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Residence Inn Jacksonville Butler Boulevard

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10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Residence Inn Jacksonville Butler Boulevard
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Residence Inn Jacksonville Butler Boulevard
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Lorton, Virginia
1 review
1 of 5 stars Reviewed 5 days ago NEW

I cannot believe that Marriott puts its name on this dive motel. If there were a way to give it less than one star I would. If there is one bright spot it is the cleaning staff who do their best to try and make the place look nice but everything is old. The doorknob to one of the rooms... More 

Was this review helpful? Yes
Brandon L, Front Office Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

We do want to sincerely apologize for your experience here. This is in no way the way we operate here at the Residence Inn. All reviews are taken very seriously and also taken to the proper departments so that we may learn from our mistakes. We do want to thank you for bringing this to our attention. We hope you... More 

1 of 5 stars Reviewed 1 week ago NEW

Well, I currently have 2 rooms reserved of what I though to be a great hotel. However, I am quickly changing my mind about that. I called the hotel to book 2 rooms on Monday July 20, 2015. I spoke with a gentleman who was at the front desk. He assured me that there were studio suites and 1 bedroom... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Shannaine, I have read your comments and I am disappointed that your experience was less than favorable, I offer my sincere apology. I have spoke with some of the associates with whom you had some interaction and corrective measures are being put in place to ensure that this does not happen to our future guests. Have a wonderful day More 

Naples, Florida
Level Contributor
275 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very surprised by the reviews on this hotel. I gravitate to Marriott because I believe that they are the poster child for well run hotels. This Residence Inn was no exception. The staff went out of their way to make me feel at home. The nightly food and free wine and beer were excellent and better then other... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Dave, Thank you for staying with us here at the Residence Inn Jacksonville, I am pleased to learn that we met your expectation and I have shared your comments with my staff. We look forward to being of service to you should you visit the area again. Have a wonderful day. Sincerely, Fitzroy M. General Manager More 

Conyers
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked this Residence Inn because it was in walking distance to the Sheraton where my family reunion was held, and it accommodated our family's needs with the 2 bedroom suite. However, when entering the room, the carpet was filthy, there were WHITE stains of God knows what on the sofa, the fireplace was dusty, and the mirror in the bedroom... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Deborah, Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. Our goal is to provide best in class customer service, and I do apologize for falling short of that. I am pleased to read that you found our front desk team members friendly. They work very hard and it's nice... More 

Birmingham, Alabama
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We checked in and stayed on the second floor, overlooking the pool. We had a two bedroom suite with a kitchen. Upon checkin, we were told that they would be having a free dinner that night for all the guests that included free beer and wine. Boy was that a surprise after driving all day! It was a great dinner... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Todd L, Thank you for staying with us here at the Residence Inn Jacksonville/Butler. It's always a pleasure to learn when we have met and exceeded the expectations of our guest. We continue to strive in delivering a great guest experience and we look forward to being of service to you again in the near future. Have a wonderful... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Let me start by saying guest representative Charles was really nice and professional. Had it not been for him I would have nothing good to say about this hotel. This was by far the worst hotel that I've ever visited. We were moved five times and in addition to being moved five times I was allowed to view four more... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Nina, Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. Our goal is to provide best in class customer service, and I do apologize for falling short of that. I am pleased to read that you found our front desk team members friendly. They work very hard and it's nice... More 

Vermont
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We traveled to Jacksonville for a 5 day stay to attend a family wedding. Had read the mixed reviews so we were not sure what to expect. We had considered other hotels but needed a suite since we were traveling with our 18 & 21 year old sons. We arrived after 10 pm ready to sleep after a long day... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Vermont, Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. Our goal is to provide best in class customer service, and I do apologize for falling short of that. I am pleased to read that you found our front desk team members friendly. They work very hard and it's nice... More 

Charlotte, North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

As a family of 5 with a large dog, not many hotels to choose from as we needed a quick stop on a long drive home. The size of the rooms was good and very friendly staff, but our room was disgusting and definitely not worth the price (as my husband said, our dog left the room cleaner than when... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Charlotte Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. Our goal is to provide best in class customer service, and I do apologize for falling short of that. I am pleased to read that you found our front desk team members friendly. They work very hard and it's nice... More 

2 of 5 stars Reviewed 2 weeks ago

If not for the very wonderful staff I would have been forced to give it zero stars. My husband was sent to Jacksonville on business and myself and our daughters decided to join him. If we had been paying for our stay here we would have left after the first night. There are some positive notes. The proximity to shopping... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Jami A, Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. Our goal is to provide best in class customer service, and I do apologize for falling short of that. I am pleased to read that you found our front desk team members friendly. They work very hard and it's... More 

West Palm Beach, Florida
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is my first time at the hotel, I have to say although the rooms could use some updating, the room was clean and spacious. While I was there on Monday they offered free dinner and beer and wine. The pool area was clean and plenty of towels. The manager actually came over to me and offered me something to... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Smiley Q, Thank you for staying with us here at the Residence Inn Jacksonville, we appreciate your favorable comments and look forward to being of service to you upon your return to the Jacksonville area. Sincerely, Fitzroy M General Manager More 

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