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Pier 5 Hotel

Certificate of Excellence
3.5 of 5
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711 Eastern Ave, Baltimore, MD 21202
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Pier 5 Hotel
Best prices for: 1 room 1 guest
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Ranked #10 of 59 Hotels in Baltimore
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 27, 2010
roger351 Princeton, New Jersey
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790 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Pier 5 Hotel
See the most recent reviews
Princeton, New Jersey
1 review
5 of 5 stars Reviewed July 27, 2010

This June27th, we spent our 35 anniversary at the Pier V hotel. Our experience there was nothing short of wonderful! The staff was very attentive and filled our every request. Our room was well appointed and had a beautiful harbor view. We had a great time at the Pier V and the Inner Harbor, making out 35th even more special.... More 

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Richmond VA
2 reviews
5 of 5 stars Reviewed July 22, 2010

This was our second stay at this hotel. I absolutely LOVE it, and my only warning is that the prices really go up for special occasions--our rate for July 4 was $400. However, it is pet friendly and our dog had as much fun as we did. If you love Baltimore's Inner Harbour, this is easily the best place to... More 

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Baltimore, Maryland
1 review
5 of 5 stars Reviewed July 12, 2010

I was in Baltimore for a business trip last month and stayed at the Pier 5 Hotel. Upon checking in, the staff was extremely pleasant and helpful regarding my questions of business accommodations, local spots for quick business meetings when a conference room wasn't necessary, etc. The lobby was posh and tastefully decorated, and the room itself was lovely. Great... More 

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Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed July 9, 2010

We really enjoyed the hotel for the location, the restaurants, the crabby & chocolate hours & friendliness & helpfulness of the staff. We would definetly stay again.

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Rockville, Maryland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 5, 2010

We had high expectations, but were very disappointed with the condition of the room. It turns out that a “standard” room does not include an arm chair and coffee table, just a big empty space where they would have been located. The worst part was a very loud A/C that kept cycling on/off—it did not have a “fan-on” setting with... More 

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HarborMagicHotels, Manager at Pier 5 Hotel, responded to this review

Dear Valued Guest, Thank you for giving us insight about your recent stay at The Pier 5 Hotel. We truly appreciate your comments. It is important for us to live the hotel experience through the guest’s eyes so we can grow and learn from our strengths and flaws. Over the past week I have taken the time to examine all... More 

Akron, Ohio
1 review
5 of 5 stars Reviewed June 23, 2010

I recently attended the TIDES conference held at Pier 5 Hotel. Accommodations were great and the room and service outstanding. We even had time to visit the aquarium adn take a water taxi around the harbor.

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Sharm El Sheikh, Egypt
1 review
5 of 5 stars Reviewed June 19, 2010

All the employees encountered during our stay were knowledgeable, helpful, and professional in their dealings with us. They often went out of their way to help us. Without a doubt, management has instilled Customer Service as the top priority with their folks.

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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 15, 2010

The hotel was OK. The room and view was nice. However, Benjamin, a staff member was very rude. He doesn't do anything "magical" for the hotel's business and should not be working with the public. If you travel to this hotel and have any dealings with him, watch out! He could care less about customer satisfaction.

Was this review helpful? Yes 1
HarborMagicHotels, Manager at Pier 5 Hotel, responded to this review

Dear Guest, Thank you so much for letting us know about your stay at the Pier 5 Hotel. Guest feedback is truly the most helpful tool in learning about our day to day experience. We are extremely sorry about the unsatisfactory issue that you encountered with one of our associates. We have gone ahead and investigated the situation so we... More 

Riverdale, New York
1 review
5 of 5 stars Reviewed June 15, 2010

This hotel was the opposite of what my friends and I thought it would be. We did not realize how great the location really was until we got into our room with the great balcony overlooking the water. We had an amazing time right down to the staff, My friends and I come to baltimore every year and we had... More 

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jersey shore
2 reviews
5 of 5 stars Reviewed June 14, 2010

We had a wonderful time ! We could walk to everything we wanted to see. The food was good. The room was big and we had a good view of the harbor.

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