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Crowne Plaza Jacksonville Airport Hotel

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14670 Duval Road, Jacksonville, FL 32218-2460
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Crowne Plaza Jacksonville Airport Hotel
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Crowne Plaza Jacksonville Airport Hotel
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238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW

Very clean, up to date, friendly staff, spacious rooms,indoors outdoors pool, beautiful lobby consists of all small bar restaurant and very relaxing environment plenty of parking for cars and trucks overall one of the best places I like to stay.

Was this review helpful? Yes
5 of 5 stars Reviewed 4 days ago NEW

I got in late around 1am and after a long day of travel, Ahmed at the front desk was a delight to work with. He checked me in very quickly and gave me the information I needed for my stay. The room was clean and quiet. I will be staying again for my next trip.

Was this review helpful? Yes
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 4 days ago NEW

If you are looking for a hotel near the Jacksonville airport with all of the amenities, the Crowne Plaza should be your choice. It's a beautiful property with everything you could possibly need: comfortable rooms, great bar and restaurant. The pool and fitness room are very nice as well. I can't say enough about the staff. They are always there... More 

Was this review helpful? Yes
5 of 5 stars Reviewed 5 days ago NEW

Everything during our 24 June 2015 stay was perfect. The front desk staff at check-in was very helpful and professional and cheerful.. The room/bed was most comfortable. The dinner and breakfast at the hotel restaurant was outstanding. Definitely will stay here again.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your wonderful comments. We appreciate you taking the time to review the hotel. I will definitely share your comments with our staff. Again thanks and we appreciate your business and look forward to your next visit. Happy July 4th!! Mark Kane, General Manager More 

Georgia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

We have stayed at this hotel multiple times but this would be the last! My husband's job sends him to Jacksonville for training and this hotel is one of two hotels they have partnered with for their employees to stay. When we first got to our room, it was muggy and warm, so we tried turning the AC unit. It... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your letter today detailing the few mishaps that you experienced with our service. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More 

Louisville, Kentucky
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed there for 5 days while on a business trip. The rooms were clean with a nice Keurig machine. The air conditioning units were quite loud so sleeping with ear plugs was necessary. However, the amenities offered were sub-par for what other Crown Plaza's offer. The hotel gym was very poorly kept. The machines were very grimy and the... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your candid review. Our Fitness Center is slated for remodel with ALL new state of the art equipment by the end of the year. We appreciate your business and thank you again for your review. Hopefully once we get that updated you will come back and check us out again. Sincerely, Mark Kane, General Manager More 

Sanibel Island, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel, spotless after complete renovations. The secure rooms in Tower Two on the 5th and 6th floors (key access only) are quiet and comfortable with a food and drink stocked guest lounge. Full and fast wireless internet throughout and then a wonderful free breakfast buffet for card members. Very easy access off of route 95. I... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. All of our rooms are the same except the EL has the addition of lounge and complimentary refreshments; glad you got to experience it. We appreciate your business and look forward to your return. Mark Kane General Manager More 

Penn Hills, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love everything about this place. Rooms are comfortable, staff is very helpful. Only 2.5 miles away from the airport. Half mile away from I95. River City Mall right on the other side of I95 Budwiser Brewery about 4 miles away. Amelia Island just to the north. Pontre Vedre ( THE PLAYERS ) a few miles south. Stay here every time... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

What an outstanding review, we truly appreciate your wonderful comments. I will make sure to share them with our staff. Thank you and please know your business is important to us and we look forward to your return. Sincerely, Mark Kane General Manager More 

Oakdale, Connecticut
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

A welcome relief to find a great hotel close to the airport. It is clean, relaxing, staff is helpful, and even the security guy brought up supplies late at night that we needed. We would definately stay here again!

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Thanks again for contacting us. We appreciate your business and value your comments. We look... More 

Farmersville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great room. Very convenient to the airport and plenty of nearby restaurants. The front desk personnel were exceptionally helpful. The indoor/outdoor pool and bar and restaurant are inviting and make it easy to not leave the property at all.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We do want to thank you for letting us know about your stay. We pride ourselves on exceptional service and amenities. We would definitely like to see you again in the future! Thanks again for your feedback! Mark Kane, General Manager More 

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