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All 130 Jacksonville hotels

Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

2.0 of 5 Hotel   |   4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
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Ranked #111 of 130 Hotels in Jacksonville
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50 reviews from our community

Traveler rating
    8
    3
    12
    11
    16
See reviews for
16
4
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Columbia, South Carolina
1 review
3 of 5 stars Reviewed 5 days ago NEW

We have to be honest and say this is a lower priced hotel but for the money it is really good. Everything was very clean and there were no bugs or smells. The lobby could use updating but our room looked to have been redone recently. The furniture was new and the beds were very comfortable. The carpet and flooring... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Room was gross. Smelled of mold ...sheets and bed were clean ..no kitchen accessories available. Bathroom was clean. ..but plenty of roaches.. I paid cash for my room but, due to hotel policies I couldn't get cash back. I have to wait for check in mail. I wouldn't recommend nobody stay in this roach motel

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your room had a pest issue. Your comments were reviewed by the staff, and we will contact our pest company to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. If you would like to discuss this further,... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014 via mobile

This hotel was in a great spot.BUT,It was infested with roaches,carpet had odor .The staff was not friendly at all acting if I was bothering them the customer service was poor.I really made a poor choice choosing this hotel.Sometime its worth payin a little bit more if its worth being comfortable .

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Larry - Thank you for providing us with the details about your stay. We are glad that you enjoyed our convenient location; however, we are very disappointed to hear about the pest issue and that our staff did not provide you with quality service. We will be contacting our pest control provider to address the issue in your room. We... More

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 22, 2014 via mobile

Bed was hard as a rock, the hallway floor was bouncy like it would give way at any moment. Worse smell. Made us sick. Windows are easily opened if you have children. This was a safety concern for us. There were roaches in the hallway. Do not take off your shoes. My sons feet were black after walking on the... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Christy - Thank you for taking the time to write a review of your stay. We really appreciate you bringing this to our attention. We sincerely apologize that your room did not meet your expectations. We are currently in the process of having all of our carpets professionally cleaned so that this will no longer be an issue. We are... More

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 9, 2014

I stayed 3 days until I could get out and find another hotel. I am covered in flea bites. I had to purchase flea spray to try to prevent my clothing from being contaminated so I don't take them with me. I was going to stay for a month but had to leave before I turn to hamburger. Poor quality... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Barry - We appreciate you bringing your experience to our attention. We are very sorry to read about your stay. Please accept our apologies. We have addressed the issue in your room so that your experience is not repeated. We will also be working with our maintenance staff to ensure that every room is meeting our standards. We really appreciate... More

Orlando, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2014

My family and I hoped to have a memorable fourth of July weekend here. It was memorable, all right-- for all the wrong reasons. The hotel room was outdated, chairs/sofas has stains on them, and worse-- the hotel had several roaches. It was so bad, that someone killed a roach and left it smeared on the wall. I spoke with... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

JJ Rob - Thank you for taking the time to write a review of your stay. I sincerely apologize that you found roaches in your room. I wanted to let you know that we have been doing everything we can about the roaches, we even had the entire building sprayed right before your arrival on 6/30/2014. Please understand that this... More

Jacksonville
1 review
3 of 5 stars Reviewed June 27, 2014

Hotel needs to be updated. Carpet, and the furniture are stained. Breakfast wasn't all that great. Bagels and coffee... But Elaine is amazing. She's always friendly, and every time I walk in the lobby she greets me, and she's always working.

Was this review helpful? Yes
Jacksonville, Florida
2 reviews
3 of 5 stars Reviewed June 23, 2014

The area and outside of hotel is very nice. We had a room on the first floor and it wasnt bad. It .as clean the furniture was in good condition with no stains. The only thing wrong with the room was that the kitchen counter was badly stained and there were no cups or mugs. The hallways could've been cleaner... More

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Lenoir, North Carolina
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed June 3, 2014

The two good things were it was easy to find and the girl at the front desk was nice but that was the end of it. The hallway and rooms smelled terrible. Walls were dinged, cupboard doors were falling off. Stove and refrigerator were greasy and dirty. Counter was FILTHY, I brought clorox wipes with me and they were black... More

Was this review helpful? Yes 1
Jacksonville, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 26, 2014

While doing renovations to the outside of the hotel, they obviously forgot the rooms. After problems with booking we were upgraded to a suite free of charge. Although cleaner than other rooms, it was a small reminder of my childhood, dark wood linoleum floors with wood cabinets and cream colored countertops and cabinet doors. A dishwasher that with it's microwave... More

Was this review helpful? Yes
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Additional Information about Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

Address: 4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint 2*
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Also Known As:
Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint Hotel
Extended Stay America Jacksonville

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