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Pier 5 Hotel

Certificate of Excellence
3.5 of 5
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711 Eastern Ave, Baltimore, MD 21202
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Pier 5 Hotel
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Ranked #10 of 59 Hotels in Baltimore
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Josh H Stephens City, Virginia
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781 reviews from our community

Traveler rating
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    74
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stephens City, Virginia
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

As if you couldn't tell from the title above, the location of this hotel can't be beat. The National Aquarium is on the next pier, shops and countless restaurants are nearby, and it's an easy walk to Fells Point and other great areas to explore. The front desk clerk at check-in (20s, African American, female) was very friendly and gave... More 

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Montauk, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great hotel. Beautiful grounds and location. Best part is attentiveness, professionalism and courtesy off Hotel staff. I had a little problem on one occasion during our stay. When brought the attention off staff it was handled beautifully by Shelana at the front desk and assistant manager Shane O'Brien. I am sorry I don't have her name but a woman who... More 

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Berkeley Heights, New Jersey
1 review
5 of 5 stars Reviewed 5 days ago NEW

My recent stay at the Pier 5 Hotel was was excellent. The room and the public areas of the hotel were nicely appointed, clean and very welcoming. The location is very convenient to the major downtown attractions in Baltimore. After checking out, and later completing the Hotel's survey, I noted my confusion about a charge that appeared on the bill.... More 

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philadelphia
Top Contributor
56 reviews 56 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My employer booked this hotel for me while I was in town for training. What a nice surprise. The location can't be beat...next to the aquarium, Little Italy, numerous shops and restaurants. Every staff member I encountered was beyond pleasant and helpful....they truly seem to enjoy their jobs. My colleague needed a mini fridge to house her medication. One wasn't... More 

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Turnersville, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago NEW

Had a great time service was excellent, we had reserved a room for Friday night but it was snowing all day and we were concerned about driving so I called and asked to change from Friday to Saturday and they were able to work with me. The view and balcony made the room well worth it. We even had free... More 

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Bermuda
1 review
4 of 5 stars Reviewed 1 week ago

We stayed at Pier 5 for 4 nights while in Baltimore for appointments at Johns Hopkins. They offer a great rate for Johns Hopkins patients which included an excellent breakfast; cooked to order omelettes (which were delicious), toast, pastries, yogurt, fruit, and you can also make your own waffles which my son loved! They also have a complimentary shuttle which... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Shannon T, Thank you for choosing the Pier 5 Hotel for your stay in Baltimore. I know that the purpose of your trip wasn't ideal, and I am glad that you found the hotel to be suitable for your needs. We always try to provide a comfortable environment, especially for those that are visiting us for medical purposes. I... More 

New York, New York
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is located right behind the Baltimore Aquarium. The location is convenient to everything around the inner harbor and Little Italy. This hotel is very small with only about 80-90 rooms. The decor in the room was very good. The only cons with this hotel were one would hear everything happening in the middle of the atrium and next... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear bobby888, Thank you for staying with us, and I appreciate your review of the Pier 5! We are fortunate to be located where we are in the midst of the beautiful Inner Harbor. My apologies for the noise levels that you experienced while at the hotel. When necessary we do our best to keep the sound to a minimum,... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I cannot say enough about the Pier 5 Hotel. We spent one night with our two girls during our spring break this week. We arrived in the morning to sight see and visit the aquarium. Even though check in wasn't until 4:00, they worked to prepare our room ahead of schedule and called to let us know when it was... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Jessi K, What a superb review! I can certainly appreciate how valuable one's time can be when you're on a vacation in our city. It was our pleasure to make arrangements for your belongings while you enjoyed the aquarium. I'm glad that you found the location to be perfect for your needs. Thank you for the recognition of Crosby,... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Couldn't have found a better place in Baltimore (And I don't say that lightly)! VERY wonderful team at Pier 5 that welcomed me as I walked in on a Tuesday to a sponsored bourbon tasting and crab dip hospitality time! All involved were excited and genuinely glad I was there. The room was wonderful with a awesome view of the... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear schoendb, Thank you for your amazing review of our hotel! That is so great to see that you enjoyed our inaugural Whiskey Wednesday at the Pier 5 Hotel. We're hosting our second one this upcoming week, and it will become a weekly tradition thereafter. Hopefully, the next time that you return will be midweek, but we always have fun,... More 

Paoli, Pennsylvania
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The location of this hotel is wonderful! Within walking distance to everything the Inner Harbor has to offer. I had booked a King Room/Private Balcony/Harbor View. The room was very musty smelling and definitely worn. When I walked out on to the balcony I walked into a large puddle of water. Yes, grant it, it had rained a bit but... More 

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Brett_Henry_PierV, General Manager at Pier 5 Hotel, responded to this review

Dear Veras40528, Thank you for selecting the Pier 5 for your stay in Baltimore! We appreciate your review, as we are always looking for ways to improve our services. It is always our goal to exceed your expectation, and I regret that did not happen. Please accept my apology. We will certainly look into the matter of the mustiness of... More 

Hotel Review Summarization

What travelers say

  • Inner Harbor(20)
  • Great location(8)
  • Crabby hour(4)
  • Very clean(3)
  • Fells Point(3)
  • Friendly and helpful(3)
  • Ruth Chris steakhouse(3)
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