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Brookshire Suites Inner Harbor

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120 East Lombard Street, Baltimore, MD 21202
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Brookshire Suites Inner Harbor
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196 Reviews from our TripAdvisor Community

Traveler rating
    110
    55
    23
    6
    2
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48
62
6
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very friendly, helpful staff! Very comfortable bed! Great location. It was easy to walk anywhere along the Inner Harbor and when we wanted to go to the Baltimore Museum of Art, it was a short taxi ride (Great brunch at Gertrudes).

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

The doors to the rooms are very heavy so they slam hard. So if you aren't a light sleeper than this hotel would be ok for you. The slamming of doors is continuous except from midnight to 4:00am. These were the hours I actually got any sleep. The breakfast was nice and the staff are friendly. All in all, this... More 

Was this review helpful? Yes
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

First, thank you for choosing Brookshire Suites. I appreciate you taking the time to share your comments regarding your recent stay. Your recent stay does not reflect the typical guest experience at our hotel. I am sorry to hear the noise kept you from getting a good night sleep. It is never our intention to inconvenience our guests. I am... More 

British Columbia, Canada
Top Contributor
305 reviews 305 reviews
77 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed 1 week ago

Some very good things: the staff were friendly and helpful. Location is good. Rooms are large. Beds are comfy. Internet is excellent. Some of the "less good" things: although recently renovated, it still is a bit beat up. Ceilings are (7' in the hallways) which gives a dingy feel. Lighting isn't that great. Pretty clean, not really clean. Breakfast industrial.

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you so much for your recent visit to Brookshire Suites and for posting a review of your experience on TripAdvisor. Not all of our rooms have low ceilings, most of our rooms are very large spacious. Unfortunately the suite you were assigned to did, and I do apologize. Overall, I am glad you enjoyed your stay and hope to... More 

Marietta
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was very clean and with lots of amenities. The bedroom was in a separate room, which was very convenient. Good water pressure in the shower. The breakfast choices were very good, with a view of the harbor. Staff was friendly and very helpful. Even though the hotel is located in the Inner Harbor area, the noise level was... More 

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you so much for your recent visit to Brookshire Suites and for posting a review of your experience on TripAdvisor. We appreciate your business and we hope to see you the next time you are in Baltimore! Best, Sharon More 

NEW JERSEY
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this lovely boutique hotel in April.. greeted at front desk by Yolanda who was super sweet and very helpful. The decor of the hotel is cool and minimalist with a funky rock vibe twist. The one bedroom room we stayed in was like an apartment..it was just awesome, the living room had a leather couch that had a... More 

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you so much for choosing Brookshire Suites! I appreciate the review you posted on TripAdvisor.com. I am so please to read your posting about Yolanda. We're very fortunate to have such a great group of individuals working at the hotel. Thank you for taking time to recognize Yolanda’s efforts! Thanks again for choosing Brookshire Suites. We hope to see... More 

Falls Church, VA
Contributor
18 reviews 18 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location just off the Inner Harbor, plenty of space in a 1-bed suite, friendly staff, breakfast included (continental with a few hot options)...all around good stay. The only downside is the living room couch - back cushions don't stay on and are pretty uncomfortable. But, small minus overall.

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Greetings from Baltimore! Thank you for your review on TripAdvisor. We always appreciate feedback from our guests. You are so right about our location; it's great you can walk to everything! Brookshire Suites is located one block from the Inner Harbor, 2 1/2 blocks from the Convention Center and 6 blocks from Camden Yards. Thanks again for choosing Brookshire Suites.... More 

Hampton, Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was visiting Baltimore Inner Harbor with my niece to tour the Aquarium and other attractions in the Inner Harbor. I chose this hotel based on its proximity to the Inner Harbor as well as reviews by other guests. I was not disappointed. We arrived earlier than normal check in (about 3 hours) but was told by the front desk... More 

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for your review on TripAdvisor.com. I greatly appreciate your feedback. I am glad you enjoyed your visit to Baltimore and I am especially thankful that our team took great care of you while you were here. Comments like yours really help keep them motivated to continually service our guests. We are lucky to have Lynnae as a part... More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went to Baltimore for some baseball, sightseeing and crabs. This hotel was close to all of it. Very convenient, parked the car across the street in the public garage and forgot about it for 3 days. The rooms were great, we had a view of the inner harbor and free breakfast is served in the rooftop dining room with... More 

Was this review helpful? Yes 3
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Greetings from Baltimore! Thank you for your review on TripAdvisor. We always appreciate feedback from our guests. You’re right about our location; we are centrally located in the heart of the Inner Harbor, just one block from the waterfront and 6 blocks from Camden Yards. Thanks again for choosing Brookshire Suites. We appreciate your business and thank you again for... More 

Charleston, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had about 30 people to feed, and because of civil disturbances in the city, all restauarants were closed and the hotel did not have a formal restaurant, which was a difficult circumstance for anyone organizing a large meeting. However, the staff worked a miracle and reached out to a local restaurant, organized a wonderful meal, reached out to their... More 

Was this review helpful? Yes 2
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Greetings from Baltimore! Thank you for your review on TripAdvisor. I appreciate you taking the time to write a review. I am very pleased to read your posting about our team members. We are very fortunate to have such a great group of individuals who sincerely care about serving our customers. I’m glad our team was able to provide your... More 

Halifax, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I got a great deal on this hotel through a 3rd party booking site, which sometimes gets you 3rd rate service and a bad room - I'm happy to say that the service here was fantastic, and the room was spotless, quite large, and even had a sliver of a harbor view. All staff that we encountered seemed very genuine... More 

Was this review helpful? Yes 1
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review

Thank you for staying with us at Brookshire Suites. I'm happy that you enjoyed your trip to Baltimore. I appreciate you taking time to write a review. Thanks for all the complements! We are centrally located in the heart of the Inner Harbor, just one block from the waterfront and a few blocks from all the major attractions. I am... More 

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