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Lexington Hotel & Conference Center - Jacksonville Riverwalk

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1515 Prudential Drive, Jacksonville, FL 32207 (Formerly Wyndham Jacksonville Riverwalk)
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Lexington Hotel & Conference Center - Jacksonville Riverwalk
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Lexington Hotel & Conference Center - Jacksonville Riverwalk
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35 Reviews from our TripAdvisor Community

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Traveler rating
    11
    5
    5
    8
    6
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11
8
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Not a great experience at all. The only bright spot was the wonderful very customer service oriented staff in the catering department. LOVED Dijiana (spelling) Tatiana and Roderick. Really did their best to go above and beyond. The front desk manager I believe his last name was Riles was also very kind and helpful. The GM handled all of our... More 

Was this review helpful? Yes
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Dear Alexandra W, I am sorry for the trouble you had during your stay. I am glad to hear about the service you received from my associates in banquets and at the front desk. I will certainly pass on your kind words. It was our pleasure to have you here with us and we hope you will return whenever you... More 

1 review
2 of 5 stars Reviewed 2 days ago NEW

Traveling from NY. We were at the hotel for 4 days. Overall, the operations are very disjointed. The wait at the front desk for any type of service is unusually long (20+ minutes). The restaurant on site apparently isn't part of the hotel. This isn't made clear at any point during check in or seating so asking to charge your... More 

Was this review helpful? Yes 1
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Dear Daniel V-, I am sorry about the trouble you had with your room as well as the water issue. Fortunately, the hot water issue has been resolved. I am glad to hear about the service you received from my associates and I will certainly pass on your kind words. It was our pleasure to have you here with us... More 

Lancaster, Pennsylvania
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Lexington is slowly renovating the hotel and will be much better in the future. However the rooms are comfortable, close to the sky rail and Riverwalk. The food at the restaurants is delicious. The staff is very friendly and helpful!! Will stay here any time I come to Jacksonville.

Was this review helpful? Yes
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Thank you for your great feedback and I'm delighted to see you enjoyed your visit. As you noted the hotel recently changed ownership and we will begin major renovations shortly. Please feel free to reach out to me directly should you return to the area, I’m happy to make arrangements for you. Thank you again. More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The front desk manager was incredibly incapable, his coworker checked in 3 people in the time it took him to check me in. Didn't charge my card correctly the first time so requested it back so he could add the extra $2. TWO DOLLARS. BTW FRONT DESK MANAGER, it's INCLUDED not ENCLUDED. Knew it was going downhill after that. Unloaded... More 

Was this review helpful? Yes 1
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Thank you for taking the time to share your experience. Please accept our sincere apologies for the hot water issue you incurred. We did call a repairman out right away to resolve the situation. The hotel recently changed ownership in June. We are working as quickly as possible to improve the guest experience by providing nothing less than superior service,... More 

Ochlocknee, Georgia
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here, for the weekend, to celebrate our 29th wedding anniversary. I cannot say enough about the staff here. They were absolutely the BEST. Diana is awesome and asked how we were and how the weekend was going, each time she saw us. Dominique and Linda, the bartenders, are fabulous!!!!! Linda helped me with the Uber... More 

Was this review helpful? Yes
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Dear Robin K- Happy Anniversary! Thank you for taking the time to share your experience and letting me know about the exceptional service you received. I will insure that your kind words are shared with the staff. Please feel free to reach out to me directly should you return to the area, I’m happy to make arrangements for you. Thank... More 

Valdosta, Georgia
2 of 5 stars Reviewed 1 week ago

My girlfriend and I were in Jacksonville for a concert and weekend getaway. The Lobby was nice, but that was where the luxury stopped. Paid for a room with a view, and got an obstructed view but had an GREAT view of the filthy roof below us. The worst part was the ants. Got back to our room later in... More 

Was this review helpful? Yes
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Thank you for taking the time to share your experience. Please accept our sincere apologies for the issues you incurred. The hotel recently changed ownership (June 1). We are working as quickly as possible to improve the guest experience by providing nothing less than superior service, cleaner rooms and well maintained facilities. The best news of all, we will begin... More 

Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This former Wyndham hotel had problems long before it became the Lexington in June 2015. What it lacked in cleanliness (mold, mildew, dust mites, water damage, dirt, peeling wall paper, rust, dirty balcony) was made up for in service. LaShawnda Taylor and Tressie Walls were a Housekeeping delight and would make any upscale Hotel (Not the Lexington, former Wyndham) receive... More 

Was this review helpful? Yes 4
Atlanta, Georgia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Don't do it..... You will be mad if you have any kind of standards. The outside and lobby look Nice.... The rest is a MOTEL 6 that has been maintained the last 40yrs NOT UPGRADED NOR REPAIRED. Our entire group was moved to the 5th floor because the 2nd floor smelled like MOLD. We were on the 3rd floor the... More 

Was this review helpful? Yes 1
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Dear baiyoli Please accept our sincere apologies for the issues you had with your room. The hotel recently changed ownership and we are working as quickly as possible to improve the guest experience by providing nothing less than superior service, cleaner rooms and well maintained facilities. The best news of all, we will begin major renovations shortly. We hope you... More 

1 review
3 of 5 stars Reviewed 1 week ago

Hotel in transition. Lots of moisture in room. Saw that on other reviews. It's true and puzzling. Value is good for location. Parking is weird and confusing. Hotel is dated and just a shade rough around the edges. Our room was clean. We were greeted nicely at counter. Counter person was professional and friendly.

Was this review helpful? Yes
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Dear bjrpkr- I am glad to hear about the service you received from my associates at the front desk and I will certainly pass on your kind words. It was our pleasure to have you here with us and we hope you will return whenever you are in the Jacksonville area. Victor Morgenroth-GM More 

Atlanta, Georgia
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I would like to thank Frank, Craig and the entire catering staff for making our annual family reunion dinner a success. Your staff went beyond their duties to ensure we where we'll taken care of. The setup (tables, foods and drinks) were outstanding. Thanks, Angela Young

Was this review helpful? Yes
Victor M, General Manager at Lexington Hotel & Conference Center - Jacksonville Riverwalk, responded to this review

Dear Ms. Young, We always try to provide a memorable experience for our guests and I am delighted to see we achieved this for you and your family. I will insure that your kind words are shared with the Frank, Craig and the entire banquet staff. Thank you again for your visit and we hope to welcome you back soon! More 

Hotel Review Summarization

What travelers say

  • CUSTOMER SERVICE(5)
  • Very comfortable(4)
  • Very nice(3)
  • Water taxi(3)
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