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SpringHill Suites by Marriott Baltimore Inner Harbor

Certificate of Excellence
3.0 of 5
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120 East Redwood Street, Baltimore, MD 21202
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1 room 1 adult
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SpringHill Suites by Marriott Baltimore Inner Harbor
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358 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have had a lot of very good hotel service over the years, but I really felt like I was staying with friends when I stayed here. Lauren was so friendly and helpful at the front desk and the rest of the staff was also. We were there during the Superbowl, and we were all watching the game while seated... More 

Helpful?
Thank jeantillery
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank for sharing your experience. It is our goal to make our guests feel like they are at home when stay with us. Lauren and the entire SpringHill Suites Baltimore Downtown team really take pride in reading your comments. Within the next two weeks the lobby renovation will be completed with new spacious seating and TV's. Thank you again for... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed after a late night concert at Royal Farms arena. Great location (felt safe walking from the arena to the hotel, even at 2:30AM!), very comfortable rooms, attentive staff and a super comfortable bed. Excellent coffee. Overslept and missed the free breakfast. No worries, plenty of restaurants nearby. Including my personal favorite, Miss Shirley's Cafe. Will stay again to catch... More 

Helpful?
Thank Tracy M
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

I was pleasure to read that you felt safe during your stay. Safety and security of our guests is a high priority for the SpringHill Suites Baltimore Downtown/Inner Harbor team. We are a very short walk from Royal Farms Arena, one block from the Inner Harbor, Power Plant, and other popular attractions in Downtown Baltimore. Are central location is also... More 

NW California
Level Contributor
64 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a hard review to write because this hotel is hit and miss. One staff member could be great but others were very poor. Check in, for example, went very smooth and efficient. The room was not ready and our luggage was stored and easily picked up when we returned. But after check out, we again stored our luggage.... More 

Helpful?
Thank kfhm
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share your experience as a guest at the hotel. As we continue to refresh the property and focus on guest service to create a memorable stay, your feedback is very valuable. We apologize that our service did not meet your expectations. We will be reviewing your comments together as a team, to help... More 

1 review
5 of 5 stars Reviewed January 5, 2016 via mobile

From our arrive to departure. Arrive valet right out front to help. Our check in was easy and welcoming. When key didn't work for our room, very nicely new keys and apologize. Breakfast very good,something for everyone. Inner harbor two blocks and minutes to walking. We walked to everything. Calling and getting car from valet was easy to deal with.... More 

Helpful?
Thank KIMBERLY I
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

It was a pleasure having you as our guest. We are pleased that our newly refresh guestroom and location near all the popular attractions and venues was perfect for your visit to Baltimore. Thank you for taking the time to share your experience. Your comments are very valuable to SpringHill Suites Baltimore Downtown Inner Harbor team. Regards, Roger Buck General... More 

Raleigh, NC
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 4, 2016

We were given and I quote "A newly renovated suite on the highest floor" Room 1101. There was a spacious front room with a sky light and tiny window and a desk lamp. It was too dark for me. The bedroom had a "small" King bed? There were two tiny windows there as well. I had to stand on my... More 

Helpful?
Thank Eagleyes737
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for being our guest during your visit to Baltimore. We are pleased to read that you would stay with us in the future and look forward to having you as our guest. It was great to read that our location was perfect for your visit. Also, thank you for your detailed feedback of your experience at the hotel.... More 

Dale City, Virginia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 21, 2015

I stayed here on December 18th because I was going to a show and didn't want to drive back home to the DMV area late. I got a room rate that included breakfast and a valet parking voucher and I'd say it was a great rate to include all of that. The hotel is undergoing construction but the lobby area... More 

Helpful?
Thank SRainey81
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Your feedback on the new décor and the hotel refresh is very valuable. The entire hotel including the Lobby will be completed by the end of February 2016. We partner with the Soundstage and other attractions and venues in the Inner Harbor and downtown area. It was good to hear that our location was ideal for your visit to Downtown... More 

Durham, NC
Level Contributor
186 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed December 18, 2015

We recently visited the SpringHill Suites for a wedding. Our two night stay was wonderful and relaxing. We definitely recommend staying here. First, the location is great! It is a very short walk to the Inner Harbor (I made the walk in heels following the wedding). We felt very safe walking around at night. Each morning, we would go for... More 

Helpful?
Thank aboyer8
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for sharing your experience at the SpringHill Suites Baltimore Downtown. It was a pleasure to have you as our guest and to read that our location, just one block from the Inner Harbor and within walking distance of all the major attractions was perfect for your trip to Baltimore. You feeling safe and secure is a priority of... More 

Maryland
1 review
5 of 5 stars Reviewed November 24, 2015

Great hotel, VERY friendly staff, cool old decor and very centrally located, all for a reasonable price. Did I mention the staff? Very very helpful and nice... especially Carnisha at the front desk and Rob from the valet!

Helpful?
Thank Kilsh
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for your feedback and kind words about the staff. It means a lot to Carmisha, Rob and the entire SpringHill Suites Baltimore team, to read that they were able to make your stay memorable. Also, that our location was ideal for you during your time in Baltimore. The fact that we are located close to all the attractions... More 

Richmond, Virginia
1 review
2 of 5 stars Reviewed November 18, 2015

Positives: great location, cool meeting space in bank vault, "fair" customer service Negatives: WORST workout space I have seen - 2 pieces of cardio equipment from the 1980's - seriously!, lumpy beds, external noise is bad, breakfast selection was week. For folks on the road who already eat poorly, having a good gym is important to "balance". A good night... More 

Helpful?
Thank JMRtravels2015
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share your experience. We agree that when traveling it is important to have a good balance. We have begun a refresh at the hotel. Upgrading of mattresses and bedding are a part of the refresh. Also, the fitness center is a priority for the hotel. We know that these are important elements for... More 

Coppell, Texas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 27, 2015

We went to Baltimore to visit our son for parents weekend. This was one of the hotel's the university suggested. Great location within walking distance of the Inner Harbor. The room started out promising....nice and big with tons of space...could have fit 6 people in the room. 4th floor out of 10. Then it went down hill from there. After... More 

Helpful?
1 Thank Laura F
Roger B, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

We value our relationship with the University and the parents that stay with us on different occasions when visiting Baltimore. We are very disappointed that your stay was not a memorable experience. It was difficult to contact the appropriate people to assist with the hot water system over the weekend. We truly understand how this negatively impacted your stay and... More 

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