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Hilton Baltimore

3.5 of 5 401 West Pratt St, Baltimore, MD 21201
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Hilton Baltimore
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Hilton Baltimore
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1,352 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Baltimore
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Top Contributor
78 reviews 78 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 24, 2013

I brought my husband here to celebrate his birthday. He was not disappointed. Our room on the 20th floor overlooked Oriole Park. The perfect location for an ardent Orioles fan. We enjoyed some drinks and snacks on the Executive Floor. A short walk brought us to the ballpark where we enjoyed some tasty Nachos and watched the Orioles beat Tampa.... More 

Was this review helpful? Yes 2
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review

Dear Valued Guest, Thank you for sharing your Hilton Baltimore experience with us. We are happy you enjoyed the hotel and our spectacular views of Camden Yards, home of the Baltimore Orioles. We hope to serve you again next time you are in town. More 

Boston, Massachusetts
Top Contributor
213 reviews 213 reviews
26 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed August 24, 2013

we were here for four days along with the Deaf Association….for four days we witnessed the entire hotel staff yes the entire hotel staff interact with the deaf….truly an amazing four days of witnessing patience and compassion…i have never seen such love between humans…this hotel deserves an amazing shout out for their true display of human loving compassion..ok so lets... More 

Was this review helpful? Yes 3
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review

Dear Valued Guest, Thank you for sharing such a lovely review of our hotel. It truly sounds like you had a terrific time staying with us and really enjoyed our property. We appreciate you taking the time to share such positive feedback, which I will be sure to share with the rest of our team. We look forward to welcoming... More 

PA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 24, 2013

Came in to Baltimore for a concert at Pier 6 Pavilion - booked thru Hotwire for a good price. The hotel is beautiful and every employee that I spoke to was helpful and very friendly. It was very busy due to a convention and an Orioles game last night but, I only had to stand in line for about 5... More 

Was this review helpful? Yes
575JohnG575, Front Office Manager at Hilton Baltimore, responded to this review

Thank you for the review on TripAdvisor. I am glad you enjoyed your recent stay at Hilton Baltimore. I appreciate the comments regarding the friendly and helpful staff during your stay. I apologize for the parking price during your recent visit. The parking is very consistent with other downtown full-service hotels in the Baltimore area. I hope to welcome you... More 

Burlington, Nj
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 23, 2013

Came and stayed for a night. Went to Orioles game and best part about this hotel is that it's right across the street from Camden Yards! The kids loved the pool....very nice and the view into the stadium was great. Our room was very nice, beds comfortable. Very clean and modern. Would definitely stay again for visit to Inner Harbor... More 

Was this review helpful? Yes 1
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review

Dear Valued Guest, Thank you for your review on your recent stay. I cannot agree with you more as our location is very convenient to Orioles Park at Camden Yards, 1st Mariner Arena, the Light Rail - serving Thurgood Marshall/BWI Airport, M&T Bank Stadium (Home of the Baltimore Ravens), University of Maryland Medical Center as well as many other attractions,... More 

vienna, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

Perfect stay, clean room, kind staff, quick to answer questions and always helpful. Although the hotel was very busy with various conferences, reunions, and meetings, all were handled professionally and seamlessly. There were many groups sharing the same area of the hotel and yet it never seemed crowded or invasive to any one group of people.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review

Dear Valued Guest, Thank you for staying at the Hilton Baltimore. We appreciate having the opportunity to introduce you to our city, and to share in the richly diverse culture and legendary history the city of Baltimore has to offer. With our unique Inner Harbor location between Camden Yards and the Baltimore Convention Center, you will find yourself in the... More 

Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 21, 2013

Stayed here for our anniversary Friday, August 16 through Monday, August 19, returning to visit Baltimore after 20 years. Reserved room via "name your own price" on priceline for $89.00/night. Long line for check in but the line moved quickly. The check in staff was very nice and she accomodated my request for a room on a high floor with... More 

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Winsett R, Front Office Manager at Hilton Baltimore, responded to this review

Dear valued Guest, Thank you for your feedback regarding your experience here at the Hilton Baltimore hotel. Our goal is to have each of our guests rate us as a 10out of 10 each time they visit our property. Although I see there were positive aspects of your stay, I would like to apologize for the issues you experienced during... More 

Mill Valley, CA
1 review
4 of 5 stars Reviewed August 21, 2013

I did not stay at Hilton Baltimore, so I can't comment on the rooms and service there. However, I did eat several meals at the American Grille Restaurant on the ground floor of the hotel during a recent visit to Baltimore. The food was excellent and the service was very attentive. I highly recommend it if you're in the vicinity... More 

Was this review helpful? Yes
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review

Dear Valued Guest, Thank you very much for sharing such a wonderful review of our Diamond Tavern Restaurant. Just a stone's throw away from Camden Yards and M&T Bank Stadium, our venue puts a fresh spin on a tired genre: The Sports Bar. Located on the first floor of the Hilton Baltimore East building, the Diamond Tavern offers Chesapeake Bay... More 

Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 21, 2013

What a poorly run hotel. I am surprised that Hilton would want their name attached to such a monstrosity. First, we drive in and no valet...nothing. We wait for a while, no valet in site. Ok, so I go to check in at 4:30 in the afternoon and there is a huge check in line. Ok, so I wait for... More 

Was this review helpful? Yes
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review

Dear Valued Guest, We are sorry that you had a disappointing experience with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Jersey City
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2013 via mobile

I stayed at the hotel last week and found that there was a fraternity convention going on. The members chanted so loudly all night that I could hear them in my room. Security did the best that they could... Frat boys will be boys. When unpacking a few of my things, I opened the drawer and found a pair of... More 

Was this review helpful? Yes
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review

Dear Valued guest, Thank you for your comments regarding your recent stay here at Hilton Baltimore. Your feedback as a valued guest is something we take very seriously and use in the continous improvement of our property for current and future guests. Thank you again for your time and feedback, and I look forward to seeing you again soon! More 

Boston, MA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 18, 2013 via mobile

Front desk staff abrupt, gruff, and disinterested - not just one, but three different front desk staff employees. Stayed on "Executive" floor - ice bucket actually had mold ringing the inside bottom. All of the pillows were flat and unsupportive. One gross looking bathrobe hanging in the closet. There is NO way this hotel is a AAA Four Diamond -... More 

Was this review helpful? Yes
575JohnG575, Front Office Manager at Hilton Baltimore, responded to this review

Thank you for choosing Hilton Baltimore. I apologize for the inconveniences you encountered during your recent stay. Please accept my sincere apology for the issues you experienced with our front desk team and guestroom cleanliness. I will share your valuable feedback with the appropriate departments to ensure the team learns and grows from past experiences. Again, I am sorry for... More 

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Additional Information about Hilton Baltimore

Address: 401 West Pratt St, Baltimore, MD 21201
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Baltimore 3.5*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Hilton Hotels, Cheap Tickets, Orbitz, HotelTravel.com, Hotels.com, getaroom.com, TripOnline SA, Agoda, Odigeo and Tingo so you can book your Hilton Baltimore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel
Hotel Style:
#20 Business Hotel in Baltimore
#23 Romantic Hotel in Baltimore

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