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Extended Stay America - Jacksonville - Riverwalk

2.0 of 5
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1413 Prudential Drive, Jacksonville, FL 32207
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Extended Stay America - Jacksonville - Riverwalk
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Ranked #80 of 130 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed 1 week ago
ClauMar24 Bogota, Colombia
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bogota, Colombia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Rooms are clean, and provided many kitchen appliances. The location was great and the staff was extremely friendly, they helped me. The grab and go breakfast was fine, they had Colombian coffee and cupcakes.

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Akron, Ohio
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 20, 2015

TL; DR: It's not incredibly clean, but it's not trashy... if you're on the right side of the building. Amazingly quiet at night for how close it is to downtown (GREAT location!!) Don't come here for a romantic getaway, but if you're a solo traveler & not picky, it'll do fine. More extensive info: Priceline Express Deals found this hotel... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all comforts of home, so I am disappointed to hear that we did not exceed your expectations. In order to uphold our company’s high standards, I will be making sure we following proper cleaning procedures so each guest has a fresh and clean stay. We... More 

Saint Simons Island, Georgia
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed June 14, 2015

The hotel is in poor repair Rooms dirty Rooms small Crappy breakfast Disinterested front desk staff Horrible patrons Beds uncomfortable No sound proofing so you can hear a person sleeping in one rooms and a couple fighting in another

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay with us was not to our company’s high standards. In response to your feedback, we will be reviewing the importance of making sure each guest receives professional customer service to make sure your experience is not repeated. Additionally, I... More 

Miami, Florida
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 4, 2015

The hotel room was average. Online we booked a guest room requesting two queen beds. Two days later we received a call that the room does not have two queen beds and that it was not feasible to have two beds. It would have one queen bed, a kitchen and a couch ( which can open to become a bed).... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 25, 2015

Somebody here is stealing money !!!!! Be very careful and watch your credit card closely !!!! Myself and my friend were both charged for additional rooms at the full rate !!!!! Eventhough I booked online with extended stay and had a confirmation, that had miraculously disappeared with a new rate and no sign of my $20 off coupon code. Be... More 

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Windsor, Canada
2 reviews
3 of 5 stars Reviewed May 11, 2015

I recently arrived for a 5 day stay.The room was nice.Had a full kitchen with fridge and stove.Good wifi. TV stations were average. Great location for Welcome to Rockville at Metropolitan Park. Water taxi was a short walk. The hotel supplied any cooking utensils required although the only frying pan was old and not a non-stick pan.Weird...but it was usable.... More 

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Manassas, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 26, 2015

We stayed one night in April at the Extended Stay America - Jacksonville Riverwalk. The hotel was clean, however, the staff was very unfriendly. In the small hotel lobby area where they had their morning breakfast only had two chairs. The chairs were constantly occupied by the staff that was apparently taking a break. Even when we arrived at 10:00... More 

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1 review
5 of 5 stars Reviewed April 5, 2015

The location was close to downtown so it was close to a lot of entertainment. It was well kept on the outside and in the lobby. The rooms were as nice size and clean so was the bathroom which was stocked with plenty of towels. We only stayed for the weekend but it was a great experience. The room cleaining... More 

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1 review
1 of 5 stars Reviewed February 28, 2015 via mobile

I had checked in earlier in the day and returned to moving out of my apartment without visiting my hotel room. When we returned at 3am I slid my key in the door and felt weird so extremely slowly opened the door. The second I realized there was already someone in the room was when the person in the bed... More 

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Morrisville, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 12, 2015

My family and I stayed here while attending a funeral of a cousin that passed. The overall experience was great but the Extended Stay didn't have an ice machine in the building. Other Extended Stays that I've stayed in had refrigerators in the room as well as an ice machine in the building if not on every floor. The staff... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed your stay with us. I do apologize that we do not have an ice machine in the building. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

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