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All 59 Baltimore hotels

Holiday Inn Express Baltimore-Downtown

2.5 of 5 Hotel   |   221 North Gay Street, Baltimore, MD 21202
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Ranked #38 of 59 Hotels in Baltimore
A recent review
4 of 5 stars reviewed 1 week ago
pauldib Scituate, Massachusetts
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221 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scituate, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Under-rated as I see it. Towering corinthian columns greet you as you enter the brightly lit lobby. The breakfast area to the right serves a decent variety of choices and there were cookies there in the daytime. Staff was pleasant and accommodating. Room was more than adequate. The laundry facility, though limited to a single washer and dryer was just... More 

Was this review helpful? Yes 1
Wichita, Kansas
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Very comfortable stay. Staff was very friendly and helpful. Breakfast is ok, i am an IHG member and I've had better but ive also had worse at other HI EXPRESS. The shuttle service was good although the distance it goes is limitedn, We took full advantage of the service. If i come back to Baltimore i will stay here again.

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NYS
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived in the evening 12/26/2014. A few minor glitches, but the staff fixed the problems immediately.The rooms were large, the beds were comfortable, temperature throughout was good. Pool was big and there was a lifeguard! Downside...no jacuzzi. Not a huge deal. Had dinner and breakfast there and the food was really good and the service was great both times. We... More 

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Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean hotel staff is nice parking is $15 extra. If u don't mind being next to the shelter it's all good. Probably stay other place next time. Not too far from inner harbor decent deal for the price. Wouldn't stay more than 1 night.

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IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Dewey C, Thank you for your feedback. It is great to know that you found our hotel to be clean and appreciate the staff service. However, I am sorry if the surrounding area of the hotel fell below your expectation. Your comments will be passed to the appropriate department for review. Thank you again for your review. We look... More 

Saratoga Springs, New York
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 14, 2014

Hotel staff was friendly and helpful. Shuttle service was available although distance very limited. We walked to the harbor area the first night - area was sketchy. I'd suggest a cab, which is what we did the second night. Breakfast was good. I'd stay again.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear tls15, Thank you for taking the time to review our property. It is our pleasure to hear your positive feedback about the friendly and helpful staff and nice breakfast at the hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We know you have... More 

Manassas, Virginia
Top Contributor
71 reviews 71 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 10, 2014

Service was good. Front desk clerk remembered me the next day! Rooms were in very good shape. Appears the hotel is fairly new or recently updated. Have a special dinner on Wednesday nights from 4P-6P. Get there early to enjoy the food warm but the drinks including beer are kept cold!! Great job to the hotel staff!

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Selden, New York
1 review
5 of 5 stars Reviewed December 6, 2014

I just arrived a few hours ago. We needed a hotel for my daughter's wheelchair basketball team. We simply could not have asked for better. The hotel is beautiful and the rooms are large. They really rolled out the red carpet for us. The staff makes you feel like you are the only guests in the hotel. Dave at the... More 

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Middletown, Delaware
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 3, 2014

As others have noted, the area is a little sketchy. It is across from a juvenile detention center and there are a number of homeless nearby. I felt safe enough during the day, but did take cabs rather than walk around after dark. The hotel itself is clean and modern. Staff was very nice and accommodating. Hotel is about 6... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Dawn S, Thank you so much for taking the time to post a review about your stay with us. I am pleased to note that you enjoyed the hospitality of our staff and clean accommodations. Our team's goal is to make sure our guests enjoy their stay at our property and we are elated to hear we made a... More 

Wisconsin
Top Contributor
58 reviews 58 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 3, 2014

When we checked in at the front desk, the two ladies were awesome. Our room was clean as the rest of the hotel. Once in our room we notice that there was only one ottoman (luggage rack) I called to have another one brought up. "We don't have luggage racks." I was told. I had to ask again, I have... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Tony K, Thank you for writing a review about your recent stay with us. I appreciate your kind remarks about the front office night staff. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not... More 

Senior Contributor
29 reviews 29 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 3, 2014

As soon as u walk in its holiday inn as usual, but by night from 11pm to 4 am it turns into a religious ( ?) ritual with the screaming and hollering and yelling running through the halls.I called the front desk but the phone was so busy from others calling with the same reasons, the breakfast from 6 am... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Bobr0210, Thank you for your review regarding your recent stay at Holiday Inn Express & Stes Baltimore Downtown, MD. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

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Additional Information about Holiday Inn Express Baltimore-Downtown

Address: 221 North Gay Street, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore-Downtown 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Baltimore-Downtown Hotel Baltimore

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