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SpringHill Suites by Marriott Baltimore Inner Harbor

Certificate of Excellence
3.0 of 5
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120 East Redwood Street, Baltimore, MD 21202
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SpringHill Suites by Marriott Baltimore Inner Harbor
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Ranked #18 of 59 Hotels in Baltimore
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
mss12078 Gloversville, New York
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315 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gloversville, New York
Top Contributor
92 reviews 92 reviews
42 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Chose the hotel because of location and a reasonable rate for the night . We did utilize the valet parking which was very convenient. The following day the car was ready for us when we requested it.. The staff at the property are very nice, young woman at check in was efficient and very helpful, especially in directing us to... More 

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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

SpringHill Suites by Marriott is located 2 blocks from the Inner Harbor. Beautiful area in the day. At night, a few undesirables everywhere. But, I never felt unsafe. The hotel is going to be totally renovated later this year. This will remedy a couple small weaknesses of the hotel such as hard mattress, etc. Free breakfast was excellent for the... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear BBB2, We appreciate you for sharing your experience at the Springhill Suites Baltimore Inner Harbor and we will share your feedback with our team. We look forward to having you back at our brand new hotel. We are so excited about our renovation and cannot wait to share it with you. Have a great day on purpose! More 

New York City, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

we spent one Fri. evening. the hotel itself was fine. However, it's perhaps next to a bar/lounge. Betw 11pm to 2 AM, there were people chanting loudly on the street that kept us from sleeping. Again the hotel is OK but not in a good location.

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Wangster2014, We are truly sorry for the noise interruption you had to deal with during your stay. Our goal is to ensure you feel comfortable and get a great night sleep. Our hotel is scheduled for a renovation at the end of the year and we are excited for the new designs in place for our property. I hope... More 

Upstate NY
Top Contributor
52 reviews 52 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family of 4 spent 2 nights here recently for a mini spring break get-away. We chose this hotel due to it's reasonable price, tripadvisor ratings and close proximity to the harbor. We found the hotel to be very clean and all staff were helpful and courteous. We enjoyed the complimentary breakfast, which offered a variety of items (waffles, eggs,... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear JKumpon, We appreciate you for sharing your experience at the Springhill Suites Inner Harbor. Our goal is to make you feel right at home and meet your traveling needs. I hope you thouroughly enjoyed your time at the Harbor with your family while you were on spring break... there is certainly a lot to do and see from the... More 

new york
Top Contributor
81 reviews 81 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived at this hotel at midnight. The valet does the hotel across the street also and we had to wait for them to find someone. The valet keeps the car in the street which Is public parking for 32 which I could have done ourselves which really aggravated us. The hotel is clean and the breakfast was great. We... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Jos3girls, We are pleased that you chose our hotel to experience the livelihood of Baltimore City. Please accept our sincerest apology for the parking staff not being present at your time of arrival. We have on off-site parking garage that we utilize daily. Thank you for your feedback in regards to the cleanliness and staff service of our hotel.... More 

1 review
5 of 5 stars Reviewed 1 week ago

Had to pleasure of visiting Baltimore for the first time and it was a awesome experience everyone we encountered was friendly and kind. When we checked in the ladies at the front desk was friendly and efficient with checking us in. The valet was great to having our car ready and not having to wait a very long time either.... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Nursenetta25, Thank you for sharing your awesome experience you had at our historic Springhill Suites Baltimore Inner Harbor. Gary is an awesome asset to our team. I am pleased that our staff took such great care of you and the service you received. We look forward to having you back with us the next time you are in the... More 

Fayetteville, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent morning staff, Gary & Nicole made our stay a very warm and friendly adventure. Just talking to them, made our stay a Fantastic one. We have stayed at serveral Marriott Hotels (100 and counting), this was by-far, the best meet and greet staff that we have ever encountered...... Thanks to Gary and Nicole, you guys are the BEST............ Can't... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear kissmybehind, Thank you for sharing your praise in regards to our employees at the Springhill Suites Baltimore Inner Harbor. We are proud to have Gary and Nicole as part of our hotel team. We are delighted you enjoyed your stay with us and we hope you will come back to see us. Have a great day on purpose. More 

Heidelberg, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Gary and Nicole definitely added positive points to my view of the Spring Hill Suites Inner Harbor. They were very cordial, professional and most of all friendly and outgoing. They made breakfast just like home. They were very very busy but still found time to give us the extra items requested. The room was very clean but there is a... More 

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Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear VClaude, Thank you so much for sharing your experience at the Springhill Suites Baltimore Inner Harbor. It was a pleasure having you as our guest and we take great pride in providing you exceptional service. Gary and Nicole are two of our great employees, we will definitely share your feedback with them. We hope your travel brings you back... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I travel for a living and have been to my fair share of hotels across the country, this one definitely lives up to its standards when it comes to friendly, professional staff. The smiles, welcomes and general attention are the perfect addition to being away from the comforts of home, however, such service is only surface deep. Once you leave,... More 

Was this review helpful? Yes 1
Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear Kamrin C, Words cannot express how sorry I am for your issue not being resolve. Thank you for your comments in regards to our staff and hotel. I am sorry we failed you by not following up with you about the item in question. We would love to make this up to you by replacing your item. Please feel... More 

Toronto, Canada
Top Contributor
68 reviews 68 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was here Sunday March 22 to Friday March 27. The building used to be a downtown bank on the main floor. Take a trip downstairs and there is even a beautiful old brass and steel bank vault. A trip the Baltimore waterfront is a short three blocks away. Rooms are clean and have a little sitting area with refrigerator.... More 

Was this review helpful? Yes 1
Landy C, Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review

Dear D P M, Thank you for sharing your feedback with us in regards to your stay at the Springhill Hill Suites Downtown Inner Harbor. We love our historic hotel property and the charm of the building. We are due for a renovation by the end of the year, we hope you will come and visit us again to share... More 

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