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Residence Inn Jacksonville Butler Boulevard

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10551 Deerwood Park Boulevard, Jacksonville, FL 32256
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1 room 1 adult
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Residence Inn Jacksonville Butler Boulevard
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164 Reviews from our TripAdvisor Community

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Matthews, North Carolina
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

When I arrived at Residence Inn, the manager thanked me for being an elite member. Upon entering my room, I found a handwritten note welcoming me. The location was perfect for grabbing a quick dinner at a nice restaurant. The room was spacious. The breakfast was a variety of warm, delicious options. The security was terrific. I would recommend it... More 

Helpful?
Thank gatorgal1972
Boston
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my second stay at this RI and I now realize that I was lucky the first time. Travelers should be aware that this location is an older one; while the furnishings have been upgraded sometime in the past, one can't get away from the fact that the building and rooms are dated (this in itself was not an... More 

Helpful?
Thank bhlmkh
Brandon L, Front Office Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

We would like to thank you for sharing your experience while you were here. We take great pride in the service that we provide to all of our guests. Our goal is to have every guest leave here feeling like part of our little family here! We are glad we accomplished this! We hope you have a fantastic day! More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 2, 2016 via mobile

We came down for a golf trip to TPC Sawgrass. We also brought our Golden Retriever and were very happy that this hotel allowed pets (other than small dogs) and thus the reason we decided to stay here. The staff was very nice which was another positive. However...we are used to staying in nice hotels and this one was subpar... More 

Helpful?
Thank MrsTubs813
GuestServicesMegan, Guest Relations Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Guest, Thank you for taking the time to write this review, we appreciate your feedback in order to help up better our guest service. I am glad you enjoyed our pet friendly feature. I apologize that you experience issues with your room and with your room keys. I will bring your review to the attention of our staff so... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

We were driving south from Savannah and found this hotel available. Great choice. Very close to a nice shopping area filled with lots of stores and restaurants. The staff was very courteous. Our room wasn't ready when we got there but they welcomed us very politely. My kids enjoyed the sports court while waiting for our room. In the evening,... More 

Helpful?
1 Thank Child374
Hopkinton, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

Lifetime Marriott hotel and timeshare customer. Stayed for 2 nights with family before going to beach timeshare. The mattresses on the beds were worn out. The worst I have seen in Marriott. Wifi could only accommodate 3 devices and was too slow to stream or download anything. For a 2 bed unit with 4 people this is a big issue.... More 

Helpful?
Thank cmiller9986
GuestServicesMegan, Guest Relations Manager at Residence Inn Jacksonville Butler Boulevard, responded to this review

Dear Guest, Thank you for your feedback and for choosing to stay with us during your recent stay in Jacksonville. I apologize that you did receive the experience you deserve as a loyal Marriott customer. We strive to improve our guest experience. I have discussed your comments and concerns with our hotel staff in the hopes that these issues will... More 

Alexandria, Virginia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 22, 2015

The hotel was average. The room was very comfortable, but some of the furnishings were dated (but not run down). The breakfast was typical hotel service. The staff was absolutely wonderful and helpful! Just a warning, getting out on the main road during rush hour can be tie consuming, so plan for it.

Helpful?
1 Thank Tom G
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

I will recommend everyone who has to stop by or vacations in Jacksonville. It great attention, customer service and a fabulous location. Breakfast is fantastic. Rooms suoer clean and big. I am so happy to find this great hotel.

Helpful?
Thank Carlos M
Morrisville, Pennsylvania
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 1, 2015

My family stayed at this hotel for a week as we were visiting family in the area. The hotel is close to great shopping centers with a good variety of places to eat. The St. John's Center was the best and is just around the corner from the hotel. The staff was very friendly and courteous, always willing to help.... More 

Helpful?
Thank Thrill75
Baldwinsville, New York
1 review
5 of 5 stars Reviewed November 17, 2015

We stayed at this Residence Inn to celebrate our 50th wedding anniversary with our entire family that were coming in from different areas of the country. Its location to the airport was great since it is just a short drive to the hotel. I had read many of the reviews before booking several 2-bedroom suites at this location. I am... More 

Helpful?
Thank Carol C
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 17, 2015

The staff at this hotel was very friendly and helpful, even waiting on you at the free breakfast buffet. The rooms were comfortable and clean. My only complaint was a musty odor in the room, wasn't sure what it was.

Helpful?
Thank Patty E
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