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All 131 Jacksonville hotels

Crowne Plaza Jacksonville Riverfront Hotel

3.5 of 5 Hotel   |   1201 Riverplace Boulevard, Jacksonville, FL 32207
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Crowne Plaza Jacksonville Riverfront Hotel
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Ranked #63 of 131 hotels in Jacksonville
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A recent review
4 of 5 stars reviewed 5 days ago
Jack P
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429 people have reviewed this hotel

Traveler rating
    139
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    94
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126
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
1 review
4 of 5 stars Reviewed 5 days ago NEW

The customer service wasnt great nor the parking. I enjoyed the room and the voew was great. I was pretty skeptical of the bed when I first hopped in it. The bed sheets acted like a vacuum and stuck to me. Then 20 minutes later I was beyond comfortable and the next morning I never wanted to leave the bed.... More

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Myrtle Beach, South Carolina
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We planned to stay here for our anniversary. Sadly the place was a mess. The property was not clean, the parking garage had cracked pavement everywhere. Then the room had already gone under renovations. Well, it was far from nice. From the bed to the shower and window then balcony, everything was not complete and WAS dirty. I would NOT... More

Was this review helpful? Yes 1
Jacksonville, FL
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I am moving into a building down the street so I needed a place to stay while awaiting my furniture. There was a leak in first room I was given but when I went back to the front desk, I received very sincere apologies and an upgrade to a top floor room that included breakfast. I was happy as the... More

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Rockville, Maryland
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at Crowne Plaza Hotels before, so I was expecting an average hotel with good customer service. What I got was excellent customer service but a really moldy hotel (it smells like mildew/mold). My first room smelled so bad I couldn't sleep and was sneezing all night long. I asked to be switched to another room and got... More

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JAXcare, Public Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review

I’d like to first thank you for staying with us. We appreciate your kind words regarding our excellent customer service. We strive to provide a friendly and hospitable environment for our guests and it’s great to hear we are delivering on our promise. I’d also like to apologize for the musty smell you encountered in your room. Please know that... More

sarasota, florida
Top Contributor
73 reviews 73 reviews
35 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were pleasantly surprised with this hotel. We had a junior suite and the room next door to it. The hotel was pleasant, the staff very friendly and accommodating, and the location was good. We enjoyed our riverfront balconies. The bathrooms were okay--no counter space to speak of. Te junior suite bathroom was strange with a shower and sink and... More

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Orlando, Florida
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nothing particular about this hotel stood out aside from the riverfront location. It seems very dated and it needs to be renovated. The bathroom was tiny, the sink took forever to drain, and I had zero confidence that the toilet would flush. Also, the pool area was incredibly boring. However, with all of that being said, I would stay here... More

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IHGCare, Guest Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review

Dear Shawnathan88, I appreciate you taking the time to share your experience regarding your stay at our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to make sure all of our guests have a rewarding experience at our hotel. I have taken note of your comments and will share them with... More

Brunswick, Georgia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel stay was a gamble. I haf seen the other reviews and photos and I was a little afraid of what I might find. We arrived at exactly 3:06pm. Unfortunately check in wasn't until 4. Our room wasnt ready, so we took the time to explore the hotel. The pool area was nice, but they had a bar area... More

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Johnsonville
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were at the hotel for our annual Navy reunion. We had a great time. Construction around the hotel made entry and exit difficult. Also entrance was poorly marked. Our banquet was in the hotel-food was good. We also had breakfast in the hotel-the first day was disorganized-no one seemed to know what was to be on a full breakfast... More

Was this review helpful? Yes 1
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel on July 26th as it was close to my sister's wedding venue. The location of the hotel was great and the rooms were clean, comfortable, and just the right size. We had the rooms that overlooked the river so the view was great as well. The highlight of the experience was interfacing with the staff,... More

Was this review helpful? Yes 2
Virginia
Top Contributor
154 reviews 154 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When was the last time you saw a hotel fly the POW/MIA flag? This one does! We held a reunion here for our navy boat and the management and staff was awesome. They helped us out in every way possible and even tolerated us when we got a little loud. A special acknowledgement to Bo, the evening maintenance guy, who... More

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Additional Information about Crowne Plaza Jacksonville Riverfront Hotel

Address: 1201 Riverplace Boulevard, Jacksonville, FL 32207
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Jacksonville Riverfront Hotel 3.5*
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Also Known As:
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza

211 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Green Hotel in Jacksonville
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Jacksonville Riverfront is a downtown hotel where an exceptional locale blends with an array of amenities, personable service, and a better night's sleep. The hotel features all non-smoking guest rooms with walk-out balconies, stunning views, complimentary wireless internet, and TempurPedic Mattresses in king rooms. Amenities include two restaurants and bars including Ruth’s Chris Steak House. Additional dining options include a Starbucks and room service. The hotel also features a riverfront pool and 24-Hour, complimentary business and fitness centers. With the perfect combination of amenities and services, all you'll have to do is sit back, relax, and indulge. ... more   less 
Number of rooms
280

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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