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Crowne Plaza Jacksonville Riverfront Hotel

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1201 Riverplace Boulevard, Jacksonville, FL 32207
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Crowne Plaza Jacksonville Riverfront Hotel
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Crowne Plaza Jacksonville Riverfront Hotel
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562 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was booked because of its location. We were visiting Jacksonville for a concert at the Florida Theater and this was the closest hotel to the venue that had availability. The price was fairly high for a "standard room". The room was in decent condition but on the small side to be sure. It had a double bed and... More 

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Birmingham, Alabama
2 of 5 stars Reviewed 5 days ago NEW

Considering the star rating and the nightly rate, I had above average expecations for the Crowne Plaza, however, the only thing that was above average was my dissapointment. We arrived a little bit early for check-in and was told that check-in was at 4pm which we understood, however a convention group was being allowed to check in early. That was... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Over 40 years ago, we spent our wedding night at this hotel😀 although we live only a few hours south of Jax, we have never retuned due to bad reviews. However, this time we decided to chance it and booked a king jr suite riverfront for a two night stay. We cannot say how much we enjoyed our stay. While... More 

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3 of 5 stars Reviewed 1 week ago

They are currently renovating their lobby area. From the looks of the construction area, the property should be nice once the updates are complete. The pool area was probably the nicest area. Hopefully the gym will be updated next. Other than the unsightly construction, I don't have have other complaints regarding the hotel!

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Jackson, Mississippi
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Friendly, courteous, & sincerely professional staff from valet to front desk clerk & all in between. My second visit confirms that rooms are clean & well-maintained. After a terrible experience with the competition hotel, Hyatt Riverfront, we were graciously allowed to see a room before booking by a wonderful manager Tamina or Camina (apologies) by leaving an id for security.... More 

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Baltimore, Maryland
2 of 5 stars Reviewed 2 weeks ago

I was in Jacksonville for a conference 7/7 - 7/11. I had 3 rooms and had requested that they be close together, since we were ladies traveling together. However, we were 4 floors apart, not the end of the world but it added to my level of dissatisfaction. My room with double beds was a nice room, however the bathtub... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

It was very clean. We stayed in the presidential suite. It had amazing views there is something for everyone. The pool is wonderful with a beautiful fountain. There is access to the river walk which has a water taxi that can take you across to jax landing which is filled with restaraunts and family fun. No need to drive any... More 

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Cumming, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a great stay at this Crowne Plaza as I always do. They are in the middle of doing a renovation, but the staff and everybody there always go out of their way to make you feel at home. And I have dealt with Sara Preister numerous times that I have been staying here, and she is the best in... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago

Terrible Can't believe that this is a crown plaza Internet very weak and slow, restroom. .. i never seen such restroom. There is no any countertop, no hooks, no room to put the teeth brush. We kept stuff on a floor Iron didn't work, no towels When we asked maid where are towels she said look inside of sink cabinet... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review

Dear Novaya F, Thank you for writing a review about your recent stay with us. We would like to apologize for falling short of your standards regarding our rooms and internet connection. We also regret the issues you had with our front desk staff and parking. Reviews like yours enable us to target areas we need to improve on to... More 

Fayetteville, Georgia
Level Contributor
150 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The old lady is being dressed up, but the attention to detail is lacking. My door wouldn't close and lock, due to the poor job the contractor did. You'd think somebody would have noticed it? The pool had trash in it, not a great feeling when swimming laps. They also have rooms with double beds? Everywhere else has at least... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Jacksonville Riverfront Hotel, responded to this review

Dear flyngourmet, Thank you for sharing your thoughts about our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Our hotel is committed to providing our guests with the highest quality services and facilities and we apologize for the current look of our property due to the renovations. We also apologize for the state... More 

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