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Residence Inn Jacksonville Butler Boulevard

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10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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Residence Inn Jacksonville Butler Boulevard
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Residence Inn Jacksonville Butler Boulevard
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131 Reviews from our TripAdvisor Community

Traveler rating
    40
    43
    26
    17
    5
See reviews for
52
11
7
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Our family stayed here overnight on a cross country road trip and were made to feel welcome from the moment we stepped in the door. The staff here is exceptional and ready to give tips and make sure you are comfortable. The rooms, while clean, seemed a bit tired. Our room had a musty smell to it, but was very... More 

Was this review helpful? Yes
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were on our way from Ohio to Orlando and had to be at the Orlando airport mid morning on our second day of travel. We booked the Fairfield Inn and Suites due to its location. We wanted to get past Jacksonville so that we did not have to worry about traffic problems for our next morning departure. As we... More 

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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked through Priceline so I didn't know what I was getting until it was already done. From looking at the pics I got a little scared but once I arrived this place was awesome! The staff was outstanding and I will definitely book again. We had to leave early because of an emergency back home but I could've stayed... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Good Morning Love2write Thank you for staying with us here at the Residence Inn Jacksonville/Butler, it's always refreshing to learn when we have met the exceptation of our guests, I hope that we will always be your home away from home. More 

Atlanta, Georgia
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

At the last minute, my husband and I decided to take a quick weekend trip to celebrate our anniversary. Since we had never been to Jacksonville, we were not sure exactly how convenient this location would be. I think we chose the perfect spot. The hotel is close to the highway, beach area, shopping and restaurants. I see others have... More 

Was this review helpful? Yes 1
Brandon L, Front Office Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Thank you so much for the awesome review! I am so thrilled you had a fantastic stay! Thank you for all your kind words! It's really nice to hear those good things! I hope you have a fantastic day and come back and see your Residence Inn family anytime! More 

Fort Mill, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 28, 2015

We had not stayed at a Residence Inn for quite a few years. To say we were disappointed is an understatement. Not to be all negative, the price was right, and our room was a good size. Location was great, with access to highways, restaurants and things to do. Staff was very nice and more than willing to help. Property... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Leonard, Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. Our goal is to provide best in class customer service, and I do apologize for falling short of that. I am pleased to read that you found our front desk team members friendly. They work very hard and it's nice... More 

Savannah, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

My family recently stayed here (along with another family of friends) to attend a sporting event nearby. The staff was so helpful and so welcoming, their great attitudes really made an impression! The grounds and pool were very nice and the breakfast was quite good. The location was convenient to many restaurants and stores nearby as well as the Jacksonville... More 

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Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Kimbaga, Thank you for staying with us, I was very disappointed to learn that your experience with us here at the Residence Inn Jacksonville was less that satisfactory and for that I do apologize.. We take every guest evaluation seriously and I have shared yours with my Department heads, rest assured that we are taking corrective measures to ensure... More 

Naples, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 19, 2015

Stayed here for business. A few employees were in training and it was evident, however, the manager was friendly and efficient. Elevators are not very convenient as the property is spread out widely in a square. Rooms were nice and clean. Location is convenient to town center by car which has numerous restaurants and shopping.

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Buck 357, Thank you for staying with us here at the Residence Inn Jacksonville, it's always refreshing to hear when we have met the expectations of our guests. As a team we continue to strive in delivering a clean, safe and friendly environment for our guests and I hope that we will be your choice hotel when you are... More 

Knoxville, Tennessee
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 8, 2015

Marriott's are always GREAT! The staff at this Residence Inn was also great and very helpfull and ready to serve! The pool and Breakfast area was nice and the breakfast was all you needed. The problem is the rooms need a makeover! I'm spoiled to what I see in Vacation Club Properties I'm sure. The bathroom fixtures all need replaced.... More 

Was this review helpful? Yes 1
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Chucky89, We sincerely apologize for the issues you experienced with us. We strive to provide first class experience to all of our guests, and I do apologize for missing the mark. We take all comments seriously and have presented your comments to all of our department heads. We do hope you consider staying with us again the next time... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 23, 2015

Friendly staff greeted you everyday welcoming you to your home away from home. Clean well equipped rooms. Refreshing pool. Daily breakfast. Only complaint was housekeeping short staff on weekend and did not get to our room until 3pm

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Margie, Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. Our goal is to provide best in class customer service, and I do apologize for falling short of that. I am pleased to read that you found our front desk team members friendly. They work very hard and it's nice... More 

Belo Horizonte, MG
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 22, 2015

I was really pleased with Residence Inn Jacksonville Butler Boulevard. It is close to several business buildings, as well as the St. Johns Mall, with a wide range of restaurants and stores. The rooms are big and comfortable and they seems to be a complete apartment with mocrowave, fridge and dishwasher, ideal for long stays. It is not as luxury... More 

Was this review helpful? Yes
Fitzroy M, General Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Marcelo, Thank you for staying with us here at the Residence Inn Jacksonville and for your favorable review regarding your stay. It is always refreshing to learn that we have meet your expectations, we continue to strive in providing a clean, safe and friendly environment for our guests. We look forward to being of service to you again should... More 

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