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Extended Stay America - Jacksonville - Lenoir Avenue East

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6961 Lenoir Avenue, Jacksonville, FL 32216
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Extended Stay America - Jacksonville - Lenoir Avenue East
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53 Reviews from our TripAdvisor Community

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Traveler rating
    16
    6
    5
    14
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Richmond
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had to reservations for this hotel, I booked my reservation over a month ahead of time. I had to add a Sunday to my reservation. I had no issues with my Sunday stay, I checked out at 6 am the next day. Donna tried to check me in for the 8 day reservation but it was to early. She... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Thank you so much for sharing your experience with us. I appreciate your comments regarding our friendly staff; however, I sincerely apologize for the confusion you experienced at check-in. To uphold our company’s high standards, we will be more mindful of our room inventory moving forward. I really appreciate you bringing this to our attention. Thank you for choosing Extended... More 

Jacksonville, Florida
1 review
1 of 5 stars Reviewed June 24, 2015

We stayed here for about 2 months with two small children during a work transfer. Had we not have been transferring from out of the country with a great deal of luggage, and if we hadn't have needed a place with long term accommodations (we tried to move to a different hotel but couldn't find one close by that could... More 

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Jacksonville, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 5, 2015

I stayed at the Extended Stay America at 6961 Lenoir Saturday night to be close to a downtown event I was attending. Can't believe that an online hotel discount company rated this hotel two stars! It should be downgraded to a motel and/or shut down! Please read all the reviews here and do not stay at this property!!! The elevator... More 

Was this review helpful? Yes 1
Brooklet, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 29, 2015

Firstly, I waited ten minutes for someone to come to the desk to check me in. My husband and I got in the elevator and it smelled like a chain smoker had been riding in it all day. We went into our room, bathed, changed clothes and came out to go out on the town only to find that the... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed April 8, 2015 via mobile

My boyfriend and I were visiting a hospitalized family member for a weekend in Jacksonville (from April 3rd through April 6th). We have never been the high-class type to stay in 5-star resorts, and we are easy going people; pretty simple to please. Exhausted from sitting in a cold hospital room all day, we were happy to find that this... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

My stay lasted just under 2 weeks. The staff,no matter morning or evening were courteous,friendly,and most helpful. My room was clean,kitchen quite sayisfactory,pots and pans,dishes were provided upon request. I am 100% sure I would/will choose this hotel again,and certainly would/will recomend anyone to plan their stay at this location. Popular eateries are within walking distance,as well as public busses/transport.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

I want to thank you for taking the time to post a review of your stay. We are so pleased to hear that everything met your expectation and you are completely satisfied. I am so pleased that our staff provided you with great service, and that you appreciated your fully equipped kitchen. My staff and I would like to thank... More 

Florida
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed January 3, 2015

We stayed here for 3 days because we were able to purchase the room at an incredible deal from the Internet, attempted to stay a 4th night and found the price to be almost 4 times as much, for the price they would have charged I would definitely choose somewhere a lot nicer so we checked out. The room was... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 13, 2014

I stayed there on a long term basis (over 90 days) on business. The maids misplaced my belongings, left their soft drink in my room, and then once left my door open all day long. I came to my room to find the door ajar with all my valuables vulnerable. The manager was defensive with me, and tried to turn... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Lisa - We appreciate you bringing your experience to our attention. We were disheartened to read that you did not feel safe during your stay at our hotel. Please accept our apologies. To ensure that a situation like yours doesn't happen again, our staff will be reviewing our safety policies and procedures. We continually work to improve our hotel, so... More 

Manila
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed November 16, 2014

This was the same hotel I stayed 11 years ago.... Nothing changed from the interiors to everything! The worst part is....there were ants everywhere, I was even beaten by bugs and now I have 3 painful marks on my legs?! Urgh!. By the way, when i opened one of the kitchen cabinets, I even found some trash of the previous... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness issues in your cabinets and the pests you experienced is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team and I are reviewing our cleaning process and inspecting each... More 

Palm Bay, Florida, USA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 6, 2014

This hotel is clean and quiet. The staff from manager to housekeepers are pleasant and helpful. Any problems, no matter how significant, were handled quickly and resolved. The location being south of downtown was great--far enough away from downtown to avoid traffic and city issues, but close enough to travel for entertainment and nightlife activity. Parking is not an issue... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness of our hotel and the helpfulness of our staff. We are proud to have provided you with a clean and quiet room as well as great service. Thank you again for sharing your comments with us.... More 

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