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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

2.0 of 5 4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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54 reviews from our community

Traveler rating
    11
    3
    12
    11
    17
See reviews for
19
4
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Fairfax, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

I don't even know where to begin about how horrible this hotel is. Driving through on 95 with 3 kids and a dog and called for an open room. The front desk clerk, Brea (sp?!?) was extremely short and rude and would not make reservation, but said they did have open rooms. When we got to the hotel at 10:30pm... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that our system was down when you came in. Our front desk clerk was on the phone with our IT department and got the problem resolved as quickly as possible. However, I am still sorry that your check-in experience was less than desirable. In response to your... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I've been staying at this property for some time now and have only good things to say about the people who work here. The front desk worker Janeshia is always busy yet finds ways to accomplish anything I ask of her. She is always smiling which makes me smile and brightens up my day. The over night woman, Ennette, is... More 

Was this review helpful? Yes
Ligonier
Top Contributor
76 reviews 76 reviews
48 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 13, 2014

We travel for a living and whenever we get a couple days off in a row we always try to find one of these places. There are a lot of "extended stay" places, but never settle for less than the Branded "Extended Stay America" chains. They are a cut above. Full size fridge, microwave and a 2 burner cook top.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay met and exceeded your expectations and that you continually enjoy staying with Extended Stay America. I am so glad that your fully-equipped kitchen enabled you to prepare your own meals on your long trip, and that our staff provided... More 

1 review
5 of 5 stars Reviewed October 3, 2014

I stay at this hotel and the two young ladies that work the front there names are predella and janeshia they where vary nice they made sure that everything was ok in the I think these two young lady's should get the employee of the they made us feel at home I will return to this hotel again especially if... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that our front desk staff made you feel at home. I will be sure to share your comments with our team. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Columbia, South Carolina
1 review
3 of 5 stars Reviewed September 11, 2014

We have to be honest and say this is a lower priced hotel but for the money it is really good. Everything was very clean and there were no bugs or smells. The lobby could use updating but our room looked to have been redone recently. The furniture was new and the beds were very comfortable. The carpet and flooring... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that you found your room to be so clean and comfortable. I am proud of our team for not only helping, but going above and beyond. I will share your comments with the team. Thank you again for your kind words. The staff... More 

1 review
1 of 5 stars Reviewed September 1, 2014 via mobile

Room was gross. Smelled of mold ...sheets and bed were clean ..no kitchen accessories available. Bathroom was clean. ..but plenty of roaches.. I paid cash for my room but, due to hotel policies I couldn't get cash back. I have to wait for check in mail. I wouldn't recommend nobody stay in this roach motel

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your room had a pest issue. Your comments were reviewed by the staff, and we will contact our pest company to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. If you would like to discuss this further,... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014 via mobile

This hotel was in a great spot.BUT,It was infested with roaches,carpet had odor .The staff was not friendly at all acting if I was bothering them the customer service was poor.I really made a poor choice choosing this hotel.Sometime its worth payin a little bit more if its worth being comfortable .

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Larry - Thank you for providing us with the details about your stay. We are glad that you enjoyed our convenient location; however, we are very disappointed to hear about the pest issue and that our staff did not provide you with quality service. We will be contacting our pest control provider to address the issue in your room. We... More 

2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 22, 2014 via mobile

Bed was hard as a rock, the hallway floor was bouncy like it would give way at any moment. Worse smell. Made us sick. Windows are easily opened if you have children. This was a safety concern for us. There were roaches in the hallway. Do not take off your shoes. My sons feet were black after walking on the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Christy - Thank you for taking the time to write a review of your stay. We really appreciate you bringing this to our attention. We sincerely apologize that your room did not meet your expectations. We are currently in the process of having all of our carpets professionally cleaned so that this will no longer be an issue. We are... More 

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 9, 2014

I stayed 3 days until I could get out and find another hotel. I am covered in flea bites. I had to purchase flea spray to try to prevent my clothing from being contaminated so I don't take them with me. I was going to stay for a month but had to leave before I turn to hamburger. Poor quality... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Barry - We appreciate you bringing your experience to our attention. We are very sorry to read about your stay. Please accept our apologies. We have addressed the issue in your room so that your experience is not repeated. We will also be working with our maintenance staff to ensure that every room is meeting our standards. We really appreciate... More 

Orlando, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2014

My family and I hoped to have a memorable fourth of July weekend here. It was memorable, all right-- for all the wrong reasons. The hotel room was outdated, chairs/sofas has stains on them, and worse-- the hotel had several roaches. It was so bad, that someone killed a roach and left it smeared on the wall. I spoke with... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

JJ Rob - Thank you for taking the time to write a review of your stay. I sincerely apologize that you found roaches in your room. I wanted to let you know that we have been doing everything we can about the roaches, we even had the entire building sprayed right before your arrival on 6/30/2014. Please understand that this... More 

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Additional Information about Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

Address: 4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint 2*
Number of rooms: 100
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Also Known As:
Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint Hotel
Extended Stay America Jacksonville

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