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All 131 Jacksonville hotels

SpringHill Suites Jacksonville Airport

3.0 of 5 Hotel   |   13550 Airport Court, Jacksonville, FL 32218
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Ranked #44 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Ronald J lake butler, United States
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208 reviews from our community

Traveler rating
    90
    80
    25
    5
    8
See reviews for
79
42
10
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lake butler, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

One of best choices I have made when staying at the airport. Clean rooms, comfortable bed, and wi-fi that worked seamlessly. Free breakfast was great...good variety and fresh. Highly recommend especially for business travelers.

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1 review
4 of 5 stars Reviewed 1 week ago

Staff were very friendly, hotel room was clean, excellent customer service. There was a waffle making station at the complementary breakfast, you can choose from Blueberry or Original and they tasted great! The eggs were not the best but overall a great experience.

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Tallahassee, Florida
Top Contributor
115 reviews 115 reviews
14 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Since my first review of this hotel in June, 2013 we have stayed here 4 addtl. times. Each has been favorable and remains convenient, comfortable & quiet. (I read such a negative review by MarkM1847 it seems impossible he was staying in this same hotel). Amy has been our van driver countless times and she is such a pleasure regardless... More

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Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More

Bridgeport, West Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

We chose this hotel to spend the night before our cruise. After driving 12 hours, we were ready to crash. The Clerk (Karen) was more than helpful when we arrived. She acted like she owned the place. She answered all of our questions, gave us directions and even recomended a place to eat before we crashed. Even the folks who... More

Was this review helpful? Yes
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More

Gainesville, Fl.
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Springhill Suites Marriott was quite nice, clean and conveient for a pre-flight evening, but particularly nice was the conversation and exchange with Amy who shuttled us to the airport. Quite interesting and delightful, she relayed her experience and appreciation for work, schooling, and being in the USA. It was heartwarming to hear the positive aspect of a someone appreciative to... More

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Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

There is certainly not hotel of my choice, after being forced to stay over due to an American Airline flight cancellation and number of passengers were shuttled to this hotel courtesy of American Airlines. The staff tried very hard to please under strained circumstances. The rooms are tiny and extremely noisy, from all directions above, next door and inside, dodgy... More

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Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to share your recent experience at the SpringHill Suites Jacksonville Airport with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for... More

St. Catharines, Canada
Contributor
19 reviews 19 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at this hotel for one night to board a cruise ship the next day. The staff was very friendly and helpful. There was a few nice dining options within walking distance from this hotel which was very handy due to the fact we had no car. They have a nice pool area and a fitness center. They... More

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Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Dear Kevin, Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them... More

1 review
4 of 5 stars Reviewed 3 weeks ago

The morning breakfast was the highlight of my stay. Alvenia provided very good breakfast that I made sure I got for my Sun to Sun stay. The front desk staff was great also. The rooms are very well kept close to the airport was a plus.

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Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to complete the Survey in regards to your recent stay at the SpringHill Suites Jacksonville Airport. As a VALUED GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “4”; however, we also noticed that there were missed opportunities. Please accept our... More

Dallas, NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2014

Stayed overnight using the Cruise package..(park and stay).This hotel is spotless and comfortable. .Extremely clean....There were 4 of us picky women. We loved the hotel and the location so much we kept saying we'd just skip the Cruise and stay there...we will be back to this hotel.. Staff also very informative to the area.

Was this review helpful? Yes 1
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Dear KELLEEN, Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As 4 Valued Customers, your feedback will be shared with the team to continue to inspire and motivate them... More

Dallas, Texas
Top Contributor
61 reviews 61 reviews
44 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 15, 2014 via mobile

This particular Springhill Suites may be one of the originals. The room design is different and a little smaller, needs some paint touchups, and is showing some wear. The staff was helpful, and it is near the airport, and also very close to a large shopping area with a wide variety of both stores and restaurants, including a Super Walmart.... More

Was this review helpful? Yes
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to complete the Trip Advisor Survey in regards to your recent stay at the SpringHill Suites Jacksonville Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to... More

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Additional Information about SpringHill Suites Jacksonville Airport

Address: 13550 Airport Court, Jacksonville, FL 32218
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Jacksonville Airport 3*
Number of rooms: 104
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Also Known As:
Springhill Suites Jacksonville Airport Hotel Jacksonville

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