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Hotel Indigo Baltimore - Mt Vernon

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24 West Franklin Street, Baltimore, MD 21201 (Formerly Mount Vernon Hotel)
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Hotel Indigo Baltimore - Mt Vernon
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46 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, Canada
Level Contributor
98 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having stayed in a Toronto Indigo (which was quite basic), this Baltimore Indigo was much more appealing. Everything is boutique-esque. The wardrobes, the foyer, the entire decor. There is grapefruit fused water for free at the entrance and apples and Fiji water in the rooms. Staff were ultra friendly and helpful and down to earth (no plastic smiles). They gave... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

What a great experience! I booked this hotel for a 1 night visit and I could not have been happier. The staff in attendance was courteous, amicable, friendly and patient with children. They addressed every need from food to comfort level and room preference in case we needed to upgrade. We will be back.

Was this review helpful? Yes 2
Arllington, TX
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel while in town attending two Baltimore Orioles baseball games. The location was great. I walked a few blocks to the light rail station and just three stations south was the ballpark station. There is a public parking garage across the street from the hotel. Cost is $11.00 a day (no in/out). The doorman (sorry I... More 

Was this review helpful? Yes 1
Jason C, General Manager at Hotel Indigo Baltimore - Mt Vernon, responded to this review

HeritageMakers, Thank you for taking time to write a review about the Hotel Indigo Baltimore on TripAdvisor.com. I am so glad you enjoyed your stay and that the team did an outstanding job assisting with directions and local information. I am sorry there was initially a concern; it sounds like the team addressed and resolved that issue immediately, for which... More 

Greensboro,NC
Level Contributor
197 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a very nice boutique style hotel in the Holiday Inn family. Nice lobby with a modern new feel. The room I had was a two floor suite with an upstairs bedroom and downstairs living room. The only issue is there is no bathroom on the second floor so you have a walk if you get up in the... More 

Was this review helpful? Yes 2
Jason C, General Manager at Hotel Indigo Baltimore - Mt Vernon, responded to this review

bubbafb, Thank you so much for your review. I am glad you enjoyed the hotel but I am very sorry you had a problem with the hot water. I'll be certain to follow up with our maintenance team to see what problem may have existed. I am sincerely sorry. You were in one of our five specialty suites, a bi-level... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is very nice. Newly renovated and clean. The staff is very friendly and accommodating. When checking in they had treats and water for my dog to celebrate National Dog Day. It is a short walk to Harbor. Parking is across the street and a little inconvenient (we checked in past 11pm and the lot was full so my... More 

Was this review helpful? Yes 2
Jason C, General Manager at Hotel Indigo Baltimore - Mt Vernon, responded to this review

Tanya B, Thank you for your review of Hotel Indigo Baltimore Downtown. I am glad you enjoyed the hotel. I am sorry the parking garage was full. We have a certain number of spaces reserved at the municipal garage across the street, but we've never run out of spaces before. I'll have to inquire to find out more details. I... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

At $99 a night, Hotel Indigo is a good deal. Newly renovated rooms, clean common areas and positive staff made for a pleasant experience. Parking is across the street and their is no valet parking, Getting our bags into the hotel was something of a chore. The fitness center is brand new and smells that way; the rubber aroma of... More 

Was this review helpful? Yes 1
Jason C, General Manager at Hotel Indigo Baltimore - Mt Vernon, responded to this review

Jefferson B, Thank you for your recent stay at Hotel Indigo Baltimore. I am glad you enjoyed the hotel. I am sorry you have trouble getting your luggage into the hotel. We do have a doorman who should be available 24-hours a day to assist with luggage. There is also a ramp on the side of the hotel so guests... More 

washington dc
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The area of this hotel is not good. I walked very quickly from the convenient parking lot across the street. The front desk girl was nice and let me know she had been working without a break, without any food for a long time, and she was exhausted. Room service is fast, closes early, and food is just average. Room... More 

Was this review helpful? Yes 1
Jason C, General Manager at Hotel Indigo Baltimore - Mt Vernon, responded to this review

reachteresa, Thank you for your sincere review of Hotel Indigo Baltimore. I am sorry you felt the hotel was in a bad location. We're in the most historic district of Baltimore City, adjacent to the first Catholic Cathedral in the United States, across the street from the Enoch Pratt Free Library, the first free library system in the United States,... More 

Orlando, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and 6 other women went to Baltimore for a Bachelorette weekend. Tiffany and the team at Hotel Indigo went above and beyond to make sure we had a great time! The hotel is very modern and up to date. The drinks at the bar were unique and well made. Thanks again for a wonderful weekend!

Was this review helpful? Yes 1
Jason C, General Manager at Hotel Indigo Baltimore - Mt Vernon, responded to this review

KayLK05, Thank you so much for your comments on TripAdvisor. I glad you and your friends had a great time while staying at Hotel Indigo while in Baltimore! I hope to see you again on your next trip! Jason More 

Kingsland, GA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful, comfortable hotel, with the best staff we've ever seen! Went to Baltimore to see the Orioles, but our hotel experience was the highlight! Tiffany Murphy manages this amazing team, leading by example. The receptionists-Kimberly, Rachelle, Antonella, and Tonisha were professional, helpful, and super personable! Robert, Tiba, and Ben were just as capable and helpful as concierge/bellmen. Wish the Orioles... More 

Was this review helpful? Yes 1
Jason C, General Manager at Hotel Indigo Baltimore - Mt Vernon, responded to this review

Iamflying011, Wow. Thank you so much for your review! I really appreciate your feedback. Thank you for recognizing so many members of our team. I'm thrilled you had such an experience. Buildings are buildings, and even though our building is beautiful, it is important that the team have a relationship with our guests and provide them with memorable experiences. I'm... More 

Woonsocket, Rhode Island
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

What a beautiful, historic area and hotel! We drove down from Boston and hit traffic, so we weren't surprised when the parking garage gate was down and locked. We hopped over to the hotel and asked how to get in, and a nice guy came over and helped us. We got the first spot, and easily crossed the street and... More 

Was this review helpful? Yes 1
Jason C, General Manager at Hotel Indigo Baltimore - Mt Vernon, responded to this review

jdempsey16, Thank you so much for your comments and for your visit. I so much appreciate your sincere review and can not thank you enough for sharing your experience. While we are a new hotel we are continually raising the service bar and increasing our standards. You should not have had this experience and I do apologize. Please rest assured... More 

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