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All 69 Baltimore hotels

Radisson Hotel at Cross Keys

3.5 of 5 Hotel   |   5100 Falls Rd, (100 Village Sq), Baltimore, MD 21210
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Radisson Hotel at Cross Keys
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52%
Ranked #42 of 69 hotels in Baltimore
A recent review
4 of 5 stars reviewed 4 days ago
oldSailor1990 Augusta, Georgia
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98 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Augusta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I spent a week at the radisson, and enjoyed every minute of it. They have recently renovated the hotel and they did a wonderful job. The only complaint I had was that they should periodically clean the garage floors. The oil is being tracked onto the brand new carpet. Three cheers for the management and staff of the Radisson.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed for two night and had a good stay. Hotel could use some remodeling as some parts showed alot of age. Room was clean and well appointed but the balcony floor had broken wood boards and dangerous. Parking garage was a nice feature but running water all over the garage and i would think that is unsafe. Overall good staff... More

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Baltimore, Maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here recently when the air conditioning broke in our apartment at around 1AM during a period of really hot weather. We called up to check availability and were met with courteous phone service by desk staff member Amy. When we arrived at roughly 2AM, Amy remembered us and was extremely helpful, understanding, and had an... More

Was this review helpful? Yes 1
Crestview Hills, Kentucky
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Radisson for 3 nights. The staff was very friendly, the room was clean, the bath room was a little small but adequate. It is right off I-83 and was about 12 minutes from downtown Baltimore. Would stay again.

Was this review helpful? Yes 2
Evanston, IL 60202
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Most hotels like this one - members of chains like Hampden Inn, Best Western, Holiday Inn, etc. - offer free coffee in the lounge, a free newspaper, and continental breakfast; the Radisson at Cross Keys has decided to scrimp on all these things, which is especially surprising given that the price is on the high end, for a hotel of... More

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Emily D, Portfolio Reputation Manager at Radisson Hotel at Cross Keys, responded to this review

Shomer Shabbat Family, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve.... More

Aylesbury
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2014

Sat Navigator got us here easily. Having arrived later to the hotel we did not want a full meal. Having seen the Pizza being made my husband and I shared one. It was the best light PIZZA since being in Italy. Normally not a favourite meal for me. Together with a great Salad!!! Friendly, helpful caring staff.

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Radisson Hotel at Cross Keys, responded to this review

Linda, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We were totally humbled by your comments about the pizza in Scoozi. We honed our recipe... More

Youngstown, Ohio
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 28, 2014

Stayed here over Memorial Day weekend for one night. The hotel is beautiful, trendy, very upscale and expensive. However, we arrived late in the evening--poor signage from the front gate to the parking garage to lobby upstairs-we had to ask where the lobby was! At the front desk, we were given room 376, (even though my husband noticed that the... More

Was this review helpful? Yes 2
Emily D, Portfolio Reputation Manager at Radisson Hotel at Cross Keys, responded to this review

Janice, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that criteria. Please accept my sincere apologies that we missed some key opportunities... More

Minneapolis, Minnesota
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

This was my first stay at the Radisson Hotel at Cross Keys. I had read that the hotel had been renovated recently and they did a very nice job. The rooms are quite spacious and the chaise in the room was very comfortable. Although the hotel was busy, the rooms were very quiet. The location is not near any of... More

Was this review helpful? Yes 2
Emily D, Portfolio Reputation Manager at Radisson Hotel at Cross Keys, responded to this review

Tom. Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. As you have pointed out, we too are excited about the changes that have been made with the renovation and appreciate the specific feedback... More

Virginia
Top Contributor
65 reviews 65 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 28, 2014

We stayed at the Radisson Cross Keys the night before and after my son had out patient surgery. The hotel is tucked away and a little tricky to find but the area is nice. The rooms are spacious and the front desk personnel were friendly and helpful. We were not at all impressed with the sleep number beds. Scoozi, the... More

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Radisson Hotel at Cross Keys, responded to this review

Virginia Bama Girl, Thank you for taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and your feedback helps us to improve. Please know that you can request a room without a sleep number bed upon your return. Please accept my sincere apologies that the service you experience with... More

Kinzers, PA
Reviewer
4 reviews 4 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 26, 2014

I stay at this hotel often during business trips and could not be more excited about the stunning renovations that have been made. The rooms are incredibly spacious, some with vaulted ceilings. The new decor is very chic, feeling more like New York City, with so much more space. The new restaurant, "Scoozi" has such amazing food. I found myself... More

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Radisson Hotel at Cross Keys, responded to this review

Patriette, Thank you so much for your loyalty. It is always a pleasure to welcome you in. On behalf of our entire staff, thank you so much for your kind review. As you have pointed out, we too are excited about the changes that have been made with the renovation and appreciate the specific feedback about how we are improving.... More

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Additional Information about Radisson Hotel at Cross Keys

Address: 5100 Falls Rd, (100 Village Sq), Baltimore, MD 21210
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel at Cross Keys 3.5*
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Also Known As:
Radisson Hotel Baltimore
Radisson Baltimore
Baltimore Radisson
Radisson Cross Keys
Radisson Hotel Cross Keys

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Charming, Smoke-free Baltimore, MD Hotel With its beautiful location on 72 wooded acres in one of Baltimore's most scenic and historic neighborhoods, the Radisson Hotel Baltimore at Cross Keys is the perfect retreat for travelers to Maryland. This Baltimore hotel offers warm hospitality, an inviting atmosphere and comfortable accommodations sure to make guests feel at home. When you stay at the Radisson hotel in Baltimore, Maryland, your trip will be relaxing and stress-free. ... more   less 
Number of rooms
147

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