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All 131 Jacksonville hotels

Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

2.0 of 5 Hotel   |   4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
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22%
Ranked #112 of 131 hotels in Jacksonville
  • Overview
  • Reviews (47)
  • Photos (27)
  • Amenities
  • Q&A
  • Room tips (13)
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47 people have reviewed this hotel

Traveler rating
    8
    3
    11
    11
    14
See reviews for
16
4
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Bed was hard as a rock, the hallway floor was bouncy like it would give way at any moment. Worse smell. Made us sick. Windows are easily opened if you have children. This was a safety concern for us. There were roaches in the hallway. Do not take off your shoes. My sons feet were black after walking on the... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Christy - Thank you for taking the time to write a review of your stay. We really appreciate you bringing this to our attention. We sincerely apologize that your room did not meet your expectations. We are currently in the process of having all of our carpets professionally cleaned so that this will no longer be an issue. We are... More

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I stayed 3 days until I could get out and find another hotel. I am covered in flea bites. I had to purchase flea spray to try to prevent my clothing from being contaminated so I don't take them with me. I was going to stay for a month but had to leave before I turn to hamburger. Poor quality... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Barry - We appreciate you bringing your experience to our attention. We are very sorry to read about your stay. Please accept our apologies. We have addressed the issue in your room so that your experience is not repeated. We will also be working with our maintenance staff to ensure that every room is meeting our standards. We really appreciate... More

Orlando, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

My family and I hoped to have a memorable fourth of July weekend here. It was memorable, all right-- for all the wrong reasons. The hotel room was outdated, chairs/sofas has stains on them, and worse-- the hotel had several roaches. It was so bad, that someone killed a roach and left it smeared on the wall. I spoke with... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

JJ Rob - Thank you for taking the time to write a review of your stay. I sincerely apologize that you found roaches in your room. I wanted to let you know that we have been doing everything we can about the roaches, we even had the entire building sprayed right before your arrival on 6/30/2014. Please understand that this... More

Jacksonville
1 review
3 of 5 stars Reviewed 4 weeks ago

Hotel needs to be updated. Carpet, and the furniture are stained. Breakfast wasn't all that great. Bagels and coffee... But Elaine is amazing. She's always friendly, and every time I walk in the lobby she greets me, and she's always working.

Was this review helpful? Yes
Jacksonville, Florida
2 reviews
3 of 5 stars Reviewed June 23, 2014

The area and outside of hotel is very nice. We had a room on the first floor and it wasnt bad. It .as clean the furniture was in good condition with no stains. The only thing wrong with the room was that the kitchen counter was badly stained and there were no cups or mugs. The hallways could've been cleaner... More

Was this review helpful? Yes
Lenoir, North Carolina
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 3, 2014

The two good things were it was easy to find and the girl at the front desk was nice but that was the end of it. The hallway and rooms smelled terrible. Walls were dinged, cupboard doors were falling off. Stove and refrigerator were greasy and dirty. Counter was FILTHY, I brought clorox wipes with me and they were black... More

Was this review helpful? Yes 1
Jacksonville, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 26, 2014

While doing renovations to the outside of the hotel, they obviously forgot the rooms. After problems with booking we were upgraded to a suite free of charge. Although cleaner than other rooms, it was a small reminder of my childhood, dark wood linoleum floors with wood cabinets and cream colored countertops and cabinet doors. A dishwasher that with it's microwave... More

Was this review helpful? Yes
San Francisco
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 20, 2014

Very dissapointed in this place. The rooms was not real clean but the hallway and particularly the stairwells need a complete cleaning. I suggest the carpets in hallway be steam cleaned and mop the stairwells with a strong cleaner. Seems whoever owns this property is cheap and doesn't want to spend money on basic cleaning. I've been to other extended... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback is very important to us. If you would like to discuss this further,... More

La Crosse, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 14, 2014 via mobile

My family was excited to get away for a vacation and thought this hotel was the way to go. It was horrible! We saw tons of cockroaches. The beds were super uncomfortable. The shower head in the bathroom literally fell off in my hand. The bedding and couch was all stained. The elevator stopped working with people trapped in it.... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our maintenance policies so that this issue does not affect our future guests. Please know, I am... More

APOPKA
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 11, 2014

This place is a dump, it looks good from the outside the rooms are terrible. Stains all over the couch and floor, so bad I wont even sit in the couch!!! The area is nice and this dump should not be over here, its really quite deceiving bc the area is nice so in the Hell is this hotel here?????... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

Address: 4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint 2*
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Also Known As:
Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint Hotel
Extended Stay America Jacksonville

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
100

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