We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Jacksonville Airport Hotel

Certificate of Excellence
Hotel website
Hotel deals
14670 Duval Road, Jacksonville, FL 32218-2460
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Jacksonville Airport Hotel
Professional photos View all
Browse nearby
Crowne Plaza Jacksonville Airport Hotel
Add Photo

222 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    100
    68
    30
    14
    10
See reviews for
44
37
20
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (222)
  • Mar-May only
    (78)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (44)
All months
Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Great Staff, Clean Rooms, Cool Pool (Inside & outside), Good Food. This is were many of the airline pilots and stewards stay, seems they like it because they are always there. Have stayed before and will stay again.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Awesome, we appreciate your comments. Thanks for staying with us and we hope you choose the Crowne Plaza Jacksonville Airport on your next visit. Mark Kane General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

excellent hotel. Staff, room, location excellent. Ahmed worked to make our stay great !!! Pool area nice and clean. Restaurant had great food. Lobby had lots of comfortable seating for just relaxing with a coffee or reading the morning news paper.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We appreciate you taking the time out of your day to review our hotel. I will share your comments with the Front Desk manager regarding Ahmed. Again thanks and we look forward to your next visit. Mark Kane General Manager More 

Belmont
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel while traveling to the Tampa area. Staff was very friendly and helpful and the entire place was very clean. I ate at the restaurant and the bar, the food was good and prices were reasonable. I would definitely stay here again.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your review. We will pass along your comments to our staff. Thanks again and we appreciate your time serving our country Mark Kane General Manager More 

Jacksonville, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great place to stay best pool in the area easy check-in best staff of any hotel in Jacksonville the bar overlooks the indoor and outdoor pool WHAT A GREAT PLACE TO STAY you can order food at the bar dine in your room .

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for the great comments. We appreciate you taking the time to review our hotel. Looking forward to your next visit. Mark Kane, General Manager More 

1 review
3 of 5 stars Reviewed 4 weeks ago

We stayed there for 1 night and we booked the hotel at evening around 6 pm while reaching jax, so we got it for cheaper price of $67 per night ,so I would suggest u not to book this hotel so early in advance , you may have to pay higher around $130 , complementary breakfast not included with this... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great and the River city Marketplace offers over 100 shops... More 

Clarksburg, West Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here for one night and the room was clean, but the hotel could use some updating. It is close to the airport and was quiet. I would recommend this hotel if you need to be close to the airport.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. The hotel was built in 1982 and we completed a $12 million dollar renovation four years ago. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Although we continue to make renovations the building is very dated. We always strive... More 

New Bern, North Carolina
1 review
4 of 5 stars Reviewed 4 weeks ago

We were able to make a reservation while driving south on I-95 with no problem. When we checked in Ahmad was more than helpful, courteous, and friendly. Because we're members of the IHG Rewards Points program we were upgraded to an Executive Room. The hotel entry and indoor pool area were well-lit and clean, as were the hallways. It's located... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. I was pleased to see you were upgraded to the Executive Level. Our lounge is... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I arrived extremely upset over a hotels.com snafu - the boyfriend booked the wrong hotel, Crowne was not going to charge me to change, but since the bf used hotels.com, hotels.com wanted to economically rape us to switch. Corine made my day so much better by just listening and sympathizing. Exceptional handling of an upset customer, Crowne, you have an... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your candid review! It's great to hear that our front desk staff made such an impact on you and I will definitely give the staff the recognition they deserve! Thanks again for contacting us. We appreciate your business and value your comments. Mark Kane General Manager More 

Merritt Island, Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was just there overnight, but would stay here again in a heartbeat... This hotel has everything you could need.... Indoor and outdoor pool... free shuttle from the airport....room was clean and a good size...

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Latoya is a wonderful asset to the front desk and I will make sure to share your comments. Again thank you and we appreciate your business and hope to see you back soon. Mark Kane, General Manager More 

Linden, MI
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 26, 2015

We are platinum members of IHG. When we checked in we were not recognized in any way. When leaving the counter I had to ask about getting the welcome points. Then I was told they did not show me as a platinum member. But my number was on the form I signed so that could not have been true. We... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your letter today detailing the few mishaps that you experienced with our service. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

40 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
View from room (1)
Viewed
Room/suite (11)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Dining (2)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (1)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay