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Crowne Plaza Jacksonville Airport Hotel

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14670 Duval Road, Jacksonville, FL 32218-2460
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Crowne Plaza Jacksonville Airport Hotel
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Crowne Plaza Jacksonville Airport Hotel
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204 reviews from our community

Traveler rating
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    63
    26
    13
    10
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41
34
19
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Orlando, Florida, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I did an overnight stay at this hotel. The exterior is misleading because the building is older, but the inside is quite lovely and very well kept. The staff were wonderful, and they even upgraded my room because I am a Platinum member. The heated pools were great and we did not have a single issue during our stay. I... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Great staff at front desk & bar. Close to airport and shopping plaza. High quality Front lobby and safe neiborhood. Business traveler and repeat cusmer very satisfied. Seize the day and brng your golf clubs.

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonderful comments, I will share them with the staff. We appreciate your business and hope to see you back soon! Mark Kane, General Manager More 

Tallahassee, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Used this hotel for business travel and meeting. Everyone at the hotel was friendly and went out of their way to help our group to ensure our staff was great. The rooms were clean! The hotel restaurant staff were great and the breakfast buffet was the best in town.

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great and the River city Marketplace offers over 100 shops... More 

Guelph, Ontario, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The property and the grounds are lovely and the hotel was clean. Unfortunately there was a wedding being held at the hotel that night and many of the wedding party were hotel guests as well. We were kept up for most of the night with them yelling and screaming in the halls. We were in the next room and if... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your letter today detailing the few mishaps that you experienced with our service. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Quiet place just off I-95 near the airport. They have a nice indoor/outdoor pool which was a definite plus. The breakfast buffet was good but a little pricey. Our room was more of a motel type, i.e. the door was on the outside of the building - something I'd never seen at a Crowne Plaza.

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for taking the time to review our hotel. Our staff at the hotel takes great pride in our facility and we are very proud of all the wonderful renovations that we have done including the pool. Not sure if you requested a smoking room but the only rooms with outdoor access are our smoking rooms. Again,... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice & clean. Professional and Friendly staff. Appreciated the free airport shuttle. Too pricey. I had several colleagues stay at nearby hotels with better rates. Loud neighbors in room next door. As an aside I have tried several times to submit this review and have had error messages so my opinion of the hotel is much better than my opinion... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We appreciate you taking the time out of your busy schedule to review our hotel. Sorry you had so much trouble with Trip Advisor. The airport area is saturated with limited service hotels and our hotel is one of the only full service hotels in the area. We offer several additional amenities like three meal restaurant and full bar just... More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is very close to the airport and has plenty to do nearby. From just walking into the lobby I could feel the atmosphere was different and we were all welcomed to the hotel by the front desk employees. Since it was my first time in town, the front desk made suggestions on places to visit for a short... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our location is great and the River city Marketplace offers over 100 shops and restaurants is only minutes away. Hopefully you can visit a bit longer and experience some fun. Again, thank you and we hope to see back soon! Mark Kane General Manager More 

East Hartland, ct
Senior Contributor
28 reviews 28 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Onlye a few mintues drive from the airport and they have a shuttle every 15 minutes. The hotel seems recently renovated. The staff was helpful. This is a pet friendly hotel and I suffer from allergies. They do however, have 'quite rooms' that are not pet friendly. Food was medicore. Everything else was good.

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. The hotel was built in 1982 and we completed a $12 million dollar renovation three years ago. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Yes we are Pet Friendly however we keep all pet rooms contained to the... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

Just spent another business trip stay with Crowne Plaza Airport Jacksonville. I am never disappointed with my stay. The rooms are always clean and well maintained, the location is excellet for dining, shopping for those long trip necessities and quick access to I-95 and I-295.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. Our location is great and the River city Marketplace offers over 100 shops and restaurants is only minutes away. Again, thank you and we look forward to your next... More 

Burlington, VT
Contributor
20 reviews 20 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 19, 2015

The bed was comfy and the room was fine. Van service to the airport was frequent. The location is not suitable if you want to just go out and take a walk (not a "walkable" neighborhood.) The pool was closed in the evening due to a maintenance issue - very disappointing as we really wanted a hotel with a functional... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review on our hotel. We would like to address the two issues you encountered during your stay. Regarding our pool, it is one of the most used amenities in the hotel and due to its popularity, we frequenting shock our pool to keep the water balanced. The pool was closed one evening and one morning...unfortunately it... More 

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