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All 131 Jacksonville hotels

Crowne Plaza Jacksonville Airport Hotel

3.5 of 5 Hotel   |   14670 Duval Road, Jacksonville, FL 32218-2460
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Ranked #40 of 131 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed 3 days ago
Jesusmoa94 North Bay Village
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182 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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North Bay Village
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Courtesy, cleanliness, my room (1600) always clean and welcoming and great breakfast, near shopping center Jacksonville international airport and restaurants, I would stay here again if I needed a hotel near airport; no doubt!

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Badalona, Spain
Top Contributor
59 reviews 59 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent 2 nights there with colleagues preparing for a customer meeting. The hotel is big and spread out in various buildings. Airport shuttle was fast and convenient. Check-in efficient and friendly. The room was good, bed comfortable, bathroom a bit old fashioned. Although it is an airport hotel I didn't here any aircraft noise. We had a meeting room which... More

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Cockeysville, Maryland
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I wrote it before but I guess I have to write it again: the front desk agents are very unfriendly, unprofessional. I called the front desk. Rena answered. I asked if there was space available on the 11:15 shuttle to the airport. Rena says "yeah, just show up." I said thank you & paused, expecting to hear a you're welcome... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your review today detailing the few mishaps that you experienced with our service. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More

Reading, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for 1 night on business after flying in from the UK. The complimentary shuttle from the airport to the hotel was regular and quick, the staff at the hotel were very helpful and I was impressed by the size of the room. The complimentary breakfast was very good. I would stay here again if I needed an airport... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We appreciate your comments and thank you for taking the time to rate our hotel. We hope to see you back should your travels bring you back to Jacksonville. Mark Kane General Manager More

Waynesville, Missouri
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My hubby, a friend, and I were headed to Jacksonville for a cruise. We had everything all planned in advance (or so we thought??) a day before we were scheduled to fly to Florida we all realized we overlooked booking the hotel for the day before and the day after our cruise. Can you say, oops?? To top it all... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for taking the time to rate our hotel. We are glad we were able to accommodate you. It helps that our hotel is 3 times larger than others in the area. Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. I will share your comments... More

DeKalb, IL
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here our last night in Jacksonville, very nice hotel, room was big, clean and comfy, Staff was very good and helpful. We ate at the restaurant and it was also very good. Utilized the shuttle service from a restaurant and also took it to the airport the next am, very nice to have..

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CrownePlazaJAX, Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonder comments, I will share them with the staff. We appreciate your business and hope to see you back soon! Mark Kane, General Manager More

Wisconsin
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I arrived at the airport and called for the shuttle...he arrived promptly and was very professional. Once at the hotel, they checked me in early without any hassle and i was off to the room. The room was very clean, mostly updated (bathroom was a little outdated but not bad) and the bed was very comfy. I went to the... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great and the River city Marketplace offers over 100 shops... More

1 review
4 of 5 stars Reviewed October 18, 2014

There are nice dining facilities, a clean room, and a relaxing environment at a reasonable price, and a strong sensitivity for the guests needs is the hallmark for a stay at this property. Will certainly return, next trip.

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonderful comments, I will share them with the staff. We appreciate your business and hope to see you back soon! Mark Kane, General Manager More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

The room was ready upon my arrival and was clean and comfortable. There was no hair dryer but one was delivered upon my request. Unfortunately, the bathtub was very slippery and unsafe. There should be friction strips or a tub mat. A refrigerator would be provided for a one-time fee of $10, which I find unacceptable. Maid service was excellent,... More

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Regarding the fridge, our hotel is considered full service not limited service; however we feel the one time fee of $10.00 is very reasonable. I have shared your nice compliments with our Food & Beverage Managers as well as the Chef. Again, thank you and we look... More

Burlington, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2014

I recently stayed at Crowne Plaza in Jacksonville Florida for 20 days and found hotel was great. I had a very clean and spacious room on the 6th floor, staff were great. The amenities were great from the indoor/outdoor pool, to the gym and the restaurant. I enjoyed the shuttle that took you to hotel and shopping center down street.... More

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. Our location is great as you mentioned and River city marketplace has so much to offer. We appreciate your nice comments and for choosing the Crowne Plaza Jacksonville Airport for your extended stay. Hope to see you on your next visit to Jacksonville! Mark Kane General Manager More

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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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