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All 68 Baltimore hotels

Residence Inn Baltimore White Marsh

3.0 of 5 Hotel   |   4980 Mercantile Rd, Baltimore, MD 21236
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85%
Ranked #32 of 68 hotels in Baltimore
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
STGDFS Indianapolis, Indiana
  • Overview
  • Reviews (94)
  • Photos (25)
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  • Room tips (15)
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94 people have reviewed this hotel

Traveler rating
    41
    38
    8
    3
    4
See reviews for
26
14
8
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Richmond, Virginia
1 review
2 of 5 stars Reviewed yesterday NEW

I am a loyal Marriott customer. When traveling, I always prefer to stay at a Marriott hotel; however, my last experience was not pleasurable. First, my fiance and I arrived on a Friday night for the weekend, and were not greeted by the front desk employee in a delightful manner. We were given the keys to the first room on... More

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New York City, New York
Top Contributor
54 reviews 54 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

At what was to be a celebratory local event we received a call at 8p from hotel but they left no message. Using recent call function, we returned call and it was hotel asking us if we were still checking in. We explained yes but that we were at event and not sure exactly when we would arrive. They asked... More

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

The Residence Inn Baltimore White Marsh appreciates your feedback, we are very concerned to hear about the inconveniences you experienced with us. We value our customer’s feedback as it tells us what we are doing wrong and what we are doing right and where we can improve. Our management team has taken immediate action with the matters you have brought... More

Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a property that I have stayed at a number of times over a number of years. The ammenities are very nice and the location is great. The trouble may be that my expectations were set when this property was newer. What I experienced this trip was a "tired" property. There were no critical failures. There were just signs... More

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

STGDFS- On behalf of The Residence Inn Baltimore White Marsh we would like to thank you for sharing your feedback with us. I am glad you found our property convenient when traveling in the Baltimore- White Marsh area. We are truly concerned to hear that we did not exceed your Expectations on your visit. Your concerns have been addressed to... More

Roswell, Georgia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is well maintained, and our room was clean. Free breakfast in the morning is a nice touch with adequate food choices, kept fresh. We had a room on the first floor and it was quiet during our stay. The hotel was full and busy with firemen staying there, so we were pleased that our corridor was quiet. Loved... More

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BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Merrily785- Thank you so much for taking the time to review our property! I am glad you found our property convenient when traveling in the Baltimore- White Marsh area .Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. . We hope to have the opportunity to welcome you back again.... More

Sanford, North Carolina
Top Contributor
123 reviews 123 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived after a day driving. There was a pretty big party/reunion/event going on in pool area and ball area. Check in was fine. Room was standard Marriott, which I like. Room was clean. Had pups with us so did not want to head out and ordered in. There was noise in the hallway all night. Was easy to hear from... More

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear IMH02, Thank you for staying with us, we are happy to hear that you enjoyed your stay .We are glad that you enjoyed our breakfast and all the options we offer daily. I do apologize that you found our property to be noisy and the beds to be uncomfortable.We appreciate your feedback so we can make improvements in the... More

Medellin, Colombia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 22, 2014

Location of the Hotel is really good, very accessible to I95, Nice area mall. The hotel is little ancient but well maintained, the service is good but the food is always the same so far of variety but good taste, but you can find different restaurants outside, the rooms are spacious, very clean and comfortable. Do not try to make... More

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your experience with us and all the other TA Members. We hope to see you again in the near future! Thank you for taking the time to share your feedback. More

North Myrtle Beach, South Carolina
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 2, 2014

Very easy access to I95, conveniently situated by White Marsh mall, lots of restaurants and shopping. Smaller rooms than some RI's we have used (no king size beds) but clean, comfortable and well kept. Outside pool, basketball area, inside, tv room and pool table. Hot breakfast included. Pet friendly.

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Ann B- It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that we exceeded your expectations and we... More

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

They remember you & your family when you return. The desk people are like family. You can watch tv in lobby. Eat a great breakfast. Find someone to shoot pool with. Enjoy a good night's sleep. The outdoor fire pit is a fun feature. Looking forward to pool & kids shoot some hoops.

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Jean M- Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to... More

Melbourne, Florida
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 24, 2014

I gave this hotel an average rating because it is a typical Residence Inn. The room was spacious, clean, and well-appointed. Hotel staff was both helpful and very friendly. For an extended stay, this property will not disappoint you. Just off I-95 and across from the White Marsh Mall. Plenty of restaurants in the area.

Was this review helpful? Yes 1
BWIMSManagement, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you so much for taking the time to review our property! I am glad you found our property convenient to I-95 when traveling in the Baltimore- White Marsh area .Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. . We hope to have the opportunity to welcome you back... More

Tucson, Arizona
2 reviews
4 of 5 stars Reviewed May 24, 2014

Money checked us in. She was great. Said hi and remembered our names the whole time we were there. The meals at night were lack luster. Ran out of food pretty early, but there are a gazillion restaurants close by. Rooms were nice, had my dog with me, which they were very accommodating. There isn't a lot of space to... More

Was this review helpful? Yes
BWIMSManagement, General Manager at Residence Inn Baltimore White Marsh, responded to this review

TrvlnGirl1- Thank you so much for your thoughtful words! Monet has been one of our shining stars and continues to show growth in her role. I appreciate your kind words about your overall experience. Our mission is to consistently provide superior customer service and ensure that each guest has an experience, not just a stay. We will certainly review the... More

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Additional Information about Residence Inn Baltimore White Marsh

Address: 4980 Mercantile Rd, Baltimore, MD 21236
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Baltimore White Marsh 3*
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Also Known As:
Residence Inn Baltimore White Marsh Hotel Baltimore
Baltimore Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#34 Business Hotel in Baltimore
Hotel Class
Number of rooms
131

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