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Pier 5 Hotel

Certificate of Excellence
3.5 of 5
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711 Eastern Ave, Baltimore, MD 21202
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Pier 5 Hotel
Best prices for: 1 room 1 guest
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Ranked #8 of 60 Hotels in Baltimore
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
Philly B Baltimore, Maryland
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799 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

Our 1st visit to Pier 5 and we had a great experience!! We brought our two small dogs and this hotel was so welcoming...& no extra charge for them! Our room was very quiet with a cute little balcony. They even had a prom one night and we never heard it! Their Maryland-themed "crabby" hour was very interactive with Old... More 

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Baltimore, Maryland
1 review
5 of 5 stars Reviewed 6 days ago NEW

We had our wedding here in April. It was absolutely fantastic! Chris Sikora is the best, he accommodated our every need in a friendly and timely fashion. We only stayed one night (in the Honeymoon suite, which is awesome), but all of our family and friends raved about the hotel over the course of their 3 night stay. Huge compliments... More 

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Greensboro, North Carolina
Top Contributor
52 reviews 52 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I really like this hotel for it's funky cool design and location. Second time I've stayed here. The rooms are spacious and well appointed for a very comfortable stay. The staff is very friendly and helpful as well. Pier 5 feels more like a boutique hotel, not like the big chain hotels. They have "Crabby Hour" M-F featuring a chef... More 

Was this review helpful? Yes 2
Concord, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed 3 nights during the recent city-wide curfew. On the first night of my stay, not realizing that resturants were closing early due to the unrest in the city, I quickly discovered my options for dinner were extremely limited. When hearing of my dilemna, one of the hotel staff members (Shawnette) came to my rescue. She quickly coordinated me... More 

Was this review helpful? Yes 1
Monroe, Michigan
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 2 nights, one, unfortunately was during a surprise city-wide curfew. We were abandoned by the water-taxi in another part of town. They shut down and didn't even post the fact that they were closed. We waited for the taxi for 1/2 hour. When they showed up, they tied up and ignored us. When we yelled at them to... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear stevemarvin, Thank you for your feedback from your stay. We appreciate your business! I'm glad that you were able to take advantage of our shuttle after your experience with the water taxi. Thank you for your company while we held our pseudo pizza party in our lobby, and I'm grateful that we were able to get the pizzas in... More 

Elmira, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 3 nights for a wedding. First I would say that the breakfast staff were extremely courteous, attentive, and helpful. Simple example, I was served my omelet while holding my granddaughter. The young man asked if I wanted Tabasco sauce and seeing that I had one arm full, he took the cap off before he... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Rick S, What an awesome review! I appreciate that you noticed some of the techniques that the staff uses to perfect their craft. The breakfast team in particular is very particular, and it's always nice to see them acknowledged. Thank you for sharing the weekend with us, and we hope that it's not the last time that we see... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We went to Pier 5 hotel for a wedding and were very unimpressed with the staff from the moment we arrived. A couple of complaints: - They did not communicate the parking situation to us but told us we had to move our car when we were just getting our bags out of the car (we were there for 5... More 

Was this review helpful? Yes 2
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Kara C, Thank you for your business. We never take anything for granted, and I deeply regret that your experience left much to be desired. There are some opportunities by which we can certainly improve, and I will be addressing these matters with all of the respective departments within our team. I was particularly concerned with the interactions with... More 

Chattanooga, Tennessee
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

May 1st, 2015 - what a day for a wedding in Baltimore! I'm pleased to say that with all of the disruption going on in the city that week the folks at Pier 5 carried everything off without a hitch - the rehearsal dinner and the reception were handled just as planned and the outdoor ceremony was really nice (despite... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Jimmo10, Thank you for the kind words! We certainly made the most with the situation at hand, and I was overwhelmed by everyone's patience and understanding. The Coast Guard was kind enough to congratulate our weddings that weekend from their ship, so that was a thoughtful touch by them. My staff always enjoys the compliments, and we certainly shared... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Pier 5 was a lovely surprise. Billy and the brunch crew were amazing. Brunch was full-service and Greg makes some of the best omelets (to order) on the East Coast. The Champagne and Chocolate afternoon social was fabulous. Pier 5's entire staff was exceptional. After a grueling day of traveling from the West Coast, we arrived at Pier 5 just... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Rebecca Kathryn F, Thank you for your business, and I appreciate the kind acknowledgements! While the situation in the city was unfortunate, I'm glad that we were all able to make the most of the matter at hand. We appreciated all of our guest's patience as we took every precaution to ensure that our guest's safety remained our top... More 

Oyster Bay, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful experience here. The hotel itself was great with a lovely suite, a beautiful view and friendly, helpful employees. The wedding took place there and was top notch from the setting to the dinner and the staff did a super job. Loved the breakfast served in the lobby.

Was this review helpful? Yes
Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear krl7650, Thank you for the great review! Our goal is to go above and beyond for all of our guests. When a couple chooses to celebrate one of the most important moments of their lives with us, we understand our responsibility to make it as memorable as possible. I'm thrilled that you enjoyed the room, the view and the... More 

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