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Hilton Garden Inn Baltimore Inner Harbor

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625 South President Street, Baltimore, MD 21202
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Hilton Garden Inn Baltimore Inner Harbor
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Hilton Garden Inn Baltimore Inner Harbor
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571 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
1 review
4 of 5 stars Reviewed 2 days ago NEW

This is my second stay here and it was wonderful both times. Starting from the front desk Amie was so nice and kind. The served to order breakfast buffet was great and so was the staff there. The only issue I had was one of the valet/doorman made inappropriate comments.

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am pleased you enjoyed the service you received from the hotel team members so much! They have been very focused on exceeding guest expectations. I am sorry about the interaction with the valet attendant and I will communicate your feedback to the parking operator as that certainly is not indicative of their premium service levels either. I hope we... More 

baltimore, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

small room, small bathroom, average looking, not very special... was hoping for more out of a hilton. the price didn't fit the accommodations. would not stay here again (ive stayed at other hiltons in the same price range that were significantly bigger, nicer, etc.) disappointing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your recent visit. I am sorry we did not exceed your expectations, as is our goal. The custom-designed, Hilton Garden inn rooms do differ from Hilton rooms and I appreciate you letting us know as to how this affected your impression, guest feedback is very important! More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Our stay was very comfortable, and we were greeted by Larissa who provided a seamless, lovely check in service. Our room was very comfortable with a lovely view of the harbor/city. Plus, you really can't beat the location of this place, either. Alyssa checked us out, again, with seamless service. The only trouble we had was with the parking situation.... More 

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you very much for sharing details of your recent visit. The hotel team is very focused on exceeding guest expectations and I am pleased you had such a wonderful visit! I appreciate the information you shared regarding valet as we are always working towards identifying how to have the "smallish" front drive remain empty during such busy times. I... More 

Ann Arbor, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn was a wonderful hotel in a great location. The rooms were clean, the staff was amazing, and the amenities in/connected to the hotel were great. I would stay there again. The valet parking attendants were wonderful even though they were ALWAYS busy.

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you very much for taking time to share a review. The hotel team has been very focused on exceeding guest expectations and they will be excited to hear this review. We look forward to welcoming you back in the future. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Great Hotel with very confortable room well equipped and great restaurants and attractions at a walking distance. I Would highly recommned this hotel for both leisure or business, I would definitely return at this hotel next time I am in that area.

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am glad you enjoyed the vibrant Harbor East location so much! Thank you for letting us know and we look forward to welcoming you back in the future for another excellent visit. More 

Delray Beach, Florida
Top Contributor
131 reviews 131 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would highly suggest this hotel. While it is not as luxurious as the Marriott and Four Seasons across the street, it is priced nicely. The Maryland Athletic Club is next door and you have access with your room key. This is a real gym not a few weights and out of date treadmills, you find at most hotels in... More 

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am pleased you enjoyed the location so much as well as our guests free access to the MAC next door. We look forward to welcoming you back in the future! More 

Granby, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a nice hotel in a great location in Baltimore's Inner Harbor. The staff is friendly and there are lots of great restaurants and attractions in the area. I found it convenient to the U.S. Courthouse (just a short cab ride).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for letting us know the service you received made a difference to your visit. The hotel team is very focused on exceeding guest expectations and I look forward to sharing your comments tomorrow. We hope to welcome you back! More 

United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel enjoys an excellent location, my room was comfortable; Keurig coffeemaker, microwave, fridge, Neutrogena products for toiletries, and best of all, free wifi that actually worked. No complaints at all. the staff were super friendly. There's a Starbucks next door, and a Whole Foods nearby. Highly recommended.

Was this review helpful? Yes 2
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

I am so pleased you enjoyed the service you received and the amenities provided! Keurig definitely makes for a nice start to the day and the Harbor East neighborhood has much to offer. We look forward to welcoming you back! More 

Hughesville, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I'm a frequent Baltimore visitor and the Hilton Garden Inn is a favorite location. Great spot in the city, convenient to both business and pleasure. Friendly staff. Many great restaurants and other attractions close to breat. Favorite neighborhood in Batimore!

Was this review helpful? Yes 1
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you very much for sharing your review of the Hilton Garden Inn Baltimore! I am please you enjoyed both the service and neighborhood so much and we can't wait to welcome you back. More 

New York City, New York
Top Contributor
54 reviews 54 reviews
36 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I also stayed a nearby Hyatt place which is short walk away though not in as prime of location. room-Had a nice king bed on 12th floor that looked over roundabout and downtown. Had Neutrogena products and directtv. That was an issue as winter storm took out service. Was forced to rent a movie that they charged 16.99 for where... More 

Was this review helpful? Yes 1
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review

Thank you for taking the time to share feedback following your visit to Baltimore. I am pleased you found the service so fantastic and the team upgraded you as a "treat". The vibrant Harbor East location certainly is a benefit, with much to do in the neighborhood when not too snowy. I will share your feedback about parking with the... More 

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