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All 132 Jacksonville hotels

Residence Inn Jacksonville Butler Boulevard

3.0 of 5 Hotel   |   10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Ranked #71 of 132 Hotels in Jacksonville
A recent review
4 of 5 stars reviewed 1 week ago
jim s Jacksonville, Florida
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109 reviews from our community

Traveler rating
    36
    34
    19
    15
    5
See reviews for
42
7
7
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jacksonville, Florida
Top Contributor
58 reviews 58 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This location is right off the main highway that is in a business center. It is relatively quiet even though it is close to the road. Overall it was a nice stay and the staff was nice and helpful. I would stay here again if I wanted to be at a central location near shopping and work.

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First the good. Rooms were a great value. Staff was helpful. Breakfast was included. Now for the bad. The carpets were clean but in need of replacement. We were locked out of our room and ended up having to switch because no one could fix it til the next day. Another member of our group had the same issue. A... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Lee, Thanks for staying with us at the Residence Inn Jacksonville, from you comments I see that you enjoyed the experience although we missed some opportunity for a perfect stay and for this i do apologize. Your comments are being shared with the appropiate departments so that corrective measures can be taken to ensure that future guest will not... More 

Laurel, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 23, 2014 via mobile

The entire hotel needs to be refreshed. (Never mind that the place is overrun with smokers outside of every door.) The rooms are at least 10 to 15 years out of date. The kitchen area had appliances which were very very old. And the cleaning was hit or miss. The pitcher that they had in the refrigerator was not clean... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Timothy, Thank you for taking the time to post your review regarding your recent stay at our hotel. Your feed back is very valuable to us and I am truly disappointed that we did not meet your satisfaction 100%. This is being shared with the other departments so that corrective measures can be taken to ensure that our future... More 

Houston, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

My first stay in a Marriott brand hotel in several years. What I liked best is the size of the suite, basically an apartment for the same daily rate as a "room" in one of the nearby chain hotels. What I liked least was old plumbing: shower and sink "handles" don't work too well. Service attitude of staff at the... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Robert, Thank you for taking the time top share your stay experience here at the Residence Inn Jacksonville. I am pleased to learn that your expectation was met in most areas. I have shared your feed back with the other departments so that corrective measures can be taken to ensure that a future guest is not impacted. Thank you... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 6, 2014

If I read the reviews I may have not stayed here. Our room is fine..rug a little dirty but this is a hotel where you can cook in your room. My only suggestions are...wall signs directing guests to the main lobby in all hallways and our room lacked plastic bags in the waste baskets.

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Hillary, Thank you for taking the time to share the experience of your recent stay with us. Your feed back is very valuable to us and it is being shared with other team members so that corrective measures can be taken so that future guests will not be impacted. It's our hope that you will give us another opportunity... More 

Venice, Florida
Top Contributor
72 reviews 72 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 4, 2014

It's a standard residence inn. Lots of "in transit" personnel, and kids on weekend. Breakfast is reasonable. Dinner is ok but only Tuesday thru Thursday. Very friendly and nice services. Parking is a bit tight and turning left out of lot is tricky due to morning commuters so add a few minutes.

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Mr. Keys, Thank you for taking the time to share your experience at the Residence Inn Jacksonville. Your feedback is very important to us as we strive to improve on areas of opportunity. We appreciate your business and look forward to being of service to you in the near future. Sincerely, Fitzroy Mason More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 27, 2014

A few things that were not up to our expectation on this visit with the Marriott. First, the showers need to be updated. It was so much caulk around the shower head and the faucet that it was disgusting to touch. Second, our TV stopped working on our second night. When we called the front desk, we were informed that... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Good Morning Connie, Thank you for sharing your review regarding your recent stay at the Residence Inn Jacksonville, I want to apologize for the less that satisfactory stay experience. Your review is being shared with the other departments so that corrective measures can be take to ensure this does not impact our future guests. I would like an opportunity to... More 

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 8, 2014

My family was moving from one state to another, and needed to stay in a hotel. My husband is a Marriott hotel loyal member so we assumed that all Marriott Residence Inns were created equal. NOT SO! Had we had more time, we would have possibly looked this place up before booking. Here is the laundry list of issues: 1.... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Lauren, Thank you for taking the time to write a review regarding you recent stay experience at the Residence Inn Jacksonville, I want to first apologize for your less than satisfactory experience. I have shared this review with my staff and we are taking corrective measures to ensure that this does not impact future guests. Please contact me so... More 

VALDOSTA
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 27, 2014 via mobile

Stayed in the two bedroom. The beds are small & not the best quality; lumpy. The headboard fell off the wall. No dishwashing liquid or dishcloth was in our room (the other residence inn in Jacksonville provides it with no additional charge). There was a giant waterbug in our room; the rooms need exterminating. The bathroom sinks drains extremely slow.... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Jacksonville Butler Boulevard. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the unfortunate issues you... More 

1 review
4 of 5 stars Reviewed September 17, 2014

This was my second stay at this hotel; once with my family in September 2013 and again in May 2014. The customer service was great and the rooms were comfortable - clean room and comfortable bed overall. During my second stay, I did notice a decline in the housekeeping service specifically. For example, I was awaken by a sore hip... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Cynthia, Thank you for taking the time to write a review of your recent stay experience at the Residence Inn Jacksonville, it is alwars refreshing to hear that we have met your expectation. I do apologize on behalf of the housekeeping department regarding your bed. It remains our goal to ensure the satisfaction of our guests, your feedback is... More 

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Additional Information about Residence Inn Jacksonville Butler Boulevard

Address: 10551 Deerwood Park Boulevard, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Jacksonville Butler Boulevard 3*
Number of rooms: 120
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Also Known As:
Residence Inn Jacksonville Butler Boulevard Hotel Jacksonville
Jacksonville Residence Inn

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