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Holiday Inn Express Baltimore-Downtown

2.5 of 5
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221 North Gay Street, Baltimore, MD 21202
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Holiday Inn Express Baltimore-Downtown
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Ranked #38 of 59 Hotels in Baltimore
A recent review
5 of 5 stars reviewed yesterday
RWEPA Lancaster, Pennsylvania, United States
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237 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancaster, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

So decided to take the girlfriend to Baltimore for a one night stay for her birthday. We chose Holiday Inn Express. We are glad we did! Our experience started off great - we got there 2 hours before we were suppose to be able to check-in - the place is very clean and elegant at the entrance. The front desk... More 

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Binghamton, New York
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

This lovely hotel is conveniently located to many of Baltimore's best spots to visit. The room was nice and the breakfast area clean. Best of all their complementary shuttle makes it easy to get around once there. Our drivers, James and Dominic, were pleasant and prompt. We would definitely stay here again!

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Selden, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We first stayed here in December and everything was outstanding (see my previous review). Last weekend my family returned for a third time as my daughter was attending a wheelchair basketball camp nearby. As usual, the hospitality was excellent. Every person you encounter is very polite and courteous. Rooms are hug and the hot breakfast is great. It is walking... More 

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Baltimore, Maryland
1 review
5 of 5 stars Reviewed 5 days ago NEW

Shuttle service was awesome :) the house keeping was really nice as well and the customer service was really convenient. I want to give a shout out to the shuttle driver Dominic for giving us a pleasant experience on our way down to the harbor !

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Columbia, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed overnight after surgery at Johns Hopkins. Staff was friendly, but we could have used more assistance on food we could walk to or have delivered as usual options limited due to snowstorm. Found out later there was a sub shop around the corner. Convenient location & free shuttle to Hopkins. Interesting building; it was an old bank. Free... More 

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Edinburgh, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This is my third stay within a year at the Holiday Inn Express located in downtown Baltimore with the purpose of my visits being the primary caregiver of a friend who is a patient at Johns Hopkins University Hospital. Needless to say there have been several complications regarding the patient and I always was able to count on Tina Hubard... More 

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Ms. Elizabeth, We honestly thank you for taking the time to leave us such lovely comments! Furthermore, we'd like to say we appreciate your loyalty. We hope you and your loved ones are well! Having a sick loved one is very difficult and we are humbled to hear that Tina, along with the rest of our team, was able... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

At check in a bit late around 1030pm desk staff was really nice and helpful with info about shuttles and nearby restaurants. The room was very clean, looked nice and professional, bed was comfy. Breakfast was good, had fixings for healthy breakfast like oatmeal and fresh fruit. Gym was well equipped and open all the time with key card. Overall... More 

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear aquasue65, We are very happy to hear about your lovely stay with us and sincerely appreciate your comments! It is wonderful that you were able to take advantage of our wonderful perks, such as the complimentary breakfast and complimentary shuttle service during your stay. Our location is only one of the newly opened businesses in our developing area that... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

These folks are amazing!! Dominic is the best shuttle driver II have ever met. He knows the city and as friendly as he is helpful. Thanks David for all of you help at the front desk. the Clean rooms were great.

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Michelle V, Thank you for having stayed with us! We sincerely appreciate you taking the opportunity to leave us such lovely comments. Should you find yourself back in our area, we welcome you back with a smile! More 

Pompano Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was a guest at the holiday inn express for an appointment at Johns Hopkins A lady Named Tina checked me in an was also my shuttle bus driver to and from my appointments. She was the most efficient and 0plesant person to deal with. She made my stay as traumatic as the situation was for the reason of my... More 

Was this review helpful? Yes 1
Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear lynnelee1, Thank you for having stayed with us, we are very pleased to hear about your wonderful stay! We hope everything is going well for you and your loved ones. We understand traveling to a foreign location, especially under such difficult circumstances is challenging and we are delighted to hear that Tina was able to contribute to our team... More 

1 review
5 of 5 stars Reviewed 1 week ago

the following staff were outstanding in service and information plus very friendly and concern since i was having procedure at John Hopkins. Front desk. Tina Drivers. James & Dominic thank you all for making my trip to the hospital less stressful.

Was this review helpful? Yes
Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Leslee S, We sincerely appreciate your comments! Thank you for having stayed with us, we look forward to seeing you in the future! More 

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