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Crowne Plaza Jacksonville Airport Hotel

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14670 Duval Road, Jacksonville, FL 32218-2460
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Crowne Plaza Jacksonville Airport Hotel
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Crowne Plaza Jacksonville Airport Hotel
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216 reviews from our community

Traveler rating
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    68
    28
    14
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Jacksonville Airport Hotel
See the most recent reviews
Tavares, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2014

Stayed for 3 nights. Very friendly. Room was very comfortable, service was great and enjoyed our meals in the dining room. Nice mall only minutes away. Indoor and outdoor swimming pools. Plenty of parking for vehicles and RV's. We will stay here again.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. We are so happy that you had a great stay. Our beds are fantastic, the pool is wonderful and the location is ideal. I am glad you were able to visit the River City Marketplace, there is almost every store and restaurant you can imagine...and its still growing! I will... More 

Kernersville, North Carolina
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2014

Convenient to the airport, prompt airport shuttle, great indoor/outdoor pool, nice grounds, comfortable beds, quite rooms, fast wifi and very helpful front desk staff. A+ I stay in a lot of hotels and this one seems to hit all the important points just right. Good job.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for taking the time to rate our hotel. Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. We are very proud of all the wonderful renovations that we have done including the pool. Again, thank you and we hope to see you guys back soon!... More 

Melville, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2014

Hotel is great and it is only a few minutes from the airport. They have a shuttle service which is prompt. front desk is very professional and they treat you like a vip. Darien checked me in on my last visit and he was very professional in the way he made the check in process

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for the wonderful comments. I ill definitely pass along your comments to the front desk. We truly appreciate your business and hope to see you back with us in the near future. Sincerely, Mark Kane, General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

The customer service team helped resolve a few issues when checking in, they made sure I was completely happy with my reservations. The ladies at the front have been the same ladies for the last four years of me coming to this location. Super friendly and very helpful.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your nice comments. Our staff has been working hard on trying to solve any issues prior to the departure of our guests. It sounds like they did a great job. I will certainly share your wonderful comments. We appreciate your patronage and look forward to your next visit. Mark Kane, General Manager More 

Dallas, Texas
Top Contributor
83 reviews 83 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 1, 2014

I was upgraded to private floor and the room included two waters with robe and house shoes. King bed was very comfortable with fast internet service. Loved the ice cream treats after my dinner. Hotel staff and shuttle drivers were very friendly. Mill stay here again on my next visit.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. I was pleased to see you were upgraded to the Executive Level. Our lounge is very comfortable and offers all the sweet treats and specialty coffees....what a nice touch! Thanks again for contacting us. We appreciate your business and value your comments. We look forward to welcoming... More 

Coral Springs, Florida,
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 28, 2014

My hubby and I stayed here for one night while traveling to SC. We wanted a nice yet affordable hotel where we can relax and sleep before we hit the road again for another 6 hours. I have no complaint. From the minute we entered the hotel and left the next day - it was smooth! No headaches just check... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to rate our hotel. We are glad that you chose the Crowne Plaza Jacksonville Airport during your recent road trip. I will share with the front desk staff of your nice comments. We appreciate your business and hope to have you back on your next venture. Mark Kane General Manager More 

Louisville, Kentucky
Contributor
15 reviews 15 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 23, 2014

Stayed here for a quick visit after my business plans changed. Dirty toilet and shower with hairs on it's wall. Conversation I overhead from head room head maid to her associates having to LOUDLY advise them to not put dirty and muddy pillow cases back in room was the end for me. I moved to a neighboring hotel.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your review detailing the few mishaps that you experienced at our hotel. We understand your disappointment and I would like to apologize on behalf of the entire hotel staff. There is no question that the service did not meet the very high standards our customers have come to expect and... More 

Rosemont, Illinois
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2014

Stayed one night in Jacksonville, front desk staff was great! My kids loved the indoor/outdoor pool. Nice accommodations, Very comfortable. Next door is a dunkin donuts; small but quick good service....

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your nice comments regarding our hotel. We are glad your kids were able to enjoy the pool during your stay as well as Dunkin Donuts! We look forward to your next visit. Mark Kane General Manager More 

Jacksonville, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

best hotel for travel great local restaurants and shopping close to the air port with free pick up and drop off. great food and eazy check in and out. best over all staff they are there for you at every turn.

Was this review helpful? Yes 2
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. We appreciate your nice comments and I will share them with the staff. Our location is great and the River city Marketplace offers over 100 shops and restaurants is only minutes away. Glad you enjoyed your stay. Again, thank you and we hope to see... More 

Sanger, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

The Crowne Plaza JAX is convenient, close to the airport, I-95, shopping and restaraunts. This was a pleasant stay with a friendly staff Especially Corine and the reception desk. I had to extend my stay and Corine was able to put me in the same room, with no hassles. Thank you

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. I will share your comments with Corrine's direct supervisor as well as Corrine. Our location is great and the River city Marketplace offers over 100 shops and restaurants is... More 

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