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All 130 Jacksonville hotels

Residence Inn Jacksonville Butler Boulevard

3.0 of 5 Hotel   |   10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Ranked #62 of 130 Hotels in Jacksonville
A recent review
3 of 5 stars reviewed 4 days ago
Fatimadavid VALDOSTA
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100 reviews from our community

Traveler rating
    35
    31
    17
    13
    4
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38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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VALDOSTA
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed in the two bedroom. The beds are small & not the best quality; lumpy. The headboard fell off the wall. No dishwashing liquid or dishcloth was in our room (the other residence inn in Jacksonville provides it with no additional charge). There was a giant waterbug in our room; the rooms need exterminating. The bathroom sinks drains extremely slow.... More

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Jacksonville Butler Boulevard. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the unfortunate issues you... More

1 review
4 of 5 stars Reviewed 2 weeks ago

This was my second stay at this hotel; once with my family in September 2013 and again in May 2014. The customer service was great and the rooms were comfortable - clean room and comfortable bed overall. During my second stay, I did notice a decline in the housekeeping service specifically. For example, I was awaken by a sore hip... More

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Cynthia, Thank you for taking the time to write a review of your recent stay experience at the Residence Inn Jacksonville, it is alwars refreshing to hear that we have met your expectation. I do apologize on behalf of the housekeeping department regarding your bed. It remains our goal to ensure the satisfaction of our guests, your feedback is... More

Orlando
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Posting 1st impressions, just got here, have a couple weeks to really see how it goes. Average for a Residence Inn, standard Managers evening reception with beer/ wine, lite food. Hot tub and pool are clean, hot tub heater works fine on a muggy Sept. evening. Room A /C worked fine- along with appliances. Plenty of shopping and food nearby,... More

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear William, Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very pleased to hear that we did meet your expectation and we look forward to being of service to you again in the near future. If I can be of any assistance for future reservations... More

Merritt Island, Florida
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in a two bedroom suite. Everything was clean and in working order. The staff let us hold the room later than normal because we were unsure how long we would be staying. We were there for a medical evaluation at Mayo Clinic. Excellent rates. The breakfast was better than allot of hotels but its no restaurant. I'll stay... More

Was this review helpful? Yes 4
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Mark C Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very pleased to hear that we did meet your expectation and we look forward to being of service to you again in the near future. If I can be of any assistance for future... More

Phoenix, Arizona
2 reviews
1 of 5 stars Reviewed 4 weeks ago

The first night seemed great. A beautiful hotel, perfect location and an upgraded room! After the second night, management called me and demanded that I downgrade to the room that I was booked for. He said that he needed my room for the upcoming weekend and that housekeeping was almost finished for the day and pack and move quickly. I... More

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Deborah, Thank you for taking the time to share the experience of your stay at the Residence Inn Jacksonville, I first want to apologize for your stay being less than satisfactorily. Your comments are being shared with my team so that they will understand how not to treat our guests. You are a valued guest and I would like... More

South Carolina
Top Contributor
94 reviews 94 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I hold Marriotts to higher standards and this one only squeaks by. The people working there were nice. Room was very clean (except some kind of tape on the bathroom floor that wouldn't come up). It was quiet. Everything was in good working order. Paint, decorations, linens, etc all seemed in fine order. Breakfast was ho-hum. Powdered eggs, sausage, a... More

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Donna SC Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very disappointed to hear that we did not meet your expectation and I want to offer my sincere apology. Please know that we are taking corrective measures to address these issues and concerns to... More

Jacksonville, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 16, 2014

Stayed a week in the two bedroom suite. I liked the two bedrooms each having their own full bathroom. The full kitchen is nice. For the first three days, room keys would only work intermittently. I kept having to go to the front desk to get new coded room keys. This was very annoying. I have another stay week's stay... More

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Mayinfl, Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very disappointed to hear that we did not meet your expectation and I want to offer my sincere apology. Please know that we are taking corrective measures to address these issues and concerns to ensure... More

Wayne, NJ
Contributor
17 reviews 17 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 10, 2014

Residence Inn has always been my family's first choice because of their two-bedroom suites. This property remains well-maintained, with a very helpful and attentive staff. Fitness room is perfect. Property is clean and quiet. Jackie in Housekeeping was wonderful during our recent stay! However: it is time for Marriott to revamp its 2-Bedroom Suites and change the style from just... More

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Wayne, Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very pleased to hear that we did meet your expectation and we look forward to being of service to you again in the near future. If I can be of any assistance for future reservations... More

Naples, FL
Top Contributor
199 reviews 199 reviews
34 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed August 5, 2014

Since the last time I stayed here the maintenance has really slipped. A door handle literally fell off, the shower head and downspout were loose, one bathtub drained very slowly - had to shower in 2" of water, and one of the sliding doors on one closet had loose moulding exposing you hand to the mirror edge. As the hotel... More

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear TwinCS Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very disappointed to hear that we did not meet your expectation and I want to offer my sincere apology. Please know that we are taking corrective measures to address these issues and concerns to ensure... More

Irmo, South Carolina
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 22, 2014

We booked one night at this hotel on our way down to Port Canaveral from S. Carolina for a Saturday departure on a cruise. We have stayed at many Residence Inns and usually find them clean, comfortable and roomy enough for our family of four. We found the room to be no-frills and had requested a roll away on check... More

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Karen L Thank you for taking the time to post your review regarding your stay experience at the Residence Inn Jacksonville Butler Boulevard, I am very disappointed to hear that we did not meet your expectation and I want to offer my sincere apology. Please know that we are taking corrective measures to address these issues and concerns to... More

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Additional Information about Residence Inn Jacksonville Butler Boulevard

Address: 10551 Deerwood Park Boulevard, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Jacksonville Butler Boulevard 3*
Number of rooms: 120
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Also Known As:
Residence Inn Jacksonville Butler Boulevard Hotel Jacksonville
Jacksonville Residence Inn

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