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All 131 Jacksonville hotels

SpringHill Suites Jacksonville Airport

3.0 of 5 Hotel   |   13550 Airport Court, Jacksonville, FL 32218
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81%
Ranked #48 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
TravlinHookah Pensacola, Florida
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196 people have reviewed this hotel

Traveler rating
    85
    75
    23
    5
    8
See reviews for
76
40
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38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Pensacola, Florida
Contributor
20 reviews 20 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

There is a strip of hotels along this road and I was fortunate enough to stay at this one first on this side of town. I stayed at a Butler exit hotel previously for many months prior. I needed a change and stayed here for the first time this past week. I liked it so much that I recommended to... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I am so glad you found us. Thank you for taking the time to write a review about our hotel. We do appreciate your loyalty to our brand and our hotel. We look forward to seeing you on you next trip to Jacksonville. More

Ontario
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

My family stayed here one night before flying home. The hotel was very clean, the rooms were spacious and the breakfast in the morning was the best we've had at a hotel. My kids thought we were staying in a 5-star hotel! They enjoyed swimming in the outdoor pool and getting drinks whenever they wanted from the beverage bar. The... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I am so glad that you and your family had a wondrful time here at the hotel. We do appreciate you taking the time to write a review on our hotel. We look forward to seeing you on your next trip to Jacksonville. More

Hamilton, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

Our room was great. The breakfast was excellent! he front desk people were friendly and courteous. We especially enjoyed our driver Amy Abera who welcomed us with award winning smile, courteousness and help as we traveled daily to and from our training. The only problem we had was the gas smell in the hall which they addressed.

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to personally thank you for taking the time to fill out a review on our hotel. I am so glad you had a wonderful time here at our hotel. I will give your compliments to Amy and she will greatly appreciate your kind words. We hope to see you on your next trip to Jacksonville. More

Wadsworth, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located in a "hotel row" near Jacksonville, FL, airport. It's too good to get lost among all the other hotels. We stayed there during a family illness in the area. The staff was very kind and considerate as they continually extended our stay. The airport shuttle driver was extremely polite and helpful. The rooms were very clean... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I am so happy you finally found us and enjoyed your stay. I do apologize about the A/C units being loud we are in the process of replacing the older units with newer ones. We look forward to see you again on your next trip to Jacksonville. More

Greensboro, North Carolina
Contributor
19 reviews 19 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My entire family stayed here last week on our way to Disney World. This is a typical Springhill Suites, with good clean rooms. The complimentary breakfast was actually a little better than other Springhill locations; maybe because they keep things stocked and warm. I did mention to one of the managers that the bench seating is worn out and needs... More

Was this review helpful? Yes 3
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for staying with us and taking the time to write a review on your stay. We are in the process of getting the seats repaired but they are naturally very forgiving. I am so glad you enjoyed our breakfast while you were here. We look forward to seeing you on your next trip to Jacksonville. More

Hartsville, South Carolina
Top Contributor
113 reviews 113 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I would never stay here again. This was horrible. The AC was so loud that it woke everyone in our family all night as it turned on and off - and I am normally a heavy sleeper not bothered by such noise. When we arrived, we were given rooms on the 3rd floor. As soon as we got off of... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for staying with us and taking the time to write a review. I do truly apologize for the experience you had with us, I will assure you that is not our norm. I am not sure how this would of happened in your room and I do apologize. Thank you for bring the A/C issue... More

Wisconsin
Top Contributor
59 reviews 59 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We arrived in Jacksonville one day early to be sure we were in the area for our flight the next morning. The reception desk clerk was not in any type of Marriott uniform, and was folding towels on the counter when we arrived. However, she was friendly and helpful with finding a restaurant. We were given the keys to Rm.... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for staying with us and taking the time to write a review on our hotel. I do apologize for the front desk agent not in uniform, but she just started and we are waiting on her uniform to arrive. I do want to apologize for the A/C unit being loud. We are aware of the... More

Margate City, New Jersey
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 weeks ago

OK place to stay for one night if your flight is cancelled (mine was!) There are a few chain restaurants within walking distance. Shuttle available to airport is available. Rooms are big and clean. Bathrooms too small. Check-in was very S L O W .....

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for staying with us and writing a review about our hotel. I want to apologize for the slow checkin, we have a few new front desk agents that are still training and are a little slow at the process. Also our shuttle will take you to our outdoor mall which is not even 2 miles... More

Alabama
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 22, 2014

We spent one night at Springhill Suites July 4, 2014 to stage for a cruise. We were very pleased with the hotel. Nice room, very clean and spacious. The staff is very professional and courteous and the complimentary breakfast was just what we needed prior to five days of cruise ship meals. We selected this location based on the fact... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for staying with us and also taking the time to write a review on our hotel. I do apologize for the bus not being air conditioned. The usual bus that picks up our guest is a shuttle bus, so maybe that bus was in the shop and so they had to use the older bus. I do apologize... More

Cartersville, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 20, 2014

Checked in late Sunday night July 13th. Very nice lady working the desk. Couldn't have asked for a warmer welcome. Room was clean but basic.. Only problem was that air conditioner didn't cool enough and was very loud. Bathtub had to be propped open to drain. Not complaining about those minor things. They could have not known about these problems.... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review on our hotel. Also thank you for letting us know of the issues in your room and we have fixed those problems. I do want to apologize for the shuttle being late. I know that the Port Authorities have changed the way that they check people in at the cruise... More

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Additional Information about SpringHill Suites Jacksonville Airport

Address: 13550 Airport Court, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Jacksonville Airport 3*
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Also Known As:
Springhill Suites Jacksonville Airport Hotel Jacksonville

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#34 Family Hotel in Jacksonville
Hotel Class
Number of rooms
104

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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