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Hampton Inn Jacksonville Downtown I-95

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1331 Prudential Drive, Jacksonville, FL 32207
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1 room 1 guest
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Hampton Inn Jacksonville Downtown I-95
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558 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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    (162)
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Jacksonville, United States
5 of 5 stars Reviewed 3 days ago NEW

AC in the house went out. Needed a place for the family. Staff was great, made the quick change of plans with a family easier to deal with. Kids loved the popcorn and cookies in the lobby. Having a nice sized lobby allowed us to spread out to do homework, etc and feel like a living room. Thanks so much!

Review collected in partnership with Hampton

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Augusta, Georgia
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My Husband and I stayed one night while we had business at a Law firm across the Street.The grounds were so pretty and clean.I could not wait to check in to check out the pool,it was so clean and had clean towels available.There was several places close to walk to and grab a bite to eat.The Ladies at the desk... More 

Was this review helpful? Yes 1
Holland
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed at the hotel every time when flying from Jacksonville airport. several nice places to eat nearby. The hotel is renovating and the staff in friendly. Rooms are clean. Swimming pool was closed. breakfast was good.

Was this review helpful? Yes 1
Tallahassee, Florida
Level Contributor
241 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
2 of 5 stars Reviewed 1 week ago

I travel a bit and Hamptons are generally my hotel of choice. I have come to expect a certain quality level that this place did not meet. I stayed one night as i was travelling through Jacksonville. The location is very good. The overall room was okay. The biggest issue was the AC which not only did not cool the... More 

Was this review helpful? Yes 1
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for taking the time to share your feedback about our hotel. We understand that travel is very important and try to make sure all our guests have a rewarding experience at our hotel. We hope you will consider staying with us In the future. Thank You, Stephanie Zimerle More 

Tampa, Florida
Level Contributor
117 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check-in was simple. Front clerk was very pleasant and thanked me for my Diamond loyalty. This hotel even has designated parking, right up front, for Diamond members. That’s a nice touch. I’ve stayed here several times both for business and pleasure. This hotel is convenient for my business and a good spot from which to explore JAX. I can see... More 

Was this review helpful? Yes 1
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you very much for taking the time to provide us with feedback regarding your recent stay at the Hampton Inn Jacksonville Downtown I-95. We are happy to hear that you enjoyed our location and we are sorry that your impression of our rooms was not a positive one. Our goal is to provide our guests with exceptional service and... More 

NEW YORK
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel had some major cleanliness and HVAC issues. When we checked in we noticed that the AC was a bit warm. We called the front desk and someone came up and said it was fine. Never less it was extremely uncomfortable the entire night. There were also stains on the carpet by the bed and the ironing board was... More 

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SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for your honest feedback of your stay with us. I apologize that we did not meet your expectations and I have contacted our housekeeping team to correct the problem. I am always looking for reviews to provide insight into our guest experience, as cleanliness and comfort are our first priority. Thank you again for your feedback and I... More 

Hattiesburg, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I was checked into a room, with PEOPLE in the bed! I went back to the front desk, he didn't care...never said I'm sorry! Went to another room....key didn't work!! BACK TO THE FRONT DESK! Got keys...back to the room...AC didn't work!!!

Review collected in partnership with Hampton

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SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for sharing this feedback with us. We greatly apologize for any inconvenience you encountered. These issues are certainly not a common response we receive and we will make sure to discuss them further with our management team for further improvement. We would like an opportunity to show you what our service culture is truly about and hope to... More 

Fort Walton Beach, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second stay at this hotel. While it is not the Omni, what it is, is very clean, staffed by pleasant, responsive, caring individuals from the front desk to the cleaning crew, and convenient to downtown locations. Considering that it is included in the price of the room, the breakfast (eggs, sausage, cheese omelets, fresh fruit, make-your-own waffles,... More 

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SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you so much for your kind review! We cannot wait to welcome you and your friends back the next time the Jaguars play the Steelers! Thank You, Stephanie Zimerle More 

Tallahassee, Florida
Level Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 413 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is not a five star hotel, the breakfast is the typical Hampton Inn breakfast, the rooms are also typical of Hampton but VERY clean. All in all the typical Hampton. BUT, that is where you will soon find that although the food, furnishings etc are nothing special for a Hampton, the people that work there ARE. The service IS... More 

Was this review helpful? Yes 2
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for your stay and for taking the time to review our hotel. I was quite pleased to read you excellent review. I am so thrilled you really got the experience of our Hilton Service!! If your travels bring you back to the area, we will be honored to welcome you back. Thank You, Stephanie Zimerle More 

Homestead, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We wondered what our stay was going to be like when the luggage cart fell apart on the way to our room on the 3rd floor. The room didn't seem to be up to usual Hampton cleanliness standards -- something just didn't seem right. We ended up having to extend our stay much longer than we had planned, so hubby... More 

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

I am so sorry to read your review and find that we failed to impress you during your recent visit. Please understand that this is not typical for us! Your experience is so far from what we strive to offer each and every guest, and I hope to we have the opportunity to restore your good faith in the future.... More 

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