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All 131 Jacksonville hotels

Crowne Plaza Jacksonville Airport Hotel

3.5 of 5 Hotel   |   14670 Duval Road, Jacksonville, FL 32218-2460
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Ranked #40 of 131 Hotels in Jacksonville
A recent review
4 of 5 stars reviewed 1 week ago
Patrick P
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175 reviews from our community

Traveler rating
    79
    52
    24
    10
    10
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38
29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 1 week ago

There are nice dining facilities, a clean room, and a relaxing environment at a reasonable price, and a strong sensitivity for the guests needs is the hallmark for a stay at this property. Will certainly return, next trip.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonderful comments, I will share them with the staff. We appreciate your business and hope to see you back soon! Mark Kane, General Manager More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The room was ready upon my arrival and was clean and comfortable. There was no hair dryer but one was delivered upon my request. Unfortunately, the bathtub was very slippery and unsafe. There should be friction strips or a tub mat. A refrigerator would be provided for a one-time fee of $10, which I find unacceptable. Maid service was excellent,... More

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Regarding the fridge, our hotel is considered full service not limited service; however we feel the one time fee of $10.00 is very reasonable. I have shared your nice compliments with our Food & Beverage Managers as well as the Chef. Again, thank you and we look... More

Burlington, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at Crowne Plaza in Jacksonville Florida for 20 days and found hotel was great. I had a very clean and spacious room on the 6th floor, staff were great. The amenities were great from the indoor/outdoor pool, to the gym and the restaurant. I enjoyed the shuttle that took you to hotel and shopping center down street.... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. Our location is great as you mentioned and River city marketplace has so much to offer. We appreciate your nice comments and for choosing the Crowne Plaza Jacksonville Airport for your extended stay. Hope to see you on your next visit to Jacksonville! Mark Kane General Manager More

Gastonia, North Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had to spend the night at the hotel. Early flight. I was checked in fast was told my room is on the 5TH FLOOR I got to my room the room was big the only thing I saw strange was a Curtin instead of a closet door room was clean and comfortable it was a enjoyable stay after a long... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for you review. Glad you chose the Crowne to stay at for your early flight. We appreciate your business and hope to see you back on your next trip. Mark Kane, General Manager More

panama city, florida
Top Contributor
54 reviews 54 reviews
30 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Recently renewed and tastefully done. A little tight in the public areas if the hotel is busy. Ask for a high floor do to overhead noise from above. Basic rooms yet tasteful, no micro or fridge larger flat screen than most and a decent selection of television channels. The beds are quite comfortable with nice linens. Easy access to the... More

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great and the River city Marketplace offers over 100 shops... More

Asheville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have traveled extensively and found that the Crowne Plaza at Jacksonville FL airport is equal in amenities to any hotel in which I have ever stayed. It was very clean and well furnished. The staff was friendly and helpful. I can not say enough for the drivers of the airport to hotel shuttle--clean, well mannered and courteous.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonderful comments. I will definitely share them with our staff and I know they will be pleased to learn of your wonderful experience. They work so hard to maintain a high level of service and I am glad that you recognize this. We appreciate your business and we look forward to your return. Sincerely, Mark Kane,... More

Essex, Vermont
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room was very comfortable. Nice mall and restaurants only minutes away. Indoor and outdoor swimming pools. Plenty of parking. Convenient to the airport, prompt airport shuttle. We will stay here again.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to rate our hotel. We are very fortunate to have such great employees thank you for recognizing this. Again, thank you for your business and we hope to see back soon! Mark Kane General Manager More

Sheridan, Arkansas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I always stay at this hotel while visiting JAX, it is convenient to the airport, shopping and allows me a quiet place to relax and get away from business yet close enough to it. Staff is always great, and the B'Fast has always been good as well. I love the location to the restraurants and if I need to do... More

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great and the River city Marketplace offers over 100 shops... More

Chicago, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2014

Looking at the hotel, I would have assumed it was going to be a lot more expensive. It's got a luxurious vibe to it that I didn't expect. I go to a fair number of hotels while traveling for work and this one is one of the nicest

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great and the River city Marketplace offers over 100 shops... More

Tavares, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 16, 2014

Stayed for 3 nights. Very friendly. Room was very comfortable, service was great and enjoyed our meals in the dining room. Nice mall only minutes away. Indoor and outdoor swimming pools. Plenty of parking for vehicles and RV's. We will stay here again.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. We are so happy that you had a great stay. Our beds are fantastic, the pool is wonderful and the location is ideal. I am glad you were able to visit the River City Marketplace, there is almost every store and restaurant you can imagine...and its still growing! I will... More

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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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