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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

2.0 of 5
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4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
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1 room 1 guest
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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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60 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sierra Vista, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

When I checked in, I discovered that Priceline and Hotwire customers must provide a $100 cash deposit upon check in, PLUS they must provide a credit card for incidentals (picture included as proof). A cash deposit or a credit card is not sufficient, must provide BOTH cash and a credit card. As indicated on the policy statement, you may cancel.... More 

Was this review helpful? Yes 1
Corsicana, Texas
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Do not stay here ever!!! Please pay a little more and stay anywhere else. This place is horrible and definitely a health issue. Beds are stained with urine and blood. The mattress covers have locked in zippers, preventing the removal for proper washing. Toilets full of filth and grime. I showed the manager, Ginn. She was nice enough to reimbursed... More 

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Raleigh, North Carolina
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

- The room I was originally assigned had an unmade bed and towels thrown on the bathroom floor, so I went back to the front desk and asked to be assigned a different room. - I originally parked my vehicle close to my room for easy access. Then I noticed that my parking space had tiny pieces of broken glass... More 

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Baltimore, Maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I could say alot of things about this hotel but I will stick to the main hazards and let my pics speak for themself. I am staying with my sister and toddler daughter. I work in hotels and never complain because we all mess up. But this is a bit much. First.. I killed a roach. This believe it or... More 

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Placida, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 12, 2015

Room was huge and had a refrigerator, microwave and cooktop. There were no plates pans or utensils. Room was clean and I got a good nights rest. I recommend hitting a dollar tree for kitchen items if you plan to use the kitchen.

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Jacksonville, Florida
1 review
2 of 5 stars Reviewed March 26, 2015

I will be copy/paste this and putting it out on priceline, expedia orbitz hotel.com checked in yesterday they really should take the sign down and close this location until they get rid of their roaches and its no excuse coz other reputable hotels dont have roach problems like this woke up this morning went in kitchen on counter near dish... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you had cleanliness issues in your room. I am sorry for your experience. To prevent this from happening again, I personally will be inspecting more closely so that these important details are not missed. I also wanted to... More 

Fairfax, Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

I don't even know where to begin about how horrible this hotel is. Driving through on 95 with 3 kids and a dog and called for an open room. The front desk clerk, Brea (sp?!?) was extremely short and rude and would not make reservation, but said they did have open rooms. When we got to the hotel at 10:30pm... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that our system was down when you came in. Our front desk clerk was on the phone with our IT department and got the problem resolved as quickly as possible. However, I am still sorry that your check-in experience was less than desirable. In response to your... More 

Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

I've been staying at this property for some time now and have only good things to say about the people who work here. The front desk worker Janeshia is always busy yet finds ways to accomplish anything I ask of her. She is always smiling which makes me smile and brightens up my day. The over night woman, Ennette, is... More 

Was this review helpful? Yes 1
Ligonier
Level Contributor
100 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed December 13, 2014

We travel for a living and whenever we get a couple days off in a row we always try to find one of these places. There are a lot of "extended stay" places, but never settle for less than the Branded "Extended Stay America" chains. They are a cut above. Full size fridge, microwave and a 2 burner cook top.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay met and exceeded your expectations and that you continually enjoy staying with Extended Stay America. I am so glad that your fully-equipped kitchen enabled you to prepare your own meals on your long trip, and that our staff provided... More 

1 review
5 of 5 stars Reviewed October 3, 2014

I stay at this hotel and the two young ladies that work the front there names are predella and janeshia they where vary nice they made sure that everything was ok in the I think these two young lady's should get the employee of the they made us feel at home I will return to this hotel again especially if... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that our front desk staff made you feel at home. I will be sure to share your comments with our team. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

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