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SpringHill Suites by Marriott Baltimore Inner Harbor

Certificate of Excellence
3.0 of 5
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120 East Redwood Street, Baltimore, MD 21202
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SpringHill Suites by Marriott Baltimore Inner Harbor
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Ranked #18 of 60 Hotels in Baltimore
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
bostonpike Philadelphia burbs
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320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia burbs
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Hotel met the basics: clean room that had space for 2 adults and 2 kids in a very good location. Hotel is a converted bank building so lobby and rooms have high ceilings and sometimes interesting layouts (friends of ours in the next room had a narrower walkway between main room and bed room and a stand-alone closet area that... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

One of the friendliest hotels we've ever stayed at; The staff couldn't have been nicer and more accomodating. The hotel is beautiful and very clean. We stayed for two nights for our son's graduation and when traveling to Baltimore again will definitely stay there...old world charm and hospitality.

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Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

It is great to read that you felt welcomed at our hotel. It means a lot to the SpringHill Suites Baltimore team, that our guest receive a warm welcome. It was or pleasure having you as a guest. Regards, Roger Buck General Manager SpringHill Suites Baltimore Downtown/Inner Harbor More 

Baltimore
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed at Springhill in order to accomodate my family from out of town for a funeral and to make it to my job a block away in the morning. When I checked in a day early, the staff was very welcoming and for the most part had rich personalities. Gary assisted me in getting checked in and checked up... More 

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Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for your comments regarding our very friendly staff. It was our pleasure having stay to SringHill Suites Baltimore. We look forward to having you a guest in the future. Regards, Roger Buck General Mananger SpringHill Suites Baltimore Downtown/Inner Harbor More 

East Greenwich, Rhode Island
Top Contributor
177 reviews 177 reviews
133 hotel reviews
218 helpful votes 218 helpful votes
3 of 5 stars Reviewed 1 week ago

I have to start this review by saying that normally I love Springhill Suites. I find their new or remodeled properties have a great modern feel to them, and are usually very comfortable. Unfortunately, this property in Baltimore' Inner Harbor area is just no modern, or hip, and was lacking in some key details for me. First, one of the... More 

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Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

It was disappointing that we were not able to deliver a much better than average experience during your stay. It is our goal to always be better than average. Thank for sharing your feedback. We hope to have a chance to deliver a better experience to you in the future. Regards, Roger Buck General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

I only stary at Marriotts and this is by far one of the best ones I have stayed. The customer service was unbelievable. I couldnt of asked for better. Everyone was so friendly and went out of their way to offer advice, or get us a car, or a place to eat. Next time I am in the area I... More 

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Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for your kind words. It means a lot to the team to read that felt they were awsome. We enjoyed having stay at the hotel and hope to see again when your in Baltimore. Regards, Roger Buck General Mananger SpringHill Suites Baltimore Downtown/Inner Harbor More 

Gloversville, New York
Top Contributor
99 reviews 99 reviews
44 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 15, 2015

Chose the hotel because of location and a reasonable rate for the night . We did utilize the valet parking which was very convenient. The following day the car was ready for us when we requested it.. The staff at the property are very nice, young woman at check in was efficient and very helpful, especially in directing us to... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Hello mss12078, Thank you so much for your response and your feedback of the Springhill Suites Baltimore Inner Harbor. We have shared your review with our team and we are pleased you enjoyed your stay with us. Please come and visit us again, we would love to have you back! Best Regards, More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed April 12, 2015

SpringHill Suites by Marriott is located 2 blocks from the Inner Harbor. Beautiful area in the day. At night, a few undesirables everywhere. But, I never felt unsafe. The hotel is going to be totally renovated later this year. This will remedy a couple small weaknesses of the hotel such as hard mattress, etc. Free breakfast was excellent for the... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear BBB2, We appreciate you for sharing your experience at the Springhill Suites Baltimore Inner Harbor and we will share your feedback with our team. We look forward to having you back at our brand new hotel. We are so excited about our renovation and cannot wait to share it with you. Have a great day on purpose! More 

New York City, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 9, 2015

we spent one Fri. evening. the hotel itself was fine. However, it's perhaps next to a bar/lounge. Betw 11pm to 2 AM, there were people chanting loudly on the street that kept us from sleeping. Again the hotel is OK but not in a good location.

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Wangster2014, We are truly sorry for the noise interruption you had to deal with during your stay. Our goal is to ensure you feel comfortable and get a great night sleep. Our hotel is scheduled for a renovation at the end of the year and we are excited for the new designs in place for our property. I hope... More 

Upstate NY
Top Contributor
52 reviews 52 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 9, 2015

Our family of 4 spent 2 nights here recently for a mini spring break get-away. We chose this hotel due to it's reasonable price, tripadvisor ratings and close proximity to the harbor. We found the hotel to be very clean and all staff were helpful and courteous. We enjoyed the complimentary breakfast, which offered a variety of items (waffles, eggs,... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear JKumpon, We appreciate you for sharing your experience at the Springhill Suites Inner Harbor. Our goal is to make you feel right at home and meet your traveling needs. I hope you thouroughly enjoyed your time at the Harbor with your family while you were on spring break... there is certainly a lot to do and see from the... More 

new york
Top Contributor
81 reviews 81 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 6, 2015

We arrived at this hotel at midnight. The valet does the hotel across the street also and we had to wait for them to find someone. The valet keeps the car in the street which Is public parking for 32 which I could have done ourselves which really aggravated us. The hotel is clean and the breakfast was great. We... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Jos3girls, We are pleased that you chose our hotel to experience the livelihood of Baltimore City. Please accept our sincerest apology for the parking staff not being present at your time of arrival. We have on off-site parking garage that we utilize daily. Thank you for your feedback in regards to the cleanliness and staff service of our hotel.... More 

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