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SpringHill Suites Jacksonville Airport

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13550 Airport Court, Jacksonville, FL 32218
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Best prices for: 1 room 1 guest
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SpringHill Suites Jacksonville Airport
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SpringHill Suites Jacksonville Airport
SpringHill Suites Jacksonville Airport
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244 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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    (244)
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

When I begin looking for a hotel, my top priority was a decent breakfast for my family. Prior to coming to the Springhill Suites, we stayed at another hotel near the airport and the breakfast was not the best. We had to leave every morning and go to the Waffle House nearby for breakfast. Let me say that the breakfast... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay Judy provided you will excellent service. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

Tampa, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Huge, nicely appointed rooms. Clean, well maintained. Good selection of items at the complimentary breakfast. Beds not the most comfortable, kinda springy. Very convenient to airport, I-95, I-295. Lots of parking, quiet, close to eateries. The style of SpringHill won't appeal to everyone. Most either love it or hate it. Quite modern with lots of blues and oranges. I like... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport. We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at... More 

Savannah, Georgia
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had 3 rooms and they were all very clean. Free wifi. The lobby coffee was surprisingly good and looking back, it was better than our cruise ships! I would definitely stay again. My mother's accessible room was nice and roomy for her as well. The receptionist was friendly and gave great dinner recommendations. They do offer a parking special... More 

Was this review helpful? Yes
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to continue to inspire and motivate... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been to alot of Hotels and by far this hotel is great. I have had breakfast at many hotels but the SpringHill Suites Jacksonville Airport hotel has the best consumer service I have had thus far. Ms. Judy, the server, was what made this experience at breakfast worth it because she went out of her way to accommodate... More 

Was this review helpful? Yes
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

The check was quick, it was done by Miss Crystal she is very nice & professional the room was just great & the breakfast Wow!!the way that it was set up that in itself great, Mrs Judy & Miss Jaitera really do a wonderful job I can tell that they take pride in what they do everything clean & neatly... More 

Was this review helpful? Yes
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued guest we appreciate your feedback and are delighted to hear that you had a great stay and that Crystal, Judy and Jiaterra provided you will excellent service. With a spirit to serve, we take great pride in not only meeting, but exceeding... More 

NJ, USA
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
2 of 5 stars Reviewed May 26, 2015

We just stayed here for 1 night before our morning flight out of JAX. Check-in was fast and easy with a very nice lady at the front desk. The room seemed ok, until we went to give our child a quick shower. The water from the bathtub wouldn't drain right, and other people's hair and other debris started backing up... More 

Was this review helpful? Yes
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

We pride ourselves on providing excellent customer service and offering a clean and comfortable environment. I apologize that we fell short on our cleanliness standards. I assure you that this is an isolated incident which was a major over site on our part and that we have taken the necessary steps to correct the issues. Sincerely Rhonda King/Assistant General Manager More 

Fairfield, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 25, 2015

We love Marriott properties but not this one. Paper thin walls, loud, clunking AC units and a very poorly managed staff. Their breakfast service was horrific. Dirty tables, no one cleaning, running out of food at 8:15. One slow moving staffer who mostly hid in the back room. The night shift checking staff seemed almost annoyed she had to let... More 

Was this review helpful? Yes 1
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Dear Sir or Madam, I would like to thank you for taking the time out to post a review about our property. I apologize that we fell short of providing excellent service during your stay with us, as we value or customers and want everyone to have a great experience when staying with us. I assure you that this matter... More 

PENNSYLVANIA
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 23, 2015

We stayed the night of 5/17 on the cruise package which includes the Room, Breakfast, Parking and Shuttle Service to & from the cruise terminal. We arrived by train so we did not need the parking. Hotel was very clean and nice. Breakfast was very good and the staff very friendly. We had several hours between our return from the... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2015

Helpful, courteous staff. Beautiful, modern lobby. The room even had two sets of plastic utensils and two paper plates for use in the microwave! The beds were comfortable, though the walls seemed a little thin (either that, or our neighbors were very loud talkers). Breakfast was good (cereals, oatmeal, muffins, scrambled eggs, waffles, etc.). We were overall very pleased with... More 

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Level Contributor
1 review
4 of 5 stars Reviewed May 15, 2015

Checked in yesterday for a four night stay. The shuttle took over 40 mins for a 2 min drive -_-, checking in was quick room was ready so that's a plus. Got to the room and it was clean and had a really pleasant smell. Did my usual room inspection and found no problems (and I'm picky) so I was... More 

Was this review helpful? Yes
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