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BEST WESTERN PLUS Hotel & Conference Center

3.0 of 5
5625 O'Donnell Street, Baltimore, MD 21224
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BEST WESTERN PLUS Hotel & Conference Center
Ranked #39 of 74 hotels in Baltimore
4.0 of 5 stars 114 Reviews
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114 reviews from our community

What travelers say about this hotel
  • Inner Harbor(10)
  • Free shuttle(6)
  • Very nice(3)
Traveler rating
    31
    38
    16
    13
    16
Only show reviews for Family (32) | Couples (27) | Business (17)
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW
1
person found this review helpful

Stayed in 2011 just a short trip but it was a great hotel.Rooms were clean and there is even a dinner theater. My son loved the show. People were great will definitely go baclk.

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Oklahoma City, Oklahoma
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 20, 2012

We found the room dirty and the bathroom in horrible shape. It seemed as if normal cleaning was done, but not normal maintenance. The bathroom had a vent that was full of dirt and dust, with several streamers of dust and dirt hanging from the vent blades. The overall feeling of the room was that the bare minimum was being... More

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Fulton, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 12, 2012

Stayed for Just one Night April 29th, checked out on the 30th! Rooms have been upgraded since I stayed there 5 years ago and the hotel was Much cleaner this time. Front Desk Staff very Friendly, and the Complimentary Breakfast in the Restaurant was Terrific!

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Terrebonne, Canada
Top Contributor
54 reviews 54 reviews
Reviews in 45 cities Reviews in 45 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed May 8, 2012
2
people found this review helpful

We took the Stay, Park & Cruise Package with a back and forth Cruise Port Shuttle, and we were impressed how everything went smoothly. We had reserved on Internet given a Hotel DepartureTime to the Ship and we got back a Confirmation from KD Elite Shuttle Company with desired time confirmed. We arrived quickly at this BW after leaving the... More

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JanetCampbell, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
May 10, 2012

Thank you for this excellent review. We always strive for excellent customer service and a positive experience for our guests. It sounds like we achieved our goal! More

Portland, Maine
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 3, 2012

Nice enough inside, but outside area was a wasteland, truckstop & deserted travel plaza, one fast food restaurant, and nothing else. Service at the in-hotel restaurant & bar was lackadaisical at best. Keep driving is my advice....

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JanetCampbell, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
May 8, 2012

We always appreciate valuable input from our guests, but would like to address a few of the words used to describe the exterior of our hotel. The Travel Plaza attached to this hotel has been closed for over a year and will soon open as a beautiful Country Western Nightclub. It may look desserted from the outside, but I can... More

PA
Senior Contributor
35 reviews 35 reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 1, 2012

First of all, this property is within hearing distance of an overhead highway (I-95). Secondly, there's a bus terminal 'round the corner, and a truck stop in the front. So, there is plenty of activity around the exterior. However, the interior is top notch, well kept.

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JanetCampbell, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
May 3, 2012

We appreciate the fact that you found the hotel interior to be top notch, but just wanted to say a few words about the exterior. We are, indeed, conveniently located right off I-95 and you can hear the traffic traveling along the interstate when you are outside, but I've never had a guest complain of traffic noise while inside the... More

South Jersey
Senior Contributor
32 reviews 32 reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 9, 2012
4
people found this review helpful

My daughter and I stayed here last Friday night. We had reservations to see "Hairspray" at Toby's Dinner Theater (which is right inside the hotel) and didn't want to make the 2-hour drive home after the show, so we elected to stay overnight. Check-in went smoothly, and our room was fine. We almost took the free hotel shuttle to the... More

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JanetCampbell, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review
May 7, 2012

Thank you for your kind review and pointing out the convenience of staying at the Hotel and attending Toby's Dinner Theatre of Baltimore. I must admit I was a little bit surprised to hear your review of the breakfast. We actually take great strides to offer an upgraded complimentary breakfast with scrambled eggs, sausage, and the Belgian waffle stations. There... More

Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 27, 2012
2
people found this review helpful

I am skeptical of any hotel in the Baltimore area, but this one was clean and very comfortable. The bed spreads could use updating and the front desk staff was not particularly nice, but I did not have to interact with them much. The breakfast was decent, not the best I've had. On weekdays there was an omelet station, which... More

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See 2 more reviews by joynpain829 for Baltimore
East Brunswick, New Jersey
Senior Contributor
35 reviews 35 reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 20, 2012
2
people found this review helpful

I stayed here for a night with couples. We went to the inner harbor and came back to just sleep. Beds were comfty, clean, and quiet. I have to say the man up front Kal was so helpful with every request I had. If you need to get things done ask for him! He made personal calls all night for... More

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State College, PA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 4, 2012
4
people found this review helpful

This review of 4 stars (or circles, or whatever tripadvisor uses) is a mixed review. I would give the hotel rooms a 2-3 star rating. I would give the shuttle service a 5+ star rating. The rooms (at least our room) was a bit dated. The toilet didn't always flush easily and the shower filled with water. It wasn't a... More

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Additional Information about BEST WESTERN PLUS Hotel & Conference Center

  • Best Western Hotel Baltimore
  • Best Western Baltimore
  • Baltimore Best Western
Address: 5625 O'Donnell Street, Baltimore, MD 21224
Price Range: $

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BEST WESTERN PLUS Hotel & Conference Center
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