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Extended Stay America - Jacksonville - Riverwalk

2.0 of 5
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1413 Prudential Drive, Jacksonville, FL 32207
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Extended Stay America - Jacksonville - Riverwalk
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Ranked #80 of 131 Hotels in Jacksonville
A recent review
3 of 5 stars reviewed 3 weeks ago
Daniel D Windsor, Canada
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60 Reviews from our TripAdvisor Community

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Traveler rating
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    19
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Somebody here is stealing money !!!!! Be very careful and watch your credit card closely !!!! Myself and my friend were both charged for additional rooms at the full rate !!!!! Eventhough I booked online with extended stay and had a confirmation, that had miraculously disappeared with a new rate and no sign of my $20 off coupon code. Be... More 

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Windsor, Canada
2 reviews
3 of 5 stars Reviewed 3 weeks ago

I recently arrived for a 5 day stay.The room was nice.Had a full kitchen with fridge and stove.Good wifi. TV stations were average. Great location for Welcome to Rockville at Metropolitan Park. Water taxi was a short walk. The hotel supplied any cooking utensils required although the only frying pan was old and not a non-stick pan.Weird...but it was usable.... More 

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Manassas, Virginia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 26, 2015

We stayed one night in April at the Extended Stay America - Jacksonville Riverwalk. The hotel was clean, however, the staff was very unfriendly. In the small hotel lobby area where they had their morning breakfast only had two chairs. The chairs were constantly occupied by the staff that was apparently taking a break. Even when we arrived at 10:00... More 

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1 review
5 of 5 stars Reviewed April 5, 2015

The location was close to downtown so it was close to a lot of entertainment. It was well kept on the outside and in the lobby. The rooms were as nice size and clean so was the bathroom which was stocked with plenty of towels. We only stayed for the weekend but it was a great experience. The room cleaining... More 

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1 review
1 of 5 stars Reviewed February 28, 2015 via mobile

I had checked in earlier in the day and returned to moving out of my apartment without visiting my hotel room. When we returned at 3am I slid my key in the door and felt weird so extremely slowly opened the door. The second I realized there was already someone in the room was when the person in the bed... More 

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Morrisville, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2015

My family and I stayed here while attending a funeral of a cousin that passed. The overall experience was great but the Extended Stay didn't have an ice machine in the building. Other Extended Stays that I've stayed in had refrigerators in the room as well as an ice machine in the building if not on every floor. The staff... More 

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Manager_11525, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed your stay with us. I do apologize that we do not have an ice machine in the building. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

1 review
4 of 5 stars Reviewed February 3, 2015

Ive stayed at this hotel with my brother for 3 nights. The location is perfect just few minutes walk to the bridge that cross downtown. We got our kitchen microwave and massive fridge,just perfect. Beds comfy and very clean. Staff is really helpfull Receptionist were all great answering all my questions and helping me with all I needed it. They... More 

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Tallahassee, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

This property is exactly what we continue to book. It is in a great location to get anywhere in Jax. It is always clean, and the staff is very accommodating and friendly. It's not fancy; and it's perfect for what we need/desire. We will continue to stay there when visiting Jacksonville in the future.

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Jekyll Island, Georgia
Top Contributor
127 reviews 127 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed January 26, 2015

Had to stay here due to travel breakdown. The room was spartan with no comfortable chair. Room cleaning is once a week. You haul your own trash, go downstairs to the desk for towels, soap, etc. The tiny two eye burner stove and utensils are just enough to cook on. The refrigerator and micro wave worked fine and we did... More 

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Jacksonville, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

Conveniently located just across the bridge from downtown in a not so great area, this hotel is extremely well managed, clean, 24/7 coffee/tea, recently refurbished and in excellent repair, was there for one week for business and did not see any shady characters staying there or on the property, property is kept well secured and well lit at night so... More 

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Manager_11525, Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

I received a copy of your review, and wanted to thank you for sharing such a positive experience. I'm glad that you are able to see a "diamond in the rough". We take pride in our property here and are happy you can enjoy the fruits of our labor. Thank you again for your review. We look forward to seeing... More 

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