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BEST WESTERN PLUS Hotel & Conference Center

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5625 O'Donnell Street, Baltimore, MD 21224
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What travelers say:
Very nice
(8)
Inner Harbor
(8)
Free shuttle
(5)
BEST WESTERN PLUS Hotel & Conference Center
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BEST WESTERN PLUS Hotel & Conference Center
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621 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Chester, Pennsylvania
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed for three days for John Hopkins Hospital surgery. The location is perfect for this purpose. The medical facility was at a walkable distance, about one mile away. There is also a shuttle, provided free, but we found it to be unreliable. We made reservations 45 minutes prior to the planned departure as required, but twice the shuttle did... More 

Was this review helpful? Yes
Colonial Heights, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

The staff here was great. Hotel was clean. Large, free, breakfast buffet every morning. Free parking. The best part was the free shuttle. Not knowing our way around the city, and with parking within the city being difficult and expensive, the shuttle was an indispensable asset. Several drop-off and pickup locations offered. We scheduled rides into the city every morning... More 

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Rocky Mount, Virginia
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is close to Johns Hopkins Bayview and gives a good discount for patients. However, it is lacking in some areas. We have stayed several times and have found the personnel to be helpful most of the time. Our latest visit was in March for 4 nights. As usual, the room (11th floor) was worn and the furniture in... More 

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Lancaster
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It is the best bargain in Baltimore if you need to visit Johns Hopkins. They offer shuttle to both locations plus reasonably price rooms with free parking and free breakfast. They will also shuttle you to inner harbor and pick you up

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Fayette County PA
Top Contributor
87 reviews 87 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here on a Saturday. Arrived at 4 pm and checked in. We were with a wedding party and all had rooms on the same floor. Our room was very clean and updated. The bed was comfortable. We were able to adjust the room temperature easily. The staff at check in was pleasant. At times I had a difficult time... More 

Was this review helpful? Yes 1
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We appreciate you taking the time to share your experience with us on TripAdvisor. I'm sorry the Front Desk agent was unable to help you with the map, but glad to hear he assisted you in getting a cab. The fact that you "would stay here again" speaks volumes and we look forward to your next visit. More 

Graham, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Hotel was nice and clean. Breakfast buffet was great. Food and service in restaurant were great. Was a little bit out of the inner city but it was easily accessible. Taking the shuttle was great but not easy to get a pick up. Waited for over an hour and a half for a pick up.

Review collected in partnership with Best Western

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

I'm happy to hear you found our hotel to be "nice and clean". Our staff works hard to assure you a comfortable stay, so we always appreciate the positive comments. Unfortunately, we are unable to control the traffic around the City and delays do sometimes happen. We apologize for any inconvenience and hope to see you the next time you... More 

Harrisburg, PA, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

We stayed at this motel because of an appointment at Johns Hopkins Medical Center but I had no places to check that on this survey so I checked Business. We liked the fact that you have shuttle service to and from the hospital.

Review collected in partnership with Best Western

Was this review helpful? Yes
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

so, where do I begin? This hotel was TERRIBLE. I had to stay here for 52 nights due to water damage to my home and was placed here by my home owner's insurance to stay at while repairs were being made to my house. My two children and I stayed in a double queen room on the 7th floor for... More 

Was this review helpful? Yes 2
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Thank you for taking the time to share your review. When guests are staying with us for multiple nights such as yours, their room is cleaned every day, but the sheets are only changed every three days. Our Housekeepers are not permitted to move any personal belongings, so if you have items on your night stand or the bathroom counter,... More 

Gibsonville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

First off I was booked with a group for a cheerleading competition on 4/10/14-4/12/15 and when I arrived I noticed the amount was a bit high compared to what the other cheer parents had mentioned they paid but I was too tired to argue the amount from the long drive and proceeded to my room. Once I got in the... More 

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

First, I would like to apologize for the problems you incurred during your visit to our Hotel. As your reservation was made very close to the cut-off date, it could be that there were no double-queen rooms left in the Cheerleading group block. I'm sorry that wasn't made clear to you when confirming your reservation. Thank you for your review. More 

Huntington, West Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I decided to stay here because we were taking a cruise and this hotel offered free cruise parking and transfers. When we arrived check in was a nightmare. The staff was slow to check in guests. When it was our turn to check in a very sourly girl (she kept her name tag hidden with her long... More 

Was this review helpful? Yes 2
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

I apologize for the confusion during check-in and will certainly address the attitude issues with the person that checked you in. It sounds like your reservation included one night's lodging which affords all of our guests free parking while you are staying with us and a complimentary scheduled shuttle to Baltimore's Inner Harbor. Our Park N' Cruise package includes lodging,... More 

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