We stayed on May 2, 2008 for a meeting and checked in early after BEGGING to have a room ASAP. The front desk clerk was nice and felt sorry for us and did give us the first available room. The bathroom does have a slight urine odor and there was a fresh wet stain on the rug in the room.... more

This hotel is in dire need of updating and cleaning. Spotted, soiled carpets in sleeping room. Bed linens were threadbare, quality of cheesecloth. We stayed only one night and moved to a nearby Comfort Suites, which we found to be of superb quality and at a lesser rate. We stay at many Best Western hotels in our travels, but unfortunately... more

I visited this hotel during the Florida- Georgia football game, usually a very boisterous weekend. Even though the hotel was full, the staff was friendly, the room was immaculate (it appeared recently remodeled), and the atmosphere was appealing. A great stay! more

The Room: Linens were satisfactory, received fresh towells every day. The heater needed replaced because I tried to warm up my room a little and the smoke alarm went off! The desk and internet connection is good for a business traveler. The Staff: Always very nice in the mornings, saying hello. Had to ask 2x for maintenance to come fix... more

I have stayed at this hotel twice and will never stay here again. The staff is apathetic. The rooms and hallways have a bad smell. In both of the rooms I have stayed in, the bathrooms had a faint smell of urine. The first time, I thought I had just gotten a bad room. Now that I'm here again, I... more

I read the other reviews last year. I stayed in this hotel last year and thought that must be a mistake. The hotel wasn't great but they seemed to do what they say. This year I encouraged others to stay here.... we all come for the ACC championship. What a mistake..... like others before me, I had a guarantee on... more

Another review was right on the money, the pictures posted aren't of this hotel. I ran into the first problem moments after stepping foot into the hotel. Weeks prior, I had booked a room with two queen beds for my father and I. Upon arrival, we were told there were no more rooms available with two beds, just rooms with... more

Expedia has this hotel rated as 3 1/2 stars - I would give it 2 stars at most. We went as part of a group. Almost everybody in our group got a smoking room even though we had requested non-smoking. We did not receive a towel for each person in our room and when we requested one, we were told... more

I stayed at this hotel on Dec 3 for the ACC Championship Game. It was a terrific! The best thing was the staff, they are on top of it. You don't find helpful, friendly people at most hotels, but this one must have all of them in Jacksonville. The rooms were very clean. I liked the breakfast because it has... more