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Extended Stay America - Jacksonville - Lenoir Avenue East

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6961 Lenoir Avenue, Jacksonville, FL 32216
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Extended Stay America - Jacksonville - Lenoir Avenue East
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Extended Stay America - Jacksonville - Lenoir Avenue East
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49 reviews from our community

Traveler rating
    16
    6
    4
    13
    10
See reviews for
9
6
8
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (12)
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    (9)
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    (18)
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I were visiting a hospitalized family member for a weekend in Jacksonville (from April 3rd through April 6th). We have never been the high-class type to stay in 5-star resorts, and we are easy going people; pretty simple to please. Exhausted from sitting in a cold hospital room all day, we were happy to find that this... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

My stay lasted just under 2 weeks. The staff,no matter morning or evening were courteous,friendly,and most helpful. My room was clean,kitchen quite sayisfactory,pots and pans,dishes were provided upon request. I am 100% sure I would/will choose this hotel again,and certainly would/will recomend anyone to plan their stay at this location. Popular eateries are within walking distance,as well as public busses/transport.

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

I want to thank you for taking the time to post a review of your stay. We are so pleased to hear that everything met your expectation and you are completely satisfied. I am so pleased that our staff provided you with great service, and that you appreciated your fully equipped kitchen. My staff and I would like to thank... More 

Florida
Top Contributor
85 reviews 85 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 3, 2015

We stayed here for 3 days because we were able to purchase the room at an incredible deal from the Internet, attempted to stay a 4th night and found the price to be almost 4 times as much, for the price they would have charged I would definitely choose somewhere a lot nicer so we checked out. The room was... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 13, 2014

I stayed there on a long term basis (over 90 days) on business. The maids misplaced my belongings, left their soft drink in my room, and then once left my door open all day long. I came to my room to find the door ajar with all my valuables vulnerable. The manager was defensive with me, and tried to turn... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Lisa - We appreciate you bringing your experience to our attention. We were disheartened to read that you did not feel safe during your stay at our hotel. Please accept our apologies. To ensure that a situation like yours doesn't happen again, our staff will be reviewing our safety policies and procedures. We continually work to improve our hotel, so... More 

Manila
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 16, 2014

This was the same hotel I stayed 11 years ago.... Nothing changed from the interiors to everything! The worst part is....there were ants everywhere, I was even beaten by bugs and now I have 3 painful marks on my legs?! Urgh!. By the way, when i opened one of the kitchen cabinets, I even found some trash of the previous... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness issues in your cabinets and the pests you experienced is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team and I are reviewing our cleaning process and inspecting each... More 

Palm Bay, Florida, USA
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2014

This hotel is clean and quiet. The staff from manager to housekeepers are pleasant and helpful. Any problems, no matter how significant, were handled quickly and resolved. The location being south of downtown was great--far enough away from downtown to avoid traffic and city issues, but close enough to travel for entertainment and nightlife activity. Parking is not an issue... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness of our hotel and the helpfulness of our staff. We are proud to have provided you with a clean and quiet room as well as great service. Thank you again for sharing your comments with us.... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed October 1, 2014

Its a good motel very safe and they have very good hospitality...If you choose this motel you will be treated very wonderful. The staff is amazing an they help with anything you may need.. they are awesome if you need anything they are always right there to help in any kinda way...

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Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 31, 2014

Place was dirty and smelled like mildew. The room was the same, the walls are very thin and seem like people were fighting on both sides of me. The breakfast bar! It sucked, they put out the worst bananas that they could possibly find. I mean they had no business putting these things out. The staff never stayed at their... More 

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Jacksonville Beach, Florida
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 19, 2014

First impression was ok then when I checked into my room it was stayable looked nice n clean but later that night I killed 2 roaches 1 was crawling on my pillow another on the night stand this was at 330am I killed them then was afraid of what else might crawl so I didn't get a good nights rest... More 

Was this review helpful? Yes 1
Jacksonville, Florida
1 review
5 of 5 stars Reviewed June 4, 2014

Stayed there for a couple nights, staff was on point. Had a great experience will be returning. Home from home. Ms Judy,Kim,George,Sammie & The Staff Were Very Nice,Helpful and very professional all of them deserve praise.

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