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Residence Inn Jacksonville Butler Boulevard

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10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Residence Inn Jacksonville Butler Boulevard
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Residence Inn Jacksonville Butler Boulevard
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123 reviews from our community

Traveler rating
    39
    39
    24
    16
    5
See reviews for
49
8
7
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Friendly staff greeted you everyday welcoming you to your home away from home. Clean well equipped rooms. Refreshing pool. Daily breakfast. Only complaint was housekeeping short staff on weekend and did not get to our room until 3pm

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Belo Horizonte, MG
Top Contributor
54 reviews 54 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was really pleased with Residence Inn Jacksonville Butler Boulevard. It is close to several business buildings, as well as the St. Johns Mall, with a wide range of restaurants and stores. The rooms are big and comfortable and they seems to be a complete apartment with mocrowave, fridge and dishwasher, ideal for long stays. It is not as luxury... More 

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Sarasota, Florida
Top Contributor
62 reviews 62 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice and efficient hotel. Manager Fitzroy Mason was so capable. He was all over the hotel making sure that all the guests were taken care of. I will definitely stay at this property again! Front desk staff was excellent meeting all of our needs!!

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Diana, Thank you for staying with us here at the Residence Inn Jacksonville, it;'s always refreshing to learn that we met your expectations. We continue to strive in providing a friendly, clean and safe environment for our guests, we look forward to being of service to you in the future should your travels bring you back to the Jacksonville... More 

Woodbridge, Nj
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel room was nice, clean and roomy. The kitchen was just what we needed. The full size fridge is very helpful if you don't want to go out for every meal. The pool was a little small but not crowded. The breakfast buffet was very good. Service was great. Would visit again if I was in the area.

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Trisha, I want to thank you for staying with us here at the Residence Inn Jacksonville, I am happy to learn that we met your expectations. We continue to strive in delivering a friendly, clean and safe environment for our guests, should your travels bring you back to the Jacksonville area we look forward to being of service to... More 

charleston, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This hotel is in a great location but needs updating badly. I travel regularly for business and stay there due to the price and local. The rooms are old and smell like stale smoke. Often the bathrooms and nightstands have cigarette stains on them. Good luck resting if you get a room facing J Butler Blvd as the traffic has... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Renee, I want to thank you for staying with us here at the Residence Inn Jacksonville, I am disappointed that your stay was less than satisfactory and for that I sincerely apologize and ask your forgiveness. Your review is being shared with my entire operations team and rest assured that corrective measures are being put in place to ensure... More 

Edmond, Oklahoma
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 18, 2015

Clean and friendly. During the evening social the manager is engaged with the guest and makes you feel welcome. Staff is polite and courteous. I travel to JAX periodically and this hotel is always my first choice.

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Wade, Thank you for posting your review of your recent stay experience at the Residence Inn Jacksonville, it's always refreshing to hear that the expectations have been met. We continue to strive to deliver a clean, friendly and safe environment for our guests and we look forward to being of service in the near future. Thanks again and have... More 

Ozark, AL
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 17, 2015

Travelling with my wife, daughter, and grandchild, we found the hotel nestled between multiple big chain hotels. The developer of the area must have built them all, because from the outside they all look similar. When you make your reservations you can request different types of pillows and bedding. Pay attention to the size of beds, our two bed room... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Good Morning Jeff, Thank you for staying with us here at the Residence Inn Jacksonville and for sharing your stay experience. While several of your comments were great I am concerned about your description of some of our amenities, our breakfast is complimentary to all our guests and we never use breakfast vouchers, just to clarify we are not located... More 

TAMPA FL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 6, 2015

We are real fans of Marriott properties, and the Residence Inn is our favorite brand. With the extra space and the full kitchen, without a doubt it gives you the most bang for your buck. We found the staff at the Residence Inn on Butler Boulevard, Jacksonville, to be extremely friendly and helpful. Granted, the bathroom fixtures could use an... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Wendywee, Thank you for staying with us here at the Residence Inn Jacksonville, I am very pleased to learn that we met your expectation during your stay. We continue to strive daily to provide a clean, friendly and safe environment for our guests. Thanks again and we look forward to being of service to you in the near future.... More 

Tampa, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 2, 2015

It's a Residence Inn. If you've stayed at a Residence Inn, you know what to expect. What sets this location apart is the management and staff. The attention to detail, the follow-up, the courtesy and friendliness were on a par with the finest anywhere. The staff truly sets this location apart. I would look forward to a return visit.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Skiptomac, Thank you for staying with us here at the Residence Inn Jacksonville, I am very pleased to learn that we met your expectation during your stay. We continue to strive daily to provide a clean, friendly and safe environment for our guests. Thanks again and we look forward to being of service to you in the near future.... More 

Harrisburg, Pennsylvania
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 27, 2015

At the end of the day, the GM and his staff (at this location) might be extremely nice/hard workers but this property puts the Marriott brand to shame for a Residence Inn Some of the reviews were a little shaky before I made plans to stay here and it is sad to say that they are correct. Having 5 people... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear travelman 378, Thank you for staying with us here at the Residence Inn Jacksonville and also for sharing the review of your stay experience, I am disappointed that your stay was less than satisfactory and for that I do sincerely apologize. The comments of your review are being shared with the appropiate members of our company and I can... More 

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