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All 63 Baltimore hotels

Holiday Inn Express Baltimore-Downtown

2.5 of 5 Hotel   |   221 North Gay Street, Baltimore, MD 21202
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Ranked #40 of 63 Hotels in Baltimore
A recent review
3 of 5 stars reviewed 4 days ago
apagano Harrisburg, Pennsylvania
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199 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harrisburg, Pennsylvania
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were in town for a concert and got the HIE Downtown for a great rate on Priceline. The parking lot is behind the hotel on Fallsway and costs $15 per night. The building was an old bank which has been beautifully renovated. The rooms are clean, bright and comfortable. We slept very well. Front desk staff was friendly and... More

Was this review helpful? Yes
Hiebaltimore, Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you for your comments. We certainly appreciate hearing from you and look forward to your return in the near future. More

Wisconsin
Top Contributor
71 reviews 71 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room - great: newer linens and appointments, fridge and microwave, good bed and pillows, clean, ok wi-fi. The price - great: one of the better deals we were able to get on very short notice using typical hotel booking sites. The breakfast - so so: good selection of stuff, none of which was particularly great quality or taste. The... More

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Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you for taking the time to share your comments with us. We will pay grater attention on the staff and associate level of professionalism, care and courtesy. More

baltimore, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

On friday Sept 5,2014 I stay at the Holiday Inn Express Downtown Baltimore. It was such wonderful experience from the Sales Director Diana Jackson to the Staff at the front desk check in Ericka Braun and Leticia Zam such awesome customer service. They great you with a smile and go over and beyond to make sure if you need anything.... More

Was this review helpful? Yes 1
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you for such great comments. We really appreciate having you stay here with us and look forward to returning. More

Union City, New Jersey
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a 1-night stopover, while driving from DC, back to Northern NJ. We were able to get a very nice rate via Hotwire, which made a stopover worthwhile, vs driving straight back home. The hotel is located just north of the downtown area in an old bank building. They had very nice staff working at the front... More

Was this review helpful? Yes 1
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

We thank you for sharing your experience with us. Hearing what went well as what may not have met your expectation is important to us. This will enable us to improve the hotel's service and facility. More

Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'm checking out of this hotel today after 3 nights. It's been pretty good. The good: comfy beds, friendly desk people, and a solid breakfast with something for everyone (bagels, fruit, oatmeal, pancakes, yogurt, cereal, etc). The room is clean and we were greeted with some folded towel art, which is always lovely. The location is convenient, too, and not... More

Was this review helpful? Yes 1
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you for taking the time to share your comments with us. We value your business and look forward to your returning in the future. We are working with the city and our business partners to increase the availability of parking in this area. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2014

I booked a room for 5 with two queen beds for about $140/night. I was pleased with the service and with our room. Our room was very very clean. The only thing that I would change about the hotel is the pool hours.They closed the pool at 9pm. I didn't mind the parking. It was $25/night, but at least it... More

Was this review helpful? Yes 1
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you for your comments. We really enjoyed having you visit with us and will address the concern with your ac unit. More

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 7, 2014

This hotel proudly posts its 4-circle TripAdvisor rating, and it should. Over the past 6 or more years, I've stayed in this hotel at least once a year. Every time I do, I come away thinking it's a remarkably consistent performer and great value. For me, the only potential negative is that it's in a neighborhood that's a little bit... More

Was this review helpful? Yes 1
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Your comments are important to us and we appreciate hearing about your experience while visiting the hotel. We do recognize that the world we live in has changed and we are informing our guest to never provide personal information to anyone who calls your room as the front desk associates would request you to visit the front desk to resolve... More

Lancaster, Pennsylvania, United States
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 5, 2014

We headed to Baltimore for an overnight stay at the last minute on a Saturday at noon and I found this hotel during a quick Web search before departure. With a AAA discount, it was reasonable at $119 for a night plus taxes, plus $15 for parking. The hotel is an old bank building that has been converted into a... More

Was this review helpful? Yes 1
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you for your comments. We value the opportunity to have you visit with us and look forward to your return. More

Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 3, 2014

In a sketchy part of town; no on-site parking available the first night - had to go looking for street parking at 11 pm; shuttle to Inner Harbor was great but took 20 minutes to get the phone answered to request the return pick-up and then a 40 minute wait for it, in the rain! Had to call for IT... More

Was this review helpful? Yes
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

We value your comments and appreciate hearing from you. Identifying the areas of your visit that did not go well gives us the opportunity to improve. Thank you More

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

Anyone that was on the first floor this past weekend can tell you this was like a scene out of some sort of movie, or episode of PUNKED. There was a dog loose in the hallway (this is a NO PET hotel) They had contractors staying on the first floor that may have had way too many libations started arguing... More

Was this review helpful? Yes
Hiebaltimore, General Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you once again for posting your comments. Of course we always enjoy hearing about the great experience our guest have while visiting with us. But certainly appreciate hearing when things are not as great for them. Unfortunately, your experience on your last night visiting with us was disturbed by some guest who failed to honor and respect the quiet... More

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Additional Information about Holiday Inn Express Baltimore-Downtown

Address: 221 North Gay Street, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore-Downtown 2.5*
Number of rooms: 68
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Also Known As:
Holiday Inn Express Baltimore-Downtown Hotel Baltimore

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