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Residence Inn Jacksonville Butler Boulevard

3.0 of 5 10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Residence Inn Jacksonville Butler Boulevard
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Residence Inn Jacksonville Butler Boulevard
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113 reviews from our community

Traveler rating
    37
    34
    22
    15
    5
See reviews for
43
7
7
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hollywood, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm a gold elite member with Marriott hotels, and I usually like to stay at the Residence Inns because they're affordable for work and they have really nice rooms. That being said, this hotel lost 2 stars for me for two things: 1) There was no maid service after my 1st night. I don't if it's this hotel's policy, but... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Anthony, Thank you for staying with us at the Residence Inn Jacksonville and we certainly appreciate your loyalty as a Marriott Rewards Member. I must say that I am disappointed that your experience was not 100% satisfactory and for this I do apologize. Our rooms are cleaned everyday unless there is a privacy sign, I would like to investigate... More 

now
Top Contributor
114 reviews 114 reviews
33 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed January 7, 2015 via mobile

Friendly, accommodating staff. Breakfast is what you would expect. Outdated room decor but clean and quiet. The plus for this location is you can walk to the Brooks YMCA that will give you a free day pass and you can also walk to the Town Center shops - lots of restaurant and shopping choices. I would stay again based upon... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Lost Thank you for taking the time to share the experience of your stay at the Residence Inn Jacksonville. We take pride in delivering great customer experience, we do plan on updating our guest rooms here in the near future and I hope that when you visit Jacksonville area you will stay with us and see the improvements that... More 

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2015 via mobile

I recently spent 5 nights here for business and had a positive experience. The room was clean, quiet, and had more space than I needed. The room I stayed in had two closets. The Wi-Fi was easy to access. The daily breakfast offered decent choices but pretty much remained the same every day. I would stay here again next time... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Jack, Thank you for sharing your experience regarding your stay at the Residence Inn Jacksonville, it's always a pleasure to hear when we have met the expectations of our guests. We continue to strive in providing excellent customer service and we look forward to being of service to you in the near future. Sincerely Fitzroy Mason More 

Jacksonville, Florida
Top Contributor
58 reviews 58 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 18, 2014

This location is right off the main highway that is in a business center. It is relatively quiet even though it is close to the road. Overall it was a nice stay and the staff was nice and helpful. I would stay here again if I wanted to be at a central location near shopping and work.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Jim, Thank you for sharing your experience regarding your recent stay at the Residence Inn Jacksonville. As we continue to strive to provide excellent service to our guests it is always important to know the things we can do better, based on your score I believe we may have missed some opportunities and I would welcome some correspondence from... More 

Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2014

First the good. Rooms were a great value. Staff was helpful. Breakfast was included. Now for the bad. The carpets were clean but in need of replacement. We were locked out of our room and ended up having to switch because no one could fix it til the next day. Another member of our group had the same issue. A... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Lee, Thanks for staying with us at the Residence Inn Jacksonville, from you comments I see that you enjoyed the experience although we missed some opportunity for a perfect stay and for this i do apologize. Your comments are being shared with the appropiate departments so that corrective measures can be taken to ensure that future guest will not... More 

New Bern, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 23, 2014 via mobile

The entire hotel needs to be refreshed. (Never mind that the place is overrun with smokers outside of every door.) The rooms are at least 10 to 15 years out of date. The kitchen area had appliances which were very very old. And the cleaning was hit or miss. The pitcher that they had in the refrigerator was not clean... More 

Was this review helpful? Yes 2
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Timothy, Thank you for taking the time to post your review regarding your recent stay at our hotel. Your feed back is very valuable to us and I am truly disappointed that we did not meet your satisfaction 100%. This is being shared with the other departments so that corrective measures can be taken to ensure that our future... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 11, 2014

My first stay in a Marriott brand hotel in several years. What I liked best is the size of the suite, basically an apartment for the same daily rate as a "room" in one of the nearby chain hotels. What I liked least was old plumbing: shower and sink "handles" don't work too well. Service attitude of staff at the... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Robert, Thank you for taking the time top share your stay experience here at the Residence Inn Jacksonville. I am pleased to learn that your expectation was met in most areas. I have shared your feed back with the other departments so that corrective measures can be taken to ensure that a future guest is not impacted. Thank you... More 

Senior Contributor
24 reviews 24 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 6, 2014

If I read the reviews I may have not stayed here. Our room is fine..rug a little dirty but this is a hotel where you can cook in your room. My only suggestions are...wall signs directing guests to the main lobby in all hallways and our room lacked plastic bags in the waste baskets.

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Hillary, Thank you for taking the time to share the experience of your recent stay with us. Your feed back is very valuable to us and it is being shared with other team members so that corrective measures can be taken so that future guests will not be impacted. It's our hope that you will give us another opportunity... More 

Homosassa, Florida
Top Contributor
82 reviews 82 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 4, 2014

It's a standard residence inn. Lots of "in transit" personnel, and kids on weekend. Breakfast is reasonable. Dinner is ok but only Tuesday thru Thursday. Very friendly and nice services. Parking is a bit tight and turning left out of lot is tricky due to morning commuters so add a few minutes.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Mr. Keys, Thank you for taking the time to share your experience at the Residence Inn Jacksonville. Your feedback is very important to us as we strive to improve on areas of opportunity. We appreciate your business and look forward to being of service to you in the near future. Sincerely, Fitzroy Mason More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 27, 2014

A few things that were not up to our expectation on this visit with the Marriott. First, the showers need to be updated. It was so much caulk around the shower head and the faucet that it was disgusting to touch. Second, our TV stopped working on our second night. When we called the front desk, we were informed that... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Good Morning Connie, Thank you for sharing your review regarding your recent stay at the Residence Inn Jacksonville, I want to apologize for the less that satisfactory stay experience. Your review is being shared with the other departments so that corrective measures can be take to ensure this does not impact our future guests. I would like an opportunity to... More 

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Additional Information about Residence Inn Jacksonville Butler Boulevard

Address: 10551 Deerwood Park Boulevard, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jacksonville Butler Boulevard 3*
Number of rooms: 120
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Also Known As:
Residence Inn Jacksonville Butler Boulevard Hotel Jacksonville
Jacksonville Residence Inn

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