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3.5 of 5 Hotel   |   711 Eastern Ave, Baltimore, MD 21202 (Inner Harbor)
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Pier 5 Hotel
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Ranked #10 of 59 Hotels in Baltimore
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
James D Silver Spring, Maryland
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750 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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Silver Spring, Maryland
1 review
5 of 5 stars Reviewed yesterday NEW

I wanted to celebrate a raise and bonus that my employer gave me, and I wanted to share it with my girlfriend. We decided on a weekend in Baltimore. I looked around and found a TravelZoo deal with Pier 5. I liked the location -- it's right on the Inner Harbor, literally a stone's throw from the National Aquarium. The... More 

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Lawrenceville,NJ
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The minute we pulled up to Pier 5 we had excellent service from all the staff. Everyone was so friendly, knowledgeable and efficient! We loved the valet parking and the fact that the lot was next to the hotel. They valet parked our car, stored our luggage until 4. We hopped on the free shuttle they provide and went for... More 

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California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was feeling bummed from jet lag, until I reached my pier 5 destination and met some of the awesome people that work there. The employees gave me a grand verbal layout of the surrounding area including the entertainment zones. Even after a long day of riding the city's waves of enjoyment the staff were so upbeat and understanding for... More 

Was this review helpful? Yes 1
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear kia s, Thank you for your review! We're glad that your experience with us was epic, and we plan to provide the same service during your next stay that you witnessed with your past stay. Being a boutique hotel, it is important that we stay connected to the area attractions and happenings. Have a great 2015, and we eagerly... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My stay at the Pier 5 hotel was amazing! The people at the front desk were very kind and helpful. My room was very clean. I will definitely be back for another stay. You guys are great! Thanks guys. See you all soon!!

Was this review helpful? Yes
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Ashley D, Thank you for staying with us, and thank you for the uplifting feedback! I appreciate that you took notice of the service from the front desk, as they work hard to provide a great experience for our guests. We look forward to your return! Brett Henry More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

When we made the reservation nothing was said about overnight parking fee. Told about breakfast in lobby, unfortunately they forgot to say there was a charge so we were embarrassed when we went for breakfast thinking at least a Continental breakfast would have been included. Water stains on furniture. Noisy blower fan on room heat kept waking us up. Water... More 

Was this review helpful? Yes 2
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Peachykeane63, Thank you for staying with us during your visit to Baltimore! I regret that your stay with us was less than satisfactory, as it is always our goal to exceed your expectations. It seems that some lack of information led to this, and I apologize! I will certainly be speaking with the individual that booked your reservation. Our... More 

Woodstown, New Jersey, United States
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Purchased from groupon, we celebrated with a one night stay in this perfectly located hotel. Easy parking, central location and attractive building made me choose this spot. The service was great, the included breakfast was a notch above the usual "on the go" as they had servers and a service bar which cooked to your request. The room was clean,... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Karen B, I appreciate your review and your selecting us for your accommodations in Baltimore. We're glad that you found the location and service to be worthy of mention! We do indeed have refrigerators available upon request for future reference! I apologize that the view wasn't entirely what you were expecting, and we will ensure that it is more... More 

Toms River, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

We have stayed at Pier 5 several times, we call it our home away from home. We have stayed at other hotels in the Inner Harbor but none can compare. The entire Staff is efficient, friendly and welcoming. They make your stay enjoyable. The rooms are spotless and the Harbor view is great. The location is great walking distance to... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Michael S, Thank you for making the Pier 5 your Baltimore home away from home! It has been an absolute honor and privilege getting to know you over the past year. Guests such as yourself are what makes this job so rewarding. You are both like family to all of us. We look forward to your return and to... More 

Princeton, NJ
Top Contributor
68 reviews 68 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The redeeming features of this "motel" is it's proximity to the National Aquarium and the limited and overworked staff. Imagine finding blood on your paper thin comforter and you call housekeeping for a replacement. No housekeeping on staff at night, ok. Front desk called the valet, yes the gentleman who parks your cars, to go and find a replacement. No... More 

Was this review helpful? Yes 2
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear RFRocky, Thank you for staying with us during your recent travels to Baltimore! We are located in the heart of the Inner Harbor, and we're glad that you took advantage of the location. I was concerned to learn of your experience at the hotel. We do not attempt to deceive our guests with our Destination Package, as we are... More 

Baltimore, Maryland
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

New Year's Eve in Baltimore was bitter cold. Our traveling partners along with my husband and me decided we wanted to see the fireworks in Baltimore's Inner Harbor but we didn't want to fight the crowds even though we live about 15 minutes away. Having worked for Pier 5 before I remembered a perfect spot to enjoy the fireworks while... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Diana, Thank you for celebrating the New Year at the Pier 5 hotel! Sometimes, all that we need is right under our nose, and I'm glad that you were able to have such an amazing staycation! You are far too kind regarding my performance at the Crabby Hour, but it is something in which I take great personal pride!... More 

Farmville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

King room is roomy. Facing the City View was really nice. Great litte gem of a hote. Great location. Overlooked the landmarks and water. The rate was a problem. Wedding party was given a rate then when confirming given another higher price. Floors for pets should be assigned. I do not want to stay in a room that a pet... More 

Was this review helpful? Yes
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Fred S, Thank you for ringing in the New Year with us! We're glad that you had a great time at the reception. We do actually designate certain rooms for pets, but our room types are somewhat scattered throughout the hotel. I'm glad that you took special notice of our staff, as they are the heartbeat of the Pier... More 

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Hotel Summarization (Beta)

What travelers say

  • Inner Harbor(24)
  • Great location(9)
  • Crabby hour(5)
  • Very clean(4)
  • Fells Point(4)
  • Friendly and helpful(4)
  • Ruth Chris steakhouse(3)
  • Little Italy(3)

Additional Information about Pier 5 Hotel

Address: 711 Eastern Ave, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pier 5 Hotel 3.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore
Hotel Style:
#6 Romantic Hotel in Baltimore
#6 Family Hotel in Baltimore
#13 Business Hotel in Baltimore

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