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BEST WESTERN PLUS Hotel & Conference Center

3.0 of 5 5625 O'Donnell Street, Baltimore, MD 21224
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BEST WESTERN PLUS Hotel & Conference Center
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BEST WESTERN PLUS Hotel & Conference Center
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552 reviews from our community

Traveler rating
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    86
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Owings, Maryland
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We found this hotel and staff have excellent service, beautifully decorated for the holidays, a very comfortable bed, and close to Johns Hopkins Hospital. The hotel was clean. The breakfast was very tasty with a good selection of food items. We will stay here again. They also have a shuttle to Johns Hopkins Hospital.

Review collected in partnership with Best Western

Was this review helpful? Yes
Philadelphia, PA
Contributor
15 reviews 15 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

Actually, I should change the title. The staff is excellent. However, they cannot overcome the poor, run-down condition of this hotel. I was here for two nights for a conference. The conference facilities were deplorable. There were holes in the ceilings and stains on the carpeting, and the elevators have duct tape on the floors! And, while my room was... More 

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Jamestown, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

We had a great experience at this hotel. We stayed here the night before leaving on a cruise. We used the park and cruise package, which included parking for the cruise and transportation to and from the port. The hotel was clean and the staff was friendly. The breakfast buffet was delicious. KD Elite transportation, who the hotel uses for... More 

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Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We appreciate you taking the time to share your experience with our Park N' Cruise package on TripAdvisor. I have shared your review with KD Elite Transportation who works hand-in-hand with our hotel to provide efficient and courteous service. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Althought the restaurant and the beds were not good, the hotel was safe and a good value. My wife was in Hopkins Bayview for an operation and the location of this hotel was very convenient and the special rate for Hopkins patients and family was appreciated.

Review collected in partnership with Best Western

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Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Thank you for pointing out our convenient location. We are in the process of replacing beds one floor at a time, so hope you will come back and try them out. I hope your wife's operation was successful and that she is on the mend so you are able to come back as tourists to Baltimore instead of Johns Hopkins... More 

Altoona, Pennsylvania, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is large, the rooms are a nice size. We had a refrigerator, microwave and coffee maker. The bed was outstanding. Very comfortable. They have a nice serve yourself breakfast that is not fancy but very adequate. This was our 3rd stay as my wife is a frequent patient at Johns Hopkins. The outstanding part of this hotel is... More 

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We are aware of the issues with the tired decor and I'm happy to report the plans for a major renovation beginning in March of 2015. Our "great staff" and our great customers will be seeing improvements in our sleeping rooms as well as the public spaces. Thank you for your review. More 

Lebanon, Pennsylvania, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Although this hotel is older and could use a facelift, their service for Johns Hopkins patients is beyond compare! The free shuttle service to and from the hospital was a godsend. The free breakfast, while by no means fancy, was a great convenience and we had a good meal at the Tradewinds Restaurant. The price was reasonable and the staff... More 

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Our staff works hard to provide excellent customer service and we're happy to hear reviews such as yours touting "our staff couldn't have been nicer". Thank you for sharing on TripAdvisor. More 

Georgia
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean and very large room. We were on the 10th floor and had a fantastic view from our big clean window. Great breakfast too. The restaurant was big and clean and attractive. A high end Best Western. The surrounding area is mostly industrial with not much nearby for food or entertainment.

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Due to the solid construction of this hotel, all of the rooms are very quiet and guests are not bothered by outside traffic noise. We appreciate your you taking the time to share your experience. More 

Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was here for a family wedding over the Labor Day weekend. I had to ask to be moved twice. First time, I saw insects on the window sill. Second time, numerous problems with the hotel keycard system. Even in the third room, there were problems with the keycard system, and furniture was moved away from the wall, into the room.... More 

Was this review helpful? Yes 1
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Thank you for your review. Unfortunately, we were dealing with an infestation of lady bugs in several of our rooms, but that issue has been resolved. I'm sorry for any inconvenience you incurred during your stay. There is a 3 year plan for renovations beginning in March of 2015, so we hope to see you again the next time you... More 

Montreal, Canada
Contributor
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm not a fan of Best Western Hotels but this one is quite nice in the lobby and my room was large and clean. The price was also very reasonable for Baltimore area. However, the heating remained a mystery during my two nights stay. I got in the room, thé temperature was 82F. Obviously, I reduced it to 72F. Around... More 

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Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

I apologize for the problems you incurred with the heating system in your room. We encourage guests to report problems in their room so we can have maintenance address the issue right away. Thank you for your review and thank you for choosing Best Western Plus. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My stay was for business and I had some work to do, but the hotel was great. Very nice lobby, 24-hrs gym and the heated pool are great. The room comes with a mini fridge, iron, ironing board, blow-drier, coffee-maker, and complementary breakfast and Wi-fi. I had a desk and a very comfortable bed. The mattress was awesome. The breakfast... More 

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Thank you for pointing out the amenities we offer in every room. It's always nice to hear when an employee provides exemplary service, but even nicer when it is shared on TripAdvisor. We look forward to seeing you the next time you are in Baltimore. More 

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Additional Information about BEST WESTERN PLUS Hotel & Conference Center

Address: 5625 O'Donnell Street, Baltimore, MD 21224
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hotel & Conference Center 3*
Number of rooms: 175
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Also Known As:
Best Western Plus Hotel Baltimore
Best Western Plus Hotel And Conference Center
Best Western Hotel Baltimore
Best Western Baltimore
Baltimore Best Western
Hotel Style:
#4 Best Value Hotel in Baltimore
#14 Romantic Hotel in Baltimore
#27 Business Hotel in Baltimore

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