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All 131 Jacksonville hotels

Crowne Plaza Jacksonville Airport Hotel

3.5 of 5 Hotel   |   14670 Duval Road, Jacksonville, FL 32218-2460
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Ranked #50 of 131 hotels in Jacksonville
A recent review
5 of 5 stars reviewed 2 days ago
Lissette G Coral Springs, Florida,
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  • Reviews (161)
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161 people have reviewed this hotel

Traveler rating
    69
    49
    23
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    10
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38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Coral Springs, Florida,
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My hubby and I stayed here for one night while traveling to SC. We wanted a nice yet affordable hotel where we can relax and sleep before we hit the road again for another 6 hours. I have no complaint. From the minute we entered the hotel and left the next day - it was smooth! No headaches just check... More

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Louisville, Kentucky
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for a quick visit after my business plans changed. Dirty toilet and shower with hairs on it's wall. Conversation I overhead from head room head maid to her associates having to LOUDLY advise them to not put dirty and muddy pillow cases back in room was the end for me. I moved to a neighboring hotel.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your review detailing the few mishaps that you experienced at our hotel. We understand your disappointment and I would like to apologize on behalf of the entire hotel staff. There is no question that the service did not meet the very high standards our customers have come to expect and... More

Rosemont, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed one night in Jacksonville, front desk staff was great! My kids loved the indoor/outdoor pool. Nice accommodations, Very comfortable. Next door is a dunkin donuts; small but quick good service....

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your nice comments regarding our hotel. We are glad your kids were able to enjoy the pool during your stay as well as Dunkin Donuts! We look forward to your next visit. Mark Kane General Manager More

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

best hotel for travel great local restaurants and shopping close to the air port with free pick up and drop off. great food and eazy check in and out. best over all staff they are there for you at every turn.

Was this review helpful? Yes 1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. We appreciate your nice comments and I will share them with the staff. Our location is great and the River city Marketplace offers over 100 shops and restaurants is only minutes away. Glad you enjoyed your stay. Again, thank you and we hope to see... More

Sanger, Texas
1 review
5 of 5 stars Reviewed July 24, 2014

The Crowne Plaza JAX is convenient, close to the airport, I-95, shopping and restaraunts. This was a pleasant stay with a friendly staff Especially Corine and the reception desk. I had to extend my stay and Corine was able to put me in the same room, with no hassles. Thank you

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. I will share your comments with Corrine's direct supervisor as well as Corrine. Our location is great and the River city Marketplace offers over 100 shops and restaurants is... More

Canal Fulton, Ohio, USA
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 23, 2014

I had the opportunity to stay here July 2nd - July 4th. I was meeting a friend and the room was booked under their name, umfortunaty due to Hurricane Arthur and flight cancellation they were unable to make it in the first night. The desk staff was very accomodating and gave me a room that night that I paid for... More

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CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for taking the time to rate our hotel. Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. Below are the hours of operations for the restaurants: Savannah Bistro: 6am - 2pm Biscotti's Café: 7am-12pm Rainforest Bar: 2pm-12 midnight Again, thank you and we look forward... More

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed July 12, 2014

From check-in till checkout, we had a great experience at this airport Crowne Plaza. The front desk employee was smiling and informative about the property, the room was clean and properly stocked and the executive floor lounge was comfortable and included ice cream confections.

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. All of our rooms are the same except the Executive Level has the addition of lounge and complimentary refreshments; glad you got to experience it. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests. Thanks again for... More

atlanta
Senior Contributor
48 reviews 48 reviews
44 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed July 12, 2014

I've stayed at this property many times over the past couple years. I have always found the rooms to have too little lighting and the lighting to be insufficient in the bathrooms at this property. While it's never been a great place to stay, it has been good; and the service has been very good. Their airport pickup has always... More

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. We take great pride in our hotel and I personally went and inspected the room you were in. We understand your disappointment and appreciate you bringing these items to our attention. In our effort to improve the overall quality we have taken the room out of order... More

Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 12, 2014

Stayed my first night the night before our cruise. My husband has stayed with them before when attending school for work. This place is very clean, organized and the staff is very helpful, friendly and professional. I would def recommend staying here and I will stay again. Food was also excellent!

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. You are correct, our staff does take great pride in our facility and we are glad that you recognize this. I have shared your nice compliments with our Food & Beverage Managers as well as the Chef. We hope to have the pleasure to welcome... More

Oslo, Norway
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 8, 2014

This hotel is very convenient and quite, which is very comfortable for the traveller like me who wish to relax before joining the vessel for the full time work on board. The hotel is complete with indoor and outdoor swimming pool. Although those swimming pools are not too big, they are more than good enough to cool off the hot... More

Was this review helpful? Yes
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Sounds like we were a nice stop over prior to joining your company/work. We are glad we could make your stay comfortable. We along with our guests have enjoyed the wonderful renovations our owners have done, especially the pool. We hope to have the pleasure of hosting you again in the near future. Mark Kane General Manager More

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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

36 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#27 Romantic Hotel in Jacksonville #46 Business Hotel in Jacksonville
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
Number of rooms
317

Questions & Answers

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2 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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