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All 69 Baltimore hotels

Residence Inn Baltimore White Marsh

3.0 of 5 Hotel   |   4980 Mercantile Rd, Baltimore, MD 21236
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Residence Inn Baltimore White Marsh

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88%
Ranked #28 of 69 hotels in Baltimore
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Gooh Massachusetts
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80 people have reviewed this hotel

Traveler rating
    39
    31
    5
    2
    3
See reviews for
22
11
7
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Connecticut
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I stayed here for one night, and I won't be staying here ever again. When I got in the shower on the morning of my departure, there was a roach in there with me. And where there's one roach, well, you know how the saying goes. Upon my return home, I had to leave my bags outside to air out,... More

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Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

I am terribly sorry that your recent stay with us left a lot to be desired. I can assure you that we work diligently to ensure that each guest not only has a pleasant stay, but a memorable experience. We will certainly review this and ensure that procedures are followed accordingly as we take cleanliness and standards here at the... More

Massachusetts
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I am a Marriott rewards member & usually stay at Merryfield in Falls Church, Va but stayed one night last month at White Marsh and when Asked for a room on the first floor within a close walk (I have MS @ walk with cane) I was directed to a room at the end of the hallway & off to... More

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Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

The Residence Inn Baltimore White Marsh appreciates your feedback and we are very concerned to hear about your inconveniences you experienced with your room location. We value our customer’s feedback as it tells us what we are doing wrong and what we are doing right and where we can improve. I can understand how frustrating it must have been to... More

Gloversville, New York
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 25, 2014

My wife and I ( from NY) met my daughter and her husband( from VA) here for a long weekend. It was the perfect spot, especially for a multi-night stay. We had a two bedroom suite, that was clean and well maintained. The fire place in the living area is a nice touch. The beds are very comfortable. The staff... More

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Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to complete an online review of our property. We are delighted that your stay with the Residence Inn Baltimore White Marsh was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we... More

Saunderstown, Rhode Island
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 15, 2014

Stayed for two days with my wife in a one bedroom suite. The rooms were immaculate, well appointed with full size 'fridge, microwave, dishes and utensils. TV's in living and sleeping room, fold out couch in case a third person was staying. Decorations a bit on the contemporary side for my wife's taste, but not overdone. We especially liked the... More

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Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for your positive review, you painted a great picture of our hotel and staff! I am glad you noticed how clean and fresh everything is, we just renovated all of our public space this fall and are so proud of our updated product. Again, thank you for the great feedback. More

Bourne, Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed January 5, 2014

Arrived tired after much driving. Received complimentary upgrade....great suite. Still smelled of meal of the last tenant, but when we noted that deck had it fixed. Monet was great with directions. Everything is nearby..restaurants stores etc and easy on off interstate.

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Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to review our property and I am happy to hear that your enjoyed your stay with us. It's always nice to get an upgraded suite at arrival, however, I do apologize that the smell of food in your guest room lingered from the last guest and understand that can cause an unpleasant first impression.... More

New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 5, 2014

My family of five stayed here for one short night while traveling from southern Florida to New York. Needing a room for five, our suite was perfect. One bedroom/bathroom for my wife and I, one bedroom/bathroom for my daughters, and then a pull out couch in the main room for my son. All with TVs. The complimentary breakfast in the... More

Was this review helpful? Yes 2
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable and comfortable for your family. I am glad you found our property convenient to I-95 when traveling from Florida to New York. Thank you so much for taking the time to review our property and we hope to have the opportunity... More

New Jersey
Top Contributor
119 reviews 119 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 1, 2014

Only stayed here for one night, but it was well worth it. Was a bit confusing to find from a GPS perspective. Located off of Route 95 it is close by some good restaurants and shopping. Complimentary breakfast is included. Would have given it 5 stars, but they started taking breakfast items away 15 minutes before it was supposed to... More

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Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to review our property and for bringing your concerns regarding breakfast to my attention. That is something I will address and fix immediately. I was happy to hear you enjoted your stay and our location otherwise and we look forward to welcoming you back next time your travels bring you to the White Marsh... More

Corry, Pennsylvania
Top Contributor
65 reviews 65 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 26, 2013

I spent the past 3 1/2 months working in our Baltimore office on a special project and spent every week but 2 at the Residence Inn in White Marsh, all I can say is that it is a great place to spend your time away from home at! The staff is incredible, Josh, Leanne on the front desk, the breakfast... More

Was this review helpful? Yes 1
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent extended stay at our property. It's great to hear how much you enjoyed your time with us while working on a aspecial project in the Baltimore area. Our employees will be recognized for the great customer service offered. We take a lot of pride in providing the best... More

Rocklin, California
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 3, 2013

A real nice residence inn. Great staff, very attentive to your needs. Some rooms with fireplaces are a nice touch. Community areas very nice and nightly buffet style meals are good. Not far from mall and easy access to freeway. Fast food in walking distance and many restaurants a short drive away.

Was this review helpful? Yes
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to review our property. We appreciate your response and your kind words regarding our attentive staff. White Marsh is a great community and is a great stop for travelers up and down I-95 to stop. We hope we can welcome you back to our location the next time you are in the area. Happy... More

Top Contributor
79 reviews 79 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2013

Our entire family had to stay at this hotel for a funeral and the staff was great as was the actual hotel. They had an evening snack area and free breakfast that was pretty good. Cozy fireplace in the lobby sitting area made for a nice relaxing area. The hotel is located directly adjacent to the White Marsh Shopping Plaza... More

Was this review helpful? Yes 1
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

We truly appreciate the time you have taken to share some feedback about your recent stay at our hotel. I am glad to hear you had a great stay with us and had a good experience with our team members. Hopefully we can welcome you back under better circumstances during your next visit to the area when you can really... More

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Additional Information about Residence Inn Baltimore White Marsh

Also Known As:
Residence Inn Baltimore White Marsh Hotel Baltimore
Residence Inn Baltimore White Marsh Hotel
Residence Inn Baltimore
Baltimore Residence Inn
Address: 4980 Mercantile Rd, Baltimore, MD 21236
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Baltimore White Marsh 3*
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