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Hampton Inn Jacksonville Downtown I-95

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1331 Prudential Drive, Jacksonville, FL 32207
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Hampton Inn Jacksonville Downtown I-95
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Hampton Inn Jacksonville Downtown I-95
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486 reviews from our community

Traveler rating
    275
    143
    41
    14
    13
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122
87
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159
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mazatlán, Sinaloa, Mexico
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This property is very well managed with a very friendly, competent and accommodating staff. Tammy in the breakfast area was wonderfully cheerful and attentive in the mornings, and Leslie kept our room very clean and tidy. The manager came through during breakfast and was great. We stayed for 10 days and we very comfortable the entire time.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Tammy, a Breakfast Hostess Tammy made the difference by smiling as she walked through the lobby. She saw my coffee cup was empty and politely offered to refill it. These small things make my 15 nights a month on the road worth it.

Was this review helpful? Yes
Vero Beach, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Drab rooms, dirty dining area, cheap teas, less than cordial staff, and to make the experience even worse - AC that does not do its intended job. We moved rooms the first night of stay. Second stay, we asked for our money back and will now make Crowne Plaza our hotel for future stays - much nicer, brighter, and clean... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Senior Contributor
39 reviews 39 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there on our Anniversary, Day before our cruise. Great location, good price. Staff extremely friendly, very helpful. Room was neat, everything working in proper order. Just like ever Hampton Inn I stay at. Would recommend it to everyone

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Rochester, United States
1 review
4 of 5 stars Reviewed 1 week ago

We were disappointed in the pool size and location. A bit of a longer walk to the Riverwalk than what we expected. The rooms were very clean and the breakfast was super nice. The room was more than I wanted to pay but with the breakfast we were able to justify it more.

Review collected in partnership with Hampton

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Sanford, Florida, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When we stay here it is always nice to see Tammy serving breakfast. She is a delightful young lady. Always has a warm smile waiting for you. She prepares a Great breakfast too. Thanks Tammy ..........

Was this review helpful? Yes
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for choosing our hotel amongst the many in Jacksonville! We know that travelers have a choice when selecting a hotel and we thank you for allowing us to be of service. We hold ourselves to high standards and our goal is to always have our guest wanting to come back. It's great to hear that Tammy has made... More 

Greeneville, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Floors were very dirty. The staff was helpful. The first night was loud. Other guest kept us up half the night off and on. However, the real problem was the cleanliness of the floors. My daughter booked the rooms through Orbitz and I may get a refund for the first night; the staff could not tell me.? I refused the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for your honest feedback of your stay with us. I understand the condition of the carpet and room odor was of concern; I am always looking for reviews to provide insight into our guest experience, as cleanliness and comfort are our first priority. I apologize that we did not meet your expectations and I have contacted our housekeeping... More 

Pine Ridge, South Dakota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great Service all around. Special Thanks to Samantha Brown for all you assitance, Job well Done , Looking forward in seeing you soon. Thanks Tammy and Shatell , oh yes Samantha my fax did go through and was on time. Thanks again Hampton Inn

Was this review helpful? Yes
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for taking time to review our property! Your words of kindness are greatly appreciated. The Hampton Jacksonville Downtown prides itself on our customer service and Samantha, Tammy, and Shantell are a prime example of this. Thank you again and we look forward to hosting you on your next trip to Jacksonville. Thank you, Stephanie Zimerle More 

Jacksonville Beach, Florida
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendliest (and happy) staff willing to accommodate your every need. Breakfast in remodeled lobby 7 days a week is lovely. Hotel is in great location--close to EverBank Stadium (NFL Jacksonville Jaguars play) as well as great restaurants less than a 1 mile up the road in historic San Marco!

Was this review helpful? Yes
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

We’re pleased to hear that our Hampton Inn lived up to your expectations! Our convenient Downtown Location makes us a perfect spot for your Jacksonville stay. We know you have a choice and we thank you for choosing us. Thank you, Stephanie Zimerle More 

Gainesville, FL
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had two different stays at this hotel to be close to Baptist Medical Center in downtown Jacksonville. The hotel was very nice and all the staff we encountered were very friendly. The women who took care of the breakfast really did an outstanding job. The rooms were very clean and comfortable and it was nice to have a refrigerator... More 

Was this review helpful? Yes
SZimerle, Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review

Our number one goal is to always meet and exceed every guest's expectations and I’m pleased to hear that we consistently provide you with excellent service! We know you have a choice when choosing a hotel in Jacksonville and we thank you for choosing us. Thank you, Stephanie Zimerle More 

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