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Crowne Plaza Jacksonville Airport Hotel

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14670 Duval Road, Jacksonville, FL 32218-2460
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Crowne Plaza Jacksonville Airport Hotel
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233 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisville, Kentucky
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I stayed there for 5 days while on a business trip. The rooms were clean with a nice Keurig machine. The air conditioning units were quite loud so sleeping with ear plugs was necessary. However, the amenities offered were sub-par for what other Crown Plaza's offer. The hotel gym was very poorly kept. The machines were very grimy and the... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your candid review. Our Fitness Center is slated for remodel with ALL new state of the art equipment by the end of the year. We appreciate your business and thank you again for your review. Hopefully once we get that updated you will come back and check us out again. Sincerely, Mark Kane, General Manager More 

Sanibel Island, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel, spotless after complete renovations. The secure rooms in Tower Two on the 5th and 6th floors (key access only) are quiet and comfortable with a food and drink stocked guest lounge. Full and fast wireless internet throughout and then a wonderful free breakfast buffet for card members. Very easy access off of route 95. I... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. All of our rooms are the same except the EL has the addition of lounge and complimentary refreshments; glad you got to experience it. We appreciate your business and look forward to your return. Mark Kane General Manager More 

Penn Hills, Pennsylvania
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Love everything about this place. Rooms are comfortable, staff is very helpful. Only 2.5 miles away from the airport. Half mile away from I95. River City Mall right on the other side of I95 Budwiser Brewery about 4 miles away. Amelia Island just to the north. Pontre Vedre ( THE PLAYERS ) a few miles south. Stay here every time... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

What an outstanding review, we truly appreciate your wonderful comments. I will make sure to share them with our staff. Thank you and please know your business is important to us and we look forward to your return. Sincerely, Mark Kane General Manager More 

Oakdale, Connecticut
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

A welcome relief to find a great hotel close to the airport. It is clean, relaxing, staff is helpful, and even the security guy brought up supplies late at night that we needed. We would definately stay here again!

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Thanks again for contacting us. We appreciate your business and value your comments. We look... More 

Farmersville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great room. Very convenient to the airport and plenty of nearby restaurants. The front desk personnel were exceptionally helpful. The indoor/outdoor pool and bar and restaurant are inviting and make it easy to not leave the property at all.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We do want to thank you for letting us know about your stay. We pride ourselves on exceptional service and amenities. We would definitely like to see you again in the future! Thanks again for your feedback! Mark Kane, General Manager More 

Garner, North Carolina
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here two nights. I was impressed with how well kept it was to be an older property. The price was quite reasonable, and I opted for the breakfast coupons... eith dollars as opposed to thirteen on-site. I found the restaurant to be quite good and reasonable! Ate their both nights, getting the filet mignon one night and the salmon... More 

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for the wonderful review. We are so pleased that you had the opportunity to visit the Savannah Bistro. The food definitely isn't the typical hotel food. Although our hotel is over 30 years old, we along with our guests, have enjoyed all the wonderful renovations that our owners have done. Again, thank you and we look forward to... More 

High Point
Level Contributor
510 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stop over on the way to Miami Three buildings in this complex Staff was very nice Has a bar ,cafe and restaurant work out room, two pools one inside and one out Room was clean and stocked Needed a mini fridge and microwave Looks like some updates have been done to the rooms in toward 1 and common areas but... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Sorry for your disappointment that microwaves and refrigerators were not in our rooms. Our hotel is considered full service not limited service; however these items are available for rental at $10.00 each per day. Again, we appreciate your comments and hope that you will stay with is... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Another great stay. Every time I stay here at the Crowne Plaza it's always the same, great room, easy on and off the interstate, PLENTY of restaurants within minutes of the hotel, GREAT breakfast and helpful staff. I always recommend Crowne Plaza Airport to all my business contacts when they are coming to Jacksonville.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your wonderful review. We appreciate your business and I will share your comments with our staff. Again, thank you and we look forward to your next visit. Mark Kane General Manager More 

Jacksonville Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Dining room staff is suffering from lack of business due to inadequate signage and indifferent Front desk personnel. Front desk needs more welcoming manner on telephone and in person to encourage customers to return. I suggest dropping outdated incidentals deposit because it makes prospective customers (especially distressed flight passengers) wonder what kind of property do we have here. Apparently hotel... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I have met with the Front... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I travel every week for business and stay at many different hotel chains. The Crowne Plaza is near the airport and other great locations in Jacksonville. It's a great hotel with a great staff and highly recommend it!

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your review. We appreciate you taking the time out of your busy day. I will pass along your comments to the staff. Again, thanks and we look forward to your next visit. Mark Kane General manager More 

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