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Residence Inn Jacksonville Butler Boulevard

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10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Residence Inn Jacksonville Butler Boulevard
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Residence Inn Jacksonville Butler Boulevard
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125 reviews from our community

Traveler rating
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    25
    16
    5
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49
9
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51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naples, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for business. A few employees were in training and it was evident, however, the manager was friendly and efficient. Elevators are not very convenient as the property is spread out widely in a square. Rooms were nice and clean. Location is convenient to town center by car which has numerous restaurants and shopping.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Buck 357, Thank you for staying with us here at the Residence Inn Jacksonville, it's always refreshing to hear when we have met the expectations of our guests. As a team we continue to strive in delivering a clean, safe and friendly environment for our guests and I hope that we will be your choice hotel when you are... More 

Knoxville, Tennessee
Contributor
14 reviews 14 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Marriott's are always GREAT! The staff at this Residence Inn was also great and very helpfull and ready to serve! The pool and Breakfast area was nice and the breakfast was all you needed. The problem is the rooms need a makeover! I'm spoiled to what I see in Vacation Club Properties I'm sure. The bathroom fixtures all need replaced.... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Chucky89, We sincerely apologize for the issues you experienced with us. We strive to provide first class experience to all of our guests, and I do apologize for missing the mark. We take all comments seriously and have presented your comments to all of our department heads. We do hope you consider staying with us again the next time... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff greeted you everyday welcoming you to your home away from home. Clean well equipped rooms. Refreshing pool. Daily breakfast. Only complaint was housekeeping short staff on weekend and did not get to our room until 3pm

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Margie, Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. Our goal is to provide best in class customer service, and I do apologize for falling short of that. I am pleased to read that you found our front desk team members friendly. They work very hard and it's nice... More 

Belo Horizonte, MG
Top Contributor
54 reviews 54 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I was really pleased with Residence Inn Jacksonville Butler Boulevard. It is close to several business buildings, as well as the St. Johns Mall, with a wide range of restaurants and stores. The rooms are big and comfortable and they seems to be a complete apartment with mocrowave, fridge and dishwasher, ideal for long stays. It is not as luxury... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Marcelo, Thank you for staying with us here at the Residence Inn Jacksonville and for your favorable review regarding your stay. It is always refreshing to learn that we have meet your expectations, we continue to strive in providing a clean, safe and friendly environment for our guests. We look forward to being of service to you again should... More 

Sarasota, Florida
Top Contributor
64 reviews 64 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 14, 2015

Very nice and efficient hotel. Manager Fitzroy Mason was so capable. He was all over the hotel making sure that all the guests were taken care of. I will definitely stay at this property again! Front desk staff was excellent meeting all of our needs!!

Was this review helpful? Yes 2
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Diana, Thank you for staying with us here at the Residence Inn Jacksonville, it;'s always refreshing to learn that we met your expectations. We continue to strive in providing a friendly, clean and safe environment for our guests, we look forward to being of service to you in the future should your travels bring you back to the Jacksonville... More 

Woodbridge, Nj
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed April 1, 2015

The hotel room was nice, clean and roomy. The kitchen was just what we needed. The full size fridge is very helpful if you don't want to go out for every meal. The pool was a little small but not crowded. The breakfast buffet was very good. Service was great. Would visit again if I was in the area.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Trisha, I want to thank you for staying with us here at the Residence Inn Jacksonville, I am happy to learn that we met your expectations. We continue to strive in delivering a friendly, clean and safe environment for our guests, should your travels bring you back to the Jacksonville area we look forward to being of service to... More 

charleston, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 1, 2015

This hotel is in a great location but needs updating badly. I travel regularly for business and stay there due to the price and local. The rooms are old and smell like stale smoke. Often the bathrooms and nightstands have cigarette stains on them. Good luck resting if you get a room facing J Butler Blvd as the traffic has... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Renee, I want to thank you for staying with us here at the Residence Inn Jacksonville, I am disappointed that your stay was less than satisfactory and for that I sincerely apologize and ask your forgiveness. Your review is being shared with my entire operations team and rest assured that corrective measures are being put in place to ensure... More 

Edmond, Oklahoma
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 18, 2015

Clean and friendly. During the evening social the manager is engaged with the guest and makes you feel welcome. Staff is polite and courteous. I travel to JAX periodically and this hotel is always my first choice.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Wade, Thank you for posting your review of your recent stay experience at the Residence Inn Jacksonville, it's always refreshing to hear that the expectations have been met. We continue to strive to deliver a clean, friendly and safe environment for our guests and we look forward to being of service in the near future. Thanks again and have... More 

Ozark, AL
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 17, 2015

Travelling with my wife, daughter, and grandchild, we found the hotel nestled between multiple big chain hotels. The developer of the area must have built them all, because from the outside they all look similar. When you make your reservations you can request different types of pillows and bedding. Pay attention to the size of beds, our two bed room... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Good Morning Jeff, Thank you for staying with us here at the Residence Inn Jacksonville and for sharing your stay experience. While several of your comments were great I am concerned about your description of some of our amenities, our breakfast is complimentary to all our guests and we never use breakfast vouchers, just to clarify we are not located... More 

TAMPA FL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 6, 2015

We are real fans of Marriott properties, and the Residence Inn is our favorite brand. With the extra space and the full kitchen, without a doubt it gives you the most bang for your buck. We found the staff at the Residence Inn on Butler Boulevard, Jacksonville, to be extremely friendly and helpful. Granted, the bathroom fixtures could use an... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Wendywee, Thank you for staying with us here at the Residence Inn Jacksonville, I am very pleased to learn that we met your expectation during your stay. We continue to strive daily to provide a clean, friendly and safe environment for our guests. Thanks again and we look forward to being of service to you in the near future.... More 

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