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Holiday Inn Express Baltimore-Downtown

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221 North Gay Street, Baltimore, MD 21202
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1 room 1 guest
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Holiday Inn Express Baltimore-Downtown
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284 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kingston, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I would like to take a second and say that it was cool that I randomly got the same room that I did on my last stay. First off, I would like to thank Rixa for being very ougoing, funny, courteous and a great asset to the HIE hotel. She took the time to do a few extra things to... More 

Was this review helpful? Yes
Denham Springs, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

I was a late add to a live Sports Production crew, and could not book at their chosen hotel. So I booked here at the last minute. There is a 7-11 next door for quick-grab stuff, and a daylight-only cafe across the street. There is no restaurant onsite. But who goes to Crabtown to eat in the hotel? I must... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked my room and because my wife was pregnant and was not able to travel, we could not make the trip. First the manager said he would refund my money back and I tried to contact with manager for about 3 DAYS more to ask a refund but at the 4th day after calling 15 different people from 4... More 

Was this review helpful? Yes 2
HIEBaltimoreDtwn, Director of Sales at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Ben F, Thank you for sharing your experience with us. It is very frustrating to read that we did not meet your expectations. However, I want to take a moment to explain the issue that occurred. When you make a reservation through a third party with a significant discount, classified as a pre-paid reservation with advanced purchase and you... More 

Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was a very nice experience staying at this unique hotel. I found it by chance and by chance alone. From the outside it is quite difficult to see. Very few and very little signs is the one and only complaint I could find. The staff was great, especially Bill and Dominic made sure to answer all my questions and... More 

Was this review helpful? Yes 1
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear holiday64637, We'd like to take the opportunity to thank you for taking the time to tell us about your stay! Furthermore, thank you for choosing to stay with us, we are very excited to have had the opportunity for you to find us! Your comments are appreciated and we welcome you back in on your next trip to Baltimore! More 

Richmond, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The room: Clean and Comfortable. Parking: Hotel parking was full - not a problem for us. We parked on the street in front of the hotel (no fee). Building: Beautiful facility. The historical aspect of the hotel was interesting. Some upper, interior rooms face the downstairs lobby. Complimentary shuttle service: Convenient. I'm glad we chose not to drive around. Driving/parking... More 

Was this review helpful? Yes
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear ty797, Thank you very much for taking the opportunity to share your experience with us and for choosing to stay with us during your trip to Baltimore! We're thrilled to hear you were able to enjoy our complimentary shuttle service and that Dominic was so helpful to you! We sincerely appreciate your comments and will share them with the... More 

Tecumseh, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My dad made reservations with this hotel confirming we would have a room with double beds as there were 3 of us traveling. After checking in we went to our room to discover there was one bed, and they had made the couch pull out up to resemble a bed. My father is terminally ill with cancer and he was... More 

Was this review helpful? Yes 2
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear meganwilliams928, We'd like to take the opportunity to thank you for taking the time to share your comments with us. On behalf of our entire team, please accept our sincerest apologies for any inconvenience you encountered during your stay. We hope you will be able to contact us, at your earliest convenience, as we would like to be able... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this hotel as one of the suggestions for one of the major hospitals in Baltimore as they offer a discount if you are visiting one of the hospitals in Baltimore. When I booked the room, the hotel told me I would have to show proof that I was going to the hospital. Upon check in, the German front... More 

Was this review helpful? Yes 3
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Latexan2, We'd like to thank you for taking the opportunity to share your feedback with us, as this is what gives us the opportunity to enhance our service and build our team. First and foremost, we'd like to sincerely apologize for the inconvenience you experience during your stay and assure you we are taking your comments into serious consideration.... More 

tampa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 21, 2015

Ive seen some reviews about location and breakfast. Yeah the location is not great, but it is only a few blocks walk from the harbor. We walked it several times and were never bothered by anyone. The breakfast is fine. Egg, Sausage, pancakes, cinnamon rolls, biscuits and gravy, cereal, fruit, etc.... Not sure why complaints about this, unless you were... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear tampafl813, Thank you for staying with us and taking the time to express your thoughts and concerns. We are pleased to read that you have regarded our hotel, rooms and breakfast to be nice. However, please accept our sincere apology for the staff's service that fell below your expectations. We give the utmost importance to our guest comments as... More 

Binghamton
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 20, 2015

For an older hotel, the rooms were good size. Large bathroom. Included a microwave and refrigerator. There was a hot breakfast every morning and the attendant was very attentive. What really is a perk is their shuttle service. It runs from approximately 8 a.m. until 10:30 p.m. On the hour it leaves the hotel where you would like to be... More 

Was this review helpful? Yes
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Mel817, We sincerely appreciate your feedback and wanted to take the opportunity to thank you for staying with us! We're glad to hear you were able to enjoy just some of the many amenities we offer such as our full hot breakfast buffet and our complimentary shuttle service. We are so glad you were able to make great use... More 

Newark, Delaware
Level Contributor
3 reviews
5 of 5 stars Reviewed July 20, 2015

Went to the Inner Harbor to see Blackberry Smoke @ RamsHeadLive. Decided to stay at the Holiday Inn Express instead of driving back to DE. Dominic was the most helpful informative concierge. He shuttled us to the venue, hooked us up with VIP passes, free drink tickets and all the info we need for the night. We also chose to... More 

Was this review helpful? Yes
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Dan I, Thank you very much for having chosed to visit with us during your trip to our Charm City! We are so excited you were able to have such a wonderful time at your event and enjoy your night. Thank you for taking the time to share your experience, we will gradly pass this along to our team.... More 

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