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All 131 Jacksonville hotels

Courtyard by Marriott Jacksonville Airport/Northeast

3.0 of 5 Hotel   |   14668 Duval Road, Jacksonville, FL 32218
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70%
Ranked #59 of 131 hotels in Jacksonville
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Philagr Montreal, Canada
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71 people have reviewed this hotel

Traveler rating
    26
    23
    12
    5
    5
See reviews for
18
13
6
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The lobby and the little restaurant look really nice. The room was big but smelled a little like humidity. It wasn't really pleasant. There was an alarm (fire probably) that went on twice in our room at 5am. It is a «nice» way to wake you up! They didn't see it at the lobby so I don't know if it... More

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Saint Paul, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 13, 2014

I've stayed at the hotel several times now on business trips, and each time I've had a bad experience. On my first visit, there was a significant amount of mold growing on the shower liner. On another visit, there was a small Cockroach in my bathroom sink. In my most recent visit, there was a large palmetto cockroach under my... More

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Bill B, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear Jerod A, Thank you for voicing your concern. I again apologize for this inconvenience you experienced while satying with us. As I previously mentioned to you, this is certainly not indicative of the high service standards that we strive for nor you have become accustom to with the Marriott Brand. luckily, this seems to have been an islolated incident... More

Pittsburgh, Pennsylvania
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 6, 2014

This hotel could use an update. While the lobby has been "refreshed" with modern look and decor, the rooms could use some attention. The room and hallways had a musty smell. The air conditioning was old and rattled. The furnishings were worn and not very comfortable. The mattress was old and springy, with small pillows, and did not make for... More

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Bill B, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear EricG123, Thank you for your review. On a positive note, I am glad you found our staff helpful and friendly. I will be sure to share this with our team as it is always an encouragement to hear. I apologize the room was not to your standards and always seeking ways to improve our guest experience. Thanks again for... More

St. Thomas
1 review
5 of 5 stars Reviewed January 3, 2014

I had been through the process of a overseas move via Virgin to Jacksonville and on out today. Ive used Marriott for a reason over the years in my career and they did not disappoint. Many thank you's to the ladies who worked the day shift! I have work retail, sales and customer service on a National level and they... More

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Bill B, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear Jayson M, Thank you for your kind review. It is always great to hear about positive feedback regarding our staff as we pride ourselves on delivering excellent customer service. I will be sure to share your comments with the staff. Thanks again and I look forward to your return. Bill Benko More

Overland Park, Kansas
Top Contributor
55 reviews 55 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 16, 2013

A very friendly staff offering a very clean night's stay close to the airport! Very friendly and accommodating to it those staying! Offered to take us directly to the airport, so we did not have to wait for their hired shuttle to get to the hotel! What great service!!!

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Bill B, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear 720MarkW720, Thank you for your kind review. I am glad you found our staff friendly and accommodating. We look forward to having you with us in the future. Best Regards, More

atlanta
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 9, 2013

We stayed here for one night, for a meeting. I booked a top floor king room with whirlpool tub. We arrived early, around noon, and just thought we'd see if early check in was an option. The front desk staff was very helpful and offered to check. There was one room clean to which we could be switched. She just... More

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Bill B, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear merscooter, Thank you for your positive review. We take pride in our service oriented culture and will be sure to share your comments with the team. We look forward to your return. More

Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 29, 2013

We often visit Jacksonville to see family, and stay the night before we leave at an airport hotel. At this hotel, after we returned our rental car to the airport, we called and waited 45 minites for the hotel shuttle. then the printer was not working for us to print our boarding passes. The staff did print them for us,... More

Was this review helpful? Yes 1
Bill B, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear visitoftenJAX, Thank you for sharing your comments about your recent stay at Courtyard Marriott Jacksonville/Airport. We certainly value your business. I apologize for the lack of services provided and am looking into how we can better improve the quality of our services that you experienced during your visit. I am happy to hear that the staff members you ecountered... More

Brunswick, Georgia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 14, 2013

We usually stay at this hotel when we have an early morning flight out of Jacksonville. During this visit, we left our car during the trip to Hawaii. Check in was a breeze. Got a room right away, no upgraded room but that's okay since its only for one night. Arranged for early morning pick up to the airport. Although... More

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Bill B, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear jlt54, Thank you for sharing your comments about your stay with us. I am happy to hear your stay was enjoyable and will be sure to share your comments with the team. I look forward to meeting you upon your return. Bill Benko More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2013 via mobile

We stayed at this hotel when coming to town for a funeral. The room that we were assign smelled so badly of mold it triggered an allergy reaction in both of my children. My sister and her family stayed across the hall. She was up all night killing cockroaches. The carpet and chair were filthy. The night gal on staff... More

Was this review helpful? Yes 1
Bill B, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear dsinturn, Thank you for sharing your concerns about your stay. I apologize we failed to meet the expectations you have come accustom to with the Marriott brand. The issues you had mentioned have been addressed and would like to speak with you if possible to discuss in detail the concerns you mentioned. Please feel free to reach out to... More

Jacksonville, Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed September 3, 2013

During the time when my mother was ill, I traveled back and forth from Pensacola to Jacksonville. Quite often I stayed at the airport Marriott. Rules were always clean, staff always willing to go the extra mile! Housekeeping staff excellent! From top to bottom. The workers at this hotel were extraordinary!!!

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Additional Information about Courtyard by Marriott Jacksonville Airport/Northeast

Also Known As:
Courtyard By Marriott Jacksonville Airport/Northeast Hotel Jacksonville
Courtyard By Marriott Jacksonville Airport/Northeast Hotel
Courtyard Jacksonville
Courtyard Jacksonville Airport Northeast
Jacksonville Marriott
Jacksonville Courtyard
Address: 14668 Duval Road, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#59 Best Value Hotel in Jacksonville
#59 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Jacksonville Airport/Northeast 3*
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