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Pier 5 Hotel

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711 Eastern Ave, Baltimore, MD 21202
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Pier 5 Hotel
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812 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Portuguese first
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Lodi, Italy
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Baltimore is a very nice city and the inner harbor is the best location to stay. Pier 5 is located perfectly close to the best attractions. Staff is friendly and the room ( we were 4 people) is ok. No frigobar and no safe. We arrived and got the most horrible view ( no harbor and view on the internal... More 

Was this review helpful? Yes 1
Glendale, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I stayed at the Pier 5 recently and it was one of the best experiences I had outside of the weather which I thought was going to change on my trip but it did not. I looked online and was a little nervous because we usually stay at a hilton or marriott and dont really do boutique hotels. Me and... More 

Was this review helpful? Yes
Parkton, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently my husband and I stayed at Pier 5 hotel for a get away to the city (we live in PA). I love boutique hotels and this hotel had the best location! The proximity to Little Italy, the Inner Harbor and great shopping made our stay more enjoyable. The staff were very friendly and suggested we check out the museums... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Pier 5 Hotel is the only place I stay in Baltimore. I have never had a bad experience here. I had been in touch with the General Manager (Brett) for several months since my last stay as I had mentioned to him that I wanted to propose to my girlfriend here. When the day finally came, Brett gave me... More 

Was this review helpful? Yes 1
Baltimore, Maryland
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked in about 10:30pm on June 20 (it was our wedding night and we were still in our dress and tux). When we got to the desk, there were other people there complaining about the hotel and asking to check out. When we were waited on, the front desk attendant (AJ) was extremely rude, didn't make any eye contact,... More 

Was this review helpful? Yes 2
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear amamon, First and foremost, congratulations on your marriage! We're glad that you considered our hotel for the special night. I'm disappointed to learn of the treatment that you received from AJ, as this is atypical of his service. We have spoken to him, and I want to apologize for the matter. I am sorry that the room was not... More 

Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in the middle of Inner Harbor. There simply is no better location for seeing that area of Baltimore and it's only a few blocks from Little Italy and some fantastic dining. The staff went out of their way to accommodate us - Spending a great deal of time downloading some large files we required from a remote... More 

Was this review helpful? Yes
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear TeamRoadKill, Awesome TripAdvisor handle! Thank you for staying with us during your visit to our city. I love to see that our guests were able to experience some of Baltimore's finest offerings, and it seems that you did just that with your short jaunt to Little Italy. It warms my heart to see our team recognized for the work... More 

Wilkes-Barre, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is amazing. They all treated us like family and everyone was very helpful and considerate. The room overlooked the harbor and it was absolutely beautiful both during the day and night. The room was extremely clean and large. We had a great nights sleep. Breakfast was wonderful. When you have breakfast ask for Jessica's amazing omlets. Tavon was... More 

Was this review helpful? Yes
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Lisa C, Thank you for your fantastic review of our hotel! It is our pleasure to serve guests such as yourself, as you deserve to be treated well. The view is certainly something to behold. I'll walk outside from time to time to gain a sense of calm from the water, and I'm glad that you appreciated it as... More 

Berlin, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Recently stayed at Pier Five for our daughters wedding. Staff was very friendly and eager to please. Breakfast in the lobby with Tavon, Billy and Greg was wonderful. They went above and beyond to make us feel at home. Crabby hour was great! Happy hour at next door McCormick and Schmidt was very convenient and one of the best!

Was this review helpful? Yes 1
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Hmtop, Thank you for allowing us to host you, your family, and your friends for the big event. We shared your great review with the entire catering and breakfast crew the next day. We specifically acknowledged Billy, Tavon and Greg. It's always nice to see them recognized for the hard work that they do. Please come and see us... More 

Carlisle, Pennsylvania
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Getting here was easy and parking is a short walk across the street (or there is valet service). The hotel is located very close to Little Italy and to the Aquarium. Lots of stores and restaurants within walking distance - including 2 restaurants attached to the hotel. The staff was very friendly and helpful - quickly showing us how to... More 

Was this review helpful? Yes
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear baha23, Thank you for the wonderful review! We're glad that you decided upon the Pier 5 Hotel. Our staff is one of the benefits of staying with us. They can offer service in a boutique setting that the big boxes do not have the time nor energy to provide. We're very fortunate to have our little boutique hotel in... More 

Crediton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 29, 2015

Beautiful location on inner harbour. Good size room with comfy bed but lumpy pillows. Shortage of toiletries, no shower gel. Didn't sleep at all because of noisy AC unit outside our room. Then early 6am start as staff put breakfast out in the atrium. Billy at breakfast was very helpful. Disappointed no gf bread as they had been told I... More 

Was this review helpful? Yes
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear kirtongirl, Thank you for joining us on your trip from the UK. We appreciate your feedback, for we always strive to improve our service and offerings. Average is disappointing to us, as our goal is always to exceed expectation. We're glad that you were able to appreciate our Crabby Hour! We have something new and exciting happening each night... More 

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