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Residence Inn Jacksonville Butler Boulevard

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10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Residence Inn Jacksonville Butler Boulevard
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Residence Inn Jacksonville Butler Boulevard
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118 reviews from our community

Traveler rating
    37
    37
    23
    16
    5
See reviews for
46
8
7
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmond, Oklahoma
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean and friendly. During the evening social the manager is engaged with the guest and makes you feel welcome. Staff is polite and courteous. I travel to JAX periodically and this hotel is always my first choice.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Wade, Thank you for posting your review of your recent stay experience at the Residence Inn Jacksonville, it's always refreshing to hear that the expectations have been met. We continue to strive to deliver a clean, friendly and safe environment for our guests and we look forward to being of service in the near future. Thanks again and have... More 

Ozark, AL
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Travelling with my wife, daughter, and grandchild, we found the hotel nestled between multiple big chain hotels. The developer of the area must have built them all, because from the outside they all look similar. When you make your reservations you can request different types of pillows and bedding. Pay attention to the size of beds, our two bed room... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Good Morning Jeff, Thank you for staying with us here at the Residence Inn Jacksonville and for sharing your stay experience. While several of your comments were great I am concerned about your description of some of our amenities, our breakfast is complimentary to all our guests and we never use breakfast vouchers, just to clarify we are not located... More 

TAMPA FL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are real fans of Marriott properties, and the Residence Inn is our favorite brand. With the extra space and the full kitchen, without a doubt it gives you the most bang for your buck. We found the staff at the Residence Inn on Butler Boulevard, Jacksonville, to be extremely friendly and helpful. Granted, the bathroom fixtures could use an... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Wendywee, Thank you for staying with us here at the Residence Inn Jacksonville, I am very pleased to learn that we met your expectation during your stay. We continue to strive daily to provide a clean, friendly and safe environment for our guests. Thanks again and we look forward to being of service to you in the near future.... More 

Tampa, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

It's a Residence Inn. If you've stayed at a Residence Inn, you know what to expect. What sets this location apart is the management and staff. The attention to detail, the follow-up, the courtesy and friendliness were on a par with the finest anywhere. The staff truly sets this location apart. I would look forward to a return visit.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Skiptomac, Thank you for staying with us here at the Residence Inn Jacksonville, I am very pleased to learn that we met your expectation during your stay. We continue to strive daily to provide a clean, friendly and safe environment for our guests. Thanks again and we look forward to being of service to you in the near future.... More 

Harrisburg, Pennsylvania
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

At the end of the day, the GM and his staff (at this location) might be extremely nice/hard workers but this property puts the Marriott brand to shame for a Residence Inn Some of the reviews were a little shaky before I made plans to stay here and it is sad to say that they are correct. Having 5 people... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear travelman 378, Thank you for staying with us here at the Residence Inn Jacksonville and also for sharing the review of your stay experience, I am disappointed that your stay was less than satisfactory and for that I do sincerely apologize. The comments of your review are being shared with the appropiate members of our company and I can... More 

Hollywood, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 2, 2015

I'm a gold elite member with Marriott hotels, and I usually like to stay at the Residence Inns because they're affordable for work and they have really nice rooms. That being said, this hotel lost 2 stars for me for two things: 1) There was no maid service after my 1st night. I don't if it's this hotel's policy, but... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Anthony, Thank you for staying with us at the Residence Inn Jacksonville and we certainly appreciate your loyalty as a Marriott Rewards Member. I must say that I am disappointed that your experience was not 100% satisfactory and for this I do apologize. Our rooms are cleaned everyday unless there is a privacy sign, I would like to investigate... More 

now
Top Contributor
117 reviews 117 reviews
33 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed January 7, 2015 via mobile

Friendly, accommodating staff. Breakfast is what you would expect. Outdated room decor but clean and quiet. The plus for this location is you can walk to the Brooks YMCA that will give you a free day pass and you can also walk to the Town Center shops - lots of restaurant and shopping choices. I would stay again based upon... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Lost Thank you for taking the time to share the experience of your stay at the Residence Inn Jacksonville. We take pride in delivering great customer experience, we do plan on updating our guest rooms here in the near future and I hope that when you visit Jacksonville area you will stay with us and see the improvements that... More 

Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2015 via mobile

I recently spent 5 nights here for business and had a positive experience. The room was clean, quiet, and had more space than I needed. The room I stayed in had two closets. The Wi-Fi was easy to access. The daily breakfast offered decent choices but pretty much remained the same every day. I would stay here again next time... More 

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Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Jack, Thank you for sharing your experience regarding your stay at the Residence Inn Jacksonville, it's always a pleasure to hear when we have met the expectations of our guests. We continue to strive in providing excellent customer service and we look forward to being of service to you in the near future. Sincerely Fitzroy Mason More 

Jacksonville, Florida
Top Contributor
58 reviews 58 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 18, 2014

This location is right off the main highway that is in a business center. It is relatively quiet even though it is close to the road. Overall it was a nice stay and the staff was nice and helpful. I would stay here again if I wanted to be at a central location near shopping and work.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Jim, Thank you for sharing your experience regarding your recent stay at the Residence Inn Jacksonville. As we continue to strive to provide excellent service to our guests it is always important to know the things we can do better, based on your score I believe we may have missed some opportunities and I would welcome some correspondence from... More 

Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2014

First the good. Rooms were a great value. Staff was helpful. Breakfast was included. Now for the bad. The carpets were clean but in need of replacement. We were locked out of our room and ended up having to switch because no one could fix it til the next day. Another member of our group had the same issue. A... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Lee, Thanks for staying with us at the Residence Inn Jacksonville, from you comments I see that you enjoyed the experience although we missed some opportunity for a perfect stay and for this i do apologize. Your comments are being shared with the appropiate departments so that corrective measures can be taken to ensure that future guest will not... More 

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