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Holiday Inn Express Baltimore-Downtown

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221 North Gay Street, Baltimore, MD 21202
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Holiday Inn Express Baltimore-Downtown
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311 Reviews from our TripAdvisor Community

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Illinois
1 review
5 of 5 stars Reviewed 1 week ago

My experience here was amazing. I have never written a review before, but I was so touched by the generosity and friendliness of the staff here, Rixa in particular, that I wanted to write a review. I was in town for an interview and throughout my stay here, I interacted several times with Rixa at the front desk. Every time... More 

Helpful?
Thank Visitor B
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Amazing museum!!!!! Really it was a good experience when I stayed there last weekend, I was surprised when I entered the lobby it's like a museum and I forget my check in and I get my cellphone out to take photos :) Check in was quick and easy. My room was clean and comfortable. I enjoyed with breakfast it was... More 

Helpful?
Thank Tamer A
HIEBaltimoreDtwn, Director of Sales at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Guest, Thank you so very much for taking the time to share your experience with us! We are super excited to hear that you loved our unique historical property and your stay was comfortable and enjoyable. We appreciate your feedback and will be happy to welcome you back in the future! More 

Baltimore, Maryland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 14, 2015

As soon as I walked in I was absolutely amazed with the decor of the hotel. It used to be an old bank and still have the amazing pillars and even vault door which gives the hotel an antique but modern look. Rita who checked us in was amazing! She explained everything to us to a T and offered assistance... More 

Helpful?
Thank Tonisha P
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Tonisha P, Thank you for choosing to visit with us during your stay in Baltimore and for taking the opportunity to share you comments! We are delighted to hear you enjoyed your time with us and that you had a wonerful check in experience. However, we would like to apologize for any inconvenience you may have experienced during check... More 

New Bern, North Carolina
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 28, 2015

We arrived late in the evening and were tired from our drive. The front desk person was so kind and welcoming that she actually made me feel better after checking in, than I did when we pulled up. They offer tea and coffee at all times, so I thought a nice cup of herbal tea would be good to relax... More 

Helpful?
Thank Maggie11928560
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Maggie11928560, Thank you for taking the opportunity to share your comments with us and let us know about your stay! We are very glad to hear about your experience and the fact that our team was able to help you relax and feel comfortable from the moment of check in, as we understand traveling to different locations may get... More 

Carlisle, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 21, 2015

The Holiday Inn Express was absolutely wonderful from check inn to check out. We were warmly welcomed at check in, we had made a few request for my friends birthday and the Manager went above and beyond by adding a bottle of wine in my friends room as well, (how thoughtful!!!) Our rooms were clean comfortable and the beds were... More 

Helpful?
Thank Mlsorner
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Mlsorner, It was a pleasure you have you come back to stay with us! Thank you for taking the opportunity to share your cooments, we sincerely value your feedback! We are very happy to hear about your fantastic birthday getaway and that you and your friends were able to feel right at home! It givs us great pleasure to... More 

Rockford, Illinois
1 review
5 of 5 stars Reviewed November 17, 2015

This was a great place to stay in downtown Baltimore, 5 minutes away from the Johns Hopkins hospital. Very reasonable rates, free shuttles to JHH, great breakfast and the staff, Rixa and Dominic are the BEST! Five stars to them too.

Helpful?
Thank Lucas F
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Lucas F, Thank you for choosing to stay with us, and for taking the time to let us know about your stay! We sincerely hope your enjoyed your time in Baltimore and are very happy to hear that both Rixa and Dominic aided in making you feel welcomed and comfortable during your time with us! We sincerely appreciate your... More 

2 reviews
5 of 5 stars Reviewed November 15, 2015

Great Service, Breakfast included, big and confortable rooms. Everyone working for the hotel was very kind. The room was clean and spacious. They had a very convenient shuttle that took us to the convention center.

Helpful?
Thank Mateo C
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Mateo C, We'd like to take the opportunity to thank you for choosing to stay with us during your time in our Charm City! We are very happy to hear about your stay and that our team was able to help make your feel comfortable during your time with us. We are glad you were able to enjoy our... More 

Chicago, Illinois
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 13, 2015

We were there over Columbus Day weekend (Sunday through Monday). The hotel room was nice, breakfast selection was standard but good and the staff was very helpful. The hotel used to be a bank and it's been beautifully rehabbed. However, we definitely didn't feel safe outside the hotel. The side door next to the elevators that leads to the street... More 

Helpful?
Thank Alma K
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Alma K, Thank you for taking the opportunity to share your experience and for choosing to visit with us during your trip to Baltimore! We are excited to hear you were able to enjoy just some of the amenities our hotel has to offer such as our complimentary shuttle transportation and breakfast buffet! We'd like to offer our sincerest... More 

1 review
5 of 5 stars Reviewed November 8, 2015

This hotel is in a great location, near many attractions in Baltimore. The staff was very helpful, Rixa in particular, in finding the places we looked for and suggested many great things to do. She was great help and with a great smile on her face every time she would speak to us.

Helpful?
Thank Luis M
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Luis M, We'd like to sincerely thank you for choosing to stay with us during your time in Baltimore! We are very excited for your to share your experience and even more excited to hear that Rixa was able to make your stay so pleasant! It gives us great pleasure to know you felt comfortable during your time with... More 

1 review
4 of 5 stars Reviewed November 4, 2015

Staff was very friendly and Rixa, in particular, helped us find a place to eat crabs when no one else could! Couldn't have done it without her! Rooms were clean, a little small but perfect for a weekend getaway. Good location to walk to Inner Harbor.

Helpful?
Thank Carol C
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Carol C, Thank you for sharing your experience with us! We are happy to hear you were able to locate, with the assistance of Rixa, a great location for what Battimore is best known for: crabs! We appreciate you taking the opportunity to share your comments and rest assured, we will definately pass them along to tour team! We... More 

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