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All 131 Jacksonville hotels

Extended Stay America - Jacksonville - Lenoir Avenue East

2.0 of 5 Hotel   |   6961 Lenoir Avenue, Jacksonville, FL 32216
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Ranked #86 of 131 Hotels in Jacksonville
A recent review
4 of 5 stars Reviewed October 6, 2014
LindaB32909 Palm Bay, Florida, USA
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45 reviews from our community

Traveler rating
    15
    6
    3
    12
    9
See reviews for
8
5
8
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Manila
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

This was the same hotel I stayed 11 years ago.... Nothing changed from the interiors to everything! The worst part is....there were ants everywhere, I was even beaten by bugs and now I have 3 painful marks on my legs?! Urgh!. By the way, when i opened one of the kitchen cabinets, I even found some trash of the previous... More

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness issues in your cabinets and the pests you experienced is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team and I are reviewing our cleaning process and inspecting each... More

Palm Bay, Florida, USA
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2014

This hotel is clean and quiet. The staff from manager to housekeepers are pleasant and helpful. Any problems, no matter how significant, were handled quickly and resolved. The location being south of downtown was great--far enough away from downtown to avoid traffic and city issues, but close enough to travel for entertainment and nightlife activity. Parking is not an issue... More

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness of our hotel and the helpfulness of our staff. We are proud to have provided you with a clean and quiet room as well as great service. Thank you again for sharing your comments with us.... More

Jacksonville, Florida
1 review
5 of 5 stars Reviewed October 1, 2014

Its a good motel very safe and they have very good hospitality...If you choose this motel you will be treated very wonderful. The staff is amazing an they help with anything you may need.. they are awesome if you need anything they are always right there to help in any kinda way...

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Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 31, 2014

Place was dirty and smelled like mildew. The room was the same, the walls are very thin and seem like people were fighting on both sides of me. The breakfast bar! It sucked, they put out the worst bananas that they could possibly find. I mean they had no business putting these things out. The staff never stayed at their... More

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Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 19, 2014

First impression was ok then when I checked into my room it was stayable looked nice n clean but later that night I killed 2 roaches 1 was crawling on my pillow another on the night stand this was at 330am I killed them then was afraid of what else might crawl so I didn't get a good nights rest... More

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Jacksonville, Florida
1 review
5 of 5 stars Reviewed June 4, 2014

Stayed there for a couple nights, staff was on point. Had a great experience will be returning. Home from home. Ms Judy,Kim,George,Sammie & The Staff Were Very Nice,Helpful and very professional all of them deserve praise.

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Maryville, Tennessee
1 review
4 of 5 stars Reviewed May 26, 2014

The staff is excellent. Convenient to I-95. Grab and go breakfast in the mornings. Large room, kitchenette with dishes. Staying here for 13wks on business, very pleased. Will return here when I come back to Jacksonville.

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Parkland, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 29, 2014 via mobile

The staff were very kind and accommodating; however, the hotel was covered in mold and bugs in the rooms. The linens appeared to be soiled and I would not recommend staying there to anyone. The exterior looks fabulous, though.

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Manager_11525, Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our friendly staff. Still, I’m disappointed to learn that our level of cleanliness did not meet your expectations. Please know, I’m working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your... More

Fort Myers, FL
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 19, 2014

In a office-park-like setting surrounded by at least four other hotel extended stay chains. Outside looks good, check-in staff was friendly; the hallway leading to our room was stiff with dirt. Inside the room, no blanket on bed, got several from the front desk with cigarette holes in them before I found one satisfactory. Rust on refrigerator, no ironing pad... More

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Manager_11525, Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our overall accommodations is greatly appreciated and it will... More

1 review
3 of 5 stars Reviewed April 7, 2014 via mobile

There were roaches and ants in my first room therefore I had to switch rooms twice. The only good part was the staff was pleasant. If I knew it would be that bad I would've paid extra money and stayed somewhere nicer. The distant was not too bad from the conference I was attending so not complaints there.

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Additional Information about Extended Stay America - Jacksonville - Lenoir Avenue East

Address: 6961 Lenoir Avenue, Jacksonville, FL 32216
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Jacksonville - Lenoir Avenue East 2*
Number of rooms: 122
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Also Known As:
Extended Stay Jacksonville
Jacksonville Extended Stay
Extended Stay America Jacksonville

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