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Crowne Plaza Jacksonville Airport Hotel

3.5 of 5 14670 Duval Road, Jacksonville, FL 32218-2460
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Crowne Plaza Jacksonville Airport Hotel
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Crowne Plaza Jacksonville Airport Hotel
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192 reviews from our community

Traveler rating
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    24
    12
    10
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41
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75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Windermere, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall a great stay the only complaint was it took almost 20 minutes for the shuttle to arrive at the airport after calling them. The rooms were comfortable with plenty of room. The beds or what you would expect for four-star hotel. Front desk staff were very friendly and helpful.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. We would like to apologize for the delay with the shuttle not getting to you in a timely manner. We pride ourselves on exceptional service and amenities, so I do apologize that we did not deliver this time around. Please be assured, we take your comments seriously... More 

Big Island, Virginia
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On a recent trip to Florida, I decided to treat my wife to an overnight stay at a nice hotel as we made our way to the Florida Keys. I had heard that the Crowne Plazas were quite nice. Upon arrival at night in the rain we were amazed at the size of the facility. It's like a campus and... More 

Was this review helpful? Yes 2
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your letter today detailing the few mishaps that you experienced with our service. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More 

Naples, Florida
Contributor
19 reviews 19 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Splurged on a luxe room at this hotel on the last of four nights on the road traveling from the Northeast to SW FL alone with a dog. It cost a little more than the typical hotel, but it was well worth it. Room was outstanding and the staff gave me one on the 1st floor right next to the... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. It is comforting to hear such nice comments about the hotel and our staff. Having a restaurant and bar is a great luxury of being a full service hotel in our location. We are always happy to accommodate our animal companions and try to make it as easy as possible.... More 

Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay here a few times a year. My employer has a training institute near this hotel and it is super convenient. The shuttles are very prompt and the rooms are clean. I always enjoy my Cuban from the restaurant menu down stairs.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Our location is great and the River city Marketplace offers over 100 shops... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 24, 2014

The lobby smells and with an indoor pool in there as well, it probably contributes to the odor, but it also just smells like bad cologne. We stayed here for one night bc our flight got in really late, and for what we needed it for it served it's purpose. It seems a little outdated, however the staff was nice,... More 

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done. Sorry that you can not appreciate them. I am not sure about the smell in the lobby, I will get with our Executive Housekeeper as no one has ever expressed this.... More 

Frederick, Maryland
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 22, 2014 via mobile

stopped here after a 11 hr car ride , walked in and asked for a room. The front desk clerk was not welcoming , but did her job well and got us a room for $95(taxes inc.) room was clean and bed was comfy, very nice! We went to the bar in the lobby the service though friendly was not... More 

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We would also like to apologize for the disappointing service that you received on this visit Please be assured, we take your comments seriously and that we will make every effort to see that the concerns you raised are addressed. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests. When we fall... More 

Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 10, 2014

Spent thanksgiving weekend here. There were two family reunions going on, but service was still great. Remodeled and pretty, but no room in bathroom to put toiletries. Impractical. Lobby was decorated very nicely for the holidays.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your nice review. I appreciate your comments and will share them with the staff. They work hard to make the hotel look welcoming for the holidays! We wish you and your family a safe and Happy Holiday. Hope to see you soon when your travels bring you back to Jacksonville. Mark Kane, General Manager More 

Cartersville, Georgia
1 review
5 of 5 stars Reviewed December 4, 2014 via mobile

Very clean and comfortable location. I have stayed here several times I will definitely return. You have great access to the airport with the free shuttle and to the local airport . The beds were a definite plus with a great nights sleep . Thanks again for the Great night of rest

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your nice comments. We appreciate you taking the time to review our hotel. You are correct, our beds are so comfortable and we get many compliments about them! We look forward to your return to Jacksonville. Happy Holidays! Mark Kane General Manager More 

Arvada, Colorado
Top Contributor
122 reviews 122 reviews
22 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed December 1, 2014

Had a pleasant and comfortable stay here! The check in staff was professional and friendly.The room was spacious and clean. Our king size bed was so comfortable. We enjoyed the bar in the lobby beside the indoor pool. We needed a place close to the airport and were pleased with the location. Will stay again if the need arises.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. As you were so kind to point out, our location is great! Close to the airport yet the River city Marketplace offers over 100 shops and restaurants and only... More 

South Carolina
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2014

First rate service from the moment I checked-in. Very well maintained property, and the room was immaculate. I've stayed at most of the hotels in the vicinity of the Jacksonville FL airport - by far this is the best.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We appreciate your kind review. I will share your comments with my staff. The hotel takes great pride in our facility and we are glad that you recognize this. Keep us in mind on your next visit to Jacksonville! Again, thank you and we hope to see back soon! Mark Kane General Manager More 

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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#14 Romantic Hotel in Jacksonville
#32 Business Hotel in Jacksonville

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