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Hilton Garden Inn Baltimore Inner Harbor

3.0 of 5 625 South President Street, Baltimore, MD 21202
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Certificate of Excellence 2014
Hilton Garden Inn Baltimore Inner Harbor
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Hilton Garden Inn Baltimore Inner Harbor
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519 reviews from our community

Traveler rating
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    184
    59
    27
    18
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109
150
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152
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

As many have probably noted here, last weekend the hot water and heat went out in the hotel. This sucks. I stay about 100 nights per year in a hotel and this rarely happens-- but when it does it is obviously something wrong with the utilities not the hotel (and staff). Unfortunately, some guests (one in particular) lost all semblance... More

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Hanover, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel lost heat and hot water. They comped my stay, breakfast was free and an offer was made to re-book at another hotel. They did everything they could do to make my stay comfortable under the circumstances. The room was clean and tidy. It's in a great location! It's definitely a place I would stay again. As the saying... More

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Wow! Thank you for taking time to share details following your recent stay with us. We truly are sorry that the neighborhood utility interruption caused such a disruption. That is not at all how we want to welcome any guest that stays with us. I am pleased you appreciated the service and response you received and I look forward to... More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had the opportunity to stay in this hotel early November and I must say again ... I am very satisfied for the services and the amount I spent there Great Location!!!i would definitely recommend the others.. Really nice view from our room..

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share your experience while staying with us. I am pleased the hotel team took such good care of you and we hope we can welcome you back in the future! More

nj
1 review
2 of 5 stars Reviewed 3 days ago NEW

There was an issue that caused the heat and hot water to go out. I understand that things happen but, my issue was with the front desk person that showed no compassion the situation. He also seemed smug when mentioning that he could help more if I didn't book on Expedia. I could be wrong but, I think i'm still... More

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your visit to Baltimore. We are truly sorry that the neighborhood utiltiy outage occured as we never want this to happen with anyone. I appreciate your feedback as to the impression the team member gave. While it is true that we are not able to directly process adjustments in our... More

Baltimore, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Loved it.. amazing price for a really nice clean hotel.. great friendly staff and really nice room. I would definitely recommend to others. Really nice view from our room and just really enjoyed our stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you very much for letting us know how much you enjoyed your visit. I look forward to sharing your comments during tomorrow's team huddle and we hope to welcome you back! More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

In short, two days with no hot water and a less than helpful attitude from hotel front desk staff is all one needs to decide not to stay here again. It is true that these things happen but no offer of adjusting bills or comping a night. On top of that you must listen to the jack hammers attempting to... More

Was this review helpful? Yes 1
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am truly sorry that the neighborhood utility failure occured as it is a tremendous inconveniene and not indicative of the experience for which we are known. I am also very sorry that the hotel team's attitude was not displayed at it's utmost. I will absolutely review this with them so if faced with another emergency at any time, they... More

Delaware
Top Contributor
66 reviews 66 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I hate to write such a negative review because I am a HH member. I stay at Hilton's a lot for work. If you are coming tomorrow change your reservation!!! We are staying for the weekend and have had no hot water. I washed my hair in the sink. Honestly a hotel has two purposes: clean bed and hot shower.... More

Was this review helpful? Yes 1
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback regarding your visit. I am truly sorry that the utility failed during your stay. The impact to the neighborhood was great and we certainly do not want this experience for any of our guests. I am sorry we will not be able to welcome you back in the future to experience... More

Ivyland
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great hotel located between the Inner Harbor and Fells Point. Hotel staff was very friendly and the place was immaculate. Only complaint is the bed was too stiff for my personal taste. Trip advisor wants this review to be at least 200 characters so here you go:AAnjhgjhfggvbvjghhfgjhgjhghkgkjgjhgjhvjhvjhvjhgvjgvjgvjgvhgvhgvhgmvjh,vhjgjhfgfxszfsdwrereyr4rut78youhkjgjkrfterhfgc,nm,m/.kjktgjhtdcfsxnfvmn,g

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your visit to Baltimore. I am pleased you enjoyed the Harbor East neighborhood and service you received! I appreciate the feedback about the bed and will ensure the Garden Sleep System bed is set to moderate. Thank you, also, for the smile today reading your review. We look forward to... More

Altoona, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Planned a one night mini getaway for our anniversary. Originally intended to stay a Saturday/Sunday, but had to change three days prior to Friday/Saturday. I called the hotel directly (rather that an 800 reservations #) and the girl at the front desk was very pleasant to deal with, and even recalled our conversation when I arrived. We booked the aquarium... More

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you very much for taking the time to share such wonderful details following your visit to the Hilton Garden Inn Baltimore Inner Harbor. I am thrilled you enjoyed the service and amenities so much! The hotel team is very focused on exceeding guest expectations and I look forward to reading your review during tomorrow morning's team huddle. Thank you... More

Encinitas, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

On a recent trip to Baltimore for work I stayed at the Hilton Garden Inn. The proximity to so many different restaurants and "sights to see" in the city made it an ideal place to stay. Safe and easy walking distance for Fells Point and many of the other historic districts.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking time to share feedback! I am pleased you enjoyed Harbor East so much and found the neighnorhood ambassadors such a benefit to your visit. I hope we can continue to welcome you back in the future. More

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Additional Information about Hilton Garden Inn Baltimore Inner Harbor

Address: 625 South President Street, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore Inner Harbor 3*
Number of rooms: 182
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Also Known As:
Hilton Garden Inn Baltimore Inner Harbor Hotel Baltimore
Baltimore Hilton Garden Inn
Hilton Baltimore

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