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Hilton Garden Inn Baltimore Inner Harbor

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625 South President Street, Baltimore, MD 21202
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Hilton Garden Inn Baltimore Inner Harbor
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Hilton Garden Inn Baltimore Inner Harbor
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611 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surry
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Returned to Baltimore for a 45th Reunion of graduate school. I use HGI properties frequently when I must stay downtown. Wanted Inner Harbor so we could walk to the reception and banquet site. That being said, I want to thank several employees. First was Amie at the desk. I had requested early check in when I booked the room months... More 

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Pearl, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Manager Hatice was great. There was confusion on our part about the check in and the manager Hatice was able to fix our problem. She turned what could have been a very unsatisfactory situation into an overall great experience.

Review collected in partnership with Hilton Garden Inn

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Disappointed that there was not a continental breakfast for the price of the hotel. close to harbor and other venues within walking distance. valet personnel were great, as well as the check in people at the desk. Would stay again.

Review collected in partnership with Hilton Garden Inn

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Towson, Maryland
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great Service-Friendly Staff-Beautiful Clean Room with a view. Convenient to a host of wonderful restaurants and close to entertainment of all types. The room was a little tight with the closet and bathroom doors making it impossible for someone else to walk buy with either open, but small inconvenience

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new york, United States
1 review
3 of 5 stars Reviewed 1 week ago

nothing very bad or very good just soso extended my stay 1 day and was at Sonesta Totally different experience Same price Location was noisy at night and really not Harbor. Didnt have major problems but have stayed at Hilton at Camden several times Much better experience

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for sharing feedback following your visit to Baltimore. I am sorry the Harbor East location was not to your preference and I appreciate you letting us know More 

Ft Lauderdale, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is walking distance to the Aquarium and the tourist water front area. Very convenient to numerous restaurants and shopping, including both Little Italy and the water front restaurants. It has the best hotel fitness center anywhere, especially the 3 indoor pools!

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am thrilled you enjoyed the Harbor East neighborhood so much! Our guests certainly do enjoy their complimentary access to the Maryland Athletic Club and we look forward to welcoming you back! More 

haverford, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a great hotel the staff were among the most friendly I have encountered. Please help increase valet service during busy times! The rooms are clean and the location is ideal. There are amazing restaurants around the corner with a great Whole Foods. Thank you for a great stay.

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am pleased you enjoyed the service you received so much, thank you for letting us know! I am also sorry for the impact to your stay with the delayed valet service. I have already shared these comments with the parking operator for their review to ensure it is prevented during future busy times in Baltimore. I hope we can... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We were with friends one of who was having surgery at John Hopkins. This hotel is conveniently located to the hospital plus all the amenities of the Inner Harbor area. The staff at the hotel were excellent and made the stay very pleasant. The hotel facility and room were exceptional. Would highly recommend it.

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

We are pleased you enjoyed your visit and I hope we can welcome you back in the future for a truly leisurely visit. More 

Brick, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

We were very pleased with every level of service from our check in to our check out. We stayed at the hotel for two nights with four other rooms for other family for our nieces graduation. We we were greeted pleasantly and treated with the utmost politeness and professionalism. From Angel who helped us with our bags and everyone in... More 

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your recent visit. I am very pleased the hotel service was excellent and I look forward to sharing your comments with the hotel team during tomorrow's team huddle! I am also very sorry about the interaction between the valet team and the hotel. It absolutely is not our practice for... More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

HGI Baltimore Inner Harbor was a great hotel. The staff was outstanding throughout the entire building. The breakfast buffet was delicious, healthclub was one of the that I've seen and the location to restaurants was excellent.

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your visit to the Hilton Garden Inn Baltimore Inner Harbor. The hotel team has been very focused on exceeding guests' expectations and I am pleased you found their service outstanding. I look forward to sharing your comments with them later this morning at our Team Huddle and we look forward... More 

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