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Sleep Inn & Suites Downtown Inner Harbor

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301 Fallsway, Baltimore, MD 21202
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Sleep Inn & Suites Downtown Inner Harbor
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Sleep Inn & Suites Downtown Inner Harbor
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580 Reviews from our TripAdvisor Community

Traveler rating
    331
    190
    36
    6
    17
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149
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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There are newer reviews for Sleep Inn & Suites Downtown Inner Harbor
See the most recent reviews
Emerald Isle, NC
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2012

This is a very nice, recently remodeled hotel centrally located in downtown Baltimore. The adjacent parking is very secure and the staff is over the top friendly and helpful. They went out of their way to insure we knew all of the attractions in the area and made us feel like family at the thursday evening complimentary cocktail party. This... More 

Was this review helpful? Yes
Lucy B, General Manager at Sleep Inn & Suites Downtown Inner Harbor, responded to this review

Thank you for writing us a wonderful review, and for choosing to stay with us during your time in Baltimore. I am very glad to hear that you thoroughly enjoyed your stay at our hotel. Thank you for mentioning our wonderful staff, I will be sure to pass along your kind comments to Lou and the rest of our team.... More 

1 review
5 of 5 stars Reviewed November 8, 2012

We were supposed to stay at a fancy hotel and at the last minute, realized the travel agency screwed up our reservations. Best mistake they couldve ever made!Great deal! Loveeee the atmosphere. Rooms very clean. Breakfast every AM. Very warm and friendly staff. Would definitely return.

Was this review helpful? Yes
Lucy B, General Manager at Sleep Inn & Suites Downtown Inner Harbor, responded to this review

Thank you for leaving us a spectacular review. We are very glad that you stumbled upon our hotel and found it to up to your standards. I am pleased to hear that you thoroughly enjoyed your time while staying at our hotel. We always love reading reviews from first-time guests who have had an amazing stay. We get a lot... More 

Hunlock Creek, Pennsylvania, United States
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

This is by far THE best Choice Hotel we've ever stayed at! The staff was extremely helpful and courteous, always with a smile. The hotel is modern and up to date with a simple but clean look in the rooms. They even put a welcome note in our room and a sign in the elevator that we were staying with... More 

Was this review helpful? Yes
Lucy B, General Manager at Sleep Inn & Suites Downtown Inner Harbor, responded to this review

Thank you so much for leaving us a spectacular review! . I am very happy to read that you thoroughly enjoyed your stay with us. I will be sure to pass along your kind comments to the rest of the team. We like to recognize all of our Choice Privileges members, as we understand that you have a choice when... More 

New York, New York, United States
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 1, 2012

Despite my leaving my room at 7AM and returning at 5:30PM the room was not serviced. The front desk person told me that since I booked the hotel with a third party there was nothing he could do. The general manager offered me a towel and not much else. Everyone apologized profusely but no one did anything to rectify the... More 

Was this review helpful? Yes 3
Lucy B, General Manager at Sleep Inn & Suites Downtown Inner Harbor, responded to this review

I apologize for your room not being serviced during your stay, as I mentioned during our converstation thank you for bringing this to my attention, I have looked into this matter, and took this as a further training opportunity for my housekeeping team. If you place a do not disturb sign on your door our housekeepers will not enter your... More 

Morgantown, West Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 30, 2012

Very nice hotel that was an easy walk from Inner Harbor. Only took us about 10 minutes and roads were not busy. Only one was a little "shady" but still was fine in early night time hours. Comfy bed. Only downfall was that our room was right next to the elevator and the laundry and we could hear those things... More 

Was this review helpful? Yes 1
Lucy B, General Manager at Sleep Inn & Suites Downtown Inner Harbor, responded to this review

Thank you for choosing to stay with us during your recent visit to Baltimore and for sharing your feedback with us about your recent stay. I am glad you found our hotel to be comfortable and convenient. I apologize that your room seemed a little noisy due to the elevator and laundry room. Thank you for bringing this issue to... More 

Chambersburg, Pennsylvania
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed October 24, 2012

We have stayed at this hotel twice now. Once in fall of 2011 and once in Sept 2012. We have always been pleased for the most part. The room is fairly spacious, the king size bed was comfortable and gave me a wonderful nights sleep considering I am so used to only a queen size. Comfortable and soft bed linens.... More 

Was this review helpful? Yes 2
South Kingstown, Rhode Island
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 20, 2012

Really enjoyed our 4-night stay at this 1-1/2 year old hotel. Clean, sleek and modern decor in lobby, rooms and bathroom. Very satisfying complimentary breakfast included in moderately priced rates. Nearby stop for Charm City Circulator free bus service around city and Inner Harbor. Ate at great Italian restaurant (Chiapparelli 's) in Little Italy that's within walking distance or quickly... More 

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Cocoa Beach, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 18, 2012

The staff at this hotel were excellent and went above and beyond what was expected. We were allowed to check in our room early. The room was very clean and large and had everything we needed. It was raining too hard to walk to the inner harbor for dinner. The front desk arranged for a van to take us to... More 

Was this review helpful? Yes
Lucy B, General Manager at Sleep Inn & Suites Downtown Inner Harbor, responded to this review

Thank you for choosing to stay with us during your recent visit to Baltimore. Your willingness to share your experience on Trip Advisor is greatly appreciated. We strive for the best customer service and to make our guests' stay as convenient and pleasing as possible! I will be sure to share your wonderful comments with the staff. Please contact me... More 

New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 18, 2012

I didn't really like the location because it seemed little deserted and I saw a some kind of community center with homeless people sleeping outside few blocks away. When I got to parking lot there was a man standing around so I wasn't sure about the safety. Nothing happened though and found my car safe in the morning. Lower point... More 

Was this review helpful? Yes 1
Lucy B, General Manager at Sleep Inn & Suites Downtown Inner Harbor, responded to this review

Thank you so much for your comments from your recent stay with us, we value our guest comments tremendously. They are a great indicator and inform me as to what we are doing well and what items need improvement. I am pleased to read that you found our rooms clean and spacious. I hope to welcome you back to the... More 

Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 17, 2012

My wife and I stayed there in September (sorry for the late review). It was an awesome experience from beginning to end. The desk staff Glen and Kelly were knowledgeable as well as awesome. Lou put out an awesome breakfast every day and made for a bright conversation. I didn't get the security guy's name, but he definitely made us... More 

Was this review helpful? Yes 1
Lucy B, General Manager at Sleep Inn & Suites Downtown Inner Harbor, responded to this review

Thank you so much for taking the time to write such a wonderful review of the Sleep Inn & Suites Downtown Inner Harbor. I am very pleased to read how satisfied you were with the service and your guestroom. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish, and I am very... More 

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