was really uncomfortable. To top it off, they were running electrical through the hallways in the morning and it was very loud. Location was great, no parking at hotel (had... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for staying with us recently and thank you for taking the time to share your experience on TripAdvisor. I apologize that you were disappointed during your recent stay with us. We take noise complaints very seriously, and to read that you were disturbed by noise in the hallway is particularly upsetting. I sincerely hope you will re-consider your... More 

1 review
4 of 5 stars Reviewed 1 week ago

Hotel is situated a walking distance from the Inner Harbor and key business centres. Staff is very friendly and helpful. I got my room upgraded upon arrival, which was a pleasant surprize. Overall it was good value for money.

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Greetings from Baltimore! Thank you for your review on TripAdvisor. I appreciate you taking the time to write a review. I am glad to hear we were able to upgrade your room. We do our best to upgrade our guests whenever possible. We hope to see you again on your next trip to Baltimore! Best, Sharon More 

greenville
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is outstanding, just a short walk to the Inner Harbor, but the lack of valet parking makes it a bit challenging. We arrived during rush hour and had a difficult time finding the tiny alley where we could drop off our luggage. However, Kelly was amazingly patient and stayed on the phone providing precise directions & even stood outside... More 

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you so much for your recent visit to Brookshire Suites. I greatly appreciate your review on TripAdvisor. Thank you for recognizing the efforts of our team. I really appreciate your comment regarding Kelly. She does a wonderful job in helping ensure that our guests have the best stay. We’re fortunate to have her on our team! I am glad... More 

North Haven, CT
Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 1 week ago

I had been in touch with this hotel long before my stay. I called to ask about the room, then drove them crazy because I was planning my daughters graduation dinner and didn't really want to go to a restaurant. So, I rented a party room from them and they helped me with all of the arrangements. What an impression... More 

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for the wonderful review! I’m thrilled to hear that you and your family enjoyed their stay. It was a pleasure working with you & I truly enjoyed helping you put together your daughter’s graduation dinner. I hope to see you again the next time you are in Baltimore. Enjoy your summer! Best, Sharon More 

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 2 nights with another couple. It is literally one block from the inner harbor, which is awesome because that is where most of the activities were that we wanted to do during our stay. Our room was very big! It had a small table and kitchen type area, a living room area with a... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for your review on TripAdvisor. We always appreciate feedback from our guests. Our hotel is in a great location! We are located right in the middle of Inner Harbor. Close to all sorts of things to do downtown. We do have some incredibly spacious suites, that's for sure! Our One Bedroom Suites are actually larger than many urban... More 

Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very friendly, courteous and helpful staff. Great location one block from Inner Harbor. Somewhat difficult upon arrival to locate the entrance to the "carport area" to unload and check in. An older hotel that is showing it's age. Hallways have low ceilings and are painted dark colors, at least floor five, which make them rather dreary. The sleeping and sitting... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for your review of Brookshire Suites! I do appreciate your feedback. You’re right about our location; we are in the heart of the Inner Harbor, just one block from the waterfront and a few blocks from all the major attractions. Thanks again for choosing Brookshire Suites. We appreciate your business and we hope to see you again soon.... More 

Columbus, Ohio
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Note: valet parking no longer available, park in the LAZ parking lot next to hotel. But had to cross a busy street downtown with all our luggage and my 7 year old daughter. We circled around the hotel to search for valet and decided to park in parking lot first then asked the hotel. It is nice to have a... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for taking the time and leaving a review on TripAdvisor in regards to your most recent stay. As you may know, providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I am sorry there were multiple problems throughout your stay with... More 

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