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Comfort Inn & Suites BWI Airport

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6921 Baltimore Annapolis Blvd, Baltimore, MD 21225-3361
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Comfort Inn & Suites BWI Airport
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Comfort Inn & Suites BWI Airport
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29 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

After reading some of the reviews,I was a bit dubious about staying here.From the outside it doesn't look much,but the staff were friendly. The room was clean and tidy,as were the foyer and gym.Internet was fine,and the business centre catered for my needs.Not bad for the price.

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Martinsburg, West Virginia
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 6 days ago NEW

Hotel was dirty. Breakfast wasn't the greatest. Our room was fine but other rooms were under construction and was ant infested. Staff was very nice. Could hire more people to clean. Gave us a brochure with local areas to eat. Cable kept losing signal

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1 review
5 of 5 stars Reviewed 1 week ago

Check in was very quick and easy, ample parking, Staff was very friendly, A quiet hotel with very comfortable rooms, beds, and very clean. Headed out to do some sightseeing on the light rail to downtown Baltimore and say a game at the Baltimore Orioles Stadium stayed for two nights. Breakfast in the morning was very good. I would stay... More 

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

Room was great!! However the commications between drivers and front desk HORRIBLE!! Darnell biggest bull thrower ever!!! Don't wait to call for a pick up after you debark like they say had to wait over an hour and when they showed up all of our party could not go at one time. Only two shuttle working for comfort inn and... More 

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Travelers are raving about these Baltimore hotels

maryjhall@comcast.net
Top Contributor
59 reviews 59 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A quiet hotel with very comfortable rooms and beds, with European style Breakfast to head out for a day of sightseeing; stayed 2 nights there. Rooms were all filled, so my travel partner and I shared a king-size bed instead of two queens, but it was a slight oversight and was ok. We are two single ladies and good friends... More 

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Ocean City, Maryland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My friend and I booked this hotel because it offered free airport shuttle and we had a 6am flight and it was close to the airport. Upon arrival, as SOON as we walked in the door, we both looked at each other because there were roaches crawling on the wall and the 2 front desk girls were smacking them with... More 

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GuestRelationships, Guest Relations Manager at Comfort Inn & Suites BWI Airport, responded to this review

We appreciate your honest evaluation of your stay with us. We strive to provide excellent facilities and service that is beyond anyone’s expectations and we are deeply disappointed when we don’t. We have taken steps to rectify the situation and hope that you’ll consider another stay with us in the near future. More 

Middleburg, Pennsylvania
1 review
1 of 5 stars Reviewed 4 weeks ago

We stayed here before going on a cruise since the "offered" a shuttle to the cruise port....I had to ask for the number to call when we returned from our trip, then the front desk gave it to me and said just call and we will give you a confirmation number...ok great... we had to wait almost 2 hours after... More 

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GuestRelationships, Guest Relations Manager at Comfort Inn & Suites BWI Airport, responded to this review

Our apologies for the issues you encountered during your stay with us. It is our goal to provide you an exceptional stay from start to finish and we fell short. We will address the miscommunication that resulted in frustration for you at our next staff meeting and implement a re-training program for our team. We hope that you will consider... More 

Norfolk, Virginia
1 review
1 of 5 stars Reviewed 5 weeks ago

Web reservation stated microwave in room. No microwave and front desk said only suites have microwaves. NO HOT WATER! (Warm only) Front desk said "That's the way it is". No A.M. coffee in lobby. Front desk said she didn't know how to make it. Because of overtime, cook for included breakfast was told by General Manager not to come to... More 

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GuestRelationships, Guest Relations Manager at Comfort Inn & Suites BWI Airport, responded to this review

Thank you for taking the time to post a review of your stay with us. We appreciate the details that you've shared, they will assist us in facilitating improvements to our hotel and our staff training. We hope that you will give us another opportunity to earn all 5 stars one day in the future. More 

Bedford, Pa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 26, 2015 via mobile

The Housekeeping Dept. doesn't even remove used soap from last guest. The toilet Paper roller was missing the roller bar. This property recently underwent a renovation and it looks like they hired the cheapest contractors they could find, because the finish was absolute terrible. Whoever did the work should be ashamed. Wall coping was not attaches finish lines were all... More 

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GuestRelationships, Guest Relations Manager at Comfort Inn & Suites BWI Airport, responded to this review

We're so sorry to hear of the difficulties you encountered during your recent stay with us. The items you have noted will be shared with our Chief Engineer to be immediately addressed. We'd also like to offer our apologies for the disruption to your sleep that this caused. We hope that you will reconsider and give us another opportunity to... More 

Delaware Beaches
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 26, 2015

We stayed at this hotel with a large group for a baseball tournament. The rooms were clean and seemed fairly recently remodeled. Our room had two full size beds which were very comfortable. There is no pool, and the hotel is not immediately close to any good restaurants that I found. The breakfast room needs some work. It is in... More 

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GuestRelationships, Guest Relations Manager at Comfort Inn & Suites BWI Airport, responded to this review

Thank you for choosing the Comfort Inn & Suites BWI for your baseball team travel. We're glad to hear that you enjoyed our recent renovations. We're sorry to hear that even though your team arrived at 7:00 am the breakfast was in need of replenishment. We had several teams in that weekend and some must have risen ahead of yours.... More 

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