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All 131 Jacksonville hotels

SpringHill Suites Jacksonville Airport

3.0 of 5 Hotel   |   13550 Airport Court, Jacksonville, FL 32218
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Ranked #44 of 131 hotels in Jacksonville
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
nenate Fairfax, Virginia
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176 people have reviewed this hotel

Traveler rating
    78
    68
    20
    4
    6
See reviews for
68
35
8
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Fairfax, Virginia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

First stay was excellent we normally stay at the Resident Inn next door but it was full so we stayed next door. The check in staff was friendly and we liked the room. The hotel had a good location and we enjoyed our dinner. I would recommend this to others and we will use it again if the Resident inn... More

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ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to give us a review. We do appreciate every comment to us because in that case we will know what we are doing right or wrong. I am so glad you had a great experience with us. I am glad that you were as satisfied with us as you are with Residence Inn. We... More

Cuyahoga Falls, Ohio
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

On a return drive from vacation in South Florida, my wife and I stayed overnight at the Springhill Suites Jacksonville Airport. We chose the hotel because it was only a few miles off of I-95 and had a competitive rate. Because we got a late start in the morning, it was around 9 PM when we checked in. Check-in was... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to apologize for the way the room was. Thank you for bringing it to our attention. We appreciate any comments given to us, either bad or good. I do want to tell you that is definitely not the norm here at SpringHill Suites. I will assure you, that if you do stay with us again this problem will... More

Senior Contributor
26 reviews 26 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We had 2 rooms here for 1 night, 4 people in one room and 5 in the other. They forgot the extra towels even though we paid extra for the additional people over 2. The fold out couch bed was not made and there were no sheets or blankets or pillows for it. In both rooms. When the delivered the... More

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ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to apologize for your experience that you had here. I am not sure what happened because that is not our norm. We do not make the sofa bed for guest unless they request it to be made. Also I am not sure where the curtians were because they are always on the windows. That is something that we... More

Dublin, Georgia
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location was good. It was walking distance to Longhorn, Zaxby's and few others. It was only a quick drive to several other restaurants also. Shopping center within 3 miles. I haven't stayed at a Springhill suites before so I didn't know what to expect. I was pleased with the room. It was clean and spacious.

Was this review helpful? Yes 2
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to write a review about our hotel. I am glad that you had a great time with us. We do appreciate your business. We hope you come back and stay with us on your next trip to Jacksonville. More

Milwaukee WI
Contributor
19 reviews 19 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a business trip. The walls are extremely....extremely thin. I could hear my neighbor's conversation and their TV very clearly. I was also awoken several times during the night due to my other neighbor using the bathroom and the heating/air conditioning unit in my room which ran very loudly. The hotel was nice, but the walls were thin!... More

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ssjaxairportgm, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Please accept our apologies for your noise issue while at our hotel. If you would have called down to the front desk we would have been glad to move you or ask the guest in the rooms on either side of you to quiet down. Thank you for your comments they are always appreciated. We hope that when you are... More

Hertford, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2014

Very nice hotel. Great service, very clean, 3 restaurants right there by us. Nice shopping center just minutes away. I would definitely stay there again. I didn't use the pool or exercise equipment, but it looked very nice.

Was this review helpful? Yes 1
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience with Spring hill Suites. We appreciate your business and we do hope you come back to hotel on your next trip to Jacksonville. More

CANTON
Top Contributor
97 reviews 97 reviews
34 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 24, 2014

Staff were very nice. Undergoing carpet renovation while we were there, but that did not cause issues for us. Room was clean. Beds were comfortable. Did not use TV. Close to cruise parking. Lots of places to eat with in easy walking distance. We ate at the Mill House across the street (good food/good prices). Breakfast was on par with... More

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ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

We appreciate your comment on our hotel. I do want to apologize for the mess we had while you were here with redoing our carpets in our hallways. We are almost finished with this process, so the next time you come to stay with us hopefully it will be all cleaned up. I am glad that you had a wonderful... More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 of 5 stars Reviewed February 13, 2014

Built very cheeply. Could hear EVERYTHING and then some in adjoining rooms late into the night. Didn't sleep well at all. Remote didn't work. Workout room a bit sparse. Breakfast on par for other spring hill suites. Will look elsewhere next time.

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to personally thank you for your feedback even though it is a bad one. We value all feedback. I want to apogolize that you did not sleep very well the night you stayed with us. If your neighbors are loud let the front desk know and we could switch you to another room with no problems. We do... More

Texas
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 25, 2014

Very nice hotel. Location is close to cruise terminal. Great beds and rooms were quiet, clean and equipped. Price was fair but the value is worth more. Steak, chicken and burgers are within a block. Free breakfast is about normal to other hotels.

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for taking the time to write a comment about our hotel. I am so glad that you enjoyed your stay here at Springhill Suites. I hope you come back and stay with us on you next trip to Jacksonville. More

Top Contributor
89 reviews 89 reviews
68 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed January 20, 2014

I recently stayed here for two nights. The hotel is close to the airport, but the noise was minimal. The hotel is clean and well maintained. The room and bathroom were clean and my bed was comfortable. Cable channels are a bit limited. The gym was nice and also clean. The pool area was a little small and was located... More

Was this review helpful? Yes
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review

I want to thank you for taking the time to write a review on our hotel. I am so glad that you had a wonderful stay here at our hotel. I will let my managers know of your concerns about the limited channels on the TV, and hopefully we can fix that issue. We do hope you come back and... More

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Additional Information about SpringHill Suites Jacksonville Airport

Also Known As:
Springhill Suites Jacksonville Airport Hotel
Springhill Suites Jacksonville Airport Hotel Jacksonville
Springhill Suites Jacksonville
Address: 13550 Airport Court, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Jacksonville Airport 3*
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