We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SpringHill Suites Jacksonville Airport

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
13550 Airport Court, Jacksonville, FL 32218
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
SpringHill Suites Jacksonville Airport
Professional photos View all
Browse nearby
SpringHill Suites Jacksonville Airport
SpringHill Suites Jacksonville Airport
SpringHill Suites Jacksonville Airport
Add Photo Write a Review

254 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    118
    90
    29
    7
    10
See reviews for
100
49
12
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (254)
  • Mar-May only
    (63)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (67)
All months
Brockway, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

My flight to Pit was cancelled after many delays. We ended up at Springhill Suites on an airline voucher. The staff was not really expecting us due to poor communication on the part of the airlines, however Eileen at the front desk was courteous and as friendly as could ever be experienced. She treated my friend and I like long... More 

Was this review helpful? Yes
Greenville, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at SpringHill Suites for one night before a Cruise and was very much surprised with not only the room quality but also the staff, We arrived late due to a flight issue and were taken care of as soon as we entered the facility. Very convenient location near the port and the airport. I believe Eileen was the attendant... More 

Was this review helpful? Yes 1
5 of 5 stars Reviewed 1 week ago

Great stay wonderful staff. A little far from mayport naval base and taxis were 70$ plus but worth it. Came to greet nephew coming back from deployment. Hotel staff was wonderful, friendly. My fave was Latonia brooks. My stay started out a bit shakey but she made sure i was happy. My family came in the next day and it... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. If your travels bring you back to Jacksonville we... More 

5 of 5 stars Reviewed 1 week ago

A few of the family flew in from nyc for ny nephews homecoming ( or whatever the Navy calls it when theyre back from deployment). The hotel itself was great for what we went for. The staff was AMAZING from the cleaning service, shuttle drivers, and our favorite front desk agent, latonia brooks. Please make sure you ask for her... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Tallahassee, Florida
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel before a flight from the JAX airport the following morning. We arrived around 5:45 and checked in immediately. Our room on the second floor was clean and welcoming. The living room area was spacious while the bedroom area didn't have much room between the foot of the beds and the other furniture. The bathroom is... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to share your experience during your stay with us. Your feed back will be shared with the staff to motivate and encourage them to provide exceptional service. When ever your travels bring you back to the Jacksonville area we hope you consider staying with us.. More 

Sacramento, California
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have shared with Marriott my issues with the late night staff at this hotel. No need to bring it here. Just be forewarned that if you arrive late in the evening they send an unmarked van rather than their labeled shuttle and don't tell you so you will sit there at the airport not knowing this.

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

I would like to apologize for the confusion with the after hours shuttle and the unprofessional manner in which the staff responded to your concerns. I assure you that this was an isolated incident and that I have spoken to all involved. Sincerely, More 

Norfolk, Virginia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Clean spacious rooms, good wifi, great breakfast everyday and also great access to interstate and plenty of stores for all your needs nearby. Also Ashanti from the front desk was so very kind and courteous and helpful with any changes I had to make with my stay here which I greatly appreciated. I would definitely stay here again without a... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to share your experience during your stay with us. We are delighted to know that we met your expectations. When ever your travels bring you back to the area we will be glad to have you. Sincerely, More 

Greenville, North Carolina
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband, son & I stayed here the night before & night after our cruise, July 4-9, 2015. Eileen was very helpful and courteous at the front desk. The room was clean, spacious, & very comfortable. Heyward was knowledgeable of the area & took time to speak with us trying to plan what to do on our last day in... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to give a review of your stay at our property. I'm glad to know that you and your family enjoyed your stay with us. I have spoken with the staff members that you had and encounter with to help motivate and encourage them to continue to provide excellent service. More 

Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean room, nicely furnished, comfortable bed, outstanding associates at front desk..they even packed me a breakfast because my free hotel shuttle needed to get me to the airport before the breakfast area opened in the morning ...and a reasonable rate for room from AAA auto club for park and fly...what's not to love? Will return if I need a Jacksonville... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I stopped there the night before our cruise departed. When I booked I did not know about their cruise package and found out about it from Ashanti at the front desk. She was able to switch our rate to the cruise package rate for just the difference. It was very convenient to be able to just keep... More 

Was this review helpful? Yes 1
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to give feed back of your stay with us . I will inform Ashanti of your comment to motivate and encourage her to continue to provide exceptional service. More 

Questions? Get answers from hotel staff and past guests. Ask a question

58 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (45)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (4)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Jacksonville hotels
0.2 mi away
Fairfield Inn & Suites Jacksonville Airport
0.4 mi away
Hyatt Place Jacksonville Airport
Hyatt Place Jacksonville Airport
#36 of 130 in Jacksonville
4.5 of 5 stars 413 reviews
0.1 mi away
Hampton Inn & Suites Jacksonville-Airport
Show Prices
Show Prices
Show Prices
1.5 mi away
Doubletree by Hilton Jacksonville Airport
0.3 mi away
Holiday Inn Express & Suites Jacksonville Airport
0.6 mi away
Microtel Inn & Suites by Wyndham Jacksonville Airport
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay
Ready to book?