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Holiday Inn Express Baltimore-Downtown

2.5 of 5 Hotel   |   221 North Gay Street, Baltimore, MD 21202
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Ranked #37 of 59 Hotels in Baltimore
A recent review
3 of 5 stars reviewed 5 days ago
tls15 Saratoga Springs, New York
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217 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saratoga Springs, New York
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel staff was friendly and helpful. Shuttle service was available although distance very limited. We walked to the harbor area the first night - area was sketchy. I'd suggest a cab, which is what we did the second night. Breakfast was good. I'd stay again.

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Manassas, Virginia
Top Contributor
71 reviews 71 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Service was good. Front desk clerk remembered me the next day! Rooms were in very good shape. Appears the hotel is fairly new or recently updated. Have a special dinner on Wednesday nights from 4P-6P. Get there early to enjoy the food warm but the drinks including beer are kept cold!! Great job to the hotel staff!

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Selden, New York
1 review
5 of 5 stars Reviewed 1 week ago

I just arrived a few hours ago. We needed a hotel for my daughter's wheelchair basketball team. We simply could not have asked for better. The hotel is beautiful and the rooms are large. They really rolled out the red carpet for us. The staff makes you feel like you are the only guests in the hotel. Dave at the... More 

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Middletown, Delaware
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As others have noted, the area is a little sketchy. It is across from a juvenile detention center and there are a number of homeless nearby. I felt safe enough during the day, but did take cabs rather than walk around after dark. The hotel itself is clean and modern. Staff was very nice and accommodating. Hotel is about 6... More 

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Wisconsin
Top Contributor
58 reviews 58 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we checked in at the front desk, the two ladies were awesome. Our room was clean as the rest of the hotel. Once in our room we notice that there was only one ottoman (luggage rack) I called to have another one brought up. "We don't have luggage racks." I was told. I had to ask again, I have... More 

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Senior Contributor
29 reviews 29 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As soon as u walk in its holiday inn as usual, but by night from 11pm to 4 am it turns into a religious ( ?) ritual with the screaming and hollering and yelling running through the halls.I called the front desk but the phone was so busy from others calling with the same reasons, the breakfast from 6 am... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Bobr0210, Thank you for your review regarding your recent stay at Holiday Inn Express & Stes Baltimore Downtown, MD. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Colorado Springs, Colorado
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location near the inner harbor is great. I was able to easily walk for dinner and shopping. It was also a fairly quick shot from the airport. This is good as their shuttle was "out for maintenance." I was disappointed in basic customer service. I spoke with the front desk about my boyfriend coming in after midnight. Wrote down... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Bjrose9, Thank you for staying with us and taking the time to express your thoughts and concerns. I am pleased to know that our location was convenient for your needs. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the... More 

Terre Haute, Indiana, United States
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Three night stay for a conference. Area looks a little rough due to being by a shelter and juvenile shelter however I felt safe the whole time. Free shuttle in a mile radius of the hotel and free breakfast. Would stay again!

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Ontario
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2014

Stayed a week with friends during a convention visit to Baltimore. The staff were quick to ask if they could help us with anything and very pleasant at all times. The building had a historic but updated look and was clean. Complimentary breakfast with several choices. New 7/11 next door was convenient. Free shuttle from the hotel to nearby locations... More 

Was this review helpful? Yes 1
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Your comments are important to us. We value the opportunity to hear from you and look forward to seeing you return the next time your visiting Baltimore City More 

Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 4, 2014

Husband and I stayed there over the weekend on business. Rooms were clean, but the walls were very thin and you can hear the slightest noise from the hallway or the guests on either side. Breakfast was standard, but a nice touch. The location left something to be desired. Alot of people with no where to go were sleeping on... More 

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Hiebaltimore, Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Your comments are important to us. Taking the time to share your experience is invaluable. I would like to point out that the Mayors Office and the Police Headquarters are located just less than a block from the hotel along Gay Street as well. Health Care for the Homeless is a block away and provides services to many of the... More 

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Additional Information about Holiday Inn Express Baltimore-Downtown

Address: 221 North Gay Street, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore-Downtown 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Baltimore-Downtown Hotel Baltimore

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