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Hilton Garden Inn Baltimore Inner Harbor

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625 South President Street, Baltimore, MD 21202
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Hilton Garden Inn Baltimore Inner Harbor
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654 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Piscataway, United States
2 of 5 stars Reviewed 3 days ago NEW

It started at check-in, there was no place to park to register and unload, we ended up about two blocks away and had to carry our suitcases in. Getting the car back from the overloaded valet was horrible, we stood outside after midnight waiting 30+ minutes one night and 45+minutes the second night and ended up being taken to the... More 

Review collected in partnership with Hilton Garden Inn

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Philadelphia, Pennsylvania
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel was perfect. We were pleasantly greeted at the front desk by staff. Staff provided information and extended assistance if needed. The hotel lobby was very clean. We stayed on an upper level floor overlooking the garden area. The garden area looked as if it was undergoing some maintenance but it was well kept and staff was seen cleaning/maintaining... More 

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you very much for sharing your review following your recent visit to Hilton Garden Inn Baltimore Inner Harbor. I am so pleased you enjoyed the custom-designed hotel so much as well as the service you received! The vibrant Harbor East neighborhood certainly is fun - I'm glad you took advantage. Again, thank you and we look forward to welcoming... More 

Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Best service i have had. Price was right. Friends stayed close and paid significantly more than i did for similar quality stay. very friendly staff that would go out of their way to provide excellent service. Highly recommended.

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am so pleased you enjoyed your visit so much and I look forward to sharing your "best stay I've ever had" comment with the team! It is truly motivating for them to hear and we hope we can welcome you back to the Hilton Garden Inn Baltimore Inner Harbor for future visits. More 

Basking Ridge, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn in Baltimore was fantastic. The location was perfect! The hotel is in the middle of great shopping and great food. It's within walking distance from the Inner Harbor. Beautiful room, and the staff was very accommodating! I've never written a review before, but I was so pleased I decided to let other's know about my experience.... More 

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am pleased your excellent visit with us inspired your Inaugural Review! The hotel team has been very focused on exceeding guests' expectations and I look forward to sharing your comments during tomorrow morning's team huddle. We look forward to welcoming you back again to the Hilton Garden Inn Baltimore Inner Harbor! More 

stockholm, Sweden
1 review
5 of 5 stars Reviewed 1 week ago

Spent 6 wks at the hilton garden Inn due to treatment of my wife at Hopkins The stay and empathy shown by the staff during this very stressful time was fantastic! With a special Hopkins package you receive taxi vouchers to the hospital, breakfast and access to the great gym. Inner harbour is just one minute away. Must be the... More 

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking time to share your review following your visit. I am pleased you enjoyed the service so much and I hope we can welcome you back again, perhaps only for pleasure! More 

Union, New Jersey
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came to this hotel to be close to John Hopkins hospital for a emergency for my daughter.The employees from the parking of the car to front end desk to employees in the restaurant to maintence for our room.Which was nothing major was exceptional. Each and everyone went above and beyond to help us out and made everything that was stressful... More 

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Wow! You have made our day with your wonderful comments about the hotel and the team! I look forward to sharing them during tomorrow's team huddle and I hope we can welcome you back again, under happier circumstances, for another excellent visit! More 

West New York, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed with the family on the 4th of July. Can't beat the great location. Minutes from the aquarium and walking distance to a great selection of restaurants. The room was clean and modern. The bathroom was a little small. Breakfast was above average. Staff was just average. They didn't do anything in particular to make our stay any better or... More 

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking time to share feedback following your recent visit to Baltimore. I am pleased you enjoyed the vibrant Harbor East location so much. I appreciate your comments about the staff as we have been very focused on exceeding guests' expectations. I will share this review with them. I hope we can welcome you back again the future... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Horrible Experience! Customer Service does not exist. I never write anything negative but could not move forward without warning others. It may be just Hilton policy asked for early check in for 3 days. No one could grant that. Sat in lobby for 6 hours while they were trying to clean a room. The only staff here that was amazing... More 

Was this review helpful? Yes 1
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your recent visit to Baltimore. I am sorry we did not exceed your expectations, as is our goal. While we strive to honor a request for early check-in, there are times when we can't, however I am very embarrassed that no one called you back. I will follow up with... More 

Grand Ledge, Michigan
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago

We have called for three days in a row prior to our reservation asking for early check in. When calling, we have gotten both yes and no answers to checking in early. We arrived around 9 in the morning for our early check in and they said all the rooms are completely full and the earliest we can get in... More 

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking time to share details following your recent experience. I am very sorry that conflicting information was shared as that is not our intent. While we absolutely would like to honor requests for early check-ins, it is difficult to guarantee. I will use your experience towards re-training as is evident in this situation. Again, I am sorry... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The service that the front desk staff provided was impeccable! It was my first business trip and had arrived early before check-in. The staff member who assisted me held my luggage for me while I explored a bit of Baltimore. She answered all my questions about amenities and facilities, and provided me with a map of the area. I stayed... More 

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share your review following your visit to Baltimore. The hotel team has been very focused on exceeding guests' expectations and I am so pleased you enjoyed their service! We look forward to welcoming you back again to the Hilton Garden Inn Baltimore Inner Harbor! More 

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