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All 131 Jacksonville hotels

Crowne Plaza Jacksonville Airport Hotel

3.5 of 5 Hotel   |   14670 Duval Road, Jacksonville, FL 32218-2460
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74%
Ranked #53 of 131 hotels in Jacksonville
A recent review
5 of 5 stars reviewed yesterday
TeriG49 Canal Fulton, Ohio, USA
  • Overview
  • Reviews (156)
  • Photos (66)
  • Amenities
  • Q&A (2)
  • Room tips (37)
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156 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Canal Fulton, Ohio, USA
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had the opportunity to stay here July 2nd - July 4th. I was meeting a friend and the room was booked under their name, umfortunaty due to Hurricane Arthur and flight cancellation they were unable to make it in the first night. The desk staff was very accomodating and gave me a room that night that I paid for... More

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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago

From check-in till checkout, we had a great experience at this airport Crowne Plaza. The front desk employee was smiling and informative about the property, the room was clean and properly stocked and the executive floor lounge was comfortable and included ice cream confections.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. All of our rooms are the same except the Executive Level has the addition of lounge and complimentary refreshments; glad you got to experience it. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests. Thanks again for... More

atlanta
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed at this property many times over the past couple years. I have always found the rooms to have too little lighting and the lighting to be insufficient in the bathrooms at this property. While it's never been a great place to stay, it has been good; and the service has been very good. Their airport pickup has always... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. We take great pride in our hotel and I personally went and inspected the room you were in. We understand your disappointment and appreciate you bringing these items to our attention. In our effort to improve the overall quality we have taken the room out of order... More

Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed my first night the night before our cruise. My husband has stayed with them before when attending school for work. This place is very clean, organized and the staff is very helpful, friendly and professional. I would def recommend staying here and I will stay again. Food was also excellent!

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. You are correct, our staff does take great pride in our facility and we are glad that you recognize this. I have shared your nice compliments with our Food & Beverage Managers as well as the Chef. We hope to have the pleasure to welcome... More

Oslo, Norway
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very convenient and quite, which is very comfortable for the traveller like me who wish to relax before joining the vessel for the full time work on board. The hotel is complete with indoor and outdoor swimming pool. Although those swimming pools are not too big, they are more than good enough to cool off the hot... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Sounds like we were a nice stop over prior to joining your company/work. We are glad we could make your stay comfortable. We along with our guests have enjoyed the wonderful renovations our owners have done, especially the pool. We hope to have the pleasure of hosting you again in the near future. Mark Kane General Manager More

Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Crowne Plaza one night this month before a cruise out of Jacksonville. This is a nice hotel and they have smoking rooms. Our room was was not accessible by elevator so we had to use steps with all our luggage. That was the only smoking room left. It is very hard to find nice hotels that allow... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking time to review our hotel. We appreciate your nice comments. We hope you had a great cruise and we look forward to welcoming you back on your next visit. Mark Kane General Manager More

Carver, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

We stopped here before we had an early morning flight out after a full day of LegoLand. We were exhausted and came in late. The check in was quick and easy and we were in our comfy, clean beds within minutes. It was exactly what we needed. It's a short distance from the airport. We had our car returned and... More

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. Yes we are definitely a great hotel to stay at if you have an early flight. Our location is very convenient and the hotel does not have a typical airport feel. Hopefully you can stay with us again in the future during your next visit. Mark Kane, General Manager More

Rawson, Ohio, United States
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice place to stay. Easy in and out at airport. Really enjoyed the closeness of the executive lounge, ice cream and cold pop was a benefit I utilized. Room was clean and roomy. Only issue I had during my stay was someone on the floor had the music loud playing most of day & night.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. All of our rooms are the same except the EL has the addition of lounge and complimentary refreshments; glad you got to experience it. I will share your comments regarding the loud music. In the future please let us know and we will send someone... More

Chattanooga,TN
Contributor
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We checked in after midnight on June 20th (actually the 21st).after driving over 7 hours. I wish i could remember the name of the manager on duty because she was wonderful .Very helpful and cheerful.Which customer services in my opinion makes or breaks a review for me:) Even when the room key didn't work on our room she quickly helped... More

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Regarding the cleanliness, I will address that with my Executive Housekeeper. Our location... More

Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed 4 weeks ago

A well apointed well kept hotel, convienient to what I needed.. The room was perfect. Close to the interstate yet very quiet. The front desk staff was very helpful and cheerful, they made me feel welcomed. the whole environment was enjoyable, I would recommend this hotel as a place to stay in Jacksonville. the only draw back was the distance... More

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for rating our hotel. We appreciate you comments. Our location is great as you mentioned. Next time you should check out the River city Marketplace which offers over 100 shops and restaurants only minutes away and just a short shuttle ride which is provided by the hotel. I will share your comments regarding the food in the restaurant.... More

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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

66 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#31 Romantic Hotel in Jacksonville #53 Business Hotel in Jacksonville
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
Number of rooms
317

Questions & Answers

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