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All 131 Jacksonville hotels

Crowne Plaza Jacksonville Airport Hotel

3.5 of 5 Hotel   |   14670 Duval Road, Jacksonville, FL 32218-2460
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Ranked #51 of 131 hotels in Jacksonville
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
43220 Upper Arlington, Ohio
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136 people have reviewed this hotel

Traveler rating
    57
    42
    21
    8
    8
See reviews for
31
20
17
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Upper Arlington, Ohio
Top Contributor
71 reviews 71 reviews
38 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is an older hotel that has been very nicely renovated. The lobby area is well done, and the bar is nice. My executive level room was much nicer than most Crowne Plaza rooms, with new furniture and bedding. Bathrobes are included as well. There is a very nice executive level lounge with coffee and snacks. Service at the bar... More

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1 review
3 of 5 stars Reviewed 4 days ago NEW

My friends and I stayed here before and after our cruise last November. We had a wonderful stay here and the customer service from the front desk was good. The only downfall from our stay was the day that we checked out after our cruise and waiting on our room when we got off of the cruise. We had to... More

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Aiken, South Carolina
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The check in staff was amazing. For the most part the staff was great. I had two problems that bothered me. I left at 830 and returned at 130 and my room was not clean. The bed was not touched and the trash was not removed. Perhaps they did not have enough time to clean my room. Upon leaving, I... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your candid review! It's great to hear that our front desk staff made such an impact on you and I will definitely give the staff the recognition they deserve! We pride ourselves on exceptional service and amenities, so I do apologize that we did not deliver this time around. Please be assured, we take your... More

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We traveled to Jacksonville to a Make-a-Wish child's wish come true. The hotel we stayed in was comfortable, quiet, and affordable for the quality. The bar was very nice. The pool was nice, but it closes early, so if you want to enjoy it, it has to be in the daylight. Otherwise it was perfect!

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. We are glad you were able to enjoy some of the amenites the hotel offers. We apologize for the pool closing early, It is a Florida law that the pool must close at dusk. Thanks again for contacting us. We appreciate your business and value your comments.... More

Massillon, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were headed on a cruise for a family vacation, our original hotel we had reservations was under construction and had no swimming pool for our kids to swim in. The desk staff at Crowne Plaza got us a room for that day (ask for Latoya - she is GREAT!) The hotel is spectacular, with an indoor/outdoor pool. Very updated... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for the wonderful review on our hotel. We hope you had a great time on your cruise. We appreciate the nice compliment about LaToya. She is a good employee and we are proud to have her as part of the Crowne family. I will share your comments with her. Again thank you and we hope to see you... More

Jacksonville, Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was great from check in to the time we checked out. The breakfast buffet was nicely priced. The dinner was just as good as the breakfast was. Location is near the airport, many shops and resturants.

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. I have shared your nice compliments with our Food & Beverage Managers as well as the Chef. Again, we appreciate your comments and hope that you will stay with is again in the future. The Crowne Plaza Jacksonville Airport was awarded the Quality Excellence Award and Turning... More

Senior Contributor
29 reviews 29 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

After much research on hotels near the airport, I'm glad I picked the crowne plaza. I stayed in the executive king room. I'm not sure if the standard rooms look as nice as these, but the room decor was nice and comfy. The bathroom was a little small, but it was still nice. The hotel has a nice lobby, pool... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We love to hear that you had such a great experience with us. Thank you so much! All rooms are identical except on the Executive Level you have access to the Lounge which offers specialty coffees, teas, sodas, whole fruit and snacks. We hope to see you again soon! Mark Kane, General Manager More

Tampa, Florida
Contributor
15 reviews 15 reviews
4 of 5 stars Reviewed 4 weeks ago

Convenient to the airport and to the Amelia Island Concours D'Elegance. Beautiful lobby with indoor-outdoor pool. Rooms OK but showing their age just a bit. What surprised us was rooms lacked mini-refrigerators, microwaves and hairdryers. Staff very friendly. Ample, lighted parking lots. Our room was on the 6th floor but there was no noticeable aircraft noise either in our room... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Our staff takes great pride in our facility and we, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Sorry for your disappointment that microwaves and refrigerators were not in our rooms. Our hotel is considered full service not limited service;... More

Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is located near the airport and highway. And within a mile of many restaurants. All of those restaurants are chain restaurants though. The Hotel was clean. The surrounding area had many other hotels.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. You are correct, our staff does take great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great as you mentioned. The Rivercity... More

Tenn
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 20, 2014

Front line personnel very friendly and courteous. ( They are the first impression of a business which sets the tone for the remainder of a visit). There were many from our company there for a week long meeting. Indoor/Outdoor pool at lobby was very nice. Noticed ramps next to the steps for handicap accessibility. Refrigerator and Microwave in room. Had... More

Was this review helpful? Yes
CrownePlazaJAX, Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your candid review! It's great to hear that our staff has made such a great impact on you and I will definitely give the staff the recognition they deserve! They, as well as our entire staff work hard to take care of every guest. Thanks again and we hope to see you again soon! Mark... More

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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Jacksonville
#54 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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