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SpringHill Suites by Marriott Baltimore Inner Harbor

Certificate of Excellence
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120 East Redwood Street, Baltimore, MD 21202
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SpringHill Suites by Marriott Baltimore Inner Harbor
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Ranked #18 of 59 Hotels in Baltimore
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Heather G
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305 reviews from our community

Traveler rating
    147
    102
    38
    10
    8
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84
68
13
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (305)
  • Mar-May only
    (71)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (65)
All months
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel was beautiful. Staff was very nice. I don't know if they were supposed to change our sheets daily or just make the bed, but the sheets were never changed. The bedroom tv also had some issues and took a long time to cut on. You couldn't change the volume with remote and couldn't change channel without punching in the... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Heather G, Thank you for so much for your response and I appreciate your feedback. I am truly sorry for the inconveniences you experienced during your stay. Our goal is to ensure you are 100% satisfied with your stay and provide exceptional service to our guests. I would love to have you back at our hotel the next time... More 

Michigan
Top Contributor
65 reviews 65 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a really nice hotel except the area is creepy. 2 different homeless men approached us twice asking for money just outside the doorway. The valet is extremely slow. We waited anywhere from 25-40 minutes for our car. Not during a busy morning rush either. The room we had on the 4th floor was ok. Not up to par... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Rebe79, Thank you for taking out the time to share your feedback with us and we greatly appreciate your feedback. I am trully sorry for the issues you encountered during your stay. We take pride in providing exceptional service to our guests so thank you for acknowledging our staff. Our property will be renovated at the end of this... More 

Dallas, Texas
Top Contributor
57 reviews 57 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

let me begin by saying that i reached Baltimore at around 11pm edt; i pulled over to the valet zone when someone knocked the window - i assumed that it was the valet - surprise - it was a homeless person asking for a dollar! Parking costs a bomb - 35 bucks a night (room rate was 87 a night)... More 

Was this review helpful? Yes 1
Bruce H, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank you for sharing your experience at the hotel. I can understand your concern having someone approach your car that was not a member of the hotel staff. It is our goal to provide you with a problem free stay. We do apologize for any discomfort this may have caused. We look forward to you staying with us in the... More 

Syracuse, New York
Contributor
20 reviews 20 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel at a great price and great location. Our room was very nice! More than I expected. We had come for just a weekend getaway, and it was walking distance to the inner harbor (aquarium, mall, dining) and power plant live (pretty sweet bar scene) What really made the trip different from others was the super... More 

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Bruce H, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Thank for your kind words regarding the staff at the SpringHill Suites Baltimore Downtown and sharing your comments about the hotel décor. It means a lot to staff to read that you had a wonderful experience during your stay at the hotel. We hope to have you as our guest again in the future. Regards, Roger Buck General Manager SpringHill... More 

Vancouver, Washington
Top Contributor
72 reviews 72 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

While the service was good and the rooms were clean and nice, the bed was extremely hard for me. I was also disappointed that they had no bottled water for purchase in the little market. I don't drink soda so the alternatives weren't acceptable to me. Otherwise it was good.

Was this review helpful? Yes
Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear RQ-Traveler 12, I am deeply sorry for the discomfort of the bedding you experienced during your stay. Our goal is to ensure you are satisfied with your stay and we provide exceptional service to fulfill all of your needs. I am sorry we failed you. Please let me know if there's anything I can do to help and I... More 

Cleveland, Ohio
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the SpringHill Suites the night before a cruise. The rooms were those of a typical SpringHill Suites property and it was very clean. The hotel is housed in an old bank building - which meant that there were some nice touches, such as the door to the old vault downstairs. Worth walking downstairs and taking a look.... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear BunnyGirl1957, Thank you for staying with us and sharing your feedback about your Springhill Suites Baltimore Stay. We are glad you enjoyed the history of our hotel. We are love that our building is one of the surviving buildings of the Baltimore Great Fire. We are in the process of our hotel being renovated and keeping the charm as... More 

Delta, Pennsylvania
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We traveled from York pa and it normally takes 45mins at most; with the amount of snow there was it took us 3.5hrs! One thing that i loved about this hotel was that they are family friendly as well as the fact that here is a bar/lounge section that is open til 11pm. Obviously they were crazy busy and it... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear DCFerranti, Thank you for your feedback and we greatly appreciate your business. We are so glad you enjoyed your stay with us and we hope to continually serve you the next time you are in the Baltimore area. We look forward to seeing you again. Have a great day on purpose! More 

London, England
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 18, 2015

Drilling down through major hotel brands can be risky especially when properties are managed by diverse organisations each purporting to stay true to the brand but in reality sometimes diverging more than a guest would prefer. Springhill Suites in Baltimore's Inner Harbour is a chip off the true brand block and a fine place to stay at a reasonable price.... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Doctor-and-Lawyer, Thank you for so much for your review of the Springhill Suites Baltimore Inner Harbor. We appreciate your feedback and we are delighted you enjoyed your stay with us. We have a great team who's goal is to exceed our guests' expectations. We hope you will visit us again the next time you are in the Baltimore area.... More 

Concord, NC
Top Contributor
356 reviews 356 reviews
88 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed February 14, 2015

Easy walk to the inner harbor area. The hotel is lodated building with a huge lobby and dining area. I was fortunate enough to get a corner room suite which had a huge living room and bath area. The bedroom has a door and plenty of space as well. The living room could use some more furniture - it just... More 

Was this review helpful? Yes
Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Dave Y, Thank you so much for sharing your experience and giving us the opportunity to serve you. We are delighted that you enjoyed your stay with us We hope that your travels bring you back to Baltimore. If there is ever anything we can do to help, please let us know and we will gladly assist. Best Regards, More 

Brunswick, Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2015

This was my second trip to Baltimore and stayed in the same hotel. The staff were all pleasant!!! I had one problem with loud guest the first time I stayed, and the Manager took care of me personally. Over all, excellent Hotel!!

Was this review helpful? Yes
Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Liz_McClellan, Thank you so much for your review and we greatly appreciate your feedack. We are so proud of our staff in providing you exceptional service. Your loyalty means a great deal to us and we hope you will visit us again. If there is ever anything we can do to help, please do not hesitate to let us... More 

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