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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

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4693 Salisbury Road, Jacksonville, FL 32256 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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56 reviews from our community

Traveler rating
    11
    3
    13
    12
    17
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19
4
6
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Placida, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was huge and had a refrigerator, microwave and cooktop. There were no plates pans or utensils. Room was clean and I got a good nights rest. I recommend hitting a dollar tree for kitchen items if you plan to use the kitchen.

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Jacksonville, Florida
1 review
2 of 5 stars Reviewed March 26, 2015

I will be copy/paste this and putting it out on priceline, expedia orbitz hotel.com checked in yesterday they really should take the sign down and close this location until they get rid of their roaches and its no excuse coz other reputable hotels dont have roach problems like this woke up this morning went in kitchen on counter near dish... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you had cleanliness issues in your room. I am sorry for your experience. To prevent this from happening again, I personally will be inspecting more closely so that these important details are not missed. I also wanted to... More 

Fairfax, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 of 5 stars Reviewed January 16, 2015

I don't even know where to begin about how horrible this hotel is. Driving through on 95 with 3 kids and a dog and called for an open room. The front desk clerk, Brea (sp?!?) was extremely short and rude and would not make reservation, but said they did have open rooms. When we got to the hotel at 10:30pm... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that our system was down when you came in. Our front desk clerk was on the phone with our IT department and got the problem resolved as quickly as possible. However, I am still sorry that your check-in experience was less than desirable. In response to your... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed January 14, 2015

I've been staying at this property for some time now and have only good things to say about the people who work here. The front desk worker Janeshia is always busy yet finds ways to accomplish anything I ask of her. She is always smiling which makes me smile and brightens up my day. The over night woman, Ennette, is... More 

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Ligonier
Top Contributor
100 reviews 100 reviews
64 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 13, 2014

We travel for a living and whenever we get a couple days off in a row we always try to find one of these places. There are a lot of "extended stay" places, but never settle for less than the Branded "Extended Stay America" chains. They are a cut above. Full size fridge, microwave and a 2 burner cook top.... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay met and exceeded your expectations and that you continually enjoy staying with Extended Stay America. I am so glad that your fully-equipped kitchen enabled you to prepare your own meals on your long trip, and that our staff provided... More 

1 review
5 of 5 stars Reviewed October 3, 2014

I stay at this hotel and the two young ladies that work the front there names are predella and janeshia they where vary nice they made sure that everything was ok in the I think these two young lady's should get the employee of the they made us feel at home I will return to this hotel again especially if... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that our front desk staff made you feel at home. I will be sure to share your comments with our team. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Columbia, South Carolina
1 review
3 of 5 stars Reviewed September 11, 2014

We have to be honest and say this is a lower priced hotel but for the money it is really good. Everything was very clean and there were no bugs or smells. The lobby could use updating but our room looked to have been redone recently. The furniture was new and the beds were very comfortable. The carpet and flooring... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that you found your room to be so clean and comfortable. I am proud of our team for not only helping, but going above and beyond. I will share your comments with the team. Thank you again for your kind words. The staff... More 

1 review
1 of 5 stars Reviewed September 1, 2014

Room was gross. Smelled of mold ...sheets and bed were clean ..no kitchen accessories available. Bathroom was clean. ..but plenty of roaches.. I paid cash for my room but, due to hotel policies I couldn't get cash back. I have to wait for check in mail. I wouldn't recommend nobody stay in this roach motel

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your room had a pest issue. Your comments were reviewed by the staff, and we will contact our pest company to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. If you would like to discuss this further,... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014

This hotel was in a great spot.BUT,It was infested with roaches,carpet had odor .The staff was not friendly at all acting if I was bothering them the customer service was poor.I really made a poor choice choosing this hotel.Sometime its worth payin a little bit more if its worth being comfortable .

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Larry - Thank you for providing us with the details about your stay. We are glad that you enjoyed our convenient location; however, we are very disappointed to hear about the pest issue and that our staff did not provide you with quality service. We will be contacting our pest control provider to address the issue in your room. We... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 22, 2014

Bed was hard as a rock, the hallway floor was bouncy like it would give way at any moment. Worse smell. Made us sick. Windows are easily opened if you have children. This was a safety concern for us. There were roaches in the hallway. Do not take off your shoes. My sons feet were black after walking on the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Christy - Thank you for taking the time to write a review of your stay. We really appreciate you bringing this to our attention. We sincerely apologize that your room did not meet your expectations. We are currently in the process of having all of our carpets professionally cleaned so that this will no longer be an issue. We are... More 

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