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Holiday Inn Express Baltimore-Downtown

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221 North Gay Street, Baltimore, MD 21202
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Holiday Inn Express Baltimore-Downtown
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Holiday Inn Express Baltimore-Downtown
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252 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Naples, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed there to visit with my new granddaughter. We were very pleased. The lobby is amazing. Very beautiful and not what I expected at an Express. The room was very comfortable and roomy. (We had a king.) The staff was awesome and very friendly. One staff member, Rixa, was especially helpful and friendly. She is very professional and a... More 

Was this review helpful? Yes
HIEBaltimoreDtwn, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Deborah E, Our greatest congratulations to your wonderful new edition to your family! We are very humbled that you chose to visit with us during this exciting moment in your family's life. Thank you for having given us the opportunity to have you as a valued guest! We are very happy to hear you were able to relax, be... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I have stayed there over 4 nights for my conference, The thing i liked most was the staff services, they were really nice people,always helpful with added wonderful smile. The rooms are quite spacious and very comfortable beds, I had wonderful sleep there the day i arrived. The location is very convenient, walk able distance to all the nearest point... More 

Was this review helpful? Yes
HIEBaltimoreDtwn, Director of Sales at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Atia, Thank You so much for taking the time and sharing your experience at Holiday Inn Express Baltimore Downtown. We really appreciate your kind words and will be happy to see you in our hotel again! More 

Mechanicsburg, Pennsylvania
Top Contributor
136 reviews 136 reviews
29 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on an overnight jaunt to Fells Point and a concert at Rams Head Live. This place was a short Uber ride to/from either place, which was perfect as we didn't want to be wandering all over the place on foot. The hotel is in an old bank building, which adds some real charm to the place. The check-in... More 

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Steve G, We'd like to sincerely thank you for your feedback and for giving us the opportunity to have you stay with us! We're very delighted to hear about your stay and the fact that you were able to pleasantly relax and enjoy just some of the amenities our hotel has to offer. The fact that our hotel is... More 

Elgin, Illinois, United States
Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in town for a wedding that was happening all around the inner harbor area, so we wanted to be centrally located while watching the budget...of course, the closer to the harbor, the higher the cost. This property was within 8 blocks or so, and was in a safely walkable area...but better yet, the "free" bus that runs a... More 

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Jeff A, We'd like to take the opportunity to thank you for staying with us and even more for your kind comments! We're very happy to hear you were able to relax and enjoy your stay as well as take advantage of just some of the many fun and entertaining things our Charm City has to offer! Our location... More 

Shanghai, China
2 reviews
5 of 5 stars Reviewed 1 week ago

I arrived here on May 3, 2015 for a conference. It was the first night that the curfew was lifted. I was very much concerned about the safety issue actually. But the hotel staff Rixa was incredibly patient in talking with me and helping me relieve. Whatever I needed (extra shampoo, estimating time from one place to another, wake-up calls,... More 

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Jessie C, We'd like to thank you for the opportunity to have you visit with us! We're very excited to hear about your experience and furthermore about your lovely comments about our team! We take great pride in making our guests feel comfortable and relaxed when staying with us and we are elated to hear you were able to... More 

Ontario
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at 3:00 pm for check in, along with a few other groups but our room wasn't ready until 3:30. In the meantime, they had free wifi and hot coffee in their beautiful lobby. The front desk staff was friendly Not to happy about being placed in a one bed room having booked a two bed room. We were... More 

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

We would like to take the opportunity to thank you for choosing to visit with us and to let you know we sincerely value your comments! We are delighted to hear you enjoyed just a few of the complimentary amenities such as the shuttle service and internet that our hotel has to offer to our guests. Please accept our sincerest... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

what can not say about this young clean neat presentable reminds you of son or a really cool nephew,but i just would to say this hotel is the best from the gm right on down to the housekeeping staff and everybody in between i would like to say dominic was just simply amazing he knows his way around the city... More 

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you very much for your thoughtful comments! We appreciate your time and the fact that you chose to stay with us during your visit to our Charm City! We are very humbled to hear about your stay and even more so that our team was able to make you comfortable and relaxed during your visit with us! We take... More 

Iowa
1 review
5 of 5 stars Reviewed 3 weeks ago

Dominic the shuttle driver and Will at the Reception really made the trip extra special!! Thank you for showing us the best places to walk and picking us up whenever our feet got tired. I will be back next year.

Was this review helpful? Yes
Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

We sincerely appreciate your time and your comments! Thank you for having chosen to visit with us while visiting Baltimore. We're pleased to hear our team members were able to make your stay comfortable and relaxing! We take great satisfaction in making sure our guests are cared for. Please know we will be sharing your feedback with our team. We... More 

Lakeland, Florida
1 review
5 of 5 stars Reviewed 5 weeks ago

The hotel was nice and clean, but what really stood out was the shuttle driver name Dominic. He was very nice, it was like we were on a tour each time he took us to where we needed to go. He made our trip pleasant by being so accommodating especially since we were there for medical reasons. Dominic is an... More 

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Hiebaltimore, Front Office Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Thank you for having chosen to stay with us during your time in Baltimore! We honestly appreciate your comments and will be sharing them with our team, especially Dominic! We are pleased to hear you were able to enjoy just one of the many amenities our hotel has to offer. We hope to see you on your next trip to... More 

Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We went to Baltimore to visit Hopkins' campus. Unfortunately when we arrived the hotel was all booked but we ended up with a "suite" ...sweet right?! Wrong! The young lady at the front told us that there was a lack of window space but we were literally underground. I did feel safe down in the bunker but was less than... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore-Downtown, responded to this review

Dear Miss K, Thank you very much for sharing your experience with us. I'm glad to hear you liked our location and found our hotel staff to be exceptional and accommodating. We're proud of our staff. On the other hand, kindly accept my sincerest apologies for any inconveniences you experienced during your stay and that the room was not to... More 

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