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Hilton Garden Inn Baltimore Inner Harbor

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625 South President Street, Baltimore, MD 21202
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Hilton Garden Inn Baltimore Inner Harbor
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Hilton Garden Inn Baltimore Inner Harbor
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583 reviews from our community

Traveler rating
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    65
    29
    19
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121
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Overall stay was nice, the guys in valet were awesome and friendly. but we asked for a late check out to go to our room and be locked out and all our items in the room. and room was a bit small and area around bathroom was cramped a bit for a family of4. also wish they had two queen... More 

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your recent visit. I will certainly share your compliments with the parking operator. It is very motivating for them to hear. I am sorry about the door lock following the late check-out. Guestroom keys "time out" at a certain time and I am sorry we did not offer updated keys... More 

West Chester
Top Contributor
189 reviews 189 reviews
90 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice property in a really nice part of town. Close to Fells Point, Little Italy and the Inner Harbor plus adjacent to the new upscale shopping. Also adjacent to a large public parking lot so self-parkers like me can do our thing safely. My room was large, clean and very quiet; not bad for a city hotel. Everything worked... More 

Was this review helpful? Yes 1
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for sharing details of your recent visit. I am pleased you found the Harbor East neighborhood so wonderful - there is much to offer! I also appreciate your feedback about the shower and I am sorry that this occurred. I hope we can welcome you back in the future for a truly excellent visit! More 

Huntington Bay, New York
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is the second time we've stayed at this location. Its accessible and has parking right on site. Check in is seamless as is check-out. I saw some commentary on here for the small rooms but honestly, its an urban hotel. Any hotel in an urban setting is going to have small rooms. Considering we were just spending the night,... More 

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for letting us know how much you enjoyed your visit - it is very motivating for the team to hear and I hope we can continue to welcome you for future stays! More 

Hiram, Georgia
1 review
5 of 5 stars Reviewed 6 days ago NEW

front desk, cafe workers venesia and nicky were great. all staff did a great job assisting us with everything. everyone was smiling and assisted you quickly. Cafe food was great. Enjoyed our meals there

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you very much for taking the time to share feedback following your visit. I look forward to celebrating with Nikki and Vernesia tomorrow during our Huddle! Thank you for letting me know and I hope we can continue to welcome you back! More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

My sister came into town and we were going to see Wicked so decided to make a night of it and stay in Baltimore. Upon arriving the valet was no where to be found. When he did come out he said sorry he was in the restroom. Not sure why they would not have a second person. We got checked... More 

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your recent visit. I will share the details of your valet experience with the operator as they will want to hear this important information so they can follow-up. I am very sorry about ants in the room as that absolutely is not our standard, thank you for letting me know... More 

Rochester, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Me and my husband stayed at this property for a wedding this past weekend. The staff was wonderful. We had a seamless check-in and check-out. Valet parking was very good as well. The room was comfortable enough for two people, but I think they would be a little small for a larger family. The rooms were very quiet also. The... More 

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am pleased you enjoyed the accommodations and service so much - thank you for letting us know! I am very sorry about the ants in the room as this is something that needs to be addressed ASAP. I appreciate you letting us know so we can follow up and take as preventative steps as possible. We hope to welcome... More 

Newark, United States
1 review
4 of 5 stars Reviewed 1 week ago

I was very upset about the fact that i couldn't eat meat with my breakfast because all they served was pork meat. I feel if it's called a buffet, then they should have a variety of meats and not one kind, but overall the stay was very pleasant.

Review collected in partnership with Hilton Garden Inn

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Dhahran, Saudi Arabia
Top Contributor
71 reviews 71 reviews
30 hotel reviews
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed 1 week ago

I had items shipped to this hotel, at my departure date they said they lost it, my insurance asked for documents from them with that regard, they refused, then they supplied it after deadline, my insurance refused to pay. They claim that it was shipped back or stolen by a 3rd party Watch out, they are manipulative, unsafe , their... More 

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share details of your experience last year in the hotel. It certainly is not our intent nor practice for any items, regardless of package delivery date, to have this occur. While I know you have been working with hotel management, please also accept our sincerest apologies. More 

1 review
5 of 5 stars Reviewed 1 week ago

My boys and I had a great time at this hotel during our short mini vacation. The Staff was very accommodating and professional! The Bell Hop even walked out in the street to stop traffic so we could cross safely. The fitness room was amazing, my boys spent several hours in the pool. The hotel is in an excellent location... More 

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for sharing such wonderful feedback following your visit and I am pleased you and your children had such a wonderful time! Our guest's opportunity to enjoy the private MAC fitness center is certainly a benefit and I hope we can welcome you back in the future! More 

Mason
Top Contributor
69 reviews 69 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was walking distance (IMO) to the Inner Harbor main area where the majority of the restaurants; the World Trade Center; the Historic Ships Museum; are. It was very clean, the staff was very pleasant and if you wished to save a few $ and bring in lunch or dinner to your room, there were nearby groceries or restaurants... More 

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am pleased you enjoyed your visit so much! The team members are very focused on exceeding guest expectations and I look forward to sharing your comments with them! More 

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