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All 131 Jacksonville hotels

SpringHill Suites Jacksonville Airport

3.0 of 5 Hotel   |   13550 Airport Court, Jacksonville, FL 32218
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81%
Ranked #50 of 131 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Janice1919 Wadsworth, Ohio
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193 people have reviewed this hotel

Traveler rating
    82
    75
    23
    5
    8
See reviews for
75
40
9
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Wadsworth, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is located in a "hotel row" near Jacksonville, FL, airport. It's too good to get lost among all the other hotels. We stayed there during a family illness in the area. The staff was very kind and considerate as they continually extended our stay. The airport shuttle driver was extremely polite and helpful. The rooms were very clean... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I am so happy you finally found us and enjoyed your stay. I do apologize about the A/C units being loud we are in the process of replacing the older units with newer ones. We look forward to see you again on your next trip to Jacksonville. More

Greensboro, North Carolina
Contributor
19 reviews 19 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My entire family stayed here last week on our way to Disney World. This is a typical Springhill Suites, with good clean rooms. The complimentary breakfast was actually a little better than other Springhill locations; maybe because they keep things stocked and warm. I did mention to one of the managers that the bench seating is worn out and needs... More

Was this review helpful? Yes 3
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for staying with us and taking the time to write a review on your stay. We are in the process of getting the seats repaired but they are naturally very forgiving. I am so glad you enjoyed our breakfast while you were here. We look forward to seeing you on your next trip to Jacksonville. More

Hartsville, South Carolina
Top Contributor
113 reviews 113 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I would never stay here again. This was horrible. The AC was so loud that it woke everyone in our family all night as it turned on and off - and I am normally a heavy sleeper not bothered by such noise. When we arrived, we were given rooms on the 3rd floor. As soon as we got off of... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for staying with us and taking the time to write a review. I do truly apologize for the experience you had with us, I will assure you that is not our norm. I am not sure how this would of happened in your room and I do apologize. Thank you for bring the A/C issue... More

Wisconsin
Top Contributor
59 reviews 59 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived in Jacksonville one day early to be sure we were in the area for our flight the next morning. The reception desk clerk was not in any type of Marriott uniform, and was folding towels on the counter when we arrived. However, she was friendly and helpful with finding a restaurant. We were given the keys to Rm.... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for staying with us and taking the time to write a review on our hotel. I do apologize for the front desk agent not in uniform, but she just started and we are waiting on her uniform to arrive. I do want to apologize for the A/C unit being loud. We are aware of the... More

Margate City, New Jersey
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

OK place to stay for one night if your flight is cancelled (mine was!) There are a few chain restaurants within walking distance. Shuttle available to airport is available. Rooms are big and clean. Bathrooms too small. Check-in was very S L O W .....

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for staying with us and writing a review about our hotel. I want to apologize for the slow checkin, we have a few new front desk agents that are still training and are a little slow at the process. Also our shuttle will take you to our outdoor mall which is not even 2 miles... More

Alabama
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent one night at Springhill Suites July 4, 2014 to stage for a cruise. We were very pleased with the hotel. Nice room, very clean and spacious. The staff is very professional and courteous and the complimentary breakfast was just what we needed prior to five days of cruise ship meals. We selected this location based on the fact... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for staying with us and also taking the time to write a review on our hotel. I do apologize for the bus not being air conditioned. The usual bus that picks up our guest is a shuttle bus, so maybe that bus was in the shop and so they had to use the older bus. I do apologize... More

Cartersville, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Checked in late Sunday night July 13th. Very nice lady working the desk. Couldn't have asked for a warmer welcome. Room was clean but basic.. Only problem was that air conditioner didn't cool enough and was very loud. Bathtub had to be propped open to drain. Not complaining about those minor things. They could have not known about these problems.... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review on our hotel. Also thank you for letting us know of the issues in your room and we have fixed those problems. I do want to apologize for the shuttle being late. I know that the Port Authorities have changed the way that they check people in at the cruise... More

New York City, New York
Contributor
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place is close to the airport and we had decided to stay for a week. When I entered the room, there was a chemical type smell that closed up my throat. This smell did not dissipate. When I informed the woman at the front desk, she responded that it was impossible that my room smelled. No one came up... More

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for writing a review on our hotel. I am so sorry you experienced a problem here at the hotel. I do hope you will give us another chance to change your mind about our hotel. More

Pigeon Forge
1 review
5 of 5 stars Reviewed July 18, 2014

Booked the cruise package, very pleased, made my trip stress free, was welcomed by a very friendly staff, you could tell the staff liked working for spring hill Marriott. Breakfast had a very good selection of food, my girls are picky eaters, and they found plenty to eat, definitely will stay again

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review about our hotel. I am glad you had a wonderful time here at Springhill. I am glad you got to experience our breakfast while you were here. We do hope you come back and visit us our your next trip to Jacksonville. More

Ocala, Florida
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 22, 2014

Everything about this location is good, but it could be GREAT with some attention to detail. The illumination in the bathroom sink area of our room is so poor that it makes using the mirror useless. Moreover the straw color wall paint absorbs what little illumination might be available. Also we were disappointed to find the A/C cover hanging loose... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review about our hotel. I am sorry you experienced a problem at our hotel. I do want to thank you for bringing this to our attention, so we can fix it. We are in the process of going into all the rooms to make sure we have brighter lights in the... More

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Additional Information about SpringHill Suites Jacksonville Airport

Address: 13550 Airport Court, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Jacksonville Airport 3*
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Also Known As:
Springhill Suites Jacksonville Airport Hotel Jacksonville

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#35 Family Hotel in Jacksonville
Hotel Class
Number of rooms
104

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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