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Crowne Plaza Jacksonville Airport Hotel

#35 of 131 Hotels in Jacksonville
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14670 Duval Road, Jacksonville, FL 32218-2460
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Crowne Plaza Jacksonville Airport Hotel
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    198 reviews from our community

    Traveler rating
      89
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (51)
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    Richmond, Virginia
    1 review
    4 of 5 stars Reviewed yesterday NEW

    This hotel is very close to the airport and has plenty to do nearby. From just walking into the lobby I could feel the atmosphere was different and we were all welcomed to the hotel by the front desk employees. Since it was my first time in town, the front desk made suggestions on places to visit for a short... More 

    Was this review helpful? Yes
    East Hartland, ct
    Senior Contributor
    28 reviews 28 reviews
    21 helpful votes 21 helpful votes
    4 of 5 stars Reviewed 2 days ago NEW

    Onlye a few mintues drive from the airport and they have a shuttle every 15 minutes. The hotel seems recently renovated. The staff was helpful. This is a pet friendly hotel and I suffer from allergies. They do however, have 'quite rooms' that are not pet friendly. Food was medicore. Everything else was good.

    Was this review helpful? Yes
    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    Thank you for taking the time to write your comments regarding your stay. The hotel was built in 1982 and we completed a $12 million dollar renovation three years ago. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Yes we are Pet Friendly however we keep all pet rooms contained to the... More 

    Atlanta, Georgia
    1 review
    5 of 5 stars Reviewed 6 days ago NEW

    Just spent another business trip stay with Crowne Plaza Airport Jacksonville. I am never disappointed with my stay. The rooms are always clean and well maintained, the location is excellet for dining, shopping for those long trip necessities and quick access to I-95 and I-295.

    Was this review helpful? Yes
    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. Our location is great and the River city Marketplace offers over 100 shops and restaurants is only minutes away. Again, thank you and we look forward to your next... More 

    Burlington, VT
    Contributor
    20 reviews 20 reviews
    4 hotel reviews
    3 helpful votes 3 helpful votes
    3 of 5 stars Reviewed 1 week ago

    The bed was comfy and the room was fine. Van service to the airport was frequent. The location is not suitable if you want to just go out and take a walk (not a "walkable" neighborhood.) The pool was closed in the evening due to a maintenance issue - very disappointing as we really wanted a hotel with a functional... More 

    Was this review helpful? Yes
    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    Thank you for your review on our hotel. We would like to address the two issues you encountered during your stay. Regarding our pool, it is one of the most used amenities in the hotel and due to its popularity, we frequenting shock our pool to keep the water balanced. The pool was closed one evening and one morning...unfortunately it... More 

    Eugene, Oregon
    Senior Reviewer
    7 reviews 7 reviews
    4 helpful votes 4 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    Super Nice People from the Shuttle Driver who picked me up at the Airport, the front Desk folks and everybody else. Found laughter, food and drink at the lounge in the lobby. Bartenders were great, food was good and I had a great night sleep. Room was spotless. It was great to get back and visit Florida. If I find... More 

    Was this review helpful? Yes
    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. Our location is great and the River city Marketplace offers over 100 shops and restaurants is only minutes away. Hopefully you can visit a bit longer and experience some... More 

    Saint Louis, Missouri
    Reviewer
    3 reviews 3 reviews
    3 hotel reviews
    1 helpful vote 1 helpful vote
    3 of 5 stars Reviewed 3 weeks ago

    Upon entering the hotel the shuttle driver was very nice and prompt. At the check-in greeted by a charming fellow African American man. Going to my room was interesting down the hall across the long way to the elevator. The room was nice and different to have curtains for the closest door. The bed was pretty and relaxing. The room... More 

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    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    Thank you for taking the time to write your comments regarding your stay. The closet drapes are a little unconventional but our owners decided to do this in an effort to make it a little more relaxing and peaceful. Sorry for your disappointment that microwaves and refrigerators were not in our rooms. Our hotel is considered full service not limited... More 

    Windermere, Florida
    Contributor
    12 reviews 12 reviews
    6 hotel reviews
    5 helpful votes 5 helpful votes
    5 of 5 stars Reviewed January 18, 2015

    Overall a great stay the only complaint was it took almost 20 minutes for the shuttle to arrive at the airport after calling them. The rooms were comfortable with plenty of room. The beds or what you would expect for four-star hotel. Front desk staff were very friendly and helpful.

    Was this review helpful? Yes
    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    Thank you for taking the time to write your comments regarding your stay. We would like to apologize for the delay with the shuttle not getting to you in a timely manner. We pride ourselves on exceptional service and amenities, so I do apologize that we did not deliver this time around. Please be assured, we take your comments seriously... More 

    Big Island, Virginia
    Contributor
    16 reviews 16 reviews
    10 hotel reviews
    11 helpful votes 11 helpful votes
    2 of 5 stars Reviewed January 8, 2015

    On a recent trip to Florida, I decided to treat my wife to an overnight stay at a nice hotel as we made our way to the Florida Keys. I had heard that the Crowne Plazas were quite nice. Upon arrival at night in the rain we were amazed at the size of the facility. It's like a campus and... More 

    Was this review helpful? Yes 2
    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    It is with great regret and concern that we received your letter today detailing the few mishaps that you experienced with our service. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More 

    Naples, Florida
    Contributor
    19 reviews 19 reviews
    11 hotel reviews
    21 helpful votes 21 helpful votes
    5 of 5 stars Reviewed December 28, 2014

    Splurged on a luxe room at this hotel on the last of four nights on the road traveling from the Northeast to SW FL alone with a dog. It cost a little more than the typical hotel, but it was well worth it. Room was outstanding and the staff gave me one on the 1st floor right next to the... More 

    Was this review helpful? Yes
    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    Thank you for taking the time to review our hotel. It is comforting to hear such nice comments about the hotel and our staff. Having a restaurant and bar is a great luxury of being a full service hotel in our location. We are always happy to accommodate our animal companions and try to make it as easy as possible.... More 

    Senior Contributor
    26 reviews 26 reviews
    5 hotel reviews
    6 helpful votes 6 helpful votes
    5 of 5 stars Reviewed December 27, 2014 via mobile

    I stay here a few times a year. My employer has a training institute near this hotel and it is super convenient. The shuttles are very prompt and the rooms are clean. I always enjoy my Cuban from the restaurant menu down stairs.

    Was this review helpful? Yes
    CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

    Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great and the River city Marketplace offers over 100 shops... More 

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    Additional Information about Crowne Plaza Jacksonville Airport Hotel

    Address: 14670 Duval Road, Jacksonville, FL 32218-2460
    Phone Number:
    Location: United States > Florida > Jacksonville
    Price Range (Based on Average Rates): $$
    Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
    Number of rooms: 317
    Reservation Options:
    TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Orbitz, Agoda, Hotels.com, Odigeo and Tingo so you can book your Crowne Plaza Jacksonville Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Also Known As:
    Holiday Inn Jacksonville
    Jacksonville Holiday Inn
    Hotel Style:
    #19 Romantic Hotel in Jacksonville
    #29 Business Hotel in Jacksonville

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    Amenities

    Highlights
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Fitness Center with Gym / Workout Room
    • Free Internet
    About the property
    • Pets Allowed ( Dog / Pet Friendly )
    • Wheelchair access
    Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Tennis Court
    Room types
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    Services
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Meeting Rooms
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    Official Description (provided by the hotel)
    The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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    Questions & Answers

    Here's what travelers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travelers.
    3 questions
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    Ithaca, New York
    8 months ago

    See all questions (3)

    Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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