Property has been very well maintained and rooms recently renovated. Al aspects of the stay were very good. Rooms very comfortable and clean. Lobby areas very well maintained and very clean, Grounds very well kept. Very friendly and helpful staff that have been trained in guest service. Free breakfast had nice selection although could be improved, more

This hotel is located in Jacksonville, FL on 3130 Hartley Road. We were from out of town and was impressed by a greeting from an employee who was leaving for the day. We were impressed even more by the efficient staff who greeted us at the desk. We spoke with Megan a supervisor because of some issues we were having... more

This hotel was more than I expected. The front desk staff was friendly and efficiant and offered assistance thoughout my stay. The rooms are newly remolded and very spacious. The granite counter tops in the bathrooms were fabulous. The location was central for several top chain restaurants and shops. There is a restaurant and lobby lounge right on premise as... more

Rooms have been remodeled, sound-proofed, and are clean. Nothing special, no elevators, two open corrider floors. Staff is efficient and pleasant. Popular weekend night spot with the Comedy Zone attracting huge locals, forget about getting a parking spot on those nights from 8 to 11 pm. Strong security presences and fabulous hot breakfast spread. Night-time piano bar entertainment is a... more

Had guests stay here for the local annual art festival. Room clean but average. Breakfast bar very good. Front desk help not good. Had to speak with owner (Mr. Pozin) to finally get things right. more

my first experience was the directions to the hotel on their own website were incorrect and i almost ended up in st augustine the front desk clerk i called was extremely helpful for my entire stay the front desk manager is an entirely different story she does not need to be in hospitality industry she was extremely rude would not... more

My first experience with the hotel came when I entered the front door. There was a young blonde-haired female (who appeared to me to be one of the front desk supervisors) that did not respond to me when I clearly said hello with mutual eye contact. She turned her head and looked the other way, blatently. When I met her... more

The front desk people seemed ok to me. The hotel was nice. Beds are uncomfortable and very hard...typical hotel, I guess. Free huge breakfast buffet 6:30-9:30am was surprisingly nice. Also a nice surprise: Huge fridge, microwave, free wireless internet in room, ironing board, iron, coffee maker, coffee, free HBO all in room. Bar, restaurant, etc was all closed on the... more

This is an older property but the rooms were clean and roomy. The breakfast bar is a very nice added value. The staff was friendly for the most part. A couple of them had attitudes but the others made up for the bad. I would stay again. more