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All 132 Jacksonville hotels

Wyndham Jacksonville Riverwalk

3.5 of 5 Hotel   |   1515 Prudential Drive, Jacksonville, FL 32207
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Ranked #92 of 132 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed 1 week ago
Hefzi ba D
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1,245 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Hotel is filthy, needs freshening up, big time! My first room had dirty dishes next to the front door, tiles falling of the shower wall. Our second room was better, but still old looking, feeling, etc. Couldn't shower, no hot water. Would NEVER recommend this hotel, nor stay here again. During checkout, they offered us a breakfast, as if we... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
Wiscasset, Maine, USA
Top Contributor
112 reviews 112 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Bait & Switch special... We bought the Groupon to stay here with a picture of Beautiful Jacksonville Riverwalk with high rise hotel. We arrived and checked into a decrepid old worn out hotel, with the ugliest art behind the check in desk I've ever seen. I asked for a room with a view, and got a view of machinery and... More 

Was this review helpful? Yes 1
Ron C, General Manager at Wyndham Jacksonville Riverwalk, responded to this review

SeanRafter, I apologize that your expectations of the Riverwalk were not met. The Riverwalk itself is owned by the city and is currently under construction. The project is expected to be completed by February 2015. The machinery you are referring to is likely that which is being used to rebuild the Riverwalk and I would like to apologize for this... More 

Jacksonville, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I had a group of ppl stay overnight after attending a party at the Wyndham Jacksonville, Fl. We were charged $32 a plate and received 3 small potato strips, a qtr piece of chicken, or beef, and a table spoon of veggies. The childrens room that we were given for child care got extremely hot and after childcare providers and... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 2
Ron C, General Manager at Wyndham Jacksonville Riverwalk, responded to this review

Paribiar, I am very sorry that we did not meet your expectations during your recent stay at our hotel. I appreciate your feedback and assure you that I will share your concerns about the quality of our rooms with the teams of the Housekeeping and Maintenance departments. Additionally, I would also like to apologize that your expectations of dinner at... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

All services in the hotel are incredibly efficient, people attending is kind and helpful. Hotel has a privilege location; you can take water taxis in two seconds or go walking to wonderful restaurants nervy. Breakfast was delicious and Bryan helping us made us start our day of the better way ever. Definitely a wonderful choice

Was this review helpful? Yes 1
Ron C, General Manager at Wyndham Jacksonville Riverwalk, responded to this review

Hefzi ba D, Thank you so much for sharing your positive experience with us and the world about our staff and property. It was a pleasure having you as a guest. I can assure you that Bryan is ecstatic that his name was mentioned here in your review. We look forward to having you stay with us again soon! More 

north Yarmouth Maine
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

this hotel is outdated. my understanding is that it is for sale, and it shows. needs a wholesale upgrade. had leak on the sink faucet that obviously had been there for some time as there was a bad stain on the counter. We had to have our card key re keyed every time we went to the room as it... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
Ron C, General Manager at Wyndham Jacksonville Riverwalk, responded to this review

V2943MOdavidw, I’m so sorry you experienced so many problems with your swipe key card during your stay. Our key cards have a magnetic strip on the back that can become demagnetized for multiple reasons and I know this must have been frustrating. I would also like to apologize for the overall impression you had of our building. We are currently... More 

Houston, Texas, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

When we arrived I have to say that the valet guys were very courteous to my husband and I. Helped us with our luggage and asked if we needed any help taking them out. When we got to the entrance I loved what I saw. I love the atmosphere. Everyone was friendly. The ladies at the front desk where great... More 

Was this review helpful? Yes 1
Ron C, General Manager at Wyndham Jacksonville Riverwalk, responded to this review

Dalila M, Thank you so much for sharing your experience with us and the world about our staff and property. Our team works hard to make sure our guests are taken care of, and your compliments about our staff are very much appreciated. It was a pleasure having you as a guest and we sincerely hope you will stay with... More 

Niceville, Florida
1 review
3 of 5 stars Reviewed 1 week ago

Roach on the door when we arrived. Toilet did not work. We called maintenance, but they failed to correct the problem.

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
Ron C, General Manager at Wyndham Jacksonville Riverwalk, responded to this review

stevenwF1641AN, I would like to apologize for the inconveniences you experienced during your recent stay with us. I appreciate your feedback and assure you that I will share your concerns with the maintenance department so they can take the necessary steps to correct the issues you mentioned. It is also important that our staff responds quickly to guests needs and... More 

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Hotel Summarization (Beta)

What travelers say

  • CUSTOMER SERVICE(7)
  • Very nice(6)
  • Water taxi(5)
  • Very comfortable(4)
  • Front desk staff(3)
  • Pool area(3)

Additional Information about Wyndham Jacksonville Riverwalk

Address: 1515 Prudential Drive, Jacksonville, FL 32207
Phone Number:
Location: United States > Florida > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Jacksonville Riverwalk 3.5*
Number of rooms: 322
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Also Known As:
Wyndham Jacksonville Riverwalk Hotel Jacksonville
Jacksonville Wyndham

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