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All 131 Jacksonville hotels

SpringHill Suites Jacksonville Airport

3.0 of 5 Hotel   |   13550 Airport Court, Jacksonville, FL 32218
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82%
Ranked #43 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
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  • Reviews (188)
  • Photos (41)
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  • Room tips (25)
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188 people have reviewed this hotel

Traveler rating
    82
    72
    22
    5
    7
See reviews for
73
39
9
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Alabama
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent one night at Springhill Suites July 4, 2014 to stage for a cruise. We were very pleased with the hotel. Nice room, very clean and spacious. The staff is very professional and courteous and the complimentary breakfast was just what we needed prior to five days of cruise ship meals. We selected this location based on the fact... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for staying with us and also taking the time to write a review on our hotel. I do apologize for the bus not being air conditioned. The usual bus that picks up our guest is a shuttle bus, so maybe that bus was in the shop and so they had to use the older bus. I do apologize... More

Cartersville, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Checked in late Sunday night July 13th. Very nice lady working the desk. Couldn't have asked for a warmer welcome. Room was clean but basic.. Only problem was that air conditioner didn't cool enough and was very loud. Bathtub had to be propped open to drain. Not complaining about those minor things. They could have not known about these problems.... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review on our hotel. Also thank you for letting us know of the issues in your room and we have fixed those problems. I do want to apologize for the shuttle being late. I know that the Port Authorities have changed the way that they check people in at the cruise... More

New York City, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This place is close to the airport and we had decided to stay for a week. When I entered the room, there was a chemical type smell that closed up my throat. This smell did not dissipate. When I informed the woman at the front desk, she responded that it was impossible that my room smelled. No one came up... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for writing a review on our hotel. I am so sorry you experienced a problem here at the hotel. I do hope you will give us another chance to change your mind about our hotel. More

Pigeon Forge
1 review
5 of 5 stars Reviewed 1 week ago

Booked the cruise package, very pleased, made my trip stress free, was welcomed by a very friendly staff, you could tell the staff liked working for spring hill Marriott. Breakfast had a very good selection of food, my girls are picky eaters, and they found plenty to eat, definitely will stay again

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review about our hotel. I am glad you had a wonderful time here at Springhill. I am glad you got to experience our breakfast while you were here. We do hope you come back and visit us our your next trip to Jacksonville. More

Ocala, Florida
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 22, 2014

Everything about this location is good, but it could be GREAT with some attention to detail. The illumination in the bathroom sink area of our room is so poor that it makes using the mirror useless. Moreover the straw color wall paint absorbs what little illumination might be available. Also we were disappointed to find the A/C cover hanging loose... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review about our hotel. I am sorry you experienced a problem at our hotel. I do want to thank you for bringing this to our attention, so we can fix it. We are in the process of going into all the rooms to make sure we have brighter lights in the... More

Davenport, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 13, 2014

Nice hotel with a good breakfast, the waffles at the little breakfast buffet were A1! Also, right down the road from a very big shopping center " River City Center" or something like that. Went to Chili's there for dinner, enjoy my meal with my family.

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for taking the time to write a review about our hotel. I am glad you got to experience our breakfast. We look forward to see you on your next trip to Jacksonville. More

Adelaide, Australia
Top Contributor
94 reviews 94 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 2, 2014

We arrived at Jacksonville airport late at night and phoned for the shuttle which promptly arrived. The shuttle service was excellent and we used the shuttle again to return to the airport the following day. We were greeted by a very friendly lady at the desk. There is a small store of goodies in the foyer if you required anything... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for taking the time to write a review on our hotel. I am so glad you experienced our wonderful shuttle service. We do hope you come back and stay at SpringHill Suites on your next trip to Jacksonville. More

Reston, VA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

After a cancelled flight, we retreated to the Jacksonville SpringHill Suites and as weary travelers, were greeted with smiles, quickly checked in and informed of the amenities available to us. Used the fitness center and enjoyed a hot complementary breakfast, as well as the free airport shuttle. Highly recommend as a nice place to rest and relax after the stress... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review about our hotel. I am glad you got to experienceour hotel and we made your situation a little better. I do hope you come back and stay with us on your return trip to Jacksonville. More

Gainesville, Florida
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 27, 2014

This hotel was okay. The lobby/breakfast area is nice. They offer free breakfast. The area where the food is located is very small. So in the mornings its crammed. The sitting area is an okay size. I have 3 kids. So you can imaging me going back and forth in that small area to get food was a nightmare. The... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to complete a review on the hotel. I have other guest say they would really like Disney channel and I will definitely bring the concern up to my general manger and see what we can do for that. Our space is limited in the hotel for breakfast and on busy weekend it will get... More

Endicott, New York
Contributor
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 23, 2014

Stayed for a night enroute north. It is easy access from I-95. The check in was easy, as expected. The room was standard Springhill, which I like and is a big reason I chose this hotel. After having swam in multiple outdoor hotel pools in the previous 2 weeks we were surprised when we tested the water here. It was... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to fill out a review on our hotel. I do want to apologize our pool is not a heated pool and we just had a lot of rain, so that could be the reason the pool was quite cool. I am glad you had a great experience when checking in. Unfortunately, when the hotel... More

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Additional Information about SpringHill Suites Jacksonville Airport

Address: 13550 Airport Court, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Jacksonville Airport 3*
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Also Known As:
Springhill Suites Jacksonville Airport Hotel Jacksonville

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#37 Family Hotel in Jacksonville
Hotel Class
Number of rooms
104

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