We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Jacksonville Airport Hotel

3.5 of 5 14670 Duval Road, Jacksonville, FL 32218-2460
Hotel website
Hotel deals
Special Offer
Save up to 25%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Crowne Plaza Jacksonville Airport Hotel
Professional photos View all
Browse nearby
Crowne Plaza Jacksonville Airport Hotel
Write a Review

188 reviews from our community

Traveler rating
    84
    59
    24
    11
    10
See reviews for
40
31
17
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (188)
  • Mar-May only
    (52)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (36)
All months
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

The lobby smells and with an indoor pool in there as well, it probably contributes to the odor, but it also just smells like bad cologne. We stayed here for one night bc our flight got in really late, and for what we needed it for it served it's purpose. It seems a little outdated, however the staff was nice,... More 

Was this review helpful? Yes
Frederick, Maryland
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

stopped here after a 11 hr car ride , walked in and asked for a room. The front desk clerk was not welcoming , but did her job well and got us a room for $95(taxes inc.) room was clean and bed was comfy, very nice! We went to the bar in the lobby the service though friendly was not... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We would also like to apologize for the disappointing service that you received on this visit Please be assured, we take your comments seriously and that we will make every effort to see that the concerns you raised are addressed. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests. When we fall... More 

Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent thanksgiving weekend here. There were two family reunions going on, but service was still great. Remodeled and pretty, but no room in bathroom to put toiletries. Impractical. Lobby was decorated very nicely for the holidays.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your nice review. I appreciate your comments and will share them with the staff. They work hard to make the hotel look welcoming for the holidays! We wish you and your family a safe and Happy Holiday. Hope to see you soon when your travels bring you back to Jacksonville. Mark Kane, General Manager More 

Cartersville, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Very clean and comfortable location. I have stayed here several times I will definitely return. You have great access to the airport with the free shuttle and to the local airport . The beds were a definite plus with a great nights sleep . Thanks again for the Great night of rest

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your nice comments. We appreciate you taking the time to review our hotel. You are correct, our beds are so comfortable and we get many compliments about them! We look forward to your return to Jacksonville. Happy Holidays! Mark Kane General Manager More 

Arvada, Colorado
Top Contributor
119 reviews 119 reviews
22 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a pleasant and comfortable stay here! The check in staff was professional and friendly.The room was spacious and clean. Our king size bed was so comfortable. We enjoyed the bar in the lobby beside the indoor pool. We needed a place close to the airport and were pleased with the location. Will stay again if the need arises.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. As you were so kind to point out, our location is great! Close to the airport yet the River city Marketplace offers over 100 shops and restaurants and only... More 

South Carolina
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

First rate service from the moment I checked-in. Very well maintained property, and the room was immaculate. I've stayed at most of the hotels in the vicinity of the Jacksonville FL airport - by far this is the best.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We appreciate your kind review. I will share your comments with my staff. The hotel takes great pride in our facility and we are glad that you recognize this. Keep us in mind on your next visit to Jacksonville! Again, thank you and we hope to see back soon! Mark Kane General Manager More 

North Bay Village
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Courtesy, cleanliness, my room (1600) always clean and welcoming and great breakfast, near shopping center Jacksonville international airport and restaurants, I would stay here again if I needed a hotel near airport; no doubt!

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. As you mentioned we have a great location, near the airport and the River city Marketplace which offers over 100 shops and restaurants is only minutes away. Again, thank... More 

Badalona, Spain
Top Contributor
61 reviews 61 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent 2 nights there with colleagues preparing for a customer meeting. The hotel is big and spread out in various buildings. Airport shuttle was fast and convenient. Check-in efficient and friendly. The room was good, bed comfortable, bathroom a bit old fashioned. Although it is an airport hotel I didn't here any aircraft noise. We had a meeting room which... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. Our location is great and the River city Marketplace offers over 100 shops and restaurants is only minutes away. Hopefully you had a chance to visit and experience some... More 

Cockeysville, Maryland
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I wrote it before but I guess I have to write it again: the front desk agents are very unfriendly, unprofessional. I called the front desk. Rena answered. I asked if there was space available on the 11:15 shuttle to the airport. Rena says "yeah, just show up." I said thank you & paused, expecting to hear a you're welcome... More 

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your review today detailing the few mishaps that you experienced with our service. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More 

Reading, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2014

I stayed for 1 night on business after flying in from the UK. The complimentary shuttle from the airport to the hotel was regular and quick, the staff at the hotel were very helpful and I was impressed by the size of the room. The complimentary breakfast was very good. I would stay here again if I needed an airport... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We appreciate your comments and thank you for taking the time to rate our hotel. We hope to see you back should your travels bring you back to Jacksonville. Mark Kane General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Jacksonville Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Hotels.com, Agoda, TripOnline SA, Expedia, Booking.com and Tingo so you can book your Crowne Plaza Jacksonville Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#14 Romantic Hotel in Jacksonville
#33 Business Hotel in Jacksonville

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
View from room (1)
Viewed
Room/suite (11)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Dining (2)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay