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All 130 Jacksonville hotels

Extended Stay America - Jacksonville - Lenoir Avenue East

2.0 of 5 Hotel   |   6961 Lenoir Avenue, Jacksonville, FL 32216
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Ranked #86 of 130 Hotels in Jacksonville
A recent review
5 of 5 stars Reviewed June 4, 2014
ahcondell Jacksonville, Florida
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42 reviews from our community

Traveler rating
    14
    5
    3
    12
    8
See reviews for
8
5
7
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Tampa, Florida
2 reviews
1 of 5 stars Reviewed July 31, 2014

Place was dirty and smelled like mildew. The room was the same, the walls are very thin and seem like people were fighting on both sides of me. The breakfast bar! It sucked, they put out the worst bananas that they could possibly find. I mean they had no business putting these things out. The staff never stayed at their... More

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Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 19, 2014

First impression was ok then when I checked into my room it was stayable looked nice n clean but later that night I killed 2 roaches 1 was crawling on my pillow another on the night stand this was at 330am I killed them then was afraid of what else might crawl so I didn't get a good nights rest... More

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Jacksonville, Florida
1 review
5 of 5 stars Reviewed June 4, 2014

Stayed there for a couple nights, staff was on point. Had a great experience will be returning. Home from home. Ms Judy,Kim,George,Sammie & The Staff Were Very Nice,Helpful and very professional all of them deserve praise.

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Maryville, Tennessee
1 review
4 of 5 stars Reviewed May 26, 2014

The staff is excellent. Convenient to I-95. Grab and go breakfast in the mornings. Large room, kitchenette with dishes. Staying here for 13wks on business, very pleased. Will return here when I come back to Jacksonville.

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Parkland, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 29, 2014 via mobile

The staff were very kind and accommodating; however, the hotel was covered in mold and bugs in the rooms. The linens appeared to be soiled and I would not recommend staying there to anyone. The exterior looks fabulous, though.

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Manager_11525, Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our friendly staff. Still, I’m disappointed to learn that our level of cleanliness did not meet your expectations. Please know, I’m working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your... More

Fort Myers, FL
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 19, 2014

In a office-park-like setting surrounded by at least four other hotel extended stay chains. Outside looks good, check-in staff was friendly; the hallway leading to our room was stiff with dirt. Inside the room, no blanket on bed, got several from the front desk with cigarette holes in them before I found one satisfactory. Rust on refrigerator, no ironing pad... More

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Manager_11525, Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our overall accommodations is greatly appreciated and it will... More

1 review
3 of 5 stars Reviewed April 7, 2014 via mobile

There were roaches and ants in my first room therefore I had to switch rooms twice. The only good part was the staff was pleasant. If I knew it would be that bad I would've paid extra money and stayed somewhere nicer. The distant was not too bad from the conference I was attending so not complaints there.

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Barrie, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed March 10, 2014

Friendly staff at the desk. Actually felt bad for her. Place was out of control. Started by pulling into parking lot and watched a few less fortunate walking through carrying a blow up mattress. Went inside and checked in and went up to room. On the way up the place reeked of marijuana. I had read a few bad reviews... More

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Dave - Thank you for taking the time to write a review of your stay. I apologize that your experience at our hotel was not satisfactory. The cleanliness and condition of your room is truly unacceptable. I am sorry for your experience. I will be reviewing your comments with our staff to ensure these issues are properly addressed. Thank you... More

Orlando, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 17, 2014

Positives: The place was clean, neat, reasonably priced and the free internet was great. Negatives: I was instantly greeted by a roach when I sat my purse down on the tattered dresser beside the TV. I was instantly on the alert looking for more to show up, which I did see at least four of them during my two day... More

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Thank you for taking the time for writing a review of your stay. I am glad that you liked your room overall and our free Wi-Fi. Still, I am very sorry for the level of cleanliness in your room. As this hotel's manager, I can assure you that this is not the norm and something that is being addressed. We... More

Jacksonville, Florida
1 review
5 of 5 stars Reviewed December 27, 2013

Judy, who is the current (12-2013) Manager at this hotel could not be more friendly or accommodating. Judy actively and repeatedly offers to be helpful in every way she can imagine. It seems as if she has chosen a staff who genuinely enjoy each other and that follows her lead in friendliness and helpfulness. With Judy at the helm, Lance,... More

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Additional Information about Extended Stay America - Jacksonville - Lenoir Avenue East

Address: 6961 Lenoir Avenue, Jacksonville, FL 32216
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Jacksonville - Lenoir Avenue East 2*
Number of rooms: 122
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Also Known As:
Extended Stay Jacksonville
Jacksonville Extended Stay
Extended Stay America Jacksonville

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