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BEST WESTERN PLUS Hotel & Conference Center

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5625 O'Donnell Street, Baltimore, MD 21224
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BEST WESTERN PLUS Hotel & Conference Center
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BEST WESTERN PLUS Hotel & Conference Center
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652 Reviews from our TripAdvisor Community

Traveler rating
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247
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pennsylvania, USA
Top Contributor
70 reviews 70 reviews
22 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was an o.k. stop for an overnight. The location was easy off the Interstate. The lobby and rooms seemed outdated and could use a refresh, but our room was clean enough. The staff was friendly. The breakfast was promoted as a "hot buffet", but was merely a continental breakfast with some powdered scrambled eggs and poor quality sausage added.... More 

Was this review helpful? Yes
Central Florida, Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

First I would like to start with some of the good things about this location. The free shuttle is great. It will save you ton on parking and tolls. The rooms are nice. Well kept and the one we stayed in did not smell. The staff is friendly for the most part but seem to lack management. However, this is... More 

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

I would like to apologize for not meeting your expectations during your stay with us. Please know that our GM is meeting with the manager of the Comedy Factory to discuss your issues. Also, we are also in contact with our vending machine company to make sure all of the machines are in operating order. We appreciate you taking the... More 

Santo Domingo, Dominican Republic
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Water damage being worked on a few floors. Best to avoid them. The stench is too much. See pictures. We did get moved to a better room on request. Staff overall good. Place not family friendly. We checked in late and there were too many drunk groups. One guy even went as far as making wildly inappropriate comments to my... More 

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

I would like to apologize for any inconvenience you incurred during your stay. Due to an unfortunate accident that involved flooding on the 8th floor, there were many rooms affected. We brought in a professional restoration company and the clean up should be completed by the end of this week. Our hotel does host many private events and some do... More 

pittsburgh
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

In town for just one night. Location very convenient off the interstate. Clean. Friendly, professional front desk staff. Breakfast buffet was very nice- staff friendly. We needed to get on the road early and happy to see breakfast open promptly at 6:30. Got in the pool for a few minutes. It was semi-clean looking. Comedy club somewhere upstairs in the... More 

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Thank you for your "great" review and thank you for choosing the Best Western Plus. We wanted to let you know that we are working closely with The Comedy Factory staff to alleviate any crowding the lobby to make entering the hotel easier for our guests. More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Relatives live in the Canton area. This hotel was convienently located to that area. Good price for room with plently of parking. Enjoyed breakfast & wifi Also a lot les traffic than Fell's or Harbour East..

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Thank you for your review and thank you for pointing out our convenient location. We hope to see you the next time you are visiting your friends in Canton. More 

King George, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

It's nice having a shuttle to take you back and forth to the hospital. The food in the restaurant is good but some is a bit pricey. Our only 'complaint' is the coverlet vs a bedspread. It was hard getting the temperature in the room at night regulated to where we were comfortable with the coverlet being thick.

Review collected in partnership with Best Western

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

Thank you for your TripAdvisor review. I will address the issue of the coverlet with our General Manager since it seems to have been too warm for your comfort level. We look forward to your next stay with us. More 

Martinsburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The night started out okay. We went to eat in the hotel restaurant. We was the first table seated and the waitress took our and than took another tables order causing her to stack checks for kitchen. I had a party of 3 the other table a party of 7. The party of 7 food was served before my party... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We apologize for the service you received in Tradewinds Restaurant. This issue has been discussed with the Restaurant Manager to make sure it doesn't happen to another guest. Unfortunately, we have no control over the fire alarm system and the length of time it took for the Fire Department to turn off the alarm. I'm sorry for the inconvenience and... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I paid a hefty price for a double room at the Best Western Plus, which looked really nice on the internet. After flying all afternoon on connecting flights, and a long wait at the airport for Super Shuttle, I arrived at the Best Western Plus around 10:15pm. Again, I had to wait because a huge band of long haired rockers... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We would like to apologize for the level of service you received during your stay with us. Our staff is trained to exceed guests' expectations and that did not happen. You should have been warned of the accidental flooding and the clean-up process that was going on during your stay. Besides the restoration of the rooms affected with the flooding,... More 

Suffolk
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a fairly basic hotel, but clean and reasonably comfortable. The harbour hotels in Baltimore are very expensive, and this place really scores with its free mini-bus to & from the areas of interest.

Was this review helpful? Yes 2
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We appreciate you taking the time to write a review and pointing out our shuttle services to the Inner Harbor in Baltimore. We're glad you made "a good choice" and stayed with us. We look forward to your next visit. More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I read some of the reviews and was concerned that possibly that the hotel had gone terribly wrong since our previous visit.i decided to try the hotel again and was glad I did. The hotel did a fine job from the front desk, room, taking us to Inner Harbor and arranging for transportation to the cruise ship as well as... More 

Was this review helpful? Yes 3
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

All of our staff, especially Raynell, appreciate your very positive review. Our "Park N' Cruise" package has become very popular because of the value and the shuttle services. We look forward to seeing you again the next time you cruise out of Baltimore. More 

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