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All 131 Jacksonville hotels

Residence Inn Jacksonville Butler Boulevard

3.0 of 5 Hotel   |   10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Ranked #66 of 131 Hotels in Jacksonville
A recent review
4 of 5 stars reviewed 2 weeks ago
ROBERT G Houston, Texas
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107 reviews from our community

Traveler rating
    36
    33
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    15
    5
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40
7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Laurel, United States
2 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

The entire hotel needs to be refreshed. (Never mind that the place is overrun with smokers outside of every door.) The rooms are at least 10 to 15 years out of date. The kitchen area had appliances which were very very old. And the cleaning was hit or miss. The pitcher that they had in the refrigerator was not clean... More

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Houston, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My first stay in a Marriott brand hotel in several years. What I liked best is the size of the suite, basically an apartment for the same daily rate as a "room" in one of the nearby chain hotels. What I liked least was old plumbing: shower and sink "handles" don't work too well. Service attitude of staff at the... More

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Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If I read the reviews I may have not stayed here. Our room is fine..rug a little dirty but this is a hotel where you can cook in your room. My only suggestions are...wall signs directing guests to the main lobby in all hallways and our room lacked plastic bags in the waste baskets.

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Venice, Florida
Top Contributor
72 reviews 72 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's a standard residence inn. Lots of "in transit" personnel, and kids on weekend. Breakfast is reasonable. Dinner is ok but only Tuesday thru Thursday. Very friendly and nice services. Parking is a bit tight and turning left out of lot is tricky due to morning commuters so add a few minutes.

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Mr. Keys, Thank you for taking the time to share your experience at the Residence Inn Jacksonville. Your feedback is very important to us as we strive to improve on areas of opportunity. We appreciate your business and look forward to being of service to you in the near future. Sincerely, Fitzroy Mason More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

A few things that were not up to our expectation on this visit with the Marriott. First, the showers need to be updated. It was so much caulk around the shower head and the faucet that it was disgusting to touch. Second, our TV stopped working on our second night. When we called the front desk, we were informed that... More

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Good Morning Connie, Thank you for sharing your review regarding your recent stay at the Residence Inn Jacksonville, I want to apologize for the less that satisfactory stay experience. Your review is being shared with the other departments so that corrective measures can be take to ensure this does not impact our future guests. I would like an opportunity to... More

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 8, 2014

My family was moving from one state to another, and needed to stay in a hotel. My husband is a Marriott hotel loyal member so we assumed that all Marriott Residence Inns were created equal. NOT SO! Had we had more time, we would have possibly looked this place up before booking. Here is the laundry list of issues: 1.... More

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Lauren, Thank you for taking the time to write a review regarding you recent stay experience at the Residence Inn Jacksonville, I want to first apologize for your less than satisfactory experience. I have shared this review with my staff and we are taking corrective measures to ensure that this does not impact future guests. Please contact me so... More

VALDOSTA
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 27, 2014 via mobile

Stayed in the two bedroom. The beds are small & not the best quality; lumpy. The headboard fell off the wall. No dishwashing liquid or dishcloth was in our room (the other residence inn in Jacksonville provides it with no additional charge). There was a giant waterbug in our room; the rooms need exterminating. The bathroom sinks drains extremely slow.... More

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Jacksonville Butler Boulevard. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the unfortunate issues you... More

1 review
4 of 5 stars Reviewed September 17, 2014

This was my second stay at this hotel; once with my family in September 2013 and again in May 2014. The customer service was great and the rooms were comfortable - clean room and comfortable bed overall. During my second stay, I did notice a decline in the housekeeping service specifically. For example, I was awaken by a sore hip... More

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Cynthia, Thank you for taking the time to write a review of your recent stay experience at the Residence Inn Jacksonville, it is alwars refreshing to hear that we have met your expectation. I do apologize on behalf of the housekeeping department regarding your bed. It remains our goal to ensure the satisfaction of our guests, your feedback is... More

Orlando
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 2, 2014

Posting 1st impressions, just got here, have a couple weeks to really see how it goes. Average for a Residence Inn, standard Managers evening reception with beer/ wine, lite food. Hot tub and pool are clean, hot tub heater works fine on a muggy Sept. evening. Room A /C worked fine- along with appliances. Plenty of shopping and food nearby,... More

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear William, Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very pleased to hear that we did meet your expectation and we look forward to being of service to you again in the near future. If I can be of any assistance for future reservations... More

Merritt Island, Florida
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 2, 2014 via mobile

We stayed in a two bedroom suite. Everything was clean and in working order. The staff let us hold the room later than normal because we were unsure how long we would be staying. We were there for a medical evaluation at Mayo Clinic. Excellent rates. The breakfast was better than allot of hotels but its no restaurant. I'll stay... More

Was this review helpful? Yes 4
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Mark C Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very pleased to hear that we did meet your expectation and we look forward to being of service to you again in the near future. If I can be of any assistance for future... More

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Additional Information about Residence Inn Jacksonville Butler Boulevard

Address: 10551 Deerwood Park Boulevard, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Jacksonville Butler Boulevard 3*
Number of rooms: 120
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Also Known As:
Residence Inn Jacksonville Butler Boulevard Hotel Jacksonville
Jacksonville Residence Inn

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