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Hampton Inn Jacksonville Downtown I-95

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1331 Prudential Drive, Jacksonville, FL 32207
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Hampton Inn Jacksonville Downtown I-95
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Hampton Inn Jacksonville Downtown I-95
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543 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First off, the staff were very helpful and extremely nice and treated the customers very well and the lobby is very modern and welcoming. The hotel itself is a bit run-down in the hallways and the rooms, are clearly a rehab of an older hotel. My first room was dark (the carpeting and the furniture make it dark) and not... More 

Was this review helpful? Yes 1
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for sharing comments about your stay with us, and please accept our sincere apologies for the issues you faced. The satisfaction of our guests is of the utmost importance to us. The Housekeeping Department works tirelessly to ensure that our suites and public spaces are fresh and clean, including daily housekeeping maintenance and extensive cleaning when a room... More 

South Carolina
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a great birthday weekend - we stayed two nights. It was a pleasure to stay at this hotel, the front desk gave us a coupon for the restaurant the wine cellar which is right across the street. Excellent choice. Rooms was very clean, the breakfast was great and even had bacon one morning.

Review collected in partnership with Hampton

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you so much for reviewing your recent stay with us. We are delighted to hear that your Birthday weekend with us was enjoyable. We truly are in a centralized location to many great shopping, dining and entertainment destinations here in Jacksonville. We hope that you will visit us again soon! Happy Birthday! Stephanie Zimerle More 

Annville
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We drove from PA to Jacksonville. We checked in at midnight. The hotel staff was friendly, even at midnight. The breakfast was good, love that Hampton's have flavored creamer. The room was clean. The location is close to I-95 and was ideal for us.

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you so much for taking the time to review your recent experience with us. I am so happy to hear that you were able to meet one of our wonderful Night Auditors. They will be excited to know that there were able to make such an impact during your stay with us. Once again, thank you for the review.... More 

Atlanta, United States
1 review
4 of 5 stars Reviewed 1 week ago

I have stayed at the Hampton Inn at I-95 in Jacksonville several times over the years. The staff is consistently friendly and professional, and the facility is always kept very clean. No problems at all. The room was more than adequate and I was comfortable entertaining guests there. I made the mistake of falling for a commercial for a cheap... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for taking the time to review your recent stay with us. We are delighted to hear that you enjoy your stay with us time and time again. We know you have choice when visiting Jacksonville and we thank you for choosing us! Until Next Time, Stephanie Zimerle More 

Glen Burnie, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

Very nice hotel and easy to access. The front desk manager did not have a room ready for us at check in but it only took her about five-six minutes to correct this. I was offered a complimentary drink while waiting and I snacked on some popcorn.

Review collected in partnership with Hampton

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

We appreciate your time in providing feedback to motivate our staff, as well as make improvements when necessary. I apologize that a room was not ready for you at check-in, but am happy to hear that our Front Desk Manager was able to resolve the situation to your satisfaction. I will be sure to share your feedback with them, as... More 

Navarre, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is in a great location. We spent three nights here and were able to enjoy close amenities at the Riverdale. I would highly recommend this hotel and its friendly staff. We did experience one minor problem with the HVAC, but Calvin rectified that immediately.

Review collected in partnership with Hampton

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you so much for providing feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your stay with us - from our wonderful staff to our convenient location. We are glad that you'll be back to see us again soon! Thank You, Stephanie Zimerle More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Having made reservations in January for a weekend trip from July 10 - 12, you would think actually getting in the correct room would be the least of our problems. Being that the reservation was made so far in advance, calling the Monday (July 6) before the actual trip seemed like a viable idea. Whilst making this call to confirmation... More 

Was this review helpful? Yes 1
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. We will take your comments under consideration as we work to improve our guest experience. We hope you will come visit us in the future.... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

My family of four and I stayed here as we attended a 3 day convention downtown. The place is very clean and modern. Pool is nice. Excellent service- if anything stood out to me it was the breakfast. They had it ready at 6am everyday even Sunday. Full breakfast buffet. The servers Tammy and Cindy were the best. That was... More 

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

We are so happy that you had such a pleasant experience with us! We guarantee your stay 100%! We are so pleased that you shared your experience and are overjoyed that you found the breakfast to be healthy and scrumptious! Looking forward to hosting you again on your next trip to Jacksonville! Thank You, Stephanie Zimerle More 

Tallahassee, Florida
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel was clean, the free breakfast was substantial, and the staff - the staff were award winning. They were very attentive, polite, and helpful. I cannot say enough about how outstanding the staff is and how special they made us feel, even though the hotel appeared to be completely sold out. I will definitely stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

Thank you so much for taking the time to review your recent stay with us. I am happy to hear that you were able to enjoy quite a few amenities that our hotel has to offer - including complimentary breakfast. Likewise, I am delighted that our staff was able to WOW you with their customer service. I will be sure... More 

Keystone Heights, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed on 5th floor for the 3rd and 4th of July had an amazing view of the fireworks and was able to take a tram ride around the city and all we had to do was walk to tram station which was able to be seen from our hotel that's how close is was. Staff was very friendly and attentive... More 

Was this review helpful? Yes
SZimerle, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review

We are so happy that you had such a lovely stay with us! We are so pleased that you shared your experience and are elated that you found the staff to be friendly and courteous. I will make sure to share your wonderful comments with Tammy and Cindy. Looking forward to hosting you again on your next trip to Jacksonville!... More 

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