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Hampton Inn Jacksonville Downtown I-95

2.5 of 5 1331 Prudential Drive, Jacksonville, FL 32207
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Certificate of Excellence 2014
Hampton Inn Jacksonville Downtown I-95
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Hampton Inn Jacksonville Downtown I-95
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467 reviews from our community

Traveler rating
    263
    138
    41
    13
    12
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116
85
33
152
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kennesaw, Georgia
1 review
5 of 5 stars NEW

On our way to Port Canaveral for a cruise, we stop in Jacksonville for the night. We stayed at the Hampton Inn Jacksonville Downtown I-95 this time and it was great!! The staff was very helpful and went out of their way to help. And the breakfast was great. Santell & Tammy were awesome and do a fabulous job with... More 

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Parker, Colorado
Top Contributor
169 reviews 169 reviews
32 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It was perfect for us, having just arrived at the Airport, and wanting to explore downtown. I was glad I had a Garmin in the car, as I would never have found the Hotel otherwise. The staff were great, Breakfast was good and the room were very good.

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Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great location right off interstate with easy access to downtown. Staff was friendly and room quiet and clean. Would return again. Free breakfast and quick check in. Nice size room and clean bathroom.

Was this review helpful? Yes 1
Cologne, VA
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First time at this hotel. Check-in was average, nothing special. Room was noisy from the guests across the hall. Notified the staff and the problem was corrected. What keeps this only average is the condition of the bathroom. The wallpaper is peeling off the wall in several places. The ceiling also shows signs of water damage. May stay here again... More 

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Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed 1 week ago

Room was comfortable, staff very helpful and courteous! Breakfast selections plentiful and Tammy and other breakfast servers particularly helpful and kind to our 3 year old granddaughter. Unfortunately really looking forward to the pool but weather a bit chilly, would suggest solar heating perhaps.

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SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you so much for taking the time to review your stay with us. We are delighted that you had a great time with us and look forward to having you back soon. Thank you, Stephanie Zimerle More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The Front desk Manager Samantha Brown was very rude to me and my friend. Clearly she didn't Want to work that day and I cant see how she could represent Hilton At all. the overall Service was poor. Except for the breakfeast!

Was this review helpful? Yes 1
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for your review. Please accept my sincere apologies for the poor level of service that you received; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff, and hope that the next time you are in the area you will come stay with us again and experience an... More 

Miami, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My room was not cleaned. I did not have towels or bath rags. Nor did I have soap, bath gel or any of the other items one would expect while staying at a Hampton Inn. I don't think the sheets were changed as well. I love the Hilton Brands but this hotel did not live up to Hilton standards.

Review collected in partnership with Hampton

Was this review helpful? Yes
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

Tampa, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the I-95 Downtown location for business at the end of January. The service provided by Front Desk Supervisor, Samantha Brown, was unmatched by any stay I've had at a Hampton, and I stay in Hampton Inn's at least 3-5 times a month, if not more. Samantha was immediately warm, courteous and made me feel like I was... More 

Was this review helpful? Yes 2
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

We strive to continuously go the "extra" mile for our guests. Our staff is passionate about exceptional customer service and true "Hamptonality." I am so excited that you were able to share in that experience. Samantha definitely holds all the qualities of great Hospitality! Our Breakfast Team is great at starting your day off with a smile. We look forward... More 

Boston, Massachusetts
Top Contributor
102 reviews 102 reviews
34 hotel reviews
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked this hotel for me and 15 coworkers for 3 nights. The biggest downfall about the hotel is that it is close to a train station and 3 times during the night freight trains come through for 5-10 minutes apiece and blow their horns loud. It will surely wake you up, and then you won't be able to get... More 

Was this review helpful? Yes 1
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for your candid comments, concerning your recent visit. Due to our convenient location Downtown there are instances when street noise will be audible from inside the hotel, however; we are located 6.2 miles from the local train station. I regret that we fell short, of meeting your expectations with your stay. We do offer a wide variety of... More 

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently requested a last minute conference room to host 40 people for a half day employee meeting. The rates for our rental were below what I expected (good news!), and the service was far better than what I have come to expect and experience at much larger hotels with broader service offerings. If you are looking for a conference... More 

Was this review helpful? Yes 1
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

We are so glad that had a great experience here at the hotel. We work very hard to try and make sure this is what all of our guests experience during their time with us. We will also make sure that Quentin receives your Kudos as well. He is a wonderful associate and is very good at taking care of... More 

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Additional Information about Hampton Inn Jacksonville Downtown I-95

Address: 1331 Prudential Drive, Jacksonville, FL 32207
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Jacksonville Downtown I-95 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hampton Inn Jacksonville Downtown i-95 Hotel Jacksonville
Jacksonville Hampton Inn
Hotel Style:
#3 Romantic Hotel in Jacksonville
#13 Family Hotel in Jacksonville
#15 Business Hotel in Jacksonville

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