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Courtyard by Marriott Jacksonville Airport/Northeast

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14668 Duval Road, Jacksonville, FL 32218
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1 room 1 guest
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Courtyard by Marriott Jacksonville Airport\/Northeast
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103 Reviews from our TripAdvisor Community

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Traveler rating
    36
    36
    20
    6
    5
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26
16
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (103)
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    (23)
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Greater Cincinnati
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

I spend over 1/3rd of my nights each year in hotel rooms. Rarely do I meet staff that were as friendly and accommodating as I found here. The hotel itself wasn't particularly different than any airport hotel targeting business travelers. Since the hotels are so cookie-cutter, the distinguishing factor is often the staff.

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Columbia, South Carolina
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

We were on our way from SC to Disney and knew we would be leaving SC late and didn't want to drive the whole way. I had made a reservation for the Courtyard since it was right off the interstate and would put us a lot closer to Disney to leave out the next morning. We got to the hotel... More 

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St. Petersburg, Florida
Level Contributor
186 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff was friendly but not attentive to guests. Checked in, went to the room only to be greeted with an offensive odor. Returned to the desk and the person checking me in didn't remember me, so I waited in line for 3 other guests to be checked in. I explained to her that she had just checked me in and... More 

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Dortmund, Germany
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 25, 2015

If we just landed after midnight and wanted to leave early the next day, we wanted a hotel that is close to the airport. I found the Courtyard and it was a nice enjoyable stay for the night. The staff was lovely even so late in the night. Parking was included, WIFI of course as well and it was a... More 

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Brad W, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear Jessica G, Thank you for the wonderful review regarding you stay with us. We appreciate the great comments. We hope to see you again in Jacksonville. Sincerely, Brad Whitaker Area General Manager More 

Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 22, 2015

Calling it average is misleading compared to the whole spectrum of hotels. However, as part of the Marriott brand of hotels it felt precisely that way. It was what I expected and what I am accustomed to for a small Marriott but nothing more. Desk Staff were engaging and polite. I paid for the room "with breakfast for one" and... More 

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Brad W, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear James F, Thank you for staying with us and taking the time to review our hotel. We are very pleased that the staff was so helpful during your time with us. Please let us know if there was an error with the Bistro billing, but we hope of course it was accurate. Sincerely, Brad Whitaker Area General Manager More 

Tarpon Springs, Florida
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 10, 2015

I was a walk-in. This exit has lots of hotels and restaurants and shopping and of course close to the airport so it has a lot going for it. Not much that I would recommend walking to but in close proximity at the same exit. Rooms were clean. A/C units blew cold air. Friendly staff. Lots of flight attendants and... More 

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Brad W, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear CloverZ S, Thank you for staying with us and for the wonderful comments regarding your stay. We are very pleased that you exeprienced a friendly staff and clean rooms. That is our utmost priority, and we have shared your comments with the staff. We hope to see you again in the future. Sincerely, Brad Whitaker Area General Manager More 

Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 26, 2015

We stayed here for one night travelling north on I-95 and were disappointed with the quality of the room. It was damp and musty as soon as we walked in (and yeah, I know it's Florida), as well as having a smell of stale smoke. The bathroom wasn't totally clean, but it was after 1am and we just needed to... More 

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Brad W, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear bakerash, Thank you for staying with us and reviewing your stay. We are looking into the cleanliness and smell issue you experienced (we are a smoke free hotel). We are very pleased that the staff was friendly and "excellent." Sincerely, Brad Whitaker Area General Manager More 

Somers, NY
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 28, 2015

We stayed here because of its location by the airport and a 6 AM flight. Very surprised to see how helpful and willing to help the front desk was as far as getting me to the airport on time (5AM) and helping me find a place to eat.(all with a sense of humor) The room was clean and spacious. I... More 

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Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 23, 2015

We spent one night here at the end of our honeymoon. We arrived late at night and we're greeted by a very friendly front desk clerk. After entering our wheelchair accessible room we quickly discovered that there was no shower seat. Fortunately someone had left a wheelchair that the F.D. clerk allowed us to use as a shower seat. The... More 

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Brad W, General Manager at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review

Dear Wcb1126, Thank you for staying with us. We are very sorry that you had a disappointing stay, and we are looking into the issue with the shower seat. We are very pleased that the staff was very helpful and friendly. Sincerely, Brad Whitaker Area General Manager More 

West Palm Beach, Florida
Level Contributor
102 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed February 23, 2015

I had the opportunity to stay here for business. Conveniently located close to the airport. Also only 15 minutes from downtown. I would stay here again. The property could use an upgrade. The room was clean and the bed comfortable. I would recommend a room along the back of the property.

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