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Brookshire Suites Inner Harbor

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120 East Lombard Street, Baltimore, MD 21202
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Brookshire Suites Inner Harbor
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Brookshire Suites Inner Harbor
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170 reviews from our community

Traveler rating
    94
    48
    21
    5
    2
See reviews for
40
53
6
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Reinholds, Pennsylvania
Senior Contributor
21 reviews 21 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I agree with other reviews, $32/day parking is a little over the top but it's part of visiting the city. We had a corner suite with a View of the harbor on the 8th floor. Considering it rained all day Saturday I was glad we had a little extra room to stretch out. Staff was very friendly. Our room had... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for taking the time to post a review on TripAdvisor. I am sorry to hear the weather put a damper on your plans, but it pleases me to know that your room was to your liking. I am also happy that you found our staff to be very friendly as we take pride in our customer service. In... More 

Shippensburg, Pennsylvania
Contributor
20 reviews 20 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Jr. suite was clean and well laid out but about the size of a postage stamp. Hotel staff is fantastic but a bit noisy at 7AM. (talking in the hall and slamming doors) Room rates are very reasonable but beware of hidden fees. Valet Parking - $32/day. Destination Fee - $9.95/day. The bar doesn't open until 5PM and closes... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for your review on TripAdvisor. We always appreciate feedback from our guests. I am glad to hear you found our staff friendly and helpful. We are fortunate to have a great group of individuals who are committed to making our guest’s stays as pleasant as possible. I am sorry you felt our $9.95 Destination Fee was "hidden". We... More 

2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I left a sweater on the back of the bathroom door and notified the hotel by phone within 24 hours but they just couldn't find it. It was stolen. Room view was a brick wall due to secured room on-line?

Was this review helpful? Yes 2
Sharon S, General Manager at Brookshire Suites Inner Harbor, responded to this review

First, thank you for choosing Brookshire Suites. I appreciate your review and feedback regarding this unacceptable experience. I'd like to learn more about the situation. If you could contact me so that we can discuss. It is very important that we provide exceptional service in an environment that we've worked so hard to create. We have never had an issue... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 22, 2015

Very good - staff customer service is excellent and needs top be emphasized as this can be a rarity, breakfast is varied, plentiful and similar to most others offered at other hotels, spacious suite very well equipped with microwave, frig, coffee. , location for our plans was perfect Not so good- bed was so incredibly uncomfortable due to the pillow... More 

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for your review on TripAdvisor. We always appreciate feedback from our guests. I am glad to hear you found our staff friendly and helpful. We are fortunate to have a great group of individuals who are committed to making our guest’s stays as pleasant as possible. I am sorry you felt our $9.95 Destination Fee was "hidden". We... More 

Ontario, Canada
2 reviews
3 of 5 stars Reviewed February 21, 2015

We stayed for 2 nights February. I debated staying at the 4 seasons but decided to save a few bucks. Pros: the staff were friendly and helpful, and it is quite a good location: short walk to fell's point, inner harbour attractions, etc. the rooms are a decent size, and while the hallways, elevators, bathrooms all felt dated, everything was... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for your review on TripAdvisor. We always appreciate feedback from our guests. I am glad to hear you found our staff friendly and helpful. We are fortunate to have a great group of individuals who are committed to making our guest’s stays as pleasant as possible. I’m sorry to hear that the bed was too soft for you... More 

New York City
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 19, 2015

The hotel is modern and the beds were very comfortable. However, the pullout couch was extremely uncomfortable for our teen. Parts of the frame were sticking up, and the mattress sagged. Our teen has slept on pullouts quite a few of times during hotel stays and never was so uncomfortable. The hotel also adds a 'mandatory' $9.95 to the bill... More 

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you so much for your recent visit to Brookshire Suites and for posting a review of your experience on TripAdvisor. I am sorry to hear that your teenager found the sleep sofa to be uncomfortable. We are currently implementing a preventative maintenance program throughout the property in an effort to make our guest’s stay as pleasant as possible and... More 

Los Angeles, California
Top Contributor
66 reviews 66 reviews
64 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed February 19, 2015

The good: The staff tried to help each time I went to the front desk, which was way too often for a two-night stay. The bad: I went to the front desk maybe five times in a two-night stay because of problems. I'll give just one example so I don't bore you with details. The heat broke so I woke... More 

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for taking the time and leaving a review on TripAdvisor in regards to your most recent stay. Your feedback is very important to us and we will use it to make improvements to ensure we offer an exceptional experience for our guests in the future. I apologize that you encountered multiple issues in your stay, but even more... More 

Salisbury, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2015

A very friendly and helpful staff. The room was very spacious and well maintained. I will knock them on not having enough lighting in the bedroom and not enough outlets in the bedroom. I found it difficult to plug in my cellphone near the bed. Other than that, I had an excellent stay.

Was this review helpful? Yes 3
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Jarjeet S, Thank you so much for choosing Brookshire Suites! We do appreciate your business. I appreciate the review you posted on TripAdvisor.com. I am glad you enjoyed your stay with us and I am especially thankful that our team took great care of you while you were here. Thanks again for your comments. Sharon More 

Erding, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2015

We visited Baltimore for a convention and were a group of 11 German women. We felt so welcome, were treated in a very friendly way. The manager even helped to divide the bill between us, he was very patient :) The rooms were great, a lot of space and very clean. Staff was friendly in general and the personnel in... More 

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

DieErdinger, Greetings from Baltimore! Thank you for your review on TripAdvisor. I appreciate you taking the time to write a review. I am glad you enjoyed your visit to Baltimore and I am especially thankful that our team took great care of you while you were here. Comments like yours really help keep them motivated to continually service our guests.... More 

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