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Extended Stay America - Jacksonville - Lenoir Avenue South

2.5 of 5
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4699 Lenoir Ave S, Jacksonville, FL 32216 (Formerly Extended Stay Deluxe - Jacksonville - Butler Blvd.)
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Extended Stay America - Jacksonville - Lenoir Avenue South
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Ranked #92 of 131 Hotels in Jacksonville
A recent review
5 of 5 stars Reviewed April 8, 2015
matthew j
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63 reviews from our community

Traveler rating
    21
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    10
    8
    15
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14
11
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18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lawrenceville, Georgia
Contributor
18 reviews 18 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

I got a great rate, but I should have known better. It was an ok stay. The couches were hideous i didn't sit on them. As far the room it was clean. The bed was clean. The kitchenette was a plus. No utensils, pots, or anything. It worked fine for an overnight but i couldn't stay any longer than that.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Used Hotwire to book and have often got the wonderful Radisson here for same bid. Was not too disappointed when ESA was revealed, as I had just stayed at one of their properties in Tampa a few weeks before. This particular hotel, however, was SO believably bad and should never be considered a 2 1/2 star hotel. From check-in, I... More 

Was this review helpful? Yes 1
Tallahassee, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This property has no business being a part of the Extended Stay America Hotel chain. From check in to check out, I was so very disappointed. I have always loved staying in the Extended Stay hotel, because sometimes I like to stay in and be able to prepare my meals rather that spend too much money in restaurants; especially if... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked my husband and children a room for the Saturday night of Welcome to Rockville months in advance. I confirmed said reservation the morning of and both when booking and confirming I let them know it would be a late check in to which they replied "No problem ". When my husband and children arrived to check in they... More 

Was this review helpful? Yes 2
Miami
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago

... and nothing more. Bathroom supplies, kitchenware anything that would already be in a similar property ready for use is issued out by the piece at the front desk. Dirty laundry towels, sheets , etc, must be returned to the front desk emptied out into a filthy plastic light green basket and counted in front of the desk clerk. Forget... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 8, 2015

me and my wife thoroughly enjoyed our stay here .... the staff was courteous and the hotel manager shavonne was professional and highly organized....the maintenence and upkeep of the facility is very impressive ...... the outdoor pool area w\ grilling and picnic was rather peaceful in the sunny florida weather .... i would highly recccomend to anyone visting jacksonville, fl... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue South, responded to this review

Thank you for posting such a positive review. I am glad to read that you were pleased with the amenities we offer at our hotel and that you enjoyed our hospitality. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
5 of 5 stars Reviewed April 6, 2015 via mobile

had a great time enjoyed my stay. guest services was awesome.Rooms were clean staff was very friendly made me and my loved one feel at home. area is full of restaurants and family fun things to do enjoyed my stay very much

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Manager_11525, Manager at Extended Stay America - Jacksonville - Lenoir Avenue South, responded to this review

Thank you for posting such a positive review. I am glad to read that you were pleased with our staff and the cleanliness of our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable, home away from home stay in the future. More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 6, 2015

My family and I were in town this weekend for the Easter holiday. We stayed here for 3 days and thoroughly enjoyed this hotel. The staff is very respectful and attentive to their guest and property. We also enjoyed the pool area which has grill to cook and relax. The hotel was quiet and we will stay again next year.... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue South, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed all the amenities our hotel had to offer and that our staff provided you with great customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 5, 2015

Booked this room through hotel through hot wire and there was bugs in our room. Talked to front desk and they tried to relocate me to a smoking room. We don't smoke so we don't want to smell smoke. Called hot wire and they are telling me I have to wait to speak to a manager at 7:00 to be... More 

Was this review helpful? Yes 1
Jacksonville, Florida
1 review
4 of 5 stars Reviewed March 30, 2015

Staff very friendly and helpful. Location good. Feel safe enough. For the most part very quiet. Not a bad place for short or long stay. Prices reasonable. Pet friendly a plus. Parking good and plenty with adequate lighting.

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