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SpringHill Suites by Marriott Baltimore Inner Harbor

Certificate of Excellence
3.0 of 5
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120 East Redwood Street, Baltimore, MD 21202
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SpringHill Suites by Marriott Baltimore Inner Harbor
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Ranked #19 of 60 Hotels in Baltimore
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
ScooterM52 Wayland, Massachusetts
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327 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wayland, Massachusetts
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

OK, so no one was out walking around at 9:30 p.m. Orioles not home. But no obvious restaurants around for a late arrival. The advertised self-service bar? Closed (November?). The fitness center? A treadmill and a recumbent bike. Room was clean and large, and dark with limited TV. Breakfast was a fresh buffet, good. Staff friendly.

Was this review helpful? Yes
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for your comments regarding the cleanliness of your guestroom and breakfast. Your feedback on the facilities is very valuable to the hotel as we plan for a renovation later this year. Again, thank you for sharing. Regards, Roger Buck General Manager More 

Townsend, Tennessee
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is a few blocks from Inner Harbor and about 8 blocks from Camden Yards. It is in an older property, but has been converted to the Suites. Check in was pleasant, I had a wonderful, young lady helping me...very helpful and friendly. I used the Valet parking. The drivers were prompt with my car and carful. The room was... More 

Was this review helpful? Yes
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

We are glad to read that our hotel was a good place to stay. We hope to have you as our guest again when you are in Baltimore. Thank you for sharing your comments. Regards, Roger Buck General Manager SpringHill Suites Baltimore Downtown/Inner Harbor More 

Coal Township, PA
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a great hotel for the $$. Very clean and conveniently located, not far from inner harbor and only a few blocks to Camden Yards. The lobby is really cool (old bank) and the room was a nice size and reminiscent of the newer Spring Hill Suites I have stayed in. Valet was perfect, service was good and attentive.... More 

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Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

It was great to have you as our guest at the SpringHill Baltimore Inner Harbor. Thank you for sharing your comments. Regards, Roger Buck General Manager SpringHill Suites Baltimore Downtown/Inner Harbor More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

We've stayed here before & were very happy. This is our last visit. Bathroom floor was dirty when we arrived. Bed's headboard broken & banged on wall, we stuck a pillow behind it. Next afternoon came back @ 5PM, room not touched. Harried looking housekeeper was down hall, all I wanted was clean set of towels. She had only bath... More 

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Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

When I started to read your review I was excited that you had stay here before and decided to be our guest again. After reading further I was very disappointed that we did not meet your expectation during your recent stay. I can understand your frustration with not receiving the service or amenities as you requested. I hope you will... More 

Dallas, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, very close to the inner harbor. The hotel was very clean, and our room was nice and spacious, there was also free breakfast. The staff was very friendly and greeted us everytime we walked in! If I visit Baltimore again, I would stay here!

Was this review helpful? Yes
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

We truly enjoy having our guest come back and stay at the hotel. It is our goal to make you feel welcomed when you are our guest and want to return. Your comments mean a lot to the team. Regards, Roger Buck General Manager SpringHill Suites Baltimore Downtown/Inner Harbor More 

Washington DC, District of Columbia
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here a few times on work trips in the king suite. The suites have a fridge and a microwave and are overall very well decorated. The front desk staff has always been friendly and helpful. There is no hotel-specific parking, so they encourage valet parking which is over $30 per day. I usually choose to park on... More 

Was this review helpful? Yes
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for your great comments. It means a lot to the team to read that we were able to provide you with excellent service. It was our pleasure having as our guest. Regards, Roger Buck General Manager SpringHill Suites Baltimore Downtown/Inner Harbor More 

Philadelphia burbs
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel met the basics: clean room that had space for 2 adults and 2 kids in a very good location. Hotel is a converted bank building so lobby and rooms have high ceilings and sometimes interesting layouts (friends of ours in the next room had a narrower walkway between main room and bed room and a stand-alone closet area that... More 

Was this review helpful? Yes
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for the wonderful feedback. It was a pleasure reading about your experience at the hotel and sharing your comments with the staff. We enjoyed having you as our guest and hope to see you again when your traveling to Baltimore. Regards, Roger Buck General Manager SpringHill Suites Baltimore Downtown/Inner Harbor More 

1 review
5 of 5 stars Reviewed May 24, 2015 via mobile

One of the friendliest hotels we've ever stayed at; The staff couldn't have been nicer and more accomodating. The hotel is beautiful and very clean. We stayed for two nights for our son's graduation and when traveling to Baltimore again will definitely stay there...old world charm and hospitality.

Was this review helpful? Yes
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

It is great to read that you felt welcomed at our hotel. It means a lot to the SpringHill Suites Baltimore team, that our guest receive a warm welcome. It was or pleasure having you as a guest. Regards, Roger Buck General Manager SpringHill Suites Baltimore Downtown/Inner Harbor More 

Baltimore
Level Contributor
4 reviews
5 of 5 stars Reviewed May 22, 2015

I stayed at Springhill in order to accomodate my family from out of town for a funeral and to make it to my job a block away in the morning. When I checked in a day early, the staff was very welcoming and for the most part had rich personalities. Gary assisted me in getting checked in and checked up... More 

Was this review helpful? Yes
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for your comments regarding our very friendly staff. It was our pleasure having stay to SringHill Suites Baltimore. We look forward to having you a guest in the future. Regards, Roger Buck General Mananger SpringHill Suites Baltimore Downtown/Inner Harbor More 

East Greenwich, Rhode Island
Level Contributor
209 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
3 of 5 stars Reviewed May 20, 2015

I have to start this review by saying that normally I love Springhill Suites. I find their new or remodeled properties have a great modern feel to them, and are usually very comfortable. Unfortunately, this property in Baltimore' Inner Harbor area is just no modern, or hip, and was lacking in some key details for me. First, one of the... More 

Was this review helpful? Yes
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

It was disappointing that we were not able to deliver a much better than average experience during your stay. It is our goal to always be better than average. Thank for sharing your feedback. We hope to have a chance to deliver a better experience to you in the future. Regards, Roger Buck General Manager More 

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